Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
BBB recommends consumers to review the link provided for account questions.
Complaints
Customer Complaints Summary
- 447 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no relationship with Card.com whatsoever. My credit files are all frozen, and I have not applied for any credit cards in many years. I have two credit cards, one with Chase and one with ********************* Card.com should not have any of my information.I have received multiple text message advertisements from Card.com over the past few weeks. The most recently was received on FEB 20 at approx. 2:30pm and read: "CARD: Ready for Tax Season? Get answers to your questions on our tax FAQ page: *************************************************** STOP to cancel"I request that Card.com purge any and all information they have regarding me and never contact me again.
Business Response
Date: 02/26/2024
On April 29, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that ************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated **************** complaint. Should ************* require any additional information he can contact us at *************.Customer Answer
Date: 02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vendor venue debit card reissue Membership address change Money order balanceBusiness Response
Date: 02/23/2024
We spoke to Ms.******* on February 12, ****, and advised her that address verification was required for a replacement card to be mailed. We received and reviewed documentation from February 13, ****, through February 19, ****, but was insufficient to validate the new address. Upon receipt of the complaint, we called Ms. ******* and left her a voicemail message advising her of the documentation still required. We are unable to send the remaining balance via a money order as requested. Should Ms. ******* require any additional information feel free to contact us at *************.Customer Answer
Date: 02/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** PelaigeInitial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a prepaid card from this business in my name, but I did not request to open an account with them. Either this is a fraudulent business, or someone fraudulently used my information to open an account. I have a freeze on my credit and do not believe they followed due diligence measures to allow an account to be opened in my name.When I call their number, it will not allow me to proceed to speak with a representative unless I enter my social security number.I will not enter my social because I have never heard of this company before and did not request anything from them.Business Response
Date: 02/21/2024
On January 24, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************ did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Mr. ***** complaint. Should ************ require any additional information he can contact us at *************.Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email 2/18 saying my application was approved but I never submitted one and cannot get in touch with customer service. Have to enter full SS# and birthdate when calling customer service and not comfortable doing that.Business Response
Date: 02/21/2024
On February 18, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated **************** complaint.Should ************** require any additional information he can contact us at *************.Customer Answer
Date: 02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text on 02/19/2024 stating prepaid card is on the way from Card.com, with no other information. I have never used this company and have no connection to them. I don't know how they got my information or why a card is coming to me that I did not apply for.Business Response
Date: 02/21/2024
On February 19, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Ms. ****** complaint.Should ************** require any additional information she can contact us at *************.Customer Answer
Date: 02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email on 01/28/2024 from CARD.COM stating that my application was approved. I attempted to contact the company via phone and the first thing the automated system asks for is my SSN. I didn't trust a company I've never heard of asking for my SSN, so I hung up. I have since received 14 emails regarding this. I never set up this account and would like "my" account closed.Business Response
Date: 02/21/2024
On January 28, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Mr. ****** complaint. Should ************** require any additional information he can contact us at **************.Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my account open without issues since last year until February 16, I received my tax refund on the card. 3 hours later they closed my account and holding my money hostage and gave me no reason behind why they abruptly closed my account leaving me stranded.Business Response
Date: 02/23/2024
The account was closed on February 16, ****, based on our rights to close as outlined in the Cardholder Agreement. An email was sent the same day advising Mr. *** of the closure. A check for the remaining balance of the account was requested, the check processing timeframe is up to 21 business days. Should Mr. *** require any additional information he can contact us at ***************.Customer Answer
Date: 02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***Initial Complaint
Date:02/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from this company saying my application was approved and my card was on the way. I never opened a card, never filled out an application, and the only way to contact customer service is by filling entering my social security number (which I was not going to do). There is no way to see where the card is going, how to see when the application was filled out, etc. I need this account closed immediately before it is a larger problem.Business Response
Date: 02/20/2024
On February 18, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from ******************** on February 18, 2024, notifying us that he received an email regarding an unsolicited Prepaid card issued by ******************* N.A. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated ******************** complaint. Should ******************** require any additional information he can contact us at **************.Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received an email on 2/15 stating my application was approved and then another email on 2/16 stating meet your new card. I have never heard of this company or opened any accounts. I tried calling, but like everyone else I could not get through the prompts to speak to a live person. I tried downloading the app and submitting for a password reset to try and reach their support that way, but no email ever came. This company seems sketchy and I dont want this account open. It should never have been opened, I have an identity freeze.Business Response
Date: 02/21/2024
On February 20, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that **************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Mr. ******* complaint.Should **************** require any additional information he can contact us at *************.Initial Complaint
Date:02/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Card.com sent me an email with my phone number, name and email address saying I had a new card opened which I did not authorize or apply for. I can't get a hold of them to cancel this identity fraud case because their customer service line just asked for my social security number with no other options to speak to a representative. The email also says "this is an advertisement". so I have no idea if this is a scam by the company or someone stealing my identity.Business Response
Date: 02/20/2024
On February 8, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from ****************** on February 12, ****, notifying us that she received an email regarding an unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Ms. ******** complaint. Should ***************** require any additional information she can contact us at *************.Customer Answer
Date: 02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.