Reviews
This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.54/5 stars
Average of 220 Customer Reviews
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Review fromRebecca B
Date: 02/19/2024
1 starRebecca B
Date: 02/19/2024
I cancelled my goodrx gold membership in January and they said I had till 2/22/24 to use it yet they charged me the fee 4 days before and when I called thegg to denied the charges. I was charged a late fee from my bankGoodRx
Date: 02/20/2024
We're sorry to hear GoodRx Gold didn't work out for you, *******. Using the information you provided here, we were able to locate and confirm your account has been cancelled. We have also begun processing a refund for the charge on file. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing time. We have also removed your card from our system. Please let us know if we can provide you with any further assistance at this time, we'd be happy to help!Review fromShane S
Date: 02/19/2024
1 starShane S
Date: 02/19/2024
Don't use this company unless you want to just look for lower drug prices...Use Teladoc if you can, this company has the most untrust worthy medical professionals who are very lazy and just want to collect money without doing any work.What's worse if you try to call Goodrx customer service no one ever picks up or calls back.I have tried getting them to refill my prescription, however selecting any issues related to depression or anxiety and the nurse will immediately deny your refill request due to "not being controlled" so apparently if anyone ever has depression or anxiety don't go through this company to get it refilled they're just going to deny your request, won't give you a refund or give you a chance to reply as they will instantly close your visit and tell you to dial 911 or go to the ** over something that's not even bad or worse of a condition...This company is a joke.Just stick to Teladoc, it might be a little more expensive but you'll at least be better off.GoodRx
Date: 02/20/2024
Were really sorry to hear that your GoodRx Care experience was not the best, *****. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and have refunded your visit fee. Please note refunds can take 5 to 10 business days to process, depending upon your bank. If you have any questions about your appointment, please reach out to the GoodRx Care team via the message center: *****************************************Review fromMeeyoung L
Date: 02/11/2024
1 starMeeyoung L
Date: 02/11/2024
***********************, Nurse Practitioner Diagnosed and put the prescription for me. I actually spoke to a real person for 10 seconds. Then I accidentally selected the prescription to a wrong pharmacy that is closed, which was the only local option. The nurse practitioner will not respond back to you. I cant change the pharmacy once it is selected. There is no one to help you. No real phone number. It is close to a scam. So, dont do it. Just go to a minute clinic at CVS or ********** Do not waste your money on this company.GoodRx
Date: 02/13/2024
We're sorry you've had a negative experience with GoodRx Care, Meeyoung. We do offer a 100% Satisfaction Guarantee and have refunded your visit fee. If you have any questions about your appointment, please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. *****************************************Review fromann c
Date: 02/11/2024
1 starann c
Date: 02/11/2024
I just want my money back they never called or posted anything on my fileGoodRx
Date: 02/13/2024
Hello ***,Using the information you provided here, we were able to locate the charges for your GoodRx Care appointment. We're sorry you had a bad experience with GoodRx Care, we have issued you a refund as part of our 100% Satisfaction Guarantee. If you have any questions about your appointment, please send us a message through your GoodRx Care account and we'll be happy to help. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend. *****************************************Review fromHeather B
Date: 02/08/2024
1 starHeather B
Date: 02/08/2024
I have cancelled my membership multiple times. They are still attempting to charge me. This is ridiculous. I had to cancel my card and order a new one because of this.GoodRx
Date: 02/09/2024
Hello *******, We would like to apologize for the frustrations. Using the information provided we were able to locate and confirm your account has been cancelled. No charges have been completed and we have removed your card from our system. If you ever need assistance with a GoodRx Gold account, please give us a call. We'd be happy to help! We can be reached at ************, Monday through Sunday from 6am to 9pm CT.Review fromMELISSA D
Date: 02/07/2024
1 starMELISSA D
Date: 02/07/2024
This company fraudulently charged my card for more than several months. It signed me up for the gold plan without my consent. It charged my card without my consent. It wont allow me to delete my credit card info. I did not sign up for a plan. I emailed them several times with no response. I went on the app this morning and hit the cancel the plan button and then found a phone number to call. I called within 2 minutes of hitting the cancel button and the representative told me he couldn't refund the charges because after I cancel the subscription it deletes ALL MY INFO , which I find to be an absolute lie. I never signed up for gold yet looking at my bank statements I now see I've been charged **** for numerous MONTHS. The representative suggested I call my bank and dispute the charges BUT that will cause my bank to have to send me a new card causing a world of more issues having to change my card numbers for bills I pay it with Ect . This is UNACCEPTABLE they can refund it but just WON'T they lie and say they can't after you hit the cancel button.GoodRx
Date: 02/09/2024
Hello *******, We would like to apologize, there seems to be a miscommunication; we can and will absolutely refund those charges. Using the information you provided here we were able to locate and confirm the GoodRx Gold account has been cancelled. We have refunded all charges and removed your card from our system. You should be receiving approximately $59 returned to your card; please note this process can take 5 to 10 business days to complete depending upon your bank. Once again we would like to apologize for the frustrations and will be using this as a teaching experience for our customer service team.Review fromJames P
Date: 02/05/2024
1 starJames P
Date: 02/05/2024
I called to determine what savings my wife's account had earned. Told the agent I was calling on behalf of my wife and said she would come on the phone to give her approval for me to speak and I even spelled her name for him. Had to spell that email address out 3 different times and the agent (******) could not find the account. After 15 minutes of this baloney I asked for a supervisor and lo and behold he found the account. Told me it was under my wife's name - duh - that's what I told him to start. Asked for supervisor at least 5 times and got "but sir I have your account" waited another 5 minutes and he came back and said supervisor was on phone but she said to offer me consolation award. She does not even know what the problem is - just a simple way to blow the customer off. If I could have given 0 stars, I would have. PATHETIC SERVICEGoodRx
Date: 02/07/2024
We apologize for the negative experience, *****. Using the information you provided here we were able to locate your call in our system and understand your frustrations. We appreciate your feedback on this matter and we are using this as a learning experience so we may better improve our customer service experience. We can confirm your GoodRx Gold account has been cancelled. Based on your wife's coupon history, the last time she used her GoodRx Gold membership was in 2022. She saved $46.81 that year. If we can provide you with any further information please let us know, we'd be happy to help,Review fromKeith P
Date: 02/04/2024
1 starKeith P
Date: 02/04/2024
In the beginning, it was a good deal and i wasn't charged anything just like they said. Now, I came home from being away and found my credit card statement was charged $9.99 every month for the last year. I have NO idea how they got a hold of my credit card number! I called the company and they would only credit me for the last 6 months, which makes NO sense. I want ALL my money back since I NEVER authorized them to charge me anything! My prescription is $50 a year, so what would make them think that I would pay them $120 to get a $50 prescription, that I use once a year? I've been taken advantage of and I don't like it! At least I got half of my money back. And no, I DO NOT agree to the "customer review submission terms" but it's the only way anyone can leave comments.....just another scam.GoodRx
Date: 02/05/2024
Hello *****, we apologize for the negative experience. It sounds like you were accidentally signed up for GoodRx Gold, our premium paid membership. While the first month with GoodRx Gold is free, for each subsequent month there is a fee. Since the account was set up by accident, we are making a one time exception and will be providing you with a full refund. You should be receiving approximately $79 returned to your card in 5 to 10 business days, depending upon your bank's processing times. We can confirm your account has been cancelled and we have removed your card from our system. Please let us know if we can provide you with any further assistance.Review fromLisa H
Date: 02/04/2024
1 starLisa H
Date: 02/04/2024
If I could give zero stars I would. I paid the $39 fee to get a script for a simple UTI only to be told I need to go to an urgent care or call my PCP for treatment. GoodRx didnt have a problem taking my money only to be turned down immediately.GoodRx
Date: 02/05/2024
Were really sorry to hear that your GoodRx Care experience was not the ******************. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and have refunded your visit fee. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times.Review fromdeborah s
Date: 01/28/2024
1 stardeborah s
Date: 01/28/2024
I'm a healthy 66yr old. I had a simple UTI so I decided to try GoodRx Care to talk to a Dr and get an antibiotic. I did not see their age restriction and paid $40 for the service only to find out they won't treat anyone over 65. Sounds like age discriminating to me.GoodRx
Date: 01/29/2024
Hello *******, were sorry to hear that your GoodRx Care experience was not the best. Sometimes our providers feel the best care you can receive is from an in-person provider. Our doctors feel that for patients over that age, treatment would be better managed by an in-person doctor, rather than an online one. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Do note, refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. If you have any questions about your appointment, please send us a message through our message center, and well be more than happy to help. *****************************************
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