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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,742 total complaints in the last 3 years.
    • 9,067 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent PayPal account started in my name. Received notice from PayPal regarding opening of account with my name and correct address. Unable to contact due to all means of contact want account information that I do not have, Same problem when this happened in January. Credit has now been frozen with all 3 agencies to hopefully prevent this in the future.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized purchase made on account months after having pay pal account hacked and information compromised. PayPal has not resolved the issue and did not protect me from fraud and theft. After years of being a costumer having all of this happen with them taking no accountability or protecting their costumers I am shocked they can even stay in business. Should have just stayed with my bank as my payment processor and never worked with PayPal to begin with.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear*******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred money from my bank account t to my PayPal business account it has already cleared on the 29th yet my money is still not there.. I called PayPal to ask why and they told me I had to wait till Friday?? I explained I already called my bank and they cleared everything so why the heck is my money NOT there.. and they told me there is a third party involved that was never mentioned before to me. I asked them why the heck do you have a third party handling my money? Who is it? They refused to answer, that party just kept saying third party.. I asked them to contact them I have people to pay and you messing with my business you better figure it out asap or your liable for late payments.. they ignored it and kept repeating themselves and refused to do their jobs as I asked to contact and make sure, twice!

      So I read their check policy and winces it's been cleared why do I need to wait any longer my bank has already confirmed it clearly.. third party third party?? Can people just NOT do their jobs anymore?

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 8, 2022/09/08) */
      September 08, 2022

      Dear****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I created my PayPal account my account was immediately permanently limited. I had just created the account and haven't done any transactions. I want them to remove the ban from my account that I haven't even got the chance to use.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear **********************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Paypal account was permanently limited and i was never told why or given a justifiable reason as to why it would happen. I tried to resolve this issue by submitting needed information (my SSN and my recent card statement), and also messaged their support services, however no support service would tell me why my account was permanently limited. I asked for a re-review of my account and was told that Paypal rarely makes mistakes, so that re-review would not be granted. I don't believe Paypal thoroughly reviewed my account considering they permanently limited my account just 1 hour after I submitted the needed information to remove the "temporary" limitation.

      I've tried to resolve the issue of my account for months however every support system I messaged was automatic bots besides their Twitter. I messaged their twitter explaining my issues and was told the same thing, that they could not tell my why my account was limited. After messaging them further asking why they couldn't and would not tell me, they ended the conversation.

      I have followed every regulation of Paypal and have always given them any needed info, however my account is now permanently limited and I cannot even know the reason. They are also keeping $79.04 of my money and will not return it until around October.

      Business Response

      Date: 09/26/2022

      Consumer Response /* (-5, 5, 2022/08/13) */
      My PayPal email is ********************** under "***************". If any additional information is needed please contact me at *************************


      Business Response /* (1000, 9, 2022/09/12) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a small business selling*********** products. We setup a ******* this month for the business since it has grown from starting it earlier this year. PayPal has consistently placed out money on hold for no justifiable reason. Our packages have tracking which is linked to PayPal that has been delivered according to ****** tracking, but PayPal says it is still in a shipping status. They are holding over $1k of funds with no explanation or timeframe when it will be released. I can't even reach support to get this resolved.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear *********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 9, 2022, a purchase was made for ******** balls and the payment was made through PayPal. Time passed, tracking was not provider and I began the online process for a refund or aid with tracking the package. Within filling out the fields there is a forced option to chose an amount if money, I put in a 1.00 because I was wanting help locating the package. I used the chat feature with PayPal to communicate, it was decided to pursue a full refund, the customer representative said this would be completed in 3 to 5 business days. Another week has past with no refund. I contacted PayPal again today, they are saying they can only offer me a voucher. *********************************************************

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 9, 2022/09/09) */
      Dear ************** ,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 11, 2022/09/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed claims based on PayPal's approval on the phone with a live representative and based on their policy I was approved under their protection guarantee and after 10 days they closed the claim in my favor and issued refund from merchants sellers with **** and other merchants which is all based on their decision solely then turn around and tell me I cannot use PayPal because my account is restricted I don't understand any of this type of conduct on their part they are not right in what their doing the policy violation is something they created and then try to blame me for their mistake!they need to take responsibility for their actions and mistakes I never!never! Purposely ever violated any of their twisted injustice I never do anything without their approval over the phone with a live representative what their doing to my account is not right and I have done nothing to cause this this in not right what their doing

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear *******************
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello **********
      Paypal has frozen my account and won't let me use paypal again. I have called paypal for at least three times to communicate with them about this problem. Each time, they asked me to submit some materials, but they did not lift the block of my account after I submitted. Please help me.

      Business Response

      Date: 09/27/2022

      Business Response /* (1000, 8, 2022/09/16) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. On July 27, 2022, I sold my ****** pants through a special website ************ PayPal immediately asked me for additional information about the transaction, a photo ID and a proof of fulfillment (tracking #). I provided them with everything they asked for (****************, an explanation and a **** tracking # **********************), after which I wrote to support agent with a request to remove the restriction from my account. After 2 hours, I received an email saying that my account was closed and I could no longer use PayPal services. Help me solve this problem, please. I need my PayPal account in working order as soon as possible. Thanks.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

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