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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,745 total complaints in the last 3 years.
    • 9,118 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Agent refunded a transaction on my account without my permission. Managers would not give me MY money back. They hung up the phone on me after an hour.

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 5, 2022/11/15) */
      Dear ********** ,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 7, 2022/11/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Although PayPal did reach out and the agent was very professional, PayPal still made MANY mistakes in the handling of my account which caused me to be out money for several days. The actions they took were without permission. I appreciate the response but PayPal needs to be proactive in caring about customers and managers being educated on PayPal platforms.


      Business Response /* (4000, 9, 2022/11/29) */
      Dear **********,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 11, 2022/11/30) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:10/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 7, 2022 I sent 3000.00 using Friends and Family to*************** (Transaction ID *****************). However, when I sent the money, I inadvertently chose the wrong **************. They transaction should have gone to ************* (with one N) but went to ************** (with 2 Ns). I called PayPal immediately and was told I had to have the recipient cancel the transaction. I told them I didn't know her but sent three messages via Paypal and got no response. PayPal said I should call her; again, I explained that I do not know her. After 4 hours on the phone with PayPal aver 5 days, the bottom line was that they could do nothing. I removed the funds from my account when I realized that the transaction was not as I intended and my bank put a stop payment on the transaction. I removed the backup credit cards (including ********) from the account. When the transaction didn't clear the bank, PayPal charged my ******** anyway (even though they were asked not to). ******** can do nothing because PayPal Friends and Family is considered a cash transaction. In addition, PayPal removed my checking account from my PayPal account. I have been using PayPal for nearly 20 years and have never had this issue before. I know that I am not the first one to have this problem. I have exhausted my options and am asking BBB to help me address this and get my $3000 back.

      Business Response

      Date: 12/06/2022

      Business Response /* (1000, 8, 2022/11/23) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sir my paypal acc got permanent ban , i was new paypal user within 2weeks they ban me
      1st they limit me i provide them my documents which i have then they mailed me that got permanent ban from paypal my paypal username is ********,
      I do advertising services I've to use paypal to receive my payments
      Yesterday they blocked me permanently

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 5, 2022/11/15) */
      Dear************,

      My name is*****, and I am writing on behalf of PayPal, Inc. in response to your complaint.

      I have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,

      ********
      PayPal Executive Escalations

    • Initial Complaint

      Date:10/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I have been using paypal to make smooth transactions with online deals. Then one time when i decided to buy something with my OWN bank, it permanately locked my account with $1.8k funds and I need them to pay off stuff in real life. And now they just think they can take my funds for 180 days. I need them now.

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 8, 2022/11/21) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold merchandise to a person through PayPal. PayPal paid me the money and at that point the person who bought the 5 items from me demanded a refund which I was happy to provide with the understanding that the buyer send back my items. At this point PayPal removed the money from** bank account and only a partial return of merchandise was shipped back to me then only partial refund should have been provided. After all my attempts explaining that if PayPal would look at the shipping weight and size between my package I sent to the buyer and the buyers return package the would see that I was telling the truth and the money should have been given the the appropriate parties. My pleas for help with this fell on deaf ears the re-opened the case and said they needed a police report which would not be obtainable intime before the closed my case again. I'm out over 500 dollars because what was returned was damaged as well without its orignal labels. At this point in time I recieved an email my case was closed and the money was returned to the buyer who at this point stole my 3 items and damaged 2 and returned them. Please help me it's unfair that PayPal make decisions not based of off facts look at the shipping information and it will clearly prove that I was hustled

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 8, 2022/11/14) */
      November 14, 2022
      Ref. No: ************

      Dear*****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      ****
      PayPal Executive Escalations

    • Initial Complaint

      Date:10/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal Closed my account for no reason I called them multiple times already still no response or reason I asked them why they just keep stonewalling me

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/11/17) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to close my PayPal account. PayPal is not letting me close the account and I cannot reach anyone on customer service. The messaging assistant is telling me I have zero issues to resolve before closing my account, but I am unable to close it.

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/11/17) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problem with PayPal buissnes account
      Today I decided to open a business account Paypal already have a personal account.Not knowing that the personal account PayPal can switch to a business account directly from the profile I decided to delete the personal account and create a business account.After deleting the personal account I began to create a business account but to my regret when the account was created I saw a message that my account is "permanently limitid" banned.

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 5, 2022/11/15) */
      Dear ************ ,

      My name is ******* , and I am writing on behalf of PayPal, Inc. in response to your complaint.

      I have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,

      *******
      PayPal Executive Escalations

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have waited over 180 days for limitation also I sent in documents to plead my case still nothing

      Business Response

      Date: 11/29/2022

      Business Response /* (1000, 5, 2022/11/16) */
      Dear***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 13th, I made a PayPal account and was immediately permanently limited using functions on the account. I contacted PayPal through the message center and the phone hotline but representatives failed to rationalize and appeal the restrictions on the account.

      Business Response

      Date: 11/15/2022

      Business Response /* (1000, 5, 2022/11/02) */
      November 2, 2022
      Ref. No: ***********

      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      ****
      PayPal Executive Escalations

    PayPal, Inc. is BBB Accredited.

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