Reviews
This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.54/5 stars
Average of 220 Customer Reviews
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Review fromCrystal N
Date: 01/10/2024
1 starCrystal N
Date: 01/10/2024
Spent $59 for absolutely no answers. My symptoms text for the reason I made the appointment. This healthcare is a joke!GoodRx
Date: 01/12/2024
We're sorry you had a bad experience with GoodRx ***** ******** We can of course look into this for you and issue a refund as part of our 100% Satisfaction Guarantee. Using the information you provided here we were able to begin the refund process. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. To discuss your appointment in further details please send us a message through your GoodRx Care account and we'll be happy to help! We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend. *****************************************Review fromMichael M
Date: 01/06/2024
1 starMichael M
Date: 01/06/2024
Went through the whole process, paid for the ************* and got a prescription written, but their system had an error and never let us select a pharmacy. After that, all we got was error messages saying they couldn't find a coupon for our pharmacy, but they had never let us choose a pharmacy/ Tried for two days using chat and called them 4 times but no one was able to anything to correct the issue. At this time we still do not have the prescription sent to a pharmacy. Their customer service is worse than zero!GoodRx
Date: 01/09/2024
We would like to apologize for the negative experience with GoodRx Care, *******; unfortunately our GoodRx Care team can only be reached through the message center. We would be happy to look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Please send us a message through your GoodRx Care account and we'll be happy to help! For steps to access our message center please visit: *****************************************Review fromRiley G
Date: 01/04/2024
1 starRiley G
Date: 01/04/2024
I have used this company in the past without issue, but when I started a visit for a medical issue and couldnt get into the doctors office well I was prescribed a medication that Im allergic to actually very quickly within 3 hours. I immediately messaged the nurse back letting them know, but no response. I have sent multiple follow up messages but nobody will respond and it has been 4 days. They sent me a follow up automated robot message asking if Im doing okay NO IM NOT. I called the help line which is over seas so it took forever to explain the issue. My bank has a pending refund lets see if it goes through. I will be deleting my entire account once I get the refund. Stay away from this company, I will NEVER use them again.GoodRx
Date: 01/05/2024
Were really sorry to hear that your GoodRx Care experience was not the best, *****. Our refill service is limited to certain prescriptions our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and using the information you provided here we can confirm your refund has begun processing. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. If you have any questions about your appointment please send us a message through our message center, at this time it is the only way to get in contact with our GoodRx ***************** *****************************************Review fromTeresa B
Date: 01/02/2024
1 starTeresa B
Date: 01/02/2024
I have used GoodRx several times and have been satisfied until this time. I paid ***** for a visit because I needed an antibiotic and they prescribed me one, It was a ten day prescription. It has ONLY been ten days. The antibiotic the prescribed was not strong enough so I requested if I could possibly get a stronger antibiotic and They told me I would have to pay for another ***** for a new visit to get it. I was floored. If I had went to my primary physician I would not have had to pay 2 times. This is sad. SO I am out ***** for this visit and prescription for nothing. Be aware. If your prescription doesn't work then too bad you are just out of luck. That isn't good medical practice. They are there to take your money and no concern about the patient. So at the end of the day go see your primary physician. May not be as convenient, but is worth having someone who gets called a physician to be a physician for you.GoodRx
Date: 01/03/2024
Hello ******, we're sorry you had a negative experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend. For steps to access the message center please visit: *****************************************Review fromkimberlie M
Date: 01/01/2024
1 starkimberlie M
Date: 01/01/2024
Terrible. They had a robot respond to my message and prob had the robots chop my medicine also. I have a history of getting cipro for utis on their site from before when I deleted the app now I know why I deleted it they said according to my file and history they chose some other meds but my only history is cipro so how did they choose that other med based off my history and why and when I tried to ask questions I was ghosted further assuring that its not a real human. When you call you get sent to voicemail saying its Christmas and they will resume Dec 26th its not Christmas and they still have that voice message up so no calls can even get through. Total scamGoodRx
Date: 01/02/2024
We understand your frustrations and appreciate your patience, *********! We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. Please note that our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. Additionally, our GoodRx Care Support team is unfortunately only available via the message, you can follow the steps here to access the message center: *****************************************Review fromCarla L
Date: 12/30/2023
1 starCarla L
Date: 12/30/2023
So I went online for help with a very simple matter that requires a prescription to cure for me bc *** meds for this issue Im allergic to. I paid $49 for them to send me a message telling me the definition of what I told them I have and what to buy *** to treat it! Im a 40 yr old woman well aware of the definition and otc things otherwise I wouldnt have been online trying to get a prescription I would have just gone to *********** This site is a complete rip off! I told them the issues I have with the *** treatment and they ended the visit and charged me $49 with NO help!!! Do not use them for anything at all! The issue I had was extremely simple!GoodRx
Date: 01/02/2024
We're sorry you had a bad experience with GoodRx Care, *****. We will provide you with a refund for your appointment and would be happy to look into this for you as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend. For steps to access the message center please visit: *****************************************Review fromLynette T
Date: 12/30/2023
1 starLynette T
Date: 12/30/2023
GoodRx does not deliver the advertised teledoc service. The providers are a third-party company who have not responded in over 24 hours on a weekday. GoodRx promises a response in 4hrs on the weekday and 8 hrs on the weekend. While I was refunded for the "visit," I never received the prescription needed. **************** representatives are unable to contact the providers, so you are directed to message the provider yourself. I also requested a supervisor to see if there was another solution, but there was no supervisor available, and I never received a return call from the supervisor. If you are looking for prompt and user-friendly service, go elsewhere.GoodRx
Date: 01/02/2024
We're sorry to hear about your negative experience with GoodRx Care, *******. Using the information provided here we can verify your GoodRx appointments have begun refund process. Please note refunds can take 5 to 10 business days to complete. Unfortunately, at this time, our GoodRx Care team is only available through our message center and to protect your privacy, they are the only customer support team who can view your appointment details. If you would like to reach out to them please follow the steps here to access the message center: *****************************************Review fromAnita K
Date: 12/26/2023
1 starAnita K
Date: 12/26/2023
I submitted a request at 8:38 AM for a telehealth visit for a prescription refill that I needed ASAP. The site says that a response can be expected within four hours during business hours and eight hours outside of that window. It is now 10:00 PM, and I still haven't received a response, and the site won't let me cancel my "visit". I realized within a few hours of my request that I wouldn't get a response before my pharmacy closed, so I researched how to "cancel" the visit. However, when I clicked on "Visit History" and then clicked on the visit I had scheduled, instead of showing me the option to cancel the visit, the screen showed me a button that said "receipt" and another button that said "view messages". When I contacted ******************* they told me the same thing that I had found online: that there should have been an option for me to "Cancel" once I clicked on visit history and clicked on the upcoming appointment. When I asked for help cancelling the appointment on the back end, the agent told me that there was nothing she could for me and that I should "just keep messaging them" in the same message center where I wasn't getting a response and tell the provider that I wanted to cancel. I have not received a response to those messages either, and the company still has a hold on my account for the ******************** that were not delivered. The agent also told me that it wouldn't be until the charge actually went through that I could call her back, and she could offer a refund. For now, I plan to dispute the charge with my bank for services not delivered so that my money can be released back to me. Thankfully, I had access to a legit telehealth service with virtual visits, so I was still able to get an appointment with them immediately and had my prescription within two hours of that visit. Moral of the story for me: if you have ANY other telehealth option, use that instead. I would have saved myself stress if I had used the other service to begin with.GoodRx
Date: 12/27/2023
We understand your frustrations and appreciate your patience, *****; we're sorry you've had a negative experience with GoodRx Care. We can of course look into this for you and issue a refund as part of our 100% Satisfaction Guarantee. Using the information you provided here we were able to locate the charge and begin the refund process. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. If you would would like to discuss your Care appointment details further, please reach out to our GoodRx ********************* team through our message center. Unfortunately, the Care team is only available to assist with appointments via the message center, here are the steps to access the message center: ***************************************** Please note that it may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.Review fromChester M
Date: 12/20/2023
1 starChester M
Date: 12/20/2023
I canceled my membership, and was still charged on the next cycle , I called to complain , and demand they give my money back that they stole , they said they would , never did , I kept calling , they kept lying , I STILL haven't got my money back . I think they are the worst company I have ever dealt with , AVOID THESE PEOPLE , they do not care about individuals, at all , you may as well take your money and burn it , because if they take it , you will probably never get it back NOT TO BE TRUSTED , my **** account can prove it ( I screenshot all problems , just for such reasons )GoodRx
Date: 12/21/2023
Hello *******, Using the information you provided here, we were able to locate your GoodRx Gold account and can confirm it has been cancelled. It looks like we began the refund process for your most recent charge on Friday, Dec. 15, 2023. Refunds can take 5 to 10 business days to complete, depending upon your bank's processing time. We have also removed your card from our system so you should see no further charges. If you with you can call and confirm with your bank to verify the refund has begun processing, and if there are any issues with the refund, or if you need further assistance, please give us a call at ************.Review fromRobert K
Date: 12/19/2023
4 starsSo thankful to find Rx Savers. They are providing much needed help with high drug costs.
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