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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 1,556 Customer Reviews

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    Review Details

    • Lynne A

      Date: 04/13/2025

      Generally, I like PayPal. But this last experience put me on such a shock! Im able to do the kind of transactions, I made, at the local bank in my area. But with PayPal, I cant transfer my PayPal money into my local bank account! (I didnt call PayPal customer service, yet.).But for I not being able to access my own money! Bye-bye Paypal!

    • Sohail S

      Date: 04/13/2025

      I filed a dispute with PayPal after a seller provided a fake shipment that never had my name or address on it. I provided clear proof, including written confirmation from the seller admitting the shipment was not realit was just a signal to their warehouse. Still, PayPal closed the case in favor of the seller.I contacted PayPal support and waited over 40 minutes on hold, only to be told to request an "internet form" from ****** something that doesnt even exist in practical terms. ***** already confirmed that the package wasnt addressed to me and they could not disclose the intended recipient due to privacy ******* is extremely disappointing and frustrating that even with proof directly from the seller, PayPal failed to protect me. This makes a mockery of the so-called Buyer Protection Policy. The support team did not review the evidence properly and just kept sending automated replies.I have now had to close the case myself because there is no faith left in PayPal's system. I trusted PayPal for secure transactions, but this experience has completely destroyed that trust. I am requesting that PayPal review this case again seriously, or I will be forced to take further action.

    • John M

      Date: 04/12/2025

      Worst customer service ever and terrible communication skills. Extremely rude people on the phone and dont even know how to do their job.

    • Pam Y

      Date: 04/11/2025

      I'm not sure why they have a B+ rating when so many ppl r being scammed. Paypal took $232.45 out of my mom's bank acct & refused to release the funds. I believe they were going to take the ************ When we threatened to go to law enforcement they IMMEDIATELY released the funds. uh, shady? yeah. We reported them to the CA Attorney **************

    • Nancy R

      Date: 04/11/2025

      PayPal offers a "pay in 4 method" I tried to use when I click to but they charged the full amount ,I requested to fix this and they told me to contact the seller which has nothing to do with the payment method PayPal offers,They closed the case in favor to the seller... so why is the reason they offer 4 payment method if you cant use it and you will be charged the full amount ?Terrible costumer service

    • Jessica N

      Date: 04/11/2025

      PayPal is apparently totally OK with rewarding criminals after illegal activity, including threatening someone's life. Someone lied to PayPal and even after submitting all documentation that I did right I'm still punished. S**** PayPal

    • Eugene M

      Date: 04/11/2025

      I turned to PayPal to help resolve a purchase issue through **** where the item was falsely advertised to fit my vehicle. The seller misled me with a misleading title, images, and description.When the item didnt fit, I requested a return. The seller ignored their return policy, closed my return request on ****, and demanded I cover the return shippingeven though the mistake was theirs.I reached out to PayPal expecting support. Unfortunately, PayPal sided with the seller, despite clear evidence of a misleading listing. I received no refund and am now stuck with an unusable item and extra return costs.This experience shows that PayPals Buyer Protection is unreliable when you need it most. Im deeply disappointed in how this was handled.

    • Lisa G

      Date: 04/10/2025

      My Paypal account was hacked by someone who hacked my ******** page. Paypal immediately refunded the amount to my bank account and then promptly asked me to pay them back. There is no help if you are stolen from. They also could not understand me. Very unprofessional and zero customer service.

    • Michael Y

      Date: 04/10/2025

      I received an email from PayPal that I had a $17 refund due to me. I tried to log into their website. Wrong password. Went to reset it. Finally got that done. Message pops up that they need to use other methods to confirm my identity. So, round and around in circle I go. Stupid Bots messing things up. I try calling customer service and they want the last four of my SS#! Not gonna happen. Then I find out the only way to email PP customer service is by logging in which I cannot due. Thanks for making life so ********** can keep the $17 And you can guess what I would like to have you do with it.

    • Brandon S

      Date: 04/10/2025

      The worst experience Ive ever had! They allowing scams to use their services! Instead of investigating they will just deny the cases because thats easier and thats how they keep making more money. Its about the money not their customers!

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