Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
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Complaints
Customer Complaints Summary
- 447 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given a gift card by a friend. I went online to the choose your card website and activated my card. I selected ******************* as the place I wanted to redeem the gift card. No digital card was ever emailed to me. I called choose your card in an attempt to resolve the issue. After about an hour on the phone with them, they opened a case (case ID: *********. They told me someone would contact me in 2-3 days. No one ever attempted to contact me. I called back approximately a week and a half later and nothing had been done. The agent did not have any update. I spent another hour on the phone trying to get the issue resolved. I was placed on hold multiple times and they had no resolution. The card was never sent to me. This place is a complete scam. The phones are answered by some service from out of the country. I want the $20 either sent by check to my home address or a valid $20 Carrabbas gift card actually emailed to me to use.
Business Response
Date: 03/13/2024
This is not a Card.com customer as we do not offer gift cards. The consumer will need to contact Choose Your Card for assistance.Customer Answer
Date: 03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:02/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the 22nd of Feb I had my boyfriends irs tax refund deposited into my account. No he's not on the account. I have send the documents they have asked from me. And I had to sign my social security card to verify that it's me. Which I truly don't agree to. I have sent a picture identification right along with my birth certificate. And my boyfriends personal information. I have physically talked to numerous people to get this resolved and it's going on the 29th of Feb. They keep telling me that it could take up to 4 days the latest to resolve this issue. I don't think they should be open at all. I am on the edge of losing my place and my vehicle because of all of this. I haven't had any food since the 22nd either.Business Response
Date: 03/04/2024
****************** account was blocked on February 22, 2024, due to a name mismatch ACH deposit and verification was required. We received and reviewed documentation from February 22, 2024, through February 28, 2024, but was insufficient to reinstate the account. On February 29, 2024, additional documentation was received and reviewed,and the account was reinstated. An email notice was sent the same day. Should **************** require any additional information she can contact us at **************.Initial Complaint
Date:02/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get my money back from card.com I got my ssi money back but they still havent sent the ****** that was still on my card that is my rent money for ******* and I need it back asap so I dont get evicted.Business Response
Date: 03/07/2024
We spoke to ***** on February 1, 2024, where she informed us that she had not received the card mailed on January 3, 2024. During this same call ***** advised us of an address change. We advised her of our policy as address verification was required anytime there was a request for a replacement card with a change of address within 30 days of the card request. Upon receipt of the complaint, we reviewed the account and confirmed that address verification was no longer required, and a replacement card was processed. The delivery timeframe for the card can be up to 14 business days. Should ***** require any additional information she can contact us at **************.Initial Complaint
Date:02/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received an email that a bank account and credit card has been opened under my name for Card.com. I did not authorize this. I am unable to contact anyone from the company to close my account and assume there is shady business.Business Response
Date: 03/04/2024
On February 26, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from ****************** on February 27, 2024, notifying us that he received an email regarding an unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. ******** complaint. Should ****************** require any additional information he can contact us at **************.Initial Complaint
Date:02/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************* to a compliant ID ********. Regarding :I received a text message on 1/24/24 stating that Success! Your CARD.com Fluff Prepaid Card is on the way. Text Y or YES to receive text message alerts and tips from CARD.com. Msg & Data rates may apply. And also an email stating my application was approved and to be expecting it in the mail In 14 days. I did not apply for this card nor have I ever done business with this company. This is identity theft and I cant get ahold of a live agent. Please help! You stated that this fraudulent account has been closed but on 2/26 I received an email regarding a Login In from New Device. Please confirm that all accounts associated with my name are closed. This is identity theft.Business Response
Date: 03/04/2024
We have requested that all communications on the closed account be blocked. We can confirm that there are no active or additional accounts matching Ms. ******* information. We apologize for the inconvenience.Should **************** require any additional information she can contact us at **************.Customer Answer
Date: 03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from card.com claiming my application was approved on 2/24/24. I have never applied or been associated with card.com. This is fraudulent activity. Their customer support requires a SSN to close the account. I do not feel comfortable providing any of my information to this company. This account should be closed and reported as identity theft.Business Response
Date: 03/04/2024
On February 26, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that ******* did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account. We sent a closure confirmation to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Rebeccas complaint. Should ******* require any additional information she can contact us at ************.Customer Answer
Date: 03/04/2024
Complaint: 21341336
I am rejecting this response because: proper due diligence to verify identity was not done by the business to validate customers identity leading to fraudulent account opening.
Sincerely,
*************************Business Response
Date: 03/18/2024
As stated previously we have permanently closed the Account due to identity theft. We will not open any other accounts under ******** name.Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a card.com prepaid card in the mail with my name to my address I did not open this account. I cannot reach anyone in customer service, and I am not entering my full Social Security number. I want this account closed immediately and a fraud report filed.Business Response
Date: 03/03/2024
On December 12, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ******************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account. We sent a closure confirmation email to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Ms. ********* complaint. Should ******************** require any additional information she can contact us at ************.Customer Answer
Date: 03/04/2024
Complaint: 21339326
I am rejecting this response because: there is no possible way you verified my information because I have a credit freeze on all 3 credit reporting bureau accounts since May 2024
Sincerely,
*************************Business Response
Date: 03/08/2024
The opening of the ***************** Account does not allow for a credit bureau to be pulled, therefore if there was an alert at the time we established this account, we were not able to see that. We have closed the Account opened with us and will not establish any other cards for *******************.Initial Complaint
Date:02/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debit card in the mail with my full address listing account information that I never applied for, with a company I have never done business with. The only customer service line listed asks for my full SSN and DOB which I will not give, so the line disconnected. There appears to be no other method to call or contact the company to inquire about this fraudulent account with my name.Business Response
Date: 03/03/2024
On February 13, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ******************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. A closure confirmation email was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated ********************** complaint.Should ******************** require any additional information she can contact us at ************.Initial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I was just informed that I have an unpaid balance of $53 which is an unpaid balance from last year which I never received notification of an unpaid balance if I did I would have paid it as I do not like to be in the negatives but now that I have my tax money on my card I can not use it and I have to wait 48 hours until someone whom I have no idea who they are approve or denies my card which if they do deny it them I will have to wait a whole 21 days or more for them to send it in a check I need help I need my money now I dont think that this is fair in anyway as I feel that could have been notified about this last year when the issue occurred me and my kids are homeless and have been waiting on this money for a very long time all for us not get it but cant spend it on us a roof over our heads until they do whatever they feel like doing with our money I have never had to go through anything like this and I would hate to have to get the news and my lawyers involved over $53 this is insaneBusiness Response
Date: 02/23/2024
We spoke to ***************** on February 16, ****, and advised her that her account was in a charge off status and that it would be reviewed within 48 business hours. ****************** was advised that once the owed funds were adjusted the account would be reinstated and the remaining balance would be available. The account was adjusted and reinstated on February 21,****, and an email notification was sent the same day. Should ***************** require any additional information she can contact us at **************.Customer Answer
Date: 02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:02/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received numerous emails regarding an account that I never opened. Informed via E-mail on Feb 13, 2024 my account was approved. I have never signed up for or applied for a card and/or credit through this entity. Cannot find a reliable method of communication with this company.Business Response
Date: 02/26/2024
On February 13, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. On February 20, 2024, during a review by CARDs risk team, the Account was closed because we suspected that there was identity theft. Should **************** require any additional information he can contact us at *************.
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