Business Profile
Tech Support
6YA, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 179 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9-23 I called a number listed as lemonade to pay my renters insurance if $10.05. A 'bot' came on and said I would be transferred to an expert . A screen then came up for card information. No info indicating g this was 6ya or the fee of $1.00 plus 49.00. I filled in the info and still no amount and no answer and no expert . A call then came in from the CA Number and a recording said my 'membership' had expired. When I checked my bank account I had been debited the 1.00 and the 49.00. When I send a text complaint I continue to get message that this has gone to customer service fit review and I will be contacted via e mail. They don't even have my e mail address. I cannot get a live person . This is fraud and this bogus company should be fined and shut down. This was all done on line, there are no forms or receipts.Business Response
Date: 10/11/2022
Business Response /* (1000, 5, 2022/09/28) */
Hi ********, we are very sorry for any inconvenience caused. We would like to help! Please send us an email at *************** as soon as you get a chance. Thanks!Initial Complaint
Date:09/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Peacock (tv app) has a link in their customer service section that leads to 6ya. As I was trying to contact Peacock customer service I was less to a screen that looked like it was a way to submit (via online form) an inquiry to peacock customer service. As my inquiry revolves around payment charges I wasn't surprised when the screen prompted my for my credit card info. Afterall how would they know which payment was used? However it was not peacock customer service but 6ya! Who proceeded to charge me $50. I called and emailed immediately to try to reverse the charge. Over the phone the customer service rep told me that was a pending charge and would not go through. However a few days later BAM I was actually charged the $50. Even after immediately calling to request a refund. I have been emailing back and forth w their 'customer service' who told me flat out I'm stuck with the payment and they do not offer refunds. I can see why. They wouldn't make money otherwise as customer service wasn't helpful. Why would I ever use them for customer service again when. They couldn't handle this small mistake and issue.
This company s textbook scammers. They're not about customer service and they'll be scamming folks until serious charges are brought against them.Business Response
Date: 10/11/2022
Business Response /* (1000, 5, 2022/09/28) */
Hi*********, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 20, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:09/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Hulu to change account information and was directed to chat with a representative. I did not agree to enter into any sort of third party agreement or sign up for any monetary service. At the end of the chat I was charged $1 and $49 without authorization or confirmation that they had access to my credit card. I was then sent threatening emails demanding payment. I have reported these as fraudulent charges to the credit card company. This is deceptive tactics at it's most basic. Terrible.Business Response
Date: 10/11/2022
Business Response /* (1000, 5, 2022/09/28) */
Hi ******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 16, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:09/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Haven't signed or asked to be involved with 6YA. Have been charged $49.00 twice and $1.00 for I don't know what for. Have talked to one person and he referred me to a number that was a recording that said to go on line. I need this resolved since I am elderly and can't afford these charges. Assuming this isn't a reputable business. According to bank statement was charged $49.00 on 8-3-22 again on 9-6-22 and a 1$.00 charge on 8-3-22. Would greatly appreciate any help you can give me. This has been taken out of my debit card.Business Response
Date: 10/11/2022
Business Response /* (1000, 5, 2022/09/28) */
Hey ***** we are sorry for any confusion we may have caused! You signed up with us on Aug 02, 2022. We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at **************** Thank you!Initial Complaint
Date:09/25/2022
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/24/22, I attempted to use Uber for the first time. The money for the ride had been deducted from my checking account but the driver that was sent was the wrong one and the ride didn't happen. On top of that Uber wanted a $5.00 cancellation fee! I looked up what was given as Uber's customer service number and UNKNOWINGLY get hooked up to these scam artists. I explained the problem and that I wanted my $18.95 refunded NEVER being told AT ANY TIME that they weren't the Uber service and NEVER told that they would charge $49 monthly for this "service"!! My bank contacted me, thankfully, alerting me to this fraudulent claim of $49 and I had my card blocked. To add insult to injury, these scam artists actually sent me an e-mail saying not to block the charge or they will show "proof" that I signed up for it and they will win! Seriously? My bank, MCU, thankfully alerted me to this and a block was put on my card. I expect the $49 to be refunded to my account and to void this so-called "membership".Business Response
Date: 10/18/2022
Business Response /* (1000, 5, 2022/09/28) */
Hi ****** we reviewed your account and tried to refund your charge/s, but it did not go through. This usually happens when you approached your financial institution first, and they blocked your credit card. If that is the case, we strongly recommend that you contact your bank directly. If you have any questions for us, please send us an email at ***************. Thank you!
Consumer Response /* (3000, 7, 2022/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although a refund was attempted did this company really think that the account wouldn't be blocked to prevent future deductions? My bank, the *********************************** is investigating this issue and will be in contact with 6ya.Initial Complaint
Date:09/25/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/26/22 I attempted to contact Afterpay for fraud charges on my account and was redirected to this company who then charged me $49 and an additional $1. I do not and did not want their service. I have attempted to reach them in multiple ways and have yet to reach anyone. I want a refund and if there is a "membership" it needs to be canceled.Business Response
Date: 10/04/2022
Business Response /* (1000, 5, 2022/09/28) */
Hi *****, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 25, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at [email protected]. Thanks!
Consumer Response /* (2000, 7, 2022/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They issued a refund.Initial Complaint
Date:09/23/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Much in the same way as the complaints already listed, I was searching for information regarding the security suite I have on my computer. Under the banner of that security suite company I was asked to fill in some personal information and a credit card number. I did not think this was unusual as I was expecting to get a small charge from that company. However, on checking my online account with that Visa I found the name 6YA with a charge for $1,00 followed by another charge from 6YA for $49.00. At no time during the call was I told that I would be subscribed to 6YA and charged for this deceptive practice. These people have "wormed" their way into on line companies and operate under the company name, fortunately when I contacted the Visa company it was corrected but I had to have my card deactivated and replaced with one with a new number which is an inconvenience. These thieves are the worst part of internet business and should be shut down, however, I'm not holding my breath and will be more cautious in the future.Business Response
Date: 10/12/2022
Consumer Response /* (2000, 9, 2022/10/11) */
Although I have been refunded the total of $50 that was charged to my card, it was still done without my consent and they continue to operate in the same manner. I consider this case closed but it would not surprise me to run foul of them again.Initial Complaint
Date:09/23/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed on my Master Card for a 99.00 Charge to 6YA.inc. Checking my account, I can't find any record of signing up with them. I don't know what they do, or who they are. I have tried phoning and E-Mailing, and can't seem to reach anyone to help. What I want from this is a refund of the 99.00 charged to my credit card. Please advise. *****************Business Response
Date: 10/11/2022
Business Response /* (1000, 5, 2022/09/28) */
Hi ********, we are very sorry for any confusion caused. We would like to help! Please send us an email at **************** Thanks!Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/20/22 my account was charged $49 by 6ya. I made no such purchases and I am requesting a refund of all my money taken out of my account without any authorization , consent or contact from me as the card holder.Business Response
Date: 10/03/2022
Business Response /* (1000, 5, 2022/09/21) */
Hi *****, we are so sorry for any inconvenience caused! We looked into your account and see that you signed up with us on Jul 20, 2022. We went ahead and refunded you the charges, you should see the funds back in your account within the next 7 - 10 business days. If you need anything else, please send us an email at [email protected]. Thank you!Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 20th, 2022, I purchased an item on PoshMark. Needed to cancel the order. This company came up on internet and I thought I was able to cancel my order. I did not know it went to another website.
I was asked about my account info, including my credit card number, the company called me. The person on the other end never mentioned that he represented 6YA. I made a visit to the site because the first call did not get completed correctly and the order on PoshMark was not cancelled.
I was charged for two calls, $49 and $1 each time. I tried to phone them and did not get a person nor was I able to leave a message. I have notified my bank that these charges are not valid. I would like my money refunded for a total of $100.Business Response
Date: 10/10/2022
Business Response /* (1000, 5, 2022/09/21) */
Hi ******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 20, 2022. You were already refunded and your account was canceled. If you need anything else, please send us an email at***************** Thanks!
Consumer Response /* (3000, 7, 2022/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say they have refunded $49 back in to my account, which hasn't happened yet. They charged me twice. Two charges of $49 with $1.00 extra attached to each of them for a total of $100.00. There was no mention of any charge while I was on their site. So far I have received no refund from them at all.
Business Response /* (4000, 9, 2022/09/23) */
Hi ******, you opened at the time two accounts with us. We refunded you $50 x 2 = $100. Both refunded on 09/21. Please allow 7 to 10 business days for the funds to reflect on your account. Thank you!
6YA, Inc. is NOT a BBB Accredited Business.
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