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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,741 total complaints in the last 3 years.
    • 9,063 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 25, 2022 , I discovered my PayPal account was hacked. The hacker took control of the account, reset name, email and password. Then hacker transferred $600 and $100 from my bank account linked to PayPal. On May 14th, hacker processed and had 2 checks mailed out from this account, $732.50+$1.50 fee and 864.50+1$1.50 fee. On May 25th, I contacted PayPal by phone, recovered the account, verified ALL the fraudulent activity and opened a fraud case *************. I was told PayPal would resolve the issues. I also contacted my Bank. The Bank immediately refunded my account the $1600 and reversed the transaction to PayPal due to fraud activity. PayPal created a negative $1600 PayPal balance. I am currently not owed any money. May 25th, I received an email from PayPal saying the fraud case was resolved in my favor and the money would be returned to my account, nothing occurred. In June, I received notification that my PayPal balance was still negative -$1600 and I needed to pay PayPal. I called PayPal and was transferred immediately to collections. I have notified this collection agency on the phone and in writing , that the $1600 is connected to an ongoing fraud case that PayPal says has been settled in my favor. Collection returned to PayPal.
      On July 15th, I called with BANK executive **** back to PayPal. ***** from PayPal stated that he needed to create another fraud claim for the 2 outgoing fraudulent checks to get a zero balance. On July 19th, I received an account credit for $864.50 to my PayPal account leaving a negative balance of $732.50. I again called PayPal on 08/03 after waiting the designated 10 business days per***** and was told they were able to stop payment on one check, but not the other. Even though my fraud case is acknowledged and resolved in my favor, I was told PayPal cannot resolve the negative account balance unless I call the police. The account balance should be made zero. Nothing more, Nothing Less

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 8, 2022/09/16) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 10, 2022/09/20) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I was contacted via phone and he resolved the issue and returned my account balance to $0.

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I would like to complain that on Tue, Aug 2, 4:22 PM, PayPal permanently suspended my business account for no reason and froze my funds, I would like to clarify that I am running a normal e-commerce business, and in the process, I purchase goods and send them to my customers, and every order is submitted with a ********* tracking number, but PayPal still permanently suspended my As a result, I can no longer conduct my business normally, and the funds in PayPal have been frozen for 180 days. I have lost a lot of business and suffered emotional damage as a result.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/08/11) */
      Dear ***********

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: July 27th 2022 & July 28th 2022 over a two day period.

      Amount: $-920.65

      Committed: To use my PayPal credit balance, reject the charge, or provide a choice to continue with a different payment method especial when attempting to use a bank card, which was never provided.

      Nature: PayPal has locked down my ability to make payment inside of the PayPal account but that are paid to another company and are made with the PayPal account. PayPal is preventing me from making any payments!

      Resolve: No PayPal has not, nothing they can do? But suddenly within about 72 hours have locked my account down and I can't even make a payment, how ridiculous is that!

      Account Info: PayPal customer since 2006, ****************************, ************

      Details: PayPal tried to ram through charges on my bank card when my selected "preferred payment method" was set to PayPal credit. Subsequently the last two charges to a different company went through PayPal credit just fine. Just not the previous 13 transactions over two days!

      Now that my bank has rejected these payments as they should have! PayPal kept submitting the 13 charges multiple times, and then locked down my ability to make any payments.

      Now that there is a negative balance, PayPal has decided after being a customer since 2006 to put my account in lockdown, where I can't even make a payment, and every time I call them (multiple times) to discuss the situation they transfer to the collections dept like I haven't paid my bills in 3 years or something. Their computer/Ai screws up and I'm in the penalty box?

      But the problem really is there is a credit account inside my PayPal account with a $29.00 payment due in 20 days, that PayPal is preventing me from making. The damages that could result from this practice is unacceptable!

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear *****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account in paypal was permanently limited. I just use it for my crypto payment. I hope this will be resolved because I need it so much. My account in paypal is ********************* Thank you and godbless

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/11) */
      Dear *****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Paypal to receive payments for my work with Facebook and also sharing my payments with partners On 22th June 2022 I got a notice that Paypal is requesting my verification details. I gladly provided the files required and all was fine. On 29th July 2022 i made my last withdraw of $320 on my Paypal account (merchant Id ************* ) Everything was fine until 02th August 2022 when i get notified that my account has been permanently limited. I contacted the twitter Paypal support but i didn't get any response. I feel tgus was bit fair on my part as i can not have control over how other people use their Paypal accounts I just really want my account back to continue working.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/12) */
      Dear ***************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/30/22 Client ******************** paid $2,820.00 for a kitten (SEE ATTACHED PAYAPL SCREEN SHOT) (I AM A LEGAL LLC)
      Paypal put it on HOLD) I wanted my money (I do not want it ON HOLD) and requested a refund 7/31/22 (I DO NOT WANT TO USE PAYPAL)
      YET PAYPAL - STOLEN MONEY FROM ME ON 8/1/2022 (SEE BANK STATEMENT ATTACHED)
      How can Paypal STEAL MONEY MONEY OUT OF MY CHECKING ACCOUNT WITHOUT EVEN MAKING A DEPOSIT.????
      I want my money $2,820.00 and all FEES they pulled sent back to my business checking account ASAP.

      Talked to Paypal 8/1/2022 and they NEVER CALLED BACK
      Called Paypal again on 8/3/2022 at 3:26 Pacific Time - talked to******** - Employee ID ******* - He said that PAYPAL would give me all my money back including all fess that pulled out of my account before 8/8/2022.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/12) */
      Dear***************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to get a dispute that couldn't be filed because of the time that I've gone by for $103.95 refunded back to my PayPal account but nobody will help me and refusing to give me my money back. I want the money back in my account as a credit or something please thank you

      Business Response

      Date: 09/27/2022

      Business Response /* (1000, 8, 2022/09/14) */
      Dear *********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a paypal member for more than 20 years and up until the past tear have not had a proble. Things changed when they upgraded their security system.I was not able to login and constantly asked to change my password.I would comply but then they tell me thay couldnt verify my account. (woops there was an error)After speaking with customer service many many times it was determined that my account was in fact verified and there was nothing wrong.I could never log in to see my balance or pay for online shopping.The funny part is they always accepted money going in.It finally got to the point were working with customer service I cancelled my account. For me this is a hardship because due to medical problems I do all my household shopping on line.I get the need for security but they have gone over the top.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 10, 2022/09/12) */
      Dear *****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 12, 2022/09/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I cant afford a cell phone. after 21 years I shouldnt need one to have an account.I am so done with paypal


      Business Response /* (4000, 16, 2022/10/27) */
      Dear *****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A buyer opened a dispute for a $5 can of formula she said was damaged. Her first dispute was found in my favor. She then opened another dispute. We had been in contact regarding this issue. Although I did not believe her, that the can I sent was damaged, because she did not provide proof, I refunded her $5, so that my PayPal account would not have negative issues. She continued with the dispute even after I paid her the $5. I uploaded proof of this this refund 3 times during this dispute process and called PayPal 5 separate times and spoke with agents who assured me this case was closed. The last time I told the agent to please have the dispute team call me since they are the "back office" and she is not the back office and could not let me talk to the back office. Today the dispute was closed and found in the buyers favor. She received the full amount back plus my $5 I already refunded. The amount was $18, 2 cans of formula at $5 each and $8 for shipping. She sent the alleged damaged can back and I could not even open the package all the way because it was leaking powdered formula out of it. I had to throw it straight in the trash. She only sent one can back, which was $5. But the full $18 was refunded. I have no idea how PayPal let this person scam someone who was trying to do a nice thing and send baby formula to someone in need. They have unbelievably horrible customer service. All my my dispute documentation and phone calls were ignored.

      Business Response

      Date: 08/18/2022

      Business Response /* (1000, 5, 2022/08/15) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 7, 2022/08/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello admin,
      I have been a beneficiary of Paypal services until recently when they permanently limited my account. I received an email from Paypal stating that "You can no longer do business with Paypal". I believe this limitation is unfair or an error from Paypal as I have reviewed my activities and there is no evidence that I violated the terms and conditions of PayPal. I'm a freelance content writer and I use the Paypal account to receive payments from clients. I write blogs, essays, reports, and other SEO-based work. The issue has really inconvenienced my operations as I have no alternative payment platform. My account is linked to this email: ******************** Kindly, enquire on my behalf and help recover my account. Thanks in advance

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 9, 2022/09/12) */
      Dear **********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal


      Consumer Response /* (2000, 11, 2022/09/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Hello admin, my account was restored. Thanks for your support.

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