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Business Profile

Coupon Services

GoodRx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoodRx has 7 locations, listed below.

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    Customer Review Ratings

    1.55

    Average of 220 Customer Reviews

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    Review Details

    • Louise J

      Date: 12/13/2023

      Louise J

      Date: 12/13/2023

      This company on more than one occasion allowed an outside person not connected to me from 2012 to 2023 to access and illegally modify my paid GOODRX GOLD card number associated with my pharmacy account for Kroger Pharmacy 2023, CVS 2020 and 2023, and ********* 2012. They tried mak*** my GOODRX GOLD card a universal card in both MS and **. I called several times and reported them to the Better Business Bureau after hav*** had the original cards stolen in the mail and then hav*** found evidence that someone else was us*** each one they resent. I paid for this enhance card and they let some ***** share it among themselves. I cancelled several times between 2012 to 2018 and got new ones try*** to fix this mess. I finally had someone lock out that vendor's ability to make the card and used it from the site. These criminals after a period of time and HA *** illegally gained access to my copy of the cared took my version off and used a numer that wasn't mine at the Kroger Pharmacy in **********, ** *****. They late an abusive and HATEFUL black woman that resulted me and that played games in their system with my payment receipts by mak*** it say grocery try*** to stop me from identify*** my pharmacy purchases (committ*** fraud) go into their system and add a mother card to my and several other's accounts and this company continues to honor their usage for three months until I blocked it by cancell*** that card back inNov 2023. They still tried to use it even after I cancelled that card. These people stole $29.97 from me for services not rendered because I had already moved all my prescriptions from them to the Veteran's MC down in *******, ** because that woman continued to harass me. There is a network of laid-off, broke, fired government no matter who steal*** my information as well as pharmacy employees us*** it for their friends and families. They did it both at the main stand alone CVS and the Target CVS's in GermantownN ******* and ******** **.

      GoodRx

      Date: 12/14/2023

      Hello ******, using the information you provided here we were able to locate 3 accounts. 2 were cancelled in 2019, and one was cancelled on Nov. 4, 2023; the most recent account as last used in Jan. 2023. Please give us a call so that we may investigate this issue further. We are available at ************, Monday through Sunday from 6am to 9pm **.

    • Angel G

      Date: 12/08/2023

      Angel G

      Date: 12/08/2023

      Goodrx gold keeps charging my card even after cancelling my membership. no way to remove my card from system. Terrible!

      GoodRx

      Date: 12/11/2023

      Hello ****** apologies for the frustrations; it appears we had a duplicate account on file for you. We were able to cancel the account and have begun refunding the charges. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing time. If you need any further assistance, please give our team a call at ************, we'd be happy to help!

    • Larry B

      Date: 12/08/2023

      Larry B

      Date: 12/08/2023

      Absolutely a scam. Four day run around trying to get badly needed ******. Promises everything is takin care of and another day of nothing. One star is even a joke. If you need any measure of "service", go elsewhere!

      GoodRx

      Date: 12/11/2023

      We understand your frustrations and appreciate your patience, *****! We're sorry you had a bad experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Please note that our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. *****************************************

    • Michael B

      Date: 12/03/2023

      Michael B

      Date: 12/03/2023

      GoodRx partners with Fetch with the promise that ***** points will be earned on first use. I took two *** to ******* and they used the GoodRx coupon provided in the ap and iv received the discount. The receipt clearly shows GoodRx was used. Turned it into fetch and was denied with the suggestion I find pharmacy that better uses the info. I suggest you not partner with fetch if its too difficult for the user or pharmacist. It has left a bad taste in my mouth. I could have used a different service and saved as much or more but the points promised influenced my decision to use GoodRx. Poor decision on my part. I seem to have no recourse with fetch but I can change to a different RX discount service.

      GoodRx

      Date: 12/04/2023

      Unfortunately, are unable to assist with your Fetch points, ***; you will have to contact ***** directly. If it helps you may want to try the GoodRx app, we also offer rewards when you check in or pick up your prescription. You can learn more here: *******************************************************************************************************************************************

    • Mary S

      Date: 12/02/2023

      Mary S

      Date: 12/02/2023

      Do not use Good RX! All I got was frustration. I waited ALL DAY for an online visit, my messages were not answered, and a day later I still havent received a dr visit, message, or refund.

      GoodRx

      Date: 12/04/2023

      We're sorry you've had a negative experience with GoodRx Care, ****. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. *****************************************

    • Lucy S

      Date: 11/27/2023

      Lucy S

      Date: 11/27/2023

      Half way through checking out at the pharmacy, the goodrx coupon doesn't work. There is a huge line behind me and the only options are pay the expensive pricetag or don't take the meds. Good RX is a ripoff.

      GoodRx

      Date: 11/28/2023

      Hello ****, we're sorry to hear about this negative experience. If you ever run into a similar issue, please give us a call. We'd be happy to speak with the pharmacy on your behalf! We can be reached at ************, Monday through Sunday from 6am to 9pm **.

    • Deepak K

      Date: 11/24/2023

      Deepak K

      Date: 11/24/2023

      It is a scam. They had me upgrade to Gold membership with enticement to buy a medicine prescription for $20. They issued the prescription which expired when I went to fill in as I was finishing my pills from other pharmacy. They did not give any clue about short expiry and will not renew it even if I never used the prescription. They asked me to pay another $20 and provided straight the steps on how to self-cancel the membership if I do not like it. So I cancelled as I paid $10/month for several months for nothing. Now I will go to my MD and ask him to issue a prescription which I can renew with no cost and no extra visit if it expires.

      GoodRx

      Date: 11/27/2023

      Hello Deepak, We would like to apologize for your negative experience with GoodRx Care. Using the information you provided here we were able to look up your account and see your last appointment was un February of this year. When you are prescribed medication by one of our medical providers, they will let you know if your prescription had been written with any refills. Anytime youve used up all the refills that were written on a Care prescription, youll need to complete a new visit in order to discuss a new prescription with a provider. To learn more about our GoodRx Care refill services, please visit: ******************************************************************************************************************* We were also able to verify your GoodRx Gold account has been cancelled. We will be issuing you a refund for your most recent payment and removing your card's information from our system. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. If you have any specific questions you would like to discuss about your GoodRx Care appointments or previous prescription please send us a message through the GoodRx Care message center.

    • Bruce B

      Date: 11/21/2023

      Bruce B

      Date: 11/21/2023

      They promised convenience. What I got was a frustrating experience because, apparently their support for Apple is lacking, not to mention support for those over 65. Words accomplish nothing without action, without results. I took care of my requirements elsewhere and will not bother these people again. Age discrimination is sad, but add incompetence and it makes for a bad bad mix.

      GoodRx

      Date: 11/22/2023

      We're sorry to hear you had a negative experience with the GoodRx services, *****. For assistance please give us a call at ************; we'd be happy to help. We're available Monday through Sunday from 6am to 9pm **.

    • Richard O

      Date: 11/20/2023

      Grateful for RX Savers, could not afford my expensive prescriptions without your assistance!

    • Thalia J

      Date: 11/20/2023

      Thalia J

      Date: 11/20/2023

      GoodRX is horrible!! They called in a prescription that I was allergic too. When I tried to reach out they said I would have to wait 4 hours!! I waited the 4 hours and still no response. DO NOT waste your time with GoodRX

      GoodRx

      Date: 11/21/2023

      We understand your frustrations and appreciate your patience, NAME! Please note that our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. Using the information you provided here, we have reached out to our GoodRx Care team and they should be following up with you soon.

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