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Business Profile

Online Gaming

Zynga, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 209 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject:** Unfair Account Ban and Denial of Refund for ************************** Name:** Zynga **** Issue Date:** March 28, 2025 *Explanation:** I am filing this complaint regarding the wrongful banning of my account on **101 Okey Plus** by Zynga. On **March 28, 2025**, my account was permanently banned without any valid reason. *Details of the Issue:** - I was playing in a high-stakes game where my opponent asked me to leave the game and let them win. I refused and continued playing. - Despite not violating any rules or engaging in any unfair activity, I was banned mid-game without explanation. - Zyngas support team provided **contradictory responses** about the reason for my ban. Initially, they claimed that my account was banned due to simultaneous logins, which I never performed. - I have sent numerous emails and tickets to Zynga support over the last several days, but I have received only automated responses or no response at all. **Financial Loss:** - My account contained a large amount of virtual assets, including: - ******** tickets** valued at approximately*$2,500 USD.** - **3.3 billion chips** valued at approximately **$3,300 USD.** - I have spent **real money** to obtain these assets, and Zynga has refused to refund or compensate me for the value of these purchases Request:** I am requesting that Zynga: 1. **Reinstate my account** as I have not violated any rules. 2. If account reinstatement is not possible, **refund the real monetary value of my in-game assets** to my bank account, which I have provided to their support team. *Legal Notice:If this issue is not resolved promptly, I am prepared to take further action, including: - Filing a *lawsuit for financial and emotional damages - Pursuing **further compensation** for the time and resources spent attempting to resolve this issue I expect Zynga to take this matter seriously and provide a fair resolution. Thank you.** ***** ******* Zynga ID: ***********

    Business Response

    Date: 04/01/2025

    Zynga has assisted the claimant regarding his issues. Please refer to case #******** RO

    Customer Answer

    Date: 04/01/2025

     
    Complaint: 23137290

    I am rejecting this response because:
    **Dear Better Business Bureau,**  

    Thank you for your response regarding my complaint (ID: ********* against Zynga, Inc. I have reviewed their reply, but it is **not satisfactory.**  

    Zynga has indeed unbanned my account, but they have completely **wiped out my chips and tickets.** When I contacted their support, a representative named **Seyma** responded in a dismissive and unprofessional manner, essentially mocking me by suggesting that I should just **collect the daily bonus** instead of addressing my rightful claim.  

    This response is unacceptable. Zyngas wrongful ban already caused me losses, and now they are refusing to restore what was taken from me. I demand a proper resolution, not vague statements or unhelpful advice.  

    Please advise me on the next steps to escalate this matter further.  

    **Best regards,**  
    ***** *******  
    Sincerely,

    ***** *******

    Business Response

    Date: 04/02/2025

    Zynga will continue to assist the claimant regarding his issues. Please refer to original case #******** RO

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I complained about my level on one of my accounts and you guys helped but added the level to the wrong account . My new account was currently at level 31 and doing fine . And now Im at level 39. Can you guys please fix this and give me back my level 31. I should not be on level 39 right now , I didnt earn it yet . My username is 8oink3rz thank you in advance

    Business Response

    Date: 03/12/2025

    Zynga has assisted the claimant regarding his issues. Please refer to case #******** JG

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I earned a profile frame from the game awhile back used to use it all the time and I couldnt help but notice its no longer in my collection. Please help me get it back. My username is AndrewMorris5834 I uploaded the screenshot and its the book frame I have circled ! Thank you

    Business Response

    Date: 03/15/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AA

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zynga made this Fairway Fortune game in the Golf Rival game.The link of the game is: ******************************************************************************* By the description, it is supposed to be a game of luck. However, after playing more than 5000 rounds, the statistics do not make sense.I can see that the outcome is not randomly generated. It is rigged. It has nothing to do with my luck. It is all about what they allow me to get. I could get five broken clubs on level 2 in five consecutive rounds. Come on, the stats simply dont make sense. Zynga simply want the player to lose so that we keep on rebuying the tickets. That's how they make their money.Each round costs 185 gems which is about US$1. Since they are selling the tickets, they are making money and I am not even sure if Zynga has the license to operate a gambling app like this.I have repeatedly voice my concerns through their help & support channel but they ignored me all the time.I need a higher authority to take action and get my refund.I have spent more than ********* gems in this game.

    Business Response

    Date: 03/09/2025

    Zynga has assisted the claimant regarding their issue. Please refer to case # ******** KB

    Customer Answer

    Date: 03/10/2025

     
    Complaint: 23014800

    I am rejecting this response because they made a rigged game which they profited on.

    They labelled is as "fortune" which is misleading. However, the outcome has nothing to do with my fortune or being lucky. They are outright cheating.

    If they can proof that the outcome is random by open sourcing the codes and getting it audited for randomness, I will accept.

    There must he some form of compensation. 


    Sincerely,

    Toga Mamora

    Business Response

    Date: 03/13/2025

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** KB

    Customer Answer

    Date: 03/14/2025

     
    Complaint: 23014800

    I am rejecting this response because:

     

    You need to come up with a compensation plan. You know what you have been doing is unethical. Compensating all the affected users is the only way to resolve this matter.

    I will only close this case when the compensation is done. Otherwise, you will continue to ignore just like always.


    Sincerely,

    Toga Mamora

  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Long ago on my original profile I purchased the one time fee on no ads for life . And the account was taken from me and I had to make a new account . Im wanting to get this no ads feature in my new account since my other account got locked out years ago due to glitches . Please and thank you my username is ??G????????????? Id like for this feature to be added to my new account since I can no longer play on my old account .

    Business Response

    Date: 03/07/2025

    Zynga has assisted the claimant regarding his issues. Please refer to case # ******** CC

    Customer Answer

    Date: 03/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:03/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early February, I paid $150 to Zynga to play Farmville 2. I have played this game for years and have easily spent over $1000 over that course. About 4 weeks ago, it became impossible to load the game on any of my computers. I have contacted Zynga numerous times, done what they suggested, and the problem is not solved. They respond with the same canned answers. I do not believe they intend to expend any effort on this problem. I can't use the services I have paid for because they will not restore my access to the game.

    Business Response

    Date: 03/02/2025

    Zynga has assisted the claimant regarding her issue. Please refer to case # ******** KM

    Customer Answer

    Date: 03/02/2025

     
    Complaint: 23006574

    I am rejecting this response because: My gaming issue is not fixed and I have not received a refund.  They have been promising to look into this problem for almost a month, so I will not hold my breath.

    Sincerely,

    ********* *******

    Business Response

    Date: 03/05/2025

    Zynga will continue to assist the claimant regarding her issue. Please refer to original case # ******** KM

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zynga hosts a game called Game of Thrones Legends, in this game I am one of their clients. This last week Zynga implemented what they are calling patch 1.0.293, completely changing the landscape of the game. This patch greatly devalued the characters which I had spent money on directly. To use an analogy, it would be like if you were playing a poker game and were able to pay money to buy aces. Then the dealer changes the value of an ace so that it no longer will beat a **** or higher.These are bait and switch tactics that are unethical. I only want the product as it was defined when they sold it to me.Ive tried, by way of their contact us button on the web page, numerous times to contact them about my product concerns. They have never responded. I have directly asked for my money back previously. Im still not even received an email in return.I thank you for any help that you can offer in this matter. I realize that under their terms of service I probably have little or no recourse, but I dont believe they should be able to get away with these dishonest business practices.

    Business Response

    Date: 02/28/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/25, I had approximately 440 billion chips. I sat at an Omaha table with 100 billion and lost all of those chips. I selected another Omaha table and sat with 100 billion in chips. I lost approximately *********************************************************** of 100 billion in chips. Before I played a hand I stood up to select a new table with 100 billion in chips. I sat and lost all of those chips. In total, I lost about 220 billion in chips. When I went back to the lobby I only had approximately 120 billion in chips. I should have had approximately 220 billion. I immediately brought this to customer support and they said that I lost these chips during game play. I did not. This is the third or fourth time this has happened. Its clearly an issue on their end while entering/leaving tables. They previously have made amends but they refuse to do it today. I can accept when I lose chips during game play. Im not bitter about that. I do not enjoy having chips taken from me in this manner. It is obviously not intentional on their part that this happened. Refusing to make things right is intentional on their part.

    Business Response

    Date: 02/27/2025

    Zynga has assisted the claimant regarding his issues. Please refer to case # ******** - RFR

    Customer Answer

    Date: 03/03/2025

     
    Complaint: 22990295

    I am rejecting this response because: They want me to provide a previous email address that I apparently used before but I dont know which one it could have been. I gave them a previous one but they claim that its incorrect.  I gave them my customer profile ID and other verifying information and they still will not refund the chips that disappeared. I explained that this has happened before and that its simply a glitch within the app. Im not going to waste any more time on this. This was handled extremely poorly on their part. 

    Sincerely,

    **** *******

    Business Response

    Date: 03/06/2025

    Zynga will continue to assist the claimant regarding his issues. Please refer to original case # ******** RFR

    Customer Answer

    Date: 03/10/2025

     
    Complaint: 22990295

    I am rejecting this response because:

    They refuse to acknowledge that a glitch occurred.  I also asked them to provide my game logs (which they claim show what happened) and they refuse to send to me. I will screen record my game play from now on. When it happens again (and they refuse to acknowledge) Ill take appropriate actions.


    Sincerely,

    **** *******

    Customer Answer

    Date: 03/26/2025

    at the start I had 814 Billion in the bank and 51 billion at the table. I joined a new table and had 765 billion in the bank and 100 billion at the table. I lost that 100 billion. I then bought back in at the same table for 100 billion chips. It shows that I have 665 billion in the bank and 100 billion at the table. Before I played a hand, left to join another table and bought in at 100 billion. It now shows I have 565 billion in the bank and 100 billion at the table. Ive tried explaining to them that there is a glitch when switching tables. 

    Business Response

    Date: 03/27/2025

    Zynga has provided the final resolution to the claimant's issue dated March 11, 2025. Please refer to original case # ******** RFR

    Customer Answer

    Date: 03/28/2025

     
    Complaint: 22990295

    I am rejecting this response because:

    I sent them a screen recording of my game play that proves my claim. They have not responded since I submitted it and have moved straight to dismissing my complaint.


    Sincerely,

    **** *******

  • Initial Complaint

    Date:02/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was NO ADS for life . And I contacted them about it several times . And nothing was done . They are wanting me to pay again for no ads which I dont want to do because I paid for no ads many years ago. Please fix this , I dont think its right I have to watch ads when I paid for it . I even sent them the receipt pictures. Unfortunately I got a new I cloud account and dont have access to those payments anymore ! Please help my username on words with friends is ??G????M????????

    Business Response

    Date: 02/25/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** NL

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I made it halfway to level 39 in the game . I had 390/4000 achievement pages. And now Im set back to level 30!! Im running out of achievements and I dont think its right I did all these tasks and now my level was taken away. And some of these achievements are a one time thing and there more to it . And they keep saying they will work on it . But many times they dont and most employees just end the chat without replying to me. Please help my game username is 80ink3rz

    Business Response

    Date: 02/21/2025

    Zynga is currently assisting the claimant regarding his/her issues. Please refer to case "#********" RR

    Customer Answer

    Date: 02/22/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *********

Zynga, Inc. is NOT a BBB Accredited Business.

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