Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
BBB recommends consumers to review the link provided for account questions.
Complaints
Customer Complaints Summary
- 446 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It seems someone stole my identity and open up a bank account with this company which I did not authorize. The company offers no solution to contact them without giving more personal information which seems very sketchy, but understandable. How can I resolve this issue if the first thing that this bank Ask is personal information without even talking to a person.
Business Response
Date: 02/20/2024
On February 14, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from Mr. ** on February 15, 2024, notifying ** that he received emails regarding an unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. *** complaint. Should Mr. MA require any additional information he can contact us at **************.Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday 2/14/24 I had over $600 in charges go missing from my account. This was not money that was spent by me or my wife as my wife was at home with no transportation and I was at work. When I called to file a claim they told me there was nothing they could do for about 9 days and then processing time to dispute the charges. When asked to speak to someone different who may better understand what I am trying to explain the representative flat out refused. Then she proceeded to hang up on me. I was not being belligerent in any way. I was on the verge of tears because this was money meant to feed my family and this lady had just said there was nothing they could do for about 9 days plus processing time.Business Response
Date: 02/20/2024
We received a call from ************** on February 14, 2024, where he reported unauthorized transactions. We advised ************** of the pre-authorization process, and that the transactions would expire after nine (9) days if the merchant did not collect the funds. ************** was also advised that if the transactions did settle,he could then file a dispute. We spoke to ************** again on February 16, 2024,and a dispute claim was filed as the transactions had settled. Upon receipt of the complaint, we confirmed that the dispute investigation was completed and a credit totaling $555.80 was applied to ************** account on February 20, 2024,and a letter was mailed. Should ************** require any additional information he can contact us at **************.Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received numerous emails pertaining to an account I never opened. Tried to call them to report that I never opened an account. However, I needed to provide my SSN to proceed. I refused to give them that, I dont trust this company. Then I sent numerous emails about this issue to their customer care, zero response.Business Response
Date: 02/20/2024
On February 11, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from **************** on February 12, 2024, notifying us that he received emails regarding an unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft.There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. ******* complaint. Should **************** require any additional information he can contact us at **************.Initial Complaint
Date:02/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
IVE BEEN ****ING WITH CARD.com FOR THE PAST 5 YEARS I HAVE ONLY SSI DIRECT DEPOSIT & THE **** IS ALWAYS TAKING MY MONEY NEVER WANT TO REFUND MY MONEY FOR UNAUTHORIZED CHARGERS OR PREAUTHORIZATIONS OR EVEN UNRECOGNIZED CHARGES IM FED UP WITH THIS **** I NEED EMERGENCY HELP NOW IM MISSING ******* FROM A PREAUTHORIZATION & PURCHASES I DID NOT AUTHORIZE PLEASE HELP ME GET THIS ************ TGAT I HAVE LOST FROM CARD.comBusiness Response
Date: 02/23/2024
We contacted **************** on February 20, 2024, regarding the unauthorized transactions mentioned in her complaint. **************** refused to provide any information on her account. We reviewed the account and confirmed that there was no claim filed matching the dollar amount mentioned in her complaint. If **************** wants to file a claim for the unauthorized transactions, she will need to contact us at **************.Initial Complaint
Date:02/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just got an email from card.com saying that I got a new card on the way and I was approved. I NEVER APPLIED. If you contact the ************ it asks you for your full social. Shady. There needs to be a process to shut down companies that open accounts without properly verifying.Business Response
Date: 02/16/2024
On February 12, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from ******************* on February 12, ****, notifying us of the unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated *********** complaint. Should ******************* require any additional information feel free to contact us at **************.Customer Answer
Date: 02/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried ot call card.com to report identity fraufd. Can't get on the phone with anyone. company is a joke, probaably in bed with the fraudsters. What a scam of an existence this world of credit card companies is. Total joke. Bullish #CRYPTOBusiness Response
Date: 02/20/2024
We were unable to locate an account under the name provided on the complaint. We can confirm that we dont report to the credit bureau, there is nothing for Card.com to remove.If there are any additional questions the consumer can contact us at *************.Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email that Card.com opened an account for me. I did not apply for the account nor do I want one. There is a freeze on my credit as well as checking/bank accounts and they opened an account anyway. I am not able to contact them with giving them my social security number. Also, the email says that it is part of a mailing list. This could be a phishing scheme or just plain fraud.Business Response
Date: 02/14/2024
On February 11, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from **************** on February 11, ****, notifying us of the unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft.There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated ****************** complaint. Should **************** require any additional information feel free to contact us at **************.Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I lost my card .com card so I ordered a new one it was sent to my old address in **** I called card .com to tell the the new address and they said I had to verify the old address I havent live there in over a year so the told me to call social security and find out where my ssi payment for ******* was card .com said they didnt know so Im out my ssi check for ******* which is ****** plus ****** for rent for ******* they said they dont know anythingBusiness Response
Date: 02/14/2024
************ notified us of non-receipt of a card that was mailed on January 3, 2024, as it was mailed to her old address. We advised ************ that address verification documentation was required for a replacement card to be mailed to her new address. We received documentation from ************ on February 12, 2024, and advised that supporting documents were required as the last name on her account is listed as *******. We received a trace request on February 9, 2024, and opted to return the $238.00 deposit back to the originator. ************ will need to provide the documentation requested to reinstate her account. Should ************ require any additional information feel free to contact us at **************.Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm having a hard time trying to get ahold of the card.com customer service representative, unfortunately, my card has been locked for a month, and can't get ahold of any of them and my school funds have been in that account since January 26th, 2024 from where I don't have access to the login due of someone has the access to my login but I did contact the bank mobile for weeks that card.com need to return the funds to bank mobile as soon as a possible they gave me the trace number to return the funds immediately there trace number is *************** have it return it ASAP they want the funds back right now...Business Response
Date: 02/14/2024
Ms. ******** account had been blocked and verification documentation was required for a name change and address updated. Documentation was received and reviewed, and her name was updated, and a new card was mailed. Upon receipt of the complaint, we attempted to contact ****************** but were unable to reach her and left her a voicemail message. We need to speak to ****************** as there is transaction activity that needs to be verified on her account. ****************** can contact ** at *************.Customer Answer
Date: 02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Customer Answer
Date: 02/15/2024
Hello this is ******************************* I did see that card.com has replied back and I tried to call back but couldn't get through the customer service representative and but I did file a dispute through fax hopefully they should be able to receive it by now and it was an authorized transaction that I did not make and I couldn't get into my card.com login because I was locked out too many times and someone that I do not know who has my login such as email and password and my card is a lock I couldn't make any payments or atm I haven't used my card since its still lock and I don't know anybody my school has deposited since January 26th, 2024 and still that day I haven't used my funds its have been three weeks I haven't used my funds and the card came in the mail and I can't use the card while being locked I cant unlock it I don't know the email and password and I didn't make the unauthorized transactions I just want my school refund of $1,411.00 in a check please and no more cards and close the account anyway just my refund in a check.Business Response
Date: 02/20/2024
************* account had been blocked and verification documentation was required for a name change and address updated. Documentation was received and reviewed, and her name was updated, and a new card was mailed. Upon receipt of a prior complaint, we attempted to contact ****************** but were unable to reach her and left her a voicemail message. We need to speak to ******************* as there is transaction activity that needs to be verified on her account. ****************** can contact ** at **************.Initial Complaint
Date:02/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was unauthorized transactions made on my account with ********************** and I reported it and the didn't take no action which is unfair my money get use without my authorization and they want give me my money backBusiness Response
Date: 02/13/2024
******************** filed a dispute claim on January 25, ****, totaling $676.23. A provisional credit if eligible was due on February 8, ****. The claim was finalized on January 29, ****, as no error was found. A denial letter was mailed the same day. Upon receipt of the complaint, we reviewed the dispute claim and are standing behind the denial. Should ******************** require any additional information he can contact us at **************Customer Answer
Date: 02/13/2024
Complaint: 21256019
I am rejecting this response because:
Sincerely,
*************************************Customer Answer
Date: 02/13/2024
This isn't fair to me because I didn't use my money transaction was made that was not authorized by me and I need my refund please send me my funds I will file a law suit against Card.comBusiness Response
Date: 02/14/2024
As stated previously we have reviewed the dispute claim and are standing behind the denial decision and consider this matter closed.Customer Answer
Date: 02/18/2024
Complaint: 21256019
I am rejecting this response because:
Sincerely,
*************************************I rejected this because I didn't get my money someone took my money that's not fair to me
Business Response
Date: 02/20/2024
As stated previously we are standing behind our denial decision and consider this matter closed.
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