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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,757 total complaints in the last 3 years.
    • 9,137 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i gt this email today saying$$$450 theft by*************** ************************************************************************////////////////////////////the phone number is fake PAY PAL wont answer the phones saying do dispute in my pay pay account i dont have a paypal account I wont create one !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 12, 2022/09/13) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 14, 2022/09/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      PayPal is still solicited and harassing me in emails9/16/22


      Business Response /* (-10, 15, 2022/09/21) */
      Dear ***********,,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Business Response /* (4000, 17, 2022/10/01) */
      Dear ***********,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and will discontinue sending you responses as requested.

      Sincerely,

      PayPal


      Consumer Response /* (4200, 19, 2022/10/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      liars they scammmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmers they sell private emailaddresses

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6 days ago PayPal limited my account. I have read all of PayPal's "User Agreement" and I know that I have not done anything against it. PayPal has not resolved this problem. I'm hoping this problem can be resolved soon.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 13, 2022/09/01) */
      Dear **********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A fraudulent charge of $76.93 was made on my PayPal account on March 15 2022. Pay Pal refused to refund the money, claiming it was my usual activity. The order was for women's shoes from the ***********, i am a ******** man ********** who cannot walk. I spoke with ********** several times who refused to refund, the investigation which took minutes, found the purchase legitimate. ********** treated the situation as a joke, claiming nothing could be done. Even if the purchase was legit, I did not receive any package from the *********** and should have been refunded for that. Pay Pal's Purchase Protection is meaningless. The case is showing closed in my favor for $42.24, I did not receive this money.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 13, 2022/09/05) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal froze my account for no reason years ago. I have tried to remove the limitation and sent ID to them, but now they request my passport as well which I refuse to provide due to privacy concerns. They refuse to delete my information and close my account since then.

      I want them to delete my information and close my account permanently without me sending any further information to them. I've tried for several years to resolve this with them but they refuse to delete my account and associated information.

      Business Response

      Date: 09/16/2022

      Consumer Response /* (-5, 8, 2022/08/31) */
      Received an e-mail from the business saying they had resolved the issue, but in fact nothing has changed in my account and I cannot remove my financial information from my account and cannot close the account without removing these first.


      Business Response /* (1000, 9, 2022/09/01) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PayPal account is permanently limited for no reason at all, I haven't violate any policies, everything on my account is 100% legit, they permanently limit my account after I received a $9k transaction but didn't limit my account after I received a $2k transaction, I make invoices and put in details on what I'm selling, so I don't understand why my account is permanently limited, I need help getting my account back because this is one of my places I receive payment for my business. This is a mistake and I need it fixed. I uploaded screenshots of the invoice and the message PayPal sent me after I received payment from invoice

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 10, 2022/09/05) */
      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 12, 2022/09/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      My PayPal is ************************* I need my PayPal account resolved thank you


      Business Response /* (4000, 14, 2022/09/24) */
      Dear ******************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sell car engines as a side job the purchase was done on June 17th for the price of $4,272.35 USD and PayPal limited my account when I was just trying to transfer my money to my bank account and my account got limited for no reason when I do everything correct with PayPal they have all my information on my account I would continue to use PayPal but I can't receive nor send money to things I need to purchase or sell for my buisness

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear*************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently set up a PayPal account to sell some collectibles that I had. I received a notice that says I'm a verified seller now however they will not release my pending funds. I also have a balance within my account yet when I attempt to transfer the money to my checking account, they send a message saying, "I have no available balance." I have attempted to call them on NUMEROUS occasions and am not able to ever reach a LIVE person. I have tried the texting service as well and again am placed on permanent hold and never reach a LIVE person. I would like some assistance in receiving my money they are holding so I can transfer it to my bank account.

      Please feel free to contact me with any questions.

      Thank you for your time.

      **************

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 8, 2022/09/01) */
      September 01, 2022

      Dear***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal allowed ****************** creat an account, and add a debit card that did not belong to him, without checking his SS# or fact checking his age. I found this out today, July 18 2022, and he created the account, July 17 2022. I contacted PayPale to inform them of said error, only to be told that they will not close the account because " They can't verify the account" do to the fact *********** used an address he can't remember. This is absurd, and as his legal guardian,*********************************************** could not legally make said account, I should be with in my right to close said account. I want this resolved be fore any further implications happen.

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 8, 2022/08/31) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At our company, we take fraud and illegal activity very seriously. We have a strict policy in place that digital products are non-refundable and have a single use/1 computer license. This policy is clearly stated before the customer makes their purchase. We also have a software license agreement in place that states the customer is not allowed to share or resell the product. If they do, they void the license. We take these measures to protect our company and our customers from fraud and illegal activity.

      Paypal's dispute process is unfair to software companies and encourages fraud. Customers have waited up to 120 days to dispute a charge, citing that the product was not as described or did not work. However, there is no evidence to support these claims, and Paypal automatically refunds the customer. This leaves the software company without payment and encouragement to pursue fraudsters. Additionally, Paypal takes no effort to investigate these disputes and interfering with a contract that was agreed upon by both the customer and the software company. These policies are unfair and should be changed in order to protect software companies from fraud.

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 5, 2022/08/05) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      ********

      PayPal


      Consumer Response /* (-5, 6, 2022/08/08) */
      ******* from paypal reached out to me via email, nothing in his email substantiated or validated why paypal was withholding our account funds, or their refusal to release them. They are allowing customers to abuse their 180 day refund policy with no evidence or proof of their issue, making this theft.

      I have a recorded conversation with a paypal rep by the name of *****, in which she admits that a lot of our disputes where refunded without investigation, and ***** continued to double down in the regards that the out come of our dispute was valid.


      Consumer Response /* (3000, 8, 2022/08/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      There is no reason why 100% of our funds are being held for 180 days, releasing half of them so we can pay our employees would be the thing to do to meet us half way but no, that isn't happening, we have employees facing homelessness


      Business Response /* (4000, 10, 2022/08/23) */
      Dear *************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 17th of may 2022 a client sent $100 money to my paypal account amd i wasnt able to withdraw all i withdrew was $12, so i left it for sometime but after login i found that my account had been permanently limited giving an excuse of suspicious activity in my account yet am the only one accessing the account

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 8, 2022/08/31) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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