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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,742 total complaints in the last 3 years.
    • 9,074 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on a website through PayPal on July 17th 2022. The moment I placed the order I realized something was not right. I promptly placed a dispute with PayPal. I stated that I did not get a receipt, the payment went through as friends and family which was not correct. I believe the website and vendor is a scam. Can I please be refunded. Their response was very vague it looked to me that I was getting a refund. I contacted them again inquiring about my refund and they said it was a friends and family transaction. They are allowing scammers to use their services to scam people and they are washing their hands of responsibility by allowing scammers to set up purchases on their websites as friends and family payments. I did not send money to a friend or family. I purchased goods on a website. I believe as a payment service they have the responsibility to protect their users. I placed a dispute in time for them to revert the transaction. Accord to their response the payment would not be received until July 23rd giving them plenty of time to cancel the transaction which they did not. I would like to be refunded in full.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/10) */
      Dear *********************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal Parmanetly closed my account and Stops my business running for No reason and they are not willing to help me with getting it back up and Restoring it back again. I am not sure if this is some mistake as I assume it has to be, because all my registration details were correct without violating any of their User policy And I have not been able to get help from them for weeks since it happened.
      But I just remembered I could file a report here as I feel they are not doing their job properly Parmanetly limiting Account for No Reason and it is affecting a great deal as I used PayPal quite frequently. My Email Linked to the my PayPal account is ***************************

      Thank You
      **************

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear****************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.


      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal has banned my account no charge backs i do alot of transaction and now they holding my fund for 180 days with no excuse!

      Business Response

      Date: 10/04/2022

      Business Response /* (1000, 8, 2022/09/13) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/15) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      have already contacted them nay times with out any results


      Business Response /* (4000, 15, 2022/10/03) */
      Dear *************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 16, 2022/10/01) */
      closed resolved

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PayPal account was solely used for the use of receiving funds sent to my business. At the end of May i got a email stating that my PayPal account was permanently limited with zero explanation at all. I decided to call and email customer support to resolve my issue and they were giving me the same response "this decision is final". Everything on my PayPal was verified which leads me to the suspicion that my PayPal was limited because of the funds i was receiving. I have supporting documents for my sales including screenshots and drop off receipts I had no problems showing PayPal, however they didn't ask for any of this and went ahead and permanently limited my account. I've went ahead and read the 'PayPal's Acceptable Use Policy' and found that i haven't violated any of their terms of service. I'm hoping to get this issue resolved as this took a huge financial toll on me and effected my buisness. My PayPal Reference ID:******************

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear*************

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After submitting my very sensitive information to Paypal such as proof of insurance and date of birth, as per their request (so I can get access to my account) they immediately permanently limited my account and include a possibility that I pay them. They determined my account was unsafe even though I submitted all of my sensitive information and explained my business selling my clothing on Depop. Paypal is not letting me remove my sensitive information which is very devious.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 13, 2022/09/14) */
      Dear *****************,
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
      Sincerely,
      PayPal


      Consumer Response /* (3000, 15, 2022/09/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Paypal told me that they refused to remove my information and closed my account. They want to hold my very sensitive information for 10 YEARS. I am very angry and concerned. Paypal refuses to overturn my limited access AND refuses to remove my sensitive information.


      Business Response /* (4000, 17, 2022/10/03) */
      Dear *****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created a business account with paypal on 28th of July 2022. Upon registration paypal sent me a mail indicating that permanent limitation has been placed on my business account that same day, restricting me from sending and receiving funds. This email was sent without warning or reasons why permanent limitation was placed on my account.
      Below is the reference Id for the received mail

      You can no longer use PayPal (Ref ID -******************)

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 10, 2022/09/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My self im an entrepreneur and im doing lot of online business around worldwide.I do have ********************************************************Most of my customers use paypal as their payment method so because of that mostly my payments was received through paypal. On 25 July 2022 at 4.42pm one of my friend send me 100$ for me **************** for him i have attached the transaction proof. Suddenly within the next second the same time i received a email informing my account was temporary limited and requesting some details. Then after today i gathered every single informations they requested from me and i submitted the details which all they requested to paypal.after the successfully submission I received a email from paypal 30 july 2022 by 11.45am which is informing that my information is being reviewed by 3 business days. I have attached the email below. suddenly within the next second i received another email informed that my paypal account is permanently limited and i can no longer use paypal and also the funds in my paypal account cannot be withdrawn. Im really amazed how did they reviewed my documents within a second and freeze my hard earned money like that. I have attached the emails which they sent to me and the emails does include time also please check the time durations as i mentioned im so shocked about their service because this is totally wrong. They have requested me the documents and i have provided each details as they wanted and they didn't even reviewed my details. Im here to say that im willing to provide any kind of documents which they wants i need my hard earned money back because it's not necessary to do these kind of things to their trusted customer. Also i do heard that this happened to lot of their customer and they don't even reply for our questions. Please investigate this problem my paypal limitation id is as shown (Ref ID - *****************) thank you

      Business Response

      Date: 10/24/2022

      Consumer Response /* (-5, 5, 2022/08/05) */
      ***Document Attached***


      Business Response /* (1000, 9, 2022/09/08) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 11, 2022/09/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They have emailed me which is saying i have violated their policies and they can't help me regarding my account very dissatisfied and disappointed about their service


      Business Response /* (4000, 15, 2022/10/03) */
      Dear ****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal permanently limited my account for "suspicious activity".

      I manage MMA fighters and asked a fighter to send me 1 cent to test if PayPal works in his country (*****). It worked and I sent him 1 cent back. I am not permanently limited for "suspicious activity".

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/13) */
      Dear*************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cant use my PayPal account because PayPal decided to permanently limit my account after review. They noticed activity in my account that's inconsistent with User Agreement.
      I was trying to contact them but only robot was on the line and i don't understand why this is happen. i didn't do anything wrong.
      Also i have money on PayPal account and i cannot transfer them to my bank.

      Business Response

      Date: 09/26/2022

      Consumer Response /* (-5, 5, 2022/08/26) */
      ***Document Attached***


      Business Response /* (1000, 9, 2022/09/09) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 30july.my paypal account ban .i get notified that my account has been parmanent limited.
      I immediately connected to execute office and was told that one of the account i used to make payment to and they linked to me had a limitation hence was also banned
      I fill this was not fair on my part as I can not have cantrol over how other people use their paypal account .i just really want my account back..

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear**********

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

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