Business Profile
Tech Support
6YA, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 179 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was on line looking for a way to contact UBER about a cell phone that i left after my drop off point. When I found the correct site to contact them, a form popped up asking for information. I thought it was for UBER but in reality I now know it was 6YA, Inc. I do not know what 6YA, Inc. is and am not interested in whatever services they have but they have charged my bank account $49. I want my money refunded.
************Business Response
Date: 10/28/2022
Business Response /* (1000, 5, 2022/10/14) */
Hi *****, we are so sorry for any inconvenience caused! We looked into your account and see that you signed up with us on Oct 06, 2022. We went ahead and refunded you the charges, you should see the funds back in your account within the next 7 - 10 business days. If you need anything else, please send us an email at [email protected]. Thank you!Initial Complaint
Date:10/05/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today in my checking account I see where helpinseconds Santa Clara has charged my acct $49.00 and a $1.00 joining fee.
I did not sign up for anything nor do I even know what this is for.
I know nothing about this and don't know how to get in touch with them to get my money backBusiness Response
Date: 10/25/2022
Business Response /* (1000, 5, 2022/10/14) */
Hi ****, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Oct 05, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:10/05/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank debit card was charge $1 and then $49 by this company after I had called Hulu with a billing issue on Sept. 30, 2022. As part of that call, I did NOT sign up for this service. I do not want this service. I want any trace of my interaction with this company deleted and I want a refund of these deceptively created charges. Furthermore, I am requesting that BBB take action to close down this deceptive and predatory company. Thank you.Business Response
Date: 10/25/2022
Business Response /* (1000, 5, 2022/10/14) */
Hi **** we are so sorry for any inconvenience caused! We looked into your account and see that you signed up with us on Sep 30, 2022,We went ahead and refunded you the charges, you should see the funds back in your account within the next 7 - 10 business days. If you need anything else, please send us an email at **************** Thank you!Initial Complaint
Date:10/05/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, I was on PayPal website inquiring about a transaction in my account when a window popped up stating to click it for further assistance. Thinking it was a PayPal request, I clicked on it. I responded to a few questions & then the window suddenly closed. I was concerned about fraud & called my bank & 2 charges by 6ya for $49 & $1 had already been charged without my knowledge to my account. When looking into 6ya I discovered that many other people had experienced the sneaky way 6ya does business.Business Response
Date: 10/25/2022
Business Response /* (1000, 5, 2022/10/14) */
Hi ******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Oct 05, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:10/04/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6ya made an unauthorized debit from my credit card.They claimed that I signed up for their services for which I never did. The amount was for 50 dollars. It occurred in the month of August 2022.Business Response
Date: 10/06/2022
Business Response /* (1000, 5, 2022/10/05) */
Hey ******, we are sorry for any confusion we may have caused! You signed up with us on Aug 05, 2022. We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at **************** Thank you!
Consumer Response /* (2000, 7, 2022/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:10/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9-30-2022 it was 7 pm and I was trying to order Peacock Streaming service...I had previously ordered yet i only paid for 1 month.. I wanted to pay for the Year on their special promotional offer.. I googled Peacock customer service and I dialed the number that came up... I thought I was signing up for Peacock n entered my card info....It's 19.99 for the year ..Well it was some place called 6ya-Helpinseconds that didn't say or post they were not taking my money... He told me to open another account.. And took $50 and automatically signed me up for a Membership I never asked for or Requested ..He stole $50 from me....Business Response
Date: 10/18/2022
Business Response /* (1000, 5, 2022/10/03) */
Hi ******, we are very sorry for any inconvenience caused! I reviewed your account and see that you signed up with us on 10/01/2022. We tried to refund your charge but it did not go through. This usually happens when you approached your financial institution first, and they blocked your credit card. If that is the case, we strongly recommend that you contact your bank directly. If you have any questions, please send us an email at [email protected]. Thanks!Initial Complaint
Date:10/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged several times $49 for something I have no idea about. I don't know who these people are and how they got my credit card number. It says it's for some kind of security for software. I have never, nor will I ever, pay for something like this.Business Response
Date: 10/17/2022
Business Response /* (1000, 5, 2022/10/05) */
Hi ******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Jul 18, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:10/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was calling TIVO support on 8/29/22 to get elp regarding my service with them. The call was routed to 6ya without my knowledge. He had asked my personal and credit card information and because I thought I was talking to TIVO I gave it to him. I spent a couple of hours with the support tech and he did help me with the issue with my TIVO. I noticed that I had been charged $1.00 and $49.00 on my banking statement the next day and althought I was confused by the debit from 6ya, he had helped me and it was worth the money. What I didn't know was that they had signed me up for a membership with a recurring charge of $49.00. I was happy to pay the first charge but I would like a refund for the second charge of $49.00 I received on 9/29/22. Once I realized what they had done I canceled my "Membership" that I didn't know they signed me up for..Business Response
Date: 10/18/2022
Business Response /* (1000, 5, 2022/10/05) */
Hey ****, we are sorry for any confusion we may have caused! You signed up with us on Aug 29, 2022. We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at ***************. Thank you!Initial Complaint
Date:09/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I was on my Uber account and was trying to figure out how to add a trip tip to the driver. I went to the help screen and followed there instructions. I remember it asked for the credit card I was charging the tip to and on there list it did not include the credit card so I manually entered it
After entering it I was then put to a person who would help. I thought it was a rep from Uber. The person helped with my problem and I was able to apply a tip to the credit card for the driver. After about 45 minutes later I get a email that my credit card was charged with $49.00 for a recurring monthly charged
From 6YA for services. I did not know how this was even from. After getting a few more emails from them I sent back a email asking why I was charged this. There email said I signed up for it and not to call the bank to dispute the charges as they will win it because they have proof that I signed up for this. I never logged into there web or anything. I was on my uber app trying to get the charge to the tip. When I entered my credit card I thought uber wanted it to verify or to charge the card I used for the trip. After a few more emails to them asking for rebursment all I was getting back was how to cancel the membership which I did. But no response back on the charge of $49.00 dollars. This somehow was missleading and I don't even know how they were even on my uber account. I did do what there web site said on how to cancel the membership. Which I did do. But nothing about getting a credit backBusiness Response
Date: 10/14/2022
Business Response /* (1000, 5, 2022/09/29) */
Hi ******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 28, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:09/28/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a charge from 6YA, INC. $49.OO ON 08/05/2022 AND A CHARGE FOR 1.00 ON08/05/2022. I HAVE TRIED TO CALL THEM NUMEROUS TIMES AND THEY DO NOT ANSWER THE PHONE. I got through one time in the last month and found that this charge for whatever it is was on my wife's charge card. If I entered a password they will not get back to me. My goal is to cancel this recurring charge each month. Please help me. i can't afford thisBusiness Response
Date: 10/10/2022
Business Response /* (1000, 5, 2022/09/29) */
Hey ******, we are sorry for any confusion we may have caused! You signed up with us on Aug 04, 2022. We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at [email protected]. Thank you!
Consumer Response /* (2000, 7, 2022/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
6YA, Inc. is NOT a BBB Accredited Business.
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