Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
BBB recommends consumers to review the link provided for account questions.
Complaints
Customer Complaints Summary
- 447 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received 82 emails from card.com with authentification codes saying i requested them. I do not have anything with card.com and did not request this. i have been calling all of the phone numbers for card.com but none of them let me speak to a live person unless i enter my ssn associated with acct first. i dont have an acct and definitely not giving anyone my ssn. I cannot reach a live person to let them know someone is using my information fraudulently. Ridiculous that i cannot get a live person. Emails still coming through. I now have 102 emails telling me they are providing aunthetication code i requested. i did not request this! the attached is just a screenshot of some of the emails. i need someone from card.com to contact me immediately regarding this.
Business Response
Date: 04/05/2024
On February 24, 2021, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that ***************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. We attempted to reach ***************** and left a voicemail message. Should ***************** require any additional information they can contact us at ************.Initial Complaint
Date:03/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hello my name is *************************************. i receive ssi as my income, im disable. I was rodded and the person who rodded me uses my card. and spent a total of 917,35. i have field a dispute with my bank card.com i have sent them emails. from the merchant stating i don't have a account with them when the order was done and they said no error found which some of the company's i have tired for a whole week to talk to a dispute team i can never get in touch with them because they give u the run around. also customer service says they cant transfer yor u call to the dispute team bulls*** reached out to them .even the company says card.com never reached out to them. i see card .com doesn't care or help there customers i all i want is to get my money back from the unauthorized transaction. and im closing my account with them as soon a** my ssi deposited hits my account. i cant give my business to a company that does' help there customersBusiness Response
Date: 04/01/2024
******************** filed a dispute claim on February 29, 2024, totaling $917.35. A provisional credit if eligible was due on March 14, 2024. The claim was finalized on March 14, 2024, as no error was found. A denial letter was mailed the same day. A rebuttal was received, and a response was sent to ******************** advising her that the denial decision would stand. Upon receipt of the complaint, we reviewed the dispute claim and are standing behind the denial. Should ******************** require any additional information she can contact us at **************.Customer Answer
Date: 04/05/2024
Complaint: 21469294
I am rejecting this response because:
Sincerely,
*************************************i do apologize for the late response i couldnt sign in to my accounrt . i had to wait for ****** to help me get back into my account
I think there really wrong for there so called decision when i have proof same way they do that i don't have a account with these companies they have proof that i didn't make those purchases. here is proof that i have been hacked also heres a list of fake websites they sent me
Business Response
Date: 04/08/2024
As stated previously, we reviewed the dispute claim including the documents attached to the complaint and are standing behind the denial. Should ******************** require any additional information she can contact us at **************.Initial Complaint
Date:03/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/9/2024 I received a **** card attached to a checking account. I never requested anything from Card.com. I have sent an email every day for the last week to **************** as the website instructed. Not one response. So now there is an account that I never asked for under my name and I can't close it. If there was ever an example of fraud this is it.Business Response
Date: 03/20/2024
On March 2, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. There have been no deposits or card transactions on the Account. We reviewed our records and can confirm that we received four emails from **************, a response was sent to all emails asking ************** to provide additional information to help us locate the account. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated ************** complaint. Should ************** require any additional information he can contact us at ************.Customer Answer
Date: 03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:03/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debit card in mail. I have never opened an account with ********************** by Pathward and there is no way to contact them. I believe someone is trying to steal my identity.Business Response
Date: 03/20/2024
On March 8, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received a call from ******************** on March 19, 2024, where she notified us of the unsolicited Account. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. A closure confirmation was sent to the email on the complaint. Should ******************** require any additional information she can contact us at **************.Customer Answer
Date: 03/22/2024
Complaint: 21448475
I am rejecting this response because:The Company used an identity verification process that is fraudulent. I would like to know what information was used to verify my identity to determine that the request to open an account was even a valid one. While card.com claims they closed out the fraudulent account, I have concerns that incomplete data is being used to open accounts. I know of other people who have received debit cards from this same business who never applied for them. I would like to know who provided the information used to verify the request as valid and what specific data was used for verification.
Sincerely,
***********************************Business Response
Date: 03/25/2024
To obtain any records associated with the Account, we would require ************************ unexpired government-issued photo ID and a police report that includes her true address. If a police report is not available, she can provide a copy of her unexpired government-issued photo ID,and an ID theft report which can be obtained from the ************************ at www.identitytheft.gov. The documentation can be sent to our secure document center by fax at ************** or by email at ******************.Initial Complaint
Date:03/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged ***** and ***** from a website that was unauthorized. The merchant did refund me the money. However, the balance on my account does not display the correct amount. When I call customer service they advise that money has been credited to the account and nothing else they can do. *** explained that I keep a track of all debits and deposits and the money is not matching up.Business Response
Date: 03/18/2024
There was a $24.99 pre-authorization hold placed on Mr. ****** account on March 14, 2024. That pre-authorization expired, and the funds were placed back into the balance on March 15, 2024. The $59.99 pre-authorization hold was placed on the account on March 17, 2024, that pre-authorization expired, and the funds were placed back into the balance on March 18, 2024.
The pre-authorization holds never settled therefore would not reflect the transaction history but would reflect on the account balance. Should ************** require any additional information he can contact us at **************.Initial Complaint
Date:03/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 2 I received an email from Card.com with the subject line: "Your application was approved!" and that my "new card will arrive in the next 14 business days, depending on mail delivery to your area." I DID NOT APPLY FOR ANYTHING FROM CARD.COM. I called Experian and Equifax and they did not log any new activity so it's unclear what is happening. On March 4, I received an email from Card.com with the subject line "...meet your new card" with the body starting out with: "Being a part of the CARD.com family has its perks, here are a few to get you started." Four hours later I get another email from Card.com saying: "We have elected to close your card account. We are unable to verify the account and or the activity." Now, today, March 17, I receive a debit card in the mail from Card.com with a routing no., account no, etc. asking me to directly deposit money in my account. Again, I HAVE NEVER CONTACTED CARD.COM TO SET UP AN ACCOUNT. I've tried calling customer service but you can't get anywhere without entering your SSN, which I AM NOT GIVING THEM.Business Response
Date: 03/18/2024
On March 2,2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. On March 4, 2024, during a review by CARDs risk team, the Account was closed because we suspected that there was identity theft. Based on the complaint and positive confirmation that ************************ did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We can confirm that we dont report to the credit bureau, there is nothing for CARD to correct. A closure confirmation email will be sent to the email on the complaint.Should ************************ require any additional information he can contact us at **************.Customer Answer
Date: 03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 17 2024 I recieved 2 debit cards complete with my name ready to be activated in the mail. I never applied for these cards this is fraudulent and I see multiple others have complained of similar scenarios. When you try to contact the bank they ask for your social and **** of birth which I absolutely will not provide some bank ive never heard of. I suspect they are running some sort of scam or don't have good security and allow scammers to sign up in other people's names easily. I want these accounts closed and any future account in my name blocked.Business Response
Date: 03/19/2024
On March 7, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ***************************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. Should ***************************** require any additional information we can be contacted at ************.Initial Complaint
Date:03/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an unsolicited **** debit card in the mail with my full address listing account information. I never applied for this and have never done business with. I attempted to call the numbers given on card and webpage. The customer service line listed asks for my full SSN and DOB which I will not give, the line then disconnects. There appears to be no other method to call or contact the company to inquire about this fraudulent account with my name. I am unable to contact anyone from the company to close my account. I have a freeze on my credit and do not believe they followed due diligence measures to allow an account to be opened in my name. I want the account removed.Business Response
Date: 03/19/2024
On July 9, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ****************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. The opening of the ***************** Account does not allow for a credit bureau to be pulled, therefore if there was an alert at the time we established this account, we were not able to see that. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Ms. ******** complaint. Should ****************** require any additional information she can contact us at ************.Initial Complaint
Date:03/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received email and text on 3/4/2024 stating that my application was approved and new card would be arriving in 14 business days. I didn't apply for anything and I am concerned that identity theft has occured. Have been emailing CARD.com and no one is responded. Tried to call but cannot get anyone to talk to without entering my social security number, which i don't want to do.Business Response
Date: 03/19/2024
On March 4, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ****************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Ms. ******** complaint. Should ****************** require any additional information she can contact us at ************.Customer Answer
Date: 03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:03/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a *************** ************ debit card from card.com in the mail. I did not request this card. When I tried to reach the number on the paperwork, it is an automated system that askes first for my zip code and second for my SSN. I cannot reach anyone to make sure this fraudulent account is eliminated. I also tried to contact Pathward NA that was on the paperwork, however, they do not have a phone number, only an email. I need a way to get this resolved.Business Response
Date: 03/18/2024
On March 5, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Mr. ****** complaint. Should ************** require any additional information he can contact us at ************.Customer Answer
Date: 03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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