Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  Paypal, Inc.

  95 Morton St New York, NY 10014-3336

• 

  PayPal, Inc.

  PO Box 9258 Wilmington, DE 19809

• 

  PayPal, Inc.

  PO Box 29102 Shawnee Msn, KS 66201-1402

• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is NO option to log out of paypal when logging in from mobile device. Then, when I try to access it from webpage it will now not let me log in with multiple erroneous error messages. This should be a criminal charge to not allow users to log out of financial information such as this and leave our accounts open so anyone can easily hack in to them. They should be liable for ALL damages in the future to financial information hacking.

  Business Response

  Date: 06/30/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to formally lodge a complaint against PayPal regarding what I believe to be a wrongful assessment of one of my transactions, which has resulted in the suspension of my PayPal account.The issue centers around a transaction with the reference ID ***************** in the amount of $32.00 USD. I selected the option Friends and Family when sending this payment it was not a commercial transaction. Nevertheless, PayPal flagged it as a violation of their policies. Although the amount was later refunded to my balance, this transaction led to the unexpected suspension of my ********** ********************** balance currently holds $168.53 USD, which I am unable to access. Moreover, I have been unable to submit a support request through PayPal's system, which leaves me with no direct communication channel to resolve this ******** email associated with PayPal is *********************** This is a long-standing, fully verified personal account that I have relied on for many years to receive payments from various sources. Its suspension has caused serious disruption to my income, as I am unable to update or replace the payment method across all platforms I work with.I respectfully request that this matter be thoroughly reviewed and that access to my account and funds be restored as soon as possible.Sincerely

  Business Response

  Date: 06/30/2025

  Dear ********,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Sincerely,
   
  PayPal
  
  

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2025, PayPal permanently limited our family account after my first online sale, citing "risk concerns" without specific justification. This has created financial hardship for our family.I am ******* *****, and this account was established with my father ****** ******* assistance. As a minor, my father's identification was required for verification, while the account operates under my name with my debit card linked. This transparent arrangement ensured compliance with age requirements while allowing legitimate transactions under parental supervision.The transaction involved selling my RC car to my friend ****** in *********, ******, for $315.18. I maintained clear communication throughout and successfully shipped the item. The package is currently in ***** customs, which is standard for international shipments. ****** remains satisfied and understands typical customs delays.PayPal implemented permanent limitation immediately after this transaction. **************** confirmed this decision as final with no appeals available. The company froze $315.18 for 120 days, though no disputes or complaints exist regarding this transaction.The mixed identification information was used transparently as part of our legitimate family account structure, not to circumvent policies. This was my first transaction through the platform - a legitimate sale to a satisfied buyer.While I would accept withholding funds until the package clears customs, permanent limitation appears disproportionate for a minor's first international sale, especially given the buyer's satisfaction and absence of legitimate concerns.

  Business Response

  Date: 06/30/2025

  Dear Darrius Roach, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23504552, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Darrius Roach

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received money for Bitcoin then all of a sudden .my account is closed with limited access I can't access my money there say to for 180 days I don't have a business account I have a personal account they won't release my money and won't give me any reason

  Business Response

  Date: 06/30/2025

  Dear ******** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2025, I received an email from PayPal that notified me that my account had been permanently limited and I could no longer use the account (see screenshot of email). In reading the email, it appeared as if they thought I was a seller. I am NOT a seller and have used PayPal for nearly 20 years. I have only used PayPal to purchase items, and as a payment method for certain monthly recurring bills. This can be verified easily through my history. I have never had issues in the past with PayPal, so when I received this email, I was shocked. I have used the resolution process offered by PayPal only on situations that merited a refund on my part. I have never abused the system. This can also be verified. I am financially responsible and have a fico score of 837. This whole situation is insulting! The most frustrating thing was not being able to speak to anyone about my account to see exactly what happened. What company does not allow access to a live agent? When I tried to call customer service, the autobot asked for my date of birth. I provided it and was then told by the autobot that my account was blocked and would not give the option to speak to a live person. This is a horrible way to treat good and loyal customers and I am extremely upset about this. Due to the nature of the situation, I attempted to remove my methods of payment from the account so they didnt have my credit cards on file any longer, but it would not even let me do that. I have nothing to hide, but if they are treating me this way, I do not want them having access to my information any longer. According to their policy, if the account is limited or blocked, I, the customer, cant even close the account. I am requesting to get this rectified immediately by the company and I deserve answers as to why this happened!! Although I listed my primary email above, the email associated with my PayPal account is *********************** Thank you for your attention to this.

  Business Response

  Date: 07/01/2025

  Dear Cristina Korne, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23503916, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Cristina Korne

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint against PayPal ************** for their refusal to refund $329.28 that was fraudulently withdrawn from my account on June 22, ********** using what I believed was Fiverrs official interface to verify my account for an order, I was unknowingly directed to a fraudulent page impersonating Fiverr. It included realistic branding, order prompts, and a fake support chat. I never sent money manually, yet $329.28 was taken from my PayPal account and sent to ********, a game trading site I have no affiliation with.I reported the issue immediately to PayPal and provided:Full screenshots of the scam interfaceTransaction recordsEvidence showing I was misled under false pretensesDespite clear proof that this was unauthorized fraud, PayPal denied my claim, stating the transaction did not meet their criteria. This response violates the *************** Transfer Act (15 U.S.C. 1693), which protects consumers from unauthorized transfers.PayPals inaction shows a failure to protect users from fraud, despite their obligation to investigate and resolve disputes involving deceptive financial practices. I have also reported this incident to ****** and am pursuing legal counsel.I am requesting that the BBB help hold PayPal accountable and compel them to refund the $329.28 that was unlawfully taken. I can provide all evidence upon request.

  Business Response

  Date: 07/01/2025

  Dear *** *********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.?  
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.?  
  
  Sincerely, 
  
  PayPal

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding ongoing issues with PayPal and my repeated, unsuccessful attempts to close my account.Since May 21, 2025 a total of 13 unauthorized transactions have been posted to my PayPal account, amounting to $665. These consist of:One $200 charge listed as a Target Store transaction:5/21/25 $200 - Transaction# ***************** Eleven $40 & one $25 charges tied to ********** gift cards 5/21/25 $40 - Transaction# ***************** 5/22/25 $40 - Transaction# ***************** 5/23/25 $25 - Transaction# 8M378970XN452682T 5/27/25 $40 - Transaction# ***************** 6/2/25 $40 - Transaction# ***************** 6/15/25 $40 - Transaction# **B1078255092211U 6/15/25 $40 - Transaction# **X109942U**3503A 6/16/25 $40 - Transaction# 7DJ01405P2556133H 6/18/25 $40 - Transaction# ***************** 6/20/25 $40 - Transaction# **P48836S9736260B 6/21/25 $40 - Transaction# 8GT62346H2531332U 6/22/25 $40 - Transaction# ********AD260304G My ***************** has cut off any transactions coming from Paypal and Paypal has refunded all the money. I do not use PayPal to purchase gift cards and did not authorize any of these charges.Each time I attempt to close my account, a new charge appears. I have contacted PayPal customer service multiple times and have been repeatedly given the runaround with no resolution. In response to the ongoing fraudulent activity, my bank has stopped accepting any PayPal-related *********** this point, my only request is that PayPal permanently close my account and confirm in writing that this has been done. I have lost confidence in their ability to protect my information or handle this matter ************** Paypal *********** ID is below.If actual transactions out of the account are needed, I will upload them for you.

  Business Response

  Date: 06/28/2025

  Dear **** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:06/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened account with ********************** to limit the amount of exposure when buying items on the internet. After, I joined a dating site, I locked my card to prevent this group from unauthorized charges. I had a balance of $140.00 dollars when I locked my card, PayPal announced it was making some type to it's format, that made me go to my account this is when I found my balance was zero. I've tried to get PayPal to review my account no acknowledgment, I asked to show all of the deposits and debits from November 2024 forward showing account information.

  Business Response

  Date: 06/27/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:06/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using my PayPal account for some time now without experincing any issue. On 19th June 2025 I was sent $70 from my client but PayPal asked me to provide more information about the transaction before I could access my funds. I provided all the information they asked for but to my surprise my account was permanently limited a few hours later without any information of my wrong doing. The transaction is neither illegal nor a fraud. My request is that PayPal restores back my account so that I can access my money held in it. I will really appreciate your help. Regards.

  Business Response

  Date: 07/01/2025

  Dear ****** ********,
  
  My name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  *****
  Global Customer Complaints & Advocacy
  **********************

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I am complaining about pay pal. I have had a pay pal account now for a year. I have had several deposits .are and sent money out as well. Yesterday I received a deposit of $392. When I went to my pay pal account after the deposit was made my account was suddenly locked and I was required to submit several documents to verify my identity and explain many transactions that were on my account. As soon as I sent all the documents and explanations pay pal "perfectly deactivated" my account entirely! They sent an email stating that they were doing so and that the money remaining in my account would would be held for up to 180 days!!! This is unacceptable. I called the customer support number for ******************** and the lady basically told me there was nothing she could do and I would indeed have to wait the 180 days for the funds. This is wrong. At no time o er the past year has pay pal had a problem with me accepting payments,ever. It wasn't until it was a fairly large amount. Then they locked my account demanding several documents and explanations. I am sure they thought I would just give up but I didn't. And when I submitting everything they wanted they shut my account down and still kept my money! If that's not fraudulent then I don't know what is! Please help!

  Business Response

  Date: 06/30/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal