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Business Profile

Pest Control Supplies

BugMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Reviews

Customer Review Ratings

3.17

Average of 347 Customer Reviews

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Review Details

  • Marilyn T. T

    Date: 05/17/2025

    Marilyn T. T

    Date: 05/17/2025

    I ordered bug spray for $16.00 & they charged me $95.58 on my **** including a VIP Membership which I did not want. I went on their website chat within a few ************ said it was being processed & I could not cancel or get a refund. They later emailed me & said my order was on the ******* replied that I wanted it cancelled & not to send it. I have not heard back from this company as of yet. I also contacted my credit card ************** are taking care of it. I

    BugMD

    Date: 05/30/2025

    Thank you for sharing your feedback were truly sorry for any frustration this experience has caused.Please note that were unable to cancel orders once theyre placed due to our immediate processing system. However, our records show that both a customer service agent and a manager have been in contact with you via email and have provided a return merchandise authorization (RMA) so you can return your order for a refund.We appreciate your patience and understanding.

    Marilyn T. T

    Date: 06/04/2025

    I already returned order via certified mail on 5/27/25. Also please cancel the VIP membership which I didn't sign up for. Thank you. ******* *******

  • johnnie b

    Date: 05/09/2025

    johnnie b

    Date: 05/09/2025

    i paid ***** for vermoose rat material well its no good this company took ****** off my gredut for something i never recd nor did i oreder it i want my money backhbe careful if u oreder from this place bugmd is nottrust worthy

    BugMD

    Date: 05/30/2025

    Thank you for your feedback. It appears that the additional item was added when you clicked YES during the checkout process. We understand this may have been confusing, especially if you were expecting a traditional cart-style experience. Please know that our system processes add-on items immediately when selected.Our Director of **************** has personally reached out to you via email to help resolve any outstanding concerns. We encourage you to respond to that message so we can assist you further.Your satisfaction is very important to us, and were here to help!

  • Teri C

    Date: 04/29/2025

    Teri C

    Date: 04/29/2025

    I bought the Vamoose and it didn't do a single thing for my mice and rat problem I wouldn't recommend it to anybody in fact the scent died down one day after I put them out. Biggest waste of money I've spent this year!!!

    BugMD

    Date: 05/30/2025

    Thank you for your feedback. Just a reminder we offer a 30-day satisfaction guarantee on all orders. If you need assistance, our customer service team is happy to help and can be reached via phone, email, or live chat through our website.

  • Jessica M

    Date: 04/22/2025

    Jessica M

    Date: 04/22/2025

    I was researching the product and trying to find a total for the product after answering "no" on two questions the order was processed and I immediately attempted to cancel the order and continued to for over ********************************************************************************************** transit and was told that I have to pay to send product back and to pay for a return fee when I never actually consented to the purchase was purposely disconnected numerous times only to be sent a passive aggressive e mail detailing all of the days events

    BugMD

    Date: 05/30/2025

    Thank you for your feedback. We understand that our checkout process may be a bit confusing, especially if you're expecting a traditional cart-style experience. Please note that our system processes each selection immediately, and customers are shown a thank you page and sent an order confirmation email right after an order is ************ a reminder, we offer a 30-day satisfaction guarantee on all orders. If youd like to initiate a return, please reach out to our customer service team to request a return authorization. We're here to help!

  • Roger E

    Date: 03/10/2025

    Roger E

    Date: 03/10/2025

    I first ordered product on February 19. The product never arrived. I called and they claimed to have resent the product on Mar. 6th. I they claimed the product had been shipped and that I would have to wait for the shipment and request an ***. I said again that at this point I just wanted a refund. They said it couldn't be done. I called *** and verified that the product had not been picked up. I asked them to cancel the shipment. *** said it was now canceled. I contacted my bank to contest the payments. They processed my claims and said that if it isn't resolved in five to seven business that my account would be temporarily credited until fully resolved.

    BugMD

    Date: 05/30/2025

    Thank you for sharing your feedback, and we sincerely apologize for the experience youve had.Weve reviewed your orders and can confirm that both were lost in transit, which means the carrier encountered issues delivering your items. Unfortunately, they do not provide specific reasons for failed deliveries. That said, we also see that you have been fully refunded for both orders.We truly regret any inconvenience or frustration this may have caused and appreciate your understanding.

    Roger E

    Date: 05/31/2025

    Not an accurate reply. The first shipment was shipped to the wrong address. The second shipment never left your warehouse. I called the shipper and asked for the shipment to be returned. The shipping company said it had not been shipped. BugMD claimed it had been shipped and said that they would not refund. I do not believe I ever received a refund.

  • Relle P

    Date: 02/11/2025

    Relle P

    Date: 02/11/2025

    I canceled this order 4 or 5 times the same day ordered & 3 different ways. It still came & somehow they say i bought a membership or something for $100 or something. It still shipped out to me....I've spent so much time on getting this taken care of. WOW COME ON PEOPLE

    BugMD

    Date: 03/20/2025

    Thank you for your feedback. We're sorry that we've not met your needs. Our records show you were refunded in full on 02/26/25. If you need further assistance, please contact customer support at **********************************

  • Joyce A

    Date: 02/10/2025

    Joyce A

    Date: 02/10/2025

    They never sent my package after they got my credit card information. Then they signed me up for some vip club and charged it on my account 7 days later. So I'm out 127 dollars

    BugMD

    Date: 03/20/2025

    Thank you for your feedback. We're sorry about any confusion on your account. Our records show your order was delivered on 2/19/25. If you are still having any problems with your order, please re-contact BugMD support via email ********************************** or via our website chat widget at ******************************

  • Sherri G

    Date: 02/05/2025

    The BugMDs Terminator is a very effective tool to get your home rid of fleasI highly recommend it!It worked just like it shows on the adds, by the beginning of the 2nd day I had proof it was going to be a successful purchase. The sticky pads were gathering a substantial amount of fleas and I am happy because I no longer have to spray harsh chemicals. Thank you to the inventors of this product for a phenomenal job of creating this for animal lovers

  • Therese C

    Date: 01/19/2025

    They work! I'm on a subscription so I get them regularly. Since getting them I haven't seen any mice.They smell good so it doesn't bother me or my pets.Try em you'll like em.

  • Teresa C

    Date: 01/02/2025

    HAPPY BLESSED NEW YEAR!Thank you for this fantastic product! We have 3 cats and in the process of moving out of state. We went through ever corner of our home to make sure no pests were in our home. Also we put it on our fur babies. There is hardly no more scratching from them. The quality of your product is next to none. My husband even commented and said "what is this voodoo that they have done so well!"We just love y'all for creating this outstanding formulation! Thanks again and God Bless!******

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