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Business Profile

Coupon Services

GoodRx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoodRx has 7 locations, listed below.

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    Customer Review Ratings

    1.54

    Average of 220 Customer Reviews

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    Review Details

    • Diana J

      Date: 01/27/2024

      Diana J

      Date: 01/27/2024

      Paid $39.00 for a 1 min 40 sec chat conversation. Just to tell me she recommended going to the ** or ****** care for a UTI cause of lower side pain along with it. Am NOT satisfied at all!! ********************* on this!

      GoodRx

      Date: 01/29/2024

      Were really sorry to hear that your GoodRx Care experience was not the best, *****. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Refunds can take 5 to 10 business days to complete, depending upon your bank. If you have any questions about your appointment, please send us a message through our message center, and well be more than happy to help. *****************************************

    • Laco a

      Date: 01/27/2024

      Laco a

      Date: 01/27/2024

      Too expensive and unresponsive customer support.I mean instead of answer I got survey.

      GoodRx

      Date: 01/29/2024

      We're sorry you've had a negative experience with GoodRx Care, Laco. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please note, refunds can take 5 to 10 business days to complete, based on your bank's processing times. If you have any specific questions about your appointment, please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. *****************************************

    • Candie C

      Date: 01/26/2024

      Candie C

      Date: 01/26/2024

      They charged my card for a visit. Someone came into a chat and said theyd review my info and join me for a visit and then no one ever did. I got no visit, no treatment and no refund.

      GoodRx

      Date: 01/29/2024

      We're sorry you had a bad experience with GoodRx Care, *****. We can of course look into this for you and issue a refund as part of our 100% Satisfaction Guarantee. We have begun processing your refund, but it can take 5 to 10 business days to complete, depending upon your bank. For questions regarding your appointment, please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend. *****************************************

    • Clifford B

      Date: 01/23/2024

      Clifford B

      Date: 01/23/2024

      Just got a coupon from Good Rx , but I needed subscription , went to my ************* he wanted a full work up for blood. But called in the subscription at CVS which Good RX said had the product. Turns out *** doesn't approve this medication and no one carries it .Wasted my morning plus big bucks for Doctors appt. Will never use Good RX again

      GoodRx

      Date: 01/25/2024

      Thank you for bringing this to our attention, ********; we apologize for the confusion. We continue to list information for discontinued medications as people make be looking for information on the medication. However, if you are still seeing coupons for a discontinued medication, please provide us with the medication's name so we may update the page.

    • Samantha H

      Date: 01/22/2024

      Samantha H

      Date: 01/22/2024

      I hafta abide by the terms but goodrx does not and the pharmacies they have contracts with are not obligated to. I wanted 10 months of a refund and was refused. I'm ok with that. However, the pharmacy listed as a gold member pharmacy will not honor their contract. That being said it should not even pull that pharmacy up or an estimated cost for a medication they will not honor. These companies stick to our end of policies with no exceptions but have no problem changing the rules and term meanings when it comes to their side of the deal. I just want my 10 months worth of money back for the family plan I cannot use.

      GoodRx

      Date: 01/25/2024

      Hello ********,Thank you for bringing this to our attention, using the information you provided here we were able to locate your call in our system. Unfortunately, discounts for controlled substances are honored at the discretion of the pharmacy. We'll show these coupons because most pharmacies do accept coupons for them. Unfortunately, we're unable to require the pharmacy to accept the discount. As for your GoodRx Gold account, we can confirm it has been cancelled and are in the process of refunding your most recent charge. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing. If we can provide you with any further assistance, please let us know.

    • Margaret R

      Date: 01/21/2024

      Excellent service and greatly thankful for the support and assistance with getting my insulin at an affordable price with my limited budget.

    • Christine H

      Date: 01/21/2024

      Christine H

      Date: 01/21/2024

      Shocking is the first word that comes to mind. I signed up for the Gold membership as I needed to fill a simple prescription. It wasnt one that I needed to pick up immediately, so when I became extremely busy with work, I didnt stress about picking it ******* days after receiving the prescription, I decided I would pick it up as I finally had a day I could run errands. When I went to click on the prescription link, it notified me it had expired. So I left a text message asking what was going on. No response. I then finally called. I was informed that I would need to pay another $19 for a new consultation. The representative could not provide a reason except that it is their policy. They are clearly trying to get more money out of people, which feels both slimy and unethical. One star because they refunded the amount I paid.

      GoodRx

      Date: 01/25/2024

      Hello *********, we apologize for your negative experience with GoodRx Care. Using the information provided here we were able to locate your account and can confirm it has been cancelled. The charges to your card are also being refunded. Currently our GoodRx Care support team is only available in the GoodRx Care message center, if you have any questions about your appointment please contact them there. *****************************************

    • Char L

      Date: 01/19/2024

      Char L

      Date: 01/19/2024

      My credit card was charged and I never signed up for Goodrx. They admitted to doing this, having no information except my credit card charges. When my bank contacted them, ***, they denied and refused to repay me. Fraudulent company. Scam!

      GoodRx

      Date: 01/25/2024

      Hello ****, We apologize for the frustrating experience. We were able to look up your correspondence with our customer service team, and we can confirm the account has been cancelled. Since you didn't sign up for this account yourself, we are making a one time exception and we'll be providing you a full refund. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. If we can provide you with any further assistance, please let us know.

    • Jasmine M

      Date: 01/18/2024

      Jasmine M

      Date: 01/18/2024

      I paid $39 for the nurse to tell me they couldnt treat me and to seek out an in person clinic. I dont feel its fair to pay for a service and not receive it. The information I gave before the appointment stated my exact history but they conveniently didnt flag me as a person they couldnt treat until I had already paid. Seems like a scam to me.

      GoodRx

      Date: 01/19/2024

      Were really sorry to hear that your GoodRx Care experience was not the best, *******. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Using the information you provided here, we have begun the refund process. Please note refunds can take 5 to 10 days to complete, depending upon your bank's processing times. If you have any specific questions about your appointment please contact our GoodRx Care team through the message center: *****************************************

    • Don B

      Date: 01/11/2024

      Dont due any kind of business with them, poor customer service,and they lie about everything the tell you

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