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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,742 total complaints in the last 3 years.
    • 9,062 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had sold a personal use camera to a highly reputable website named ***********, i sent the product and they gave me a choice of how to get the payment, so I opted for it to be sent to PAYPAL as I needed the money a.s.a.p. and didn't particularly want to wait on a check to come in the mail. So on 7/21/2022 the payment of $1,146.00 owed to me was successfully sent to PAYPAL, my paypal account being ******************, however the next morning when I went to withdraw the funds I got a message on my paypal account stating my account had been permanently limited and paypal would hold my funds for 180 days which then they would email me telling me how I could get my own money. Appalled, I seeked answers. Trying to contact paypal via chat but every day it says they are gone and will be back at 5 a.m. but they never seem to be available for live chat, so I called and called and called the help line finally getting customer service, I stated my issue and asked customer service how to redeem my money for the item I had been paid for by a well named company and customer service for PAYPAL could give me no answers . I have went through this process 3 times with no answers from PAYPAL why they are holding my $1,146.00 on my account of ****************** for 180 days that seems a bit unjustified considering the company that sent the money already had received what they were paying for. I just want my payment.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/13) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was Jul 23, 2022, I did not make this payment and the payment amount was $100 USD, Paypal has refunded my money into my Paypal account, but the money was taken from my bank account and was not returned there. I tried returning my money to my bank account but I was met with limitations. I shouldn't have to provide anymore proof as its my money as I already have provided much proof already to have my money refunded, PayPal did refund my money, but did not return it to my bank account and won't let me take it out of my account.

      Money Sent (Scammer) Transaction ID:******************
      Money Refunded (Me) Transaction ID: ******************

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 13, 2022/09/13) */
      September 13, 2022

      Dear *****,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 25th 2022 , I along with numerous other sneaker collectors were notified that a seller named ************** had dissolved his business and would not be shipping any more orders out to customers. PayPal was the primary merchant processor for this business and that is why I am filing the complaint with them. I filed eight claims with them for open orders that were going to be fulfilled. it has been over two months and so far only one claim has been closed in my favor. Now today (8/1/2022) four claims that are older than 180 days from the purchase were closed for bewing too old to process. I have spoken to numerous reps, supervisors, and managers who all assured me that claims were still going to be closed in our favor since I truly did not receive items. Now I am being told that everyone before today lied. All I am asking for is to be refunded funds for my purchases that I never received.

      My Case Numbers are as follows:
      ***********************************************************************************************************************

      Business Response

      Date: 10/26/2022

      Consumer Response /* (-5, 8, 2022/09/09) */
      Since filing this dispute. My additional claims have also been denied and those were well within the time frame to receive a refund.


      Business Response /* (1000, 9, 2022/09/12) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 11, 2022/09/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      In their response it stated my claims were denied because it is believed I am a reseller. I am not I am a collector and like most collectors I sell items in my collection in order to acquire other pieces. They are simply doing everything in their power to not cover purchases that were not received and honor their buyer protection guarantee.


      Business Response /* (4000, 15, 2022/10/04) */
      Dear ****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (4200, 17, 2022/10/13) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      So now on top of denying my claims that PayPal allowed a top seller steal money from me. They are also claiming I am a reseller because I sold items from my personal collection, and are requiring me to show proof I am not a reseller for business gains.

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a compilate against********************* for not completing the deficiency repairs for Permit************ with the City of **********.

      The unit was installed on June 2nd and after I look at the installation, and I discover some issues with the original installation so I had the ********** Supervisor come out a second time to inspect HVAC installation on June 14th. He agreed with me and the permit was reopen and deficiency were documented and sent to********************* the following day.

      I had communicated to numerous times with********************* with emails, phone calls and text messages about the installation until July 9th when we lost the fan motor to the furnace due to condensation came into the furnace due a the incorrect installation of the condensate coil, and drain line. I text him that day if he could if you cover the cost to replace the motor?

      The following was part of his text replay:

      ... I am tapping out I tried I tried to help you as much as possible but you're just one of those customers that cannot be satisfied with any outcome I have tried to get this corrected and the only thing to get this corrected and the only thing standing in the way has been you good luck I hope you find somebody that you can work with you because I am done..

      I test him back the following:

      We are both frustrated with the bad installation of the AC. We both agree along with the City of ********** tha it needs to be corrected. All I am asking is complete the repairs. Are we agreement with that?

      No replay.

      I sent him a 48 hours repair notice.

      No replay.

      He never address the issue of the poor AC installation with me or the City of **********.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/12) */
      September 12, 2022

      Dear****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of my clients paid me (***********) on July 27 using Paypal. I went to the Paypal site and attempted to transfer my money into my bank account with the company's immediate transfer option. The transfer was refused with the note, "Right now, we're not able to complete this transaction." I have tried numerous times since then with the same result. I called the company and the person on the phone said she did not know why this was happening and could give me no reason. I asked to speak to her manager. She connected me to the next person who never came to the phone. I was on hold for 36 minutes. Then I went to the Problem Resolution section of the Paypal website and began a conversation with an online person who told me I'd be contacted in 2 hours. That didn't happen. When I finally was contacted, the note said Paypal was aware of the problem but gave me no solution and I still cannot get my money.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date - 7/29/2022
      Transaction Amount - 422.42
      Merchant site - ******************************
      Issue - I made this purchase on the site and choose PayPal Credit, it went through and no issues. The next day i checked my paypal account and saw that it charged my credit card linked to PayPal account and not my PayPal credit account. I have $1700 in credit with PayPal credit. The merchant payment form is PayPal. They are not willing to correct their issue, and say its not their issue. It was declined through PayPal but they did not make me aware of this and just charged my card. I did not authorize this.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 9, 2022/09/12) */
      Dear************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to prevent my account from getting a limitation not allowing me to receive or send any funds I contacted and tried to resolve the problem by sending them the information they needed but permanently locked my account from receiving/ sending funds which I use on a daily basis to purchase items with no reason why they did so and I would like to know why and what I can do to lift this limitation because I use PayPal on a daily basis and would love to settle this problem this is my Reference ID: ***************** and I hope they can contact me so I can get the limitation resolved

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 9, 2022/09/09) */
      Dear ********************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal


      Consumer Response /* (2000, 10, 2022/09/08) */
      The Problem has been resolved they have removed my limitations and communicated to me that it has been resolved

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Occur date : 07/30/22
      - PayPal banned my account, I need to restore my account
      - PayPal send email to me :
      You can't use PayPal anymore
      At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that's inconsistent with our User Agreement and we no longer offer you PayPal services.

      Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can't send or receive money. Any money in your balance will be held for 180 days, after which we'll send you an email with instructions about transferring your money.

      Reference ID: *****************
      - My PayPal account:**********************
      - PayPal banned my account without telling me anything about the terms I'm breaking the law and don't have any valid contact details on their website
      - To be clear, I have not violated any of PayPal's User Agreements
      - So I turn to you for help, please help me get my account back

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear **********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently travelling and is ************, and I made a purchase ****************************************** for $9388***.

      I paid the charge with their Paypal option. The charge is an *** charge, going through to the credit card (a ********* Bank **** credit card) as *** charge.

      The currency conversion should happen on my *** **** card (which would have come out as 1196.03 USD).

      This is my third *** transaction via paypal ************, and just like the other 2, I explicitly selected to keep the currency at *** for the transaction. Not sure why that selection does not stick, and the charge goes through as USD to my credit, and Paypal earned a significant conversion rate difference (1245.87 USD vs 1196.03USD).

      I need Paypal to correct the charge, to a *** charge, or compensate me for the bug on their transaction flow, that caused me an extra cost of 49.84 USD.

      I called Paypal's customer service, and keeps getting ping-pong around and kept on hold for >1 hours, only to get an answer that it cannot be corrected.

      I should not be paying for a bug in the transaction flow.

      PS: I am traveling *****, it can be hard to reach me by my US phone number.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear ******,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal is withholding funds from me on a personal Paypal account without recognizable reason

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/12) */
      Dear **********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

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