We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Life360

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not able to cancel my subscription to Life360. The web site has directions. Every time I follow the directions it comes to a dead end. I just tried to block paying them on my credit card and I can't block them and have to actually cancel my card and get a new one. This should be something very easy to do and after spending hours getting nowhere I appears like the company has done it on purpose.

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, February 16, 2025, I received a series of "codes" via text from Life360, Inc. where someone was trying to add my phone number (************) to their plan or a new one. I immediately called the company because it was not me, and I have not, in anyway, shape, or form, authorized anyone else to sign me up for a plan or add me to an existing one. I was advised that I needed to send an email to their Legal Department (see attached emails). I sent two emails before anyone responded. When I did receive a response, it was clear that they did not read my emails. I was not asking for "legal advice," but rather "help" as directed by your own company. I responded back and still have not heard anything. This is a very serious matter. Someone is either trying to set up a new plan using my phone number or add me to an existing one. If it was just a one time occurrence, it might would be a keying error. But, I received over six text messages. I have NOT and I do NOT authorize my number being added to ANY plan. I need help in ensuring that my phone number has NOT been added. And, I would also like to make sure my other number has NOT been added, ************. There really should be safeguards in place to ensure that someone's number is not "just added" to an account or set up for a new one. It is illegal to track someone without their authorization or proper paperwork (i.e. warrant).

  • Initial Complaint

    Date:02/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for a 'Gold' Membership so that I can track my son's driving details. The app hasn't worked in weeks and the company offers no solution or refund/discount of payment for services not received. They do say that it is a 'known glitch' but offer nothing else.

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2025 i made arrangements to take family pictures. I arrived to a small portable with a green screen. ( the photographer was very pleasant) we were not able to see our pictures nor could we pick a background. I was told i would be contacted the following week to review and purchase my pictures. This was very challenging for me because i worked more than one job so my availability was limited. Finally i was able to attend the meeting where i immediately was disappointed with the results. The pictures were very poor quality with poor lighting. The prices for the pictures were ridiculously high. To top it off i was sent very small pictures which i can do NOTHING WITH. Im not even going to request a refund. i really just want to warn others. Just go to a professional! From the digitals to the printed its trash.

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gps tracking device called the ****** from this company in December of 2023. I subscribed for one year of service which required an automatic renewal in one year. I was fine with the renewel fee since I planned to keep using the product. On Dec 19, 2024 ( less than a month ago), I was billed for the renewal fee. A few days ago, our device stopped working. It no longer holds a charge. I attempted to purchase a new device but they are apparently out of stock and the company is not giving any information on when or if they will be in stock again. I have a child that requires wearing a GPS do to severe intellectual disability and history of eloping. It is dangerous for her to be without the tracking device.
    I have sent two emails to the company explaining the situation and all I have gotten back from them are responses restating their policy that they do not refund subscription once billed. How can this be acceptable? I am only asking for a refund because they do not offer a replacement product available to purchase (this is the link their website sends you to for purchase: ) **********************
    and now I will have to seek a new solution and pay some other company a subscription fee costing us even more money we don't have!!

    Customer Answer

    Date: 02/04/2025

    Just letting you know that after I filed my complaint (#********) with BBB, Life360 finally responded to my complaint and issued a refund to the subscription. so it has been resolved.  I think your efforts to contact them were helpful.

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/14/24 I ordered (order # *********) what I thought was a 2 pack of Tile Pro (2024) trackers for $59.98. It ended up that I purchased 2 single trackers when I adjusted the quantity in my cart. I contacted Tile immediately and they shared with me that I ordered a 2 single trackers instead of the 2 pack. I asked if they could refund the $10 difference to me. They would not because of the packaging. I asked how to return the items. They gave me an RMA (*********) and I wrote "return to sender" along with the RMA number on the package when it arrived. They confirmed that they received the returned items on 12/09/24 but no refund for the initial purchase occured. Also during the course of several weeks of back and forth with the Tile reps, one of their managers (***) mistakenly quoted an incorrect price to me. She stated that the Tile Pro 4 pack was @59.98. That email was 11/15/24 @ 3:47p. When I stated that I wanted to purchase that 4 pack they refused. The price and quantity is literally in writing and I want them to honor it.

    So what I'm looking to get out of this is my refund and to purchase a 4 pack for $59.98.

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded Life360 to be able to watch my daughter while she was in a trip and I was not satisfied with it. Every time I tried to locate my daughter it would say she was not able to be located. I contacted life 360 and requested that the account be canceled as I was not happy with their services and explained that I do not authorize them to take money out of my account. I did get email confirmation that the account was canceled and now today life 360 took money out of my account.

  • Initial Complaint

    Date:10/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot not cancel the membership and they keep billing

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE SUBSCRIPTION, THEY ARE SUPPSOED TO CHARGE ME

    I HAVE OVER 20 EMAILS THEY REFUSE TO GIVE ME A PHONE NUMBER WHERE I CAN ACTUALLY SPEAK TO SOMEONE. I GAVE THEM A BANK STATEMENT WHERE THEY CAN SEE THAT I WAS DOUBLE CHARGED, THEY ARE NOW THEY ARE ASKING FOR A GPA EMAIL I NEVER RECIVED THAT, THEY re very unhelpful

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am signed up for the membership with life 360. With this membership parties are eligible to receive two tiles after the 7 day free trial. My tiles were shipped to the address on the account but as I was told we're not received. The agent with life 360 advised me that the tiles are connected to my account. I do not have any tiles associated to my account nor did I ever receive my tiles. There has to be another account associated with my name where these tiles are being utilized. Life360 is not providing this information to me nor are they offering any cooperation in regards to resending the tiles that are missing. I firmly believe they are aware of this issue be are choosing not to do what is right. I appreciate this resolution in an appropriate time period

Life360 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.