Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played this game for yrs.on Dec 20th it came up to buy coins to buy Which came up so fast. I hit the wrong button. I didnt mean to. I couldnt stop the charge to my checking account 7499, which was not meant to happen. I text to them and ask them for my money back. They will not give it to me. I am 76 years old. I would didn't do that intentionally. Can you please help me out? I am on a fixed income and do not have that kind of money to spend on a game

  Business Response

  Date: 12/23/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** NL

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to retrieve my Farmville2 account/'farm' and still have money on their books in the form of what they call 'farm bucks'.I have attempted to contact them without success approximately 4 times. I have made all of the recommendations the site suggests, as well as uninstalled/reinstalled their program. Their phone number states they do not do technical support.

  Business Response

  Date: 12/04/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case "#********" RR

• Initial Complaint

  Date:12/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zynga changed their game-I play on a team Word Mafia (grandma B) and we earn club trophies by watching ADS. There is a button on our team site called WATCH- it is supposed to be lit up DAILY so we can watch a total of 4 permitted ads to gain CLUB TROPHIES which increase our score. They did a supposed "update"- now that WATCH button is continuously GREYED OUT- 24 hours a day. I have not been able to access this feature for over 72 hours. They told me they can SEE the WATCH button is GREYED OUT, but will do NOTHING to correct the situation.ALL my other TEAMMATES have the button "lit up"- What is going on- why do they REFUSE to fix this issue- they keep referring me to changes made in the ability to watch ads. They say the feature RESETS 3 am Pacific time every day now which is 6 a.m. NY TIME- but for a total so far of 72 hours I HAVE HAD No ABILITY to WATCH those ads. I am the ONLY ONE on my team not able to do so-************ is very DISINGENUOUS -they continually aggravate their players. They modified the AD watching capability and when you call and you are ENTITLED to this feature, why am I being discrinimated against?We pay for COINS to play the game- they SOAK users for MONEY and do NOTHING TO respond to any ************* is their latest "UPDATE" that seems to have affected this- why will they do nothing for me?By the way I am playing this game for 13 years-THey can SEE my WATCH button is GREYED OUT- why wont they help me-I am tired of plattitudes and broken promises.

  Business Response

  Date: 12/04/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** - EB

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22623194
  
  I am rejecting this response because:
  Its a lie its untrue. I have not had my feature to watch ads since 11/27/2024

  the response is a LIE-no way did they check my account  One of the attachments I sent is a screenshot and it shows the watch button is great out that is at 6 oclock this morning

  this company lies to its play Them amount of money and I want this situation corrected. They are full of nonsense. Its not true. Its a big lie a big liar a big lie. I have been playing this game for two years and never had this issue
  

  they used to be a way that people cheated at this game and did unlimited ads and now Feature but now I have an absolutely no ads at all and I want this investigator. I want this fixed.

   

   

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 12/09/2024

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** EB

  Customer Answer

  Date: 12/13/2024

  So Basically this is the response I received from ********** of the Executive Team on 12/10/2024.  No RESOLUTION whatsoever. My team leader has informed me that they have probably "BLOCKED" the AD feature from my game.  

  I have followed their instructions to the LETTER.  I have not CHANGED the date on my phone and have unstalled and reinstalled now a total of 6 times. I still feel I am being PENALIZED by this company.  Their total LACK OF TRANSPARENCY with the BBB is evident. 

  So Basically what I am requesting is for you to contact this ********** again- and ask her if I have been BLOCKED- or has the AD feature been DISABLED?  Am I being Penalized or what? After 14 years of being a customer and spending a lot of money, I feel this is very VINDICTIVE and I am not understanding WHY this cannot be resolved.

   

   

  On Tuesday, December 10, 2024 at 10:57:39 AM EST, ********** *. <****************************************************> wrote:
  
  ********** here is the picture of today 9 am after I uninstalled and retinstalled the game- WATCH button stll GREYED OUT
  
  
  ### Do not reply below this line ###
  
  ********** *.
  December 10, 2024, 15:57 +0000
  Hi *******,
  
  Thank you for keeping us posted.
  
  I am sorry to hear that you still face difficulties using or watching ads even after uninstalling and reinstalling the app. Upon reviewing the issue, our team found discrepancies in your device's time settings. On 11/28/2024, your device was set to 1/28/2025 while playing, which caused the watch ads feature to be disabled. This happened because the system detected that the options for the following day had already been used based on the incorrect time settings.
  
  We want to gently remind you that altering device time settings to access features beyond the set limits can disrupt app functionality. To resolve this issue, please ensure your device time is set correctly. Once you've done that, uninstall and reinstall the app again to restore normal functionality. We're here to support you if you need further assistance!
  
  Thank you for your time and understanding.
  
  Regards,
  ********** *.
  Zynga Executive Relations
  
  
  December 10, 2024, 12:52 +0000
  This issue is like a REVOLVING DOOR- you keep complaining and it goes NOWHERE- around and round in circles- so the executive  team contacted me- but absolutely NOTHING has been done. I have uninstalled and reinstalled my game 4 times on my I pad as well as my I phone- I have the most updated version- I update all the time.
  Yet, you REFUSE to fix this issue- I am a 71 year old woman having played this game for 14 years and have spend a ton of MONEY with your company.
  I am TIRED of these DISINGENUOUS responses-I keep getting referred to other people= Krissan if you are the EXECUTIVE FIX THIS-no more EXCUSES_ period- the end.
  Mrs. **********************
  
  ******* *.
  December 09, 2024, 01:44 +0000
  Hi *******,
  
  My name is Krissan one of the Zynga Executive Relations Team and I am tasked to respond to your inquiry while ********** is currently out of the office.
  
  Thank you for patiently waiting for our update regarding your concern about the inaccessible Watch to Earn button.
  
  To resolve this, please ensure that the time settings on your device are set correctly. We discourage altering the device time as it can often affect certain features in the game.
  
  Once you have checked and corrected the time, we recommend reinstalling the game to ensure that any lingering issues are resolved.
  
  If you continue to experience problems, please feel free to get back in touch.
  
  Furthermore, for future gameplay concerns, you can always reach out to our Words With Friends 2 player support team.
  
  Here is a link to directly contact our support team: ******************************************
  
  Thanks for your time.
  
  Regards,
  ******* *.
  Zynga Executive Relations
  
  ********** *.
  December 04, 2024, 19:39 +0000
  Hi *******,
  
  This is ********** from Zynga Executive Relations Team and your message to the Better Business Bureau regarding the missing greyed-out Watch to Earn button in Words with Friends 2 has been brought to our attention for review. I will personally oversee your case, and I appreciate you bringing this matter to our attention.
  
  I understand how important it is for players to access features like Watch-to-Earn, as they significantly contribute to game progress. Upon reviewing your previous communications, it seems this issue has persisted for several days, which has undoubtedly affected your guild. We sincerely apologize for any inconvenience this may have caused.
  
  To assist you further, I have escalated this matter to our team for investigation. We are committed to finding a resolution, and I will keep you updated as soon as I receive more information.
  
  Thank you for your patience and understanding while we work to resolve this issue.
  
  Stay safe!
  
  Regards,
  ********** *.
  Zynga Executive Relations
  
  
  December 04, 2024, 18:14 +0000
  BBB - ******** - Words With Friends 2 - Game Feature Issue - EB
  
  Zynga changed their game-I play on a team Word Mafia (grandma B) and we earn club trophies by watching ADS. There is a button on our team site called WATCH- it is supposed to be lit up DAILY so we can watch a total of 4 permitted ads to gain CLUB TROPHIES which increase our score. They did a supposed "update"- now that WATCH button is continuously GREYED OUT- 24 hours a day. I have not been able to access this feature for over 72 hours. They told me they can SEE the WATCH button is GREYED OUT, but will do NOTHING to correct the situation. ALL my other TEAMMATES have the button "lit up"- What is going on- why do they REFUSE to fix this issue- they keep referring me to changes made in the ability to watch ads. They say the feature RESETS 3 am Pacific time every day now which is 6 a.m. NY TIME- but for a total so far of 72 hours I HAVE HAD No ABILITY to WATCH those ads. I am the ONLY ONE on my team not able to do so- ************ is very DISINGENUOUS -they continually aggravate their players. They modified the AD watching capability and when you call and you are ENTITLED to this feature, why am I being discrinimated against? We pay for COINS to play the game- they SOAK users for MONEY and do NOTHING TO respond to any complaints. It is their latest "UPDATE" that seems to have affected this- why will they do nothing for me? By the way I am playing this game for 13 years-THey can SEE my WATCH button is GREYED OUT- why wont they help me- I am tired of plattitudes and broken promises.
  
  ynga Support. Conversation ID: #********
  
  
  
  
  
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  Business Response

  Date: 12/15/2024

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** EB

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22623194
  
  I am rejecting this response because: I did get a phone call from a Zynga executive named *****. It took over 1 month to get this response.   She was trying to be "helpful" but the problem as of 12/18/2024 was NOT RESOLVED

  It seems there is now a "CORRUPT FILE" on my account and this could NOT be resolved before the Christmas and New Year Holiday 2024. 

  She felt it was caused to my trying to get my ads back and "maneuvering the dates" on the game back and forth. 

  they stated it might take them as long as 1 MONTH to solve this issue, meaning end of January 2025.  

  We spoke about the fact the date I altered the game to was January 29, 2025 so what we are going to do is this.

  IF I do not hear back from her by January 13, 2025 I am going to send FOLLOW UP correspondence to her. We both agreed to wait and see if by 01/31/2025 the issue might resolve on its own, as that was the date I altered the game until. ALSO she did AGREE to put in an INVESTIGATION TICKET to fix the issue. (She seemed a bit hesitant-hope she will really do this). They can SEE EVERY MOVE I MAKE, WHAT TROPHIES I GET, IT IS LIKE 'BIG BROTHER' MONITORING EVERYTHING. 

  I am SKEPTICALLY awaiting to see what happens.  In view of all the problems I am really skeptical about believing her, but since I am a mature adult, I will give her the BENEFIT OF THE DOUBT- HOWEVER  NONE OF THESE PROMISES WERE PUT IN "WRITING" TO BACK ME UP AT A LATER TIME.

  Therefore, if you are able,  can we keep this complaint 'OPEN" until End of January ****************************************************************************** not?

  Thank you for your help

  Sincerely,

  
  ******* *****

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, the problem is about a game Im playing, its called Yoworld on ********. Zynga used to be the company running the game but now another company, whose name is ****************, is running and the complaint is about the latter. Ive had my account on this game for years ever since I was a young kid and suddenly a week ago, to my surprise, I logged into the game as I used to do everyday, only to find a message saying that my account has been permanently banned for severe terms of service violation(s) and thats when I was staring at the screen for a while in shock. As you can see, this game requires a lot of effort to buy, sell and trade. The items are incredibly expensive. So, in order to save up for something let alone everything you want, it takes forever and takes a lot of effort and time, Im talking years. Hence, in a matter of seconds I find myself permanently banned for absolutely no reason. I have never broken any terms or rules. Not to mention, the banning waves keep coming at a lot of people including many friends of mine who have the same problem as mine. Id like to ask for my account back as its my right to have it back because I have done nothing wrong. The items on the account, the memories and the time plus the effort I have spent on it, all of the above, are unimaginable. The account is worth billions. Kindly, acknowledge that I couldnt find the name of the company ( **************** ) on the search engine thats why I chose Zynga just to be able to get to the page where I can complain and send my voice to you. I have also appealed and emailed them about what happened and they never replied back as if they dont even care. I implore you to get my account back because this is not how a company should run a business. I just wanted to make sure that I am heard and theres someone who can actually help and do something about it. Thank you and Im looking forward to hearing from you.

  Business Response

  Date: 10/30/2024

  Zynga has assisted the claimant regarding his issues. Please refer to case #******** JG

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Game play is highly addictive and should be considered ************* is advertised as free, but in order to win, players must purchase special clubs, tickets, and ***** in order to ******** play starts off easy, then slowly builds addiction. Algorithm gets worse promising more rewards, but only if you pay for it.

  Business Response

  Date: 10/30/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** AA.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For weeks now , this game hasnt worked correctly , and *** brought it to their attention many times this past month , as well as paying for parts of the game that were only partially given what Ive paid for

  Business Response

  Date: 09/22/2024

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** KM

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This game has repeatedly taken my money for their bonus features and 3 times in a week the game has rest and asked for more money when I already paid for the month. This has also happened at least 2 other times in the last 30 days. When I have sent them messages they give generic answer or blame me for the problems. It takes several days sometimes to even get a response. When I ask for a refund I have never been given one. These people are crooks. I understand the premise of playing their games but what they are doing is criminal when applied to extra bonus features. This is clearly an issue on their side and I expect to be refunded.

  Business Response

  Date: 09/19/2024

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** AV

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  zynga ave blocked my account from purchasing , saying i did charge backs when i didnt as mobile phones dont do that , i want my account unlocked so i can purchase off there as it wont let me do anything or play on there correctly , my poker id is ***********

  Business Response

  Date: 09/09/2024

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** RFR

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22248814
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/11/2024

  Zynga will continue to assist the claimant regarding her issues. Please refer to original case # ******** RFR

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent ****** in 2 days they have a watch points system to earn watches and chips well I counted 28 times in one day it stopped working I had to log off and back on when I went to them they pretty much called me a liar and would not help me at all I have been with them 5 years and this kinda thing happens all the time I want 900 bill chips or my watch and 900 bill chips

  Business Response

  Date: 09/10/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** NL

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22243506
  
  I am rejecting this response because:they did not help me at all 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/12/2024

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** NL

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22243506
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello good day I would like to report big viking games company that owns Yo World Html game on ********** such company is not listed to report direct but was owned before by zynga..... I have been playing this virtual game for years since 2008 and I spent lots of money on it, all I do is play clean,buy and sell and deckrate.. 2 days ago, I logged in and saw myself permanently banned from playing and I am reaching out to BBB for help on this situation, this is unfair to customers and I need my refund or account back or I will take legal action.. I thank you for listening to my story, hope to hear from you again ??

  Business Response

  Date: 09/05/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case "#********" RR