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Business Profile

Online Gaming

Zynga, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 209 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ZYNGA ID: *********** DISCLAIMER: *PLEASE do NOT respond with the ************ template response defending your terrible and wack algorithm. I do not need an explanation of how it allegedly works. I want YOU to do something about improving my winning chances. I am tired of LOSING SOLO games and my coins. Tired of my personal money going to waste. I have purchased several coins recently only to lose EVERY single game in SOLO. I continue to be dealt the worst, weakest, and lowest hands at every SOLO table. Every game. I cant even get 2nd or 1st place. I can't even get a winning percentage rate above 30%. As a result of your corrupt algorithm s******* me over and wasting my money, Id like a refund of all the coins I have purchased this year of 2025 or I will have to file a small claims lawsuit in court against Zynga. This could be avoided by fixing your algorithm, for my account and stop the repeated losses against my account in SOLO. I need an EXTENSIVE WINNING steak in SOLO. Like winning 100 SOLO games in a row to make up for horrible experience this year of 2025 so far. This is the worst game experience ever. *PLEASE do NOT respond with the ************ template response defending your terrible and wack algorithm. I do not need an explanation of how it allegedly works. I want YOU to do something about improving my winning chances. I am tired of LOSING SOLO games and my coins. Tired of my personal money going to waste. Refusal to help will also result in me filling a chargeback against the app for all coins purchased and lost and if you ban my account, I will file another lawsuit for damages.PLEASE FIX THIS ******** TERRIBLE A** *************!It is NOT designed to be fair nor equitable. Why is this game being racist and targeting me for a plethora of losses, coin losses, and wasting of my money? This is racial discrimination at this point.

    Business Response

    Date: 02/22/2025

    Zynga has assisted the claimant regarding his issues. Please refer to case #******** RO

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company falsely advertises. They are able to single out specific players based on certain algorithms in order to scam people out of there hard earned money. This is not even gambling because you cant ever win any money. Its a company who preys on people who obviously have addiction issues and it shouldnt even be legal. When you try deleting your account they make you wait 30 days so they can get more of your money.

    Business Response

    Date: 02/11/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22916728

    I am rejecting this response because: I have heard from no one. They have no problem calling me to solicit me but have not heard from anyone about this matter. 

    Sincerely,

    **** *****

    Business Response

    Date: 02/16/2025

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** EB

    Customer Answer

    Date: 02/20/2025

     
    Complaint: 22916728

    I am rejecting this response because:

    I have not been assisted nor have I been issued any type of refund for their unethical actions. 
    Sincerely,

    **** *****

    Business Response

    Date: 02/24/2025

    Zynga has provided the final resolution to the claimant's issue dated February-24-2025. Please refer to original case # ******** EB

    Customer Answer

    Date: 02/24/2025


    Complaint: 22916728

    I am rejecting this response because there has been no resolution.  You have requested that contact ***** in regards to a refund.  You can easily take my money so why isnt just as easy to refund.  You have assisted in no such way. You can have people call me a solicit me but you cant make a phone call to investigate the unfairness in how I have been treated by your negligent company

    Sincerely,

    **** *****

  • Initial Complaint

    Date:01/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The game (Words With Friends) set me back from level 36 down to level 32. Please help me get back my original level as I worked hard for it and there are barely any achievements as there is. Please and thank you. My game username is BiancaWWF36

    Business Response

    Date: 01/27/2025

    Zynga has assisted the claimant regarding her issues. Please refer to case #******** JG

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started an account on this game and was playing like a new player would following the steps. I noticed when I logged back in this morning, I had a new activity called the Card Collection. I had some coins to spin on their wheels (Bronze, Silver or Gold). I took it to 5x spin on Bronze wheel as I had enough coins built up for a few spins. After spinning, I noticed I had won a large sum of coins (******************* Trillion to be exact) Holy smokes! I hit a great jackpot and continued playing normally. I thought this was a perk in their game for new players like most slot games. I played throughout the day lowering and upp'ing my bet; then came back from lunch to notice a banner on my acct that said "Due to an error in the game your account has been updated and all of my coins were gone". According to their terms of service, they can only do this if there was a glitch, a bug, cheat, hack, script or bot used to gain these collects. However, according to their message this was just and ERROR and probably a typo that some Zynga coder did. They have broken their own ToS contract with me (and Im sure many other new players and with that they should resolve my case by depositing my ***** Trillion coins back into my account. If this is not done, then due to their breaking of contract, they should be held accountable by a Class-Action Lawsuit,

    Business Response

    Date: 01/18/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AA

    Customer Answer

    Date: 01/20/2025

     
    Complaint: 22811375

    I am rejecting this response because:

    I have sent all information requested to the company previously and they are just trying to prolong the game results and give me the wins I deserve on their mistake.


    Sincerely,

    ***** ******

    Business Response

    Date: 01/23/2025

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** AA

    Customer Answer

    Date: 01/23/2025

     
    Complaint: 22811375

    I am rejecting this response because:

    The company is not assisting with the issue. They find it ok to remove coins from my acct that were won legitimately at no fault of mine. They had issues with their system is not an excuse to take my winnings away. If there was a system wide issue then there would be more complaints filed for removing coins from accts. This still goes against their own ToS agreement and my coins should be rewarded back into my acct. I am willing to accept half of my winnings back into my account which is ****** coins. 
    But my coins need to be put back.


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told by Top ****** customer service to get a refund from ***** $636.34 and after talking to ********************** for two weeks the manager told me that per contract with Top ****** that they wrote up that they do not offer any refunds so therefore they cannot extend a refund on their behalf even with screenshots and records proving it so now I need a solution the account can be erased I just need the refund that I was promised it cannot be through ***** but I have all the receipts and evidence and account information thanks

    Business Response

    Date: 01/15/2025

    Zynga has assisted the claimant regarding his issue. Please refer to case # ******** KB

    Customer Answer

    Date: 01/15/2025

     
    Complaint: 22809092

    I am rejecting this response because: its not a solution and was told that Im being sent to the same department that lied repeatedly and gave me a option that doesnt exist false advertising defrauded me even after submitting claims and evidence that they nerfed things in the app after purchases then shove other packages into your face in order to play its predatory and I begged them for a refund and to delete the account and now ****************** is aiding and abetting this sub company into scamming me out of my money 100% not satisfied they abusing a loophole with ***** contracts and its not fair and offering anything but a fair solution. 

    Sincerely,

    ****** *******

    Customer Answer

    Date: 01/15/2025

    Social Point is refusing to give me a refund as they told me to go through ***** and ***** told me that in there contract it states no refunds please help me with this matter because they wont. 

    Business Response

    Date: 01/19/2025

    Zynga has already reached out to the claimant regarding his issue. Please refer to case # ******** KB

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 22809092

    I am rejecting this response because: Zynga reviewed what social point said after repeatedly telling me to get a refund and defrauding me through there policy with ***** that reads on contract that they offer zero refunds under any circumstances this is unacceptable they committed fraud and Zynga is telling them that its fine and offer me in game currency as a sorry for stealing $636.34 from me that I told them I dont want thats not a refund that I was promised and lied to by this company and ***** is currently investigating thats false advertisement and shouldnt drag on for a half a year of waiting for my payment my check since they told ***** not to issue any money on there behalf in there contract this is a pyramid scheme they all in on it buyer beware 

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:01/14/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a farm worth $5-10,000 that has been locked out since 12/21/24. I have submitted four support cases and five emails to my VIP representative to have this fixed.

    Business Response

    Date: 01/17/2025

    Zynga has assisted the claimant regarding her issues. Please refer to case # ******** CC.

  • Initial Complaint

    Date:01/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the game theres achievement levels . You have limited tasks as is to level up. I made it to level 39! About a year ago. Recently ( 7-9) months ago the game dropped me to level 30 for no apparent reason. I sent them screenshot proof several times and keep getting the were working on it response . Its been months and nothing has been done . They keep closing my chats now every time I go to leave a report to them . Im losing interest fast bc my hard earned level is gone . I been playing for years to reach that. I spend lots if money monthly on the game and I dont think its right . Please help

    Business Response

    Date: 01/12/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** KM

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/7/2025 I had approximately 1.2 trillion chips in my account. I sat at a table with 100 billion chips and lost them. I reloaded my stack with 100 billion more chips and proceeded to lose those too. I reloaded again with 500 billion chips. Before a hand was dealt I decided I didnt want to lose those chips too so I left the table. When I left, I noticed the 500 billion chips were no longer in my account. I requested to have the chips restored but Zynga customer service refused to reinstate them.

    Business Response

    Date: 01/10/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

    Customer Answer

    Date: 01/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to a vip representative name ***** supposed to be my account vip .. mind u I spend thousand of dollars of my hard work for fake playing chips on this Zynga site I was hacked of 140 trillion told my vip account manager specifically got emails from him stating hes gonna work on it and nothing all I want is my fake 140 trillion chips thats all

    Business Response

    Date: 12/29/2024

    Zynga has assisted the claimant regarding his issues. Please refer to case # ******** RFR

    Customer Answer

    Date: 12/29/2024

     
    Complaint: 22738288

    I am rejecting this response because:

    Sincerely,

    ****** *********

    Customer Answer

    Date: 01/02/2025

    Just want my 100 trillion chips thats all 

    Business Response

    Date: 01/05/2025

    A BBB case has already been created for this report, and Zynga has provided a response to the claimant. Please refer to the original case #: 19154371 - RFR

  • Initial Complaint

    Date:12/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have played this game for yrs.on Dec 20th it came up to buy coins to buy Which came up so fast. I hit the wrong button. I didnt mean to. I couldnt stop the charge to my checking account 7499, which was not meant to happen. I text to them and ask them for my money back. They will not give it to me. I am 76 years old. I would didn't do that intentionally. Can you please help me out? I am on a fixed income and do not have that kind of money to spend on a game

    Business Response

    Date: 12/23/2024

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** NL

Zynga, Inc. is NOT a BBB Accredited Business.

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