Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromGina H

  Date: 12/11/2024

  1 star

  Gina H

  Date: 12/11/2024

  These aligned caused my bottom tooth to become extremely loose. I had to get oral surgery and a splint installed in order to save my tooth. IN THE ***** OF MY MOUTH. Spent over $5K to correct. I would love more info on how I can go about siding this company for reimbursement

  Byte

  Date: 12/12/2024

  Were so sorry to hear about your experience and the challenges youve faced. This is not the outcome we want for any of our customers, and we take situations like this very seriously.Please reach out to us at ******************************************************** so we can review your case in detail and connect you with the appropriate team to address your concerns. We want to ensure your experience is properly reviewed and will do everything we can to assist.Your feedback is incredibly important to us, and were committed to making this right. Thank you for bringing this to our attention.

• Review fromKatie B

  Date: 12/10/2024

  1 star

  Katie B

  Date: 12/10/2024

  I would give them a zero if I could! Ive been in aligners for a year now (same ones for 2 months and Im supposed to change them weekly. **************** is awful!! You cant talk to anyone! EVER! I have one crooked tooth and they are incapable of fixing it! I have complained and NOTHING! They dont care and they have until the 18th of December to contact me or they will be hearing from my lawyer! They have moved teeth and now my teeth are not level. As I stated my teeth were straight but one tooth turned a little and theyve made it worse and Im done trying to contact the imaginary team that has no phone number NOR can I talk to them because that department has no phones?? Never heard of a business not having phones!! Im over the run around Im getting from them! DO NOT AND I REPEAT DO NOT GET INVOLVED WITH BYTE ALIGNERS!!!

  Byte

  Date: 12/12/2024

  Were truly sorry to hear about your experience, and we understand your frustration. Your results and satisfaction are incredibly important to us, and we regret that youve had difficulty reaching support and resolving these concerns.Please reach out to us at ******************************************************** so we can review your case, connect you with the appropriate team, and ensure your concerns are addressed. We appreciate your patience and the opportunity to make this right. Thank you for sharing your feedbackit helps us improve and ensure better experiences for all our customers.

• Review fromChristina S

  Date: 12/09/2024

  1 star

  Christina S

  Date: 12/09/2024

  I started treatment in September 2024. I received a notice to stop treatment on 11/6/2024 and to consult a local dentist due to their onboarding workflow not adequately reviewing applications against common issues which would otherwise rule out treatment. My orthodontist has stated that the Byte treatment would never work for me due to overjet and the shape/size of my teeth. I should have never been approved as a patient. I am fighting for refund for the payments I have made to date and to stop all future payments.

  Byte

  Date: 12/17/2024

  Were very sorry to hear about your experience and understand how frustrating this must be. Your safety and eligibility for treatment are our top priorities, and we regret that this was your experience. Our team will carefully review your case and ensure its sent to the appropriate team to address your concerns about the refund and future payments. Please reach out to us directly at ******************************************************** so we can assist you further and work toward a resolution. Thank you for bringing this to our attentionwere here to help.

• Review fromClaire B

  Date: 12/09/2024

  1 star

  Claire B

  Date: 12/09/2024

  My experience is the same as the other people listed. I recieved my aligners, wore them without issues and at the end of it all my smile was no different. They are a complete scam. I contacted them and they sent me in circles as well. I was asked to sign paperwork stating that they aren't liable for doing what they initial said and if I didn't sign it they wouldn't deal with me anymore. I signed it and the circles continue. I've uploaded so many pictures and all I get are links to pages that don't work. It is a complete scam. Stay away.

  Byte

  Date: 12/17/2024

  Were truly sorry to hear about your experience and the frustration this has caused. It sounds like there have been challenges with communication and accessing support, and we want to help make this right. Our team will review your case to ensure its handled appropriately, and well connect you with the right team to address your concerns. Please reach out to us at ******************************************************** with your details so we can work toward a resolution. Thank you for bringing this to our attention, and we appreciate the opportunity to assist you further.

• Review fromCaroline B

  Date: 12/09/2024

  1 star

  Caroline B

  Date: 12/09/2024

  Paid $2599 in Oct, received an email a few weeks later, stating they are pausing shipment & promising a refund. Since then, customer service informed me I will receive my refund within 10 days. I call two weeks later and they said within 30 more days. I call in 30 days and they say one more week. Fear they are using delay tactics, hoping to get my money back for a product I never received

  Byte

  Date: 12/17/2024

  We sincerely apologize for the delay and the frustration this has caused. We understand your concerns, and its unacceptable that youve been given conflicting information about your refund. This is not the experience we want to provide, and we want to resolve this as quickly as possible. Our team would be happy to review your case and provide any updates we have. Please reach out to us directly at ******************************************************** with your details so we can prioritize this and get it sorted for you. Thank you for your patience, and were committed to making this right for you.

• Review fromJaz H

  Date: 12/08/2024

  1 star

  Jaz H

  Date: 12/08/2024

  If I could give 0 stars I would. I started treatment earlier this year. I have complained of my jaw popping and being in discomfort and they assured me that this is normal. My molar is chipped where the aligner stops at from the edge of the aligner digging in that area. I have been trying to reach them but they respond with the same generic message, that I need to sign the field safety notice before they can do anything. Customer has been a joke since the beginning. I shouldve stay the orthodontist near me who does Invisalign. Cheaper isnt always best. Now Im pushing out more money to get my mouth fixed.

  Byte

  Date: 12/18/2024

  Thank you for sharing your experience, and we sincerely apologize for the discomfort and frustration youve encountered. We understand how concerning it must be to experience these issues, and we take these matters ************ order to properly address your concerns, we do require the completion of the Field Safety Notice, which helps ensure were taking the necessary steps to review and resolve any potential issues with your treatment. We understand this can be frustrating, but its a necessary part of the process.We are committed to assisting you and would like to review your case thoroughly. Please reach out to us directly at ********************************************************* and our team will ensure your case is reviewed by the appropriate department.Again, we apologize for the inconvenience, and we appreciate your understanding as we work toward a resolution.

• Review fromMark S

  Date: 12/07/2024

  1 star

  Mark S

  Date: 12/07/2024

  Terrible customer service. Tooth almost fell out. No dental care whatsoever after they call you ************************************************************************************************** touch with anyone. Over 30 days later still no refund

  Byte

  Date: 12/18/2024

  We sincerely apologize for the issues youve experienced, and we understand your frustration. Your safety and satisfaction are extremely important to us, and we take your concerns very seriously. We regret that the level of service you received has not met your expectations.We would be happy to review your case and do what we can to help. Please reach out to us directly at ********************************************************* We are committed to resolving this matter and will do everything we can to assist you.Thank you for your patience, and we apologize for any inconvenience this has caused.

• Review fromRobert H

  Date: 12/07/2024

  1 star

  Robert H

  Date: 12/07/2024

  Absolute waste of my money. I have a single problem with my teeth, one tooth pushed back/crooked, nothing else at all. This was put on my profile as the only problem area I had. After months and new aligners the tooth had not moved at all. They eventually told me I could not extend my treatment any further unless I paid more.The aligners are very weak and break and crack easily, so don't expect them to last long.Customer service is bad, they don't answer quickly, were not concerned with keeping in contact when I had a problem or keeping me updated with the treatment or shipments

  Byte

  Date: 12/18/2024

  We sincerely apologize for the experience youve had, and we understand your frustration. We take feedback like yours seriously, and we regret that we did not meet your expectations. Please reach out to us at ********************************************************* so we can review your case and connect you with the right team to assist with your concerns. We are committed to resolving this for you and will do our best to help.Thank you for your patience, and we apologize for any inconvenience this has caused.

• Review fromStephanie V

  Date: 12/04/2024

  1 star
  I paid for the replacement aligner service. I broke an aligner and requested a replacement, however the link is broken and takes me to a loop (incorrect link). I have emailed and called and done the live chat and keep getting robotic responses saying they know I have an issue and they will get back to me. It has been two weeks and calls to support just have me on hold for over an hour and it hangs up. Feels like an immense scam now! No way to get support or help and I paid thousands!

• Review fromKelsey M

  Date: 12/03/2024

  1 star
  Initially, I thought it was a good product. However, when I got to the last aligner, I still had teeth out of place. I contacted Byte and for 4 months, they sent me in circles. They asked me to complete questionnaires, send pictures (same ones, multiple times), they went *** for long periods of time, and finally they told me theyd send additional aligners, with a charge. I argued that, and they finally said theyd do it for free, but then more questionnaires, forms, going ***. Finally, after several emails with no response, they sent me a document they wanted me to sign, saying they couldnt correct all bites, essentially ridding them of responsibility, which I declined to do. So after all that time, Im left with a half-way corrected Byte. Really unscrupulous practicesIm guessing they wont last as a business.