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Business Profile

Coupon Services

GoodRx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoodRx has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GoodRx, Inc.

      2701 Olympic Blvd West Building #200 Santa Monica, CA 90404-4183

      BBB accredited business seal

    • GoodRx Holdings Inc.

      233 Wilshire Blvd Ste 990 Santa Monica, CA 90401-1248

      BBB accredited business seal

    • GoodRx

      40 W 25th St Fl 4 New York, NY 10010-2724

      BBB accredited business seal

    • GoodRX Care

      577 2nd St Ste 200 San Francisco, CA 94107-1459

    • RxSaver

      301 Congress Ave Ste 400 Austin, TX 78701

    Customer Review Ratings

    1.54

    Average of 220 Customer Reviews

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    Review Details

    • Eric S

      Date: 09/16/2024

      any company that suggests privaging helps memory is deceiving there is no evidence to show that it's any better than a placebo. Plus there is no transparency in their tests and testing that shows it does anything more than a placebo drug they keep all that behind black curtains so customers can't see. being the fact ********************** facts prevagen is deceiving practices.

    • Harrison S

      Date: 09/16/2024

      Harrison S

      Date: 09/16/2024

      I dont ever use it, I dont know how I got it, but I keep getting charged every month and I am struggling financially already. I just want to cancel it but they make it impossible

      GoodRx

      Date: 09/17/2024

      Hello ********, using the email you provided we were able to locate your GoodRx account in our system and can confirm it has been recently cancelled. We would like to apologize for the frustrations and will be refunding the past 6 months of charges. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. If you have any questions or suspect you may have additional accounts on file, please give us a call at ************. We would be happy to provide you with assistance.

    • Esther C

      Date: 09/15/2024

      Esther C

      Date: 09/15/2024

      DO NOT use GoodRx Care for appointments!!! They do not keep their word about response time. They say that youll get same-day care and a response within 8 hours. This is a LIE. I have a UTI and waited nearly ********************************* and that never happened. Now I have to wait on a refund for 1-10 business days. I called customer service, and they basically said sorry theres nothing we can do. ??? Why cant they call the doctors and tell them to do their JOBS???

      GoodRx

      Date: 09/16/2024

      We understand your frustrations and appreciate your patience, ******! Unfortunately, our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and at least 8 hours outside of normal business hours. Using the information you provided we were able to look up the charge for your appointment in our system. We can confirm the refund has begun processing and your card has been removed from our system. If you have any questions about your appointment, please reach out to us via the GoodRx ******************** We would be happy to help! *****************************************

    • Walt M

      Date: 09/12/2024

      RX Savers saves my wife hundreds of dollars a year with their pricing. They are responsive and have provided seamless prescription service.

    • Chris V

      Date: 09/12/2024

      Chris V

      Date: 09/12/2024

      Getting charged after canceling days ago is wild do I actually have to call just to tell you not to take my money?

      GoodRx

      Date: 09/13/2024

      Thank you for bringing this to our attention ***** and for providing your information. We were able to locate the account in our system and can confirm it has been cancelled. Unfortunately the monthly payment processed at the same time as the cancellation request, which is why you may see an attempted charge. We will be removing your card from our system so you should see no charges in the future. If you need any further assistance, please call us at ************; we'd be happy to help!

    • Leah C

      Date: 09/04/2024

      What is the score below 1?This company sounded too good to be true at first.Then I paid them through a Credit card for the medicine that they said I could get for $ ****** plus a Membership of $25.00/ month. Then the next day, I got a phone call from them that stated that I have to talk to a other Customer Representative to verify my membership and all other I information.THAT GAVE ME A RED FLAG!I Then spoke to this person that said he is calling from Rx Savers..so I repeated again my question a s to why am I talking to another person?This person I could hardly understand! So ,I told him that I am not talking to anybody ********..all of a sudden I received an email that I have to send more documents...( including my Tax papers from 2022, .my SSS,my pay stubs of certain months,my income, and bank account information So..I emailed them back to discontinue my account/ membership.I told them that THOSE ARE PRIVATE INFORMATION..AND THAT THIS COMPANY IS A SCAM.I asked for the refund of the $****** and the $25.00...and no one returned the message..nor anyone called me.

    • Joel S

      Date: 09/02/2024

      I recently got health insurance, and the insurance broker set me up for insurance through RXSavers. I decided I did not want the health insurance, so I cancelled it. I assumed, incorrectly, that this would also cancel RXSavers. I noticed a pending charge for another month's fee for RXSavers. I called to have it cancelled and asked for a refund since I never used the benefit. They cancelled my service and led me to believe they would give me a refund of the monthly charge. When they did not, I contested it with my bank. RXSavers sent them a thick explanation of why they will not refund it. They lie. They are not nice people. Do NOT use their services if you can avoid it. I'm willing to bet they spend hundreds of dollars putting together that thick packet of information to avoid giving a refund for $44.95. Beware. They don't care.

    • Jacob S

      Date: 08/15/2024

      Jacob S

      Date: 08/15/2024

      Got a prescription through GoodRX Care. They offered to send it to a local pharmacy and showed me a price of $10.58 with the GoodRX coupon. I go to the pharmacy, pull out the coupon, and they tell me they don't accept coupons from GoodRX. I complained to GoodRX and GoodRX said the pharmacy is not obligated to accept the coupon. Why show a coupon that the pharmacy will not accept? Just so that I can drive there and waste time? The whole idea behind a coupon is that the merchant is obligated to accept it. Complete nonsense.

      GoodRx

      Date: 08/16/2024

      Hello *****, unfortunately we are unable to require the pharmacy to accept discounts for controlled medications. Discounts for controlled substances are accepted at the discretion of the pharmacy or pharmacist. We would like to apologize for these frustrations and will issue a refund for your appointment as part of our 100% Satisfaction Guarantee. Using the information you provided here we were able to locate and refund your charge. Please note refunds can take 5 to 10 business days to complete depending upon your bank.

    • MARK M

      Date: 08/13/2024

      MARK M

      Date: 08/13/2024

      The GoodRX website offered a $5 discount for first time use if I registered for an account. Therefore I registered an account and downloaded the app. However, the pharmacy would not honor the discounted price on the coupon. It seems the discount offer for registering an account may be fraudulent.

      GoodRx

      Date: 08/14/2024

      We're sorry to hear you faced frustrations at the pharmacy, ****. Please give us a call so we can look into this for you. We would be happy to reach out and work with the pharmacy on your behalf! We can be reached at ************, Monday through Sunday from 6am to 9pm CT.

    • Debby B

      Date: 08/13/2024

      Debby B

      Date: 08/13/2024

      With all these negative reviews Im skeptical about using Gold Good RX- I will Only use them for mail order meds

      GoodRx

      Date: 08/14/2024

      We're happy to help you save on your mail order medication, *****. If you ever have any questions, or need assistance, please give us a call at ************. We'd be happy to provide you with assistance!

    GoodRx is BBB Accredited.

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