Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Byte has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromAbbiel D

  Date: 12/23/2024

  1 star

  Abbiel D

  Date: 12/23/2024

  I started treatment in August 2024, and received my first set of trays. Back in November, I reached out about losing a set and needing a replacement. I was told that my treatment was being paused and now my teeth are shifting back. Meanwhile I am still continuing to pay $115 every month and not receiving any care. This company is horrible and I want a refund.

  Byte

  Date: 01/15/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromPam H

  Date: 12/23/2024

  1 star

  Pam H

  Date: 12/23/2024

  I have been trying to contact Byte for weeks- my son needs his next set of aligners mailed and I cannot access our Byte account. I have tried by phone and email but cannot get a response. This is very frustrating.

  Byte

  Date: 01/15/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromBeth S

  Date: 12/20/2024

  1 star

  Beth S

  Date: 12/20/2024

  This place is terrible! Fake company that is ripping off their customers. Beware!

  Byte

  Date: 01/15/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromTati E

  Date: 12/20/2024

  1 star

  Tati E

  Date: 12/20/2024

  Ah, BYTE. Two years of patience, $2,500 stolen, and nothing but frustration to show for it. I trusted you with my smile, my confidence, and you turned it into a cruel joke. Your promises were empty, your aligners are worthless, and your business is built on deceit. Manufacturing aligners is one thing, but pretending youre qualified to predict dental outcomes without involving a real orthodontist? Thats not just ignoranceits fraud.After two years of lies, I visited a real orthodontist, and surprise! My lateral and central incisors cant move because your laughable treatment plan ignored essential requirements like attachments. Did you conveniently forget to mention that? Or was it easier to just take my money and hope I wouldnt notice? Either way, youve turned what shouldve been a straightforward process into a nightmare.And now, lets talk about my refund. Thirty days became 6-8 weeks, as if you think Ill quietly sit back while you play games with MY money. It didnt take you 6-8 weeks to ****** $2,500 from me, so why the stalling? Let me be perfectly clear: I want my refund NOW. No more excuses. No more delays.A special shoutout to ******* your customer service ghost, who disconnected mid-chat faster than your reputation is crumbling. (Dont worry, ******* I have receipts. Theyll be great in court.) After reaching out to Westlake Portfolio, I confirmed what I already knew: YOU are the problem. YOU are withholding MY money. And yet your team had the audacity to gaslight me, claiming its an issue with ********? Lets be real: YOU got paid. YOU are the thief here.If your company has one hater, BYTE, its me. If theres one person hoping your business crashes and burns, its me. Your establishment is a dumpster fire of lies and greed, and Ill gladly fan the flames.This is your last warning: give me my refund, or I will take you to court and make sure everyone knows what a scam youre running. The clock is ticking, BYTEtime to pay up.

  Byte

  Date: 01/15/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromAMY C

  Date: 12/20/2024

  1 star

  AMY C

  Date: 12/20/2024

  It's been over a year since I started treatment with Byte, and the results are not as promised. I paid $2399 for the entire treatment. Not only did I not get the results, but I also got a chipped tooth and a mucocele from wearing the aligners. The aligners are ill-fitting and painful and after sending in photos, they said that I would need to start treatment all over! On top of all this, TWO of the retainers they sent me BROKE, so I had to wait 2 weeks to get new ones shipped out. During that time, they told me to wear the last set of aligners. I want a full refund for this, as they are also not producing any more retainers or aligners! So, I can't even continue treatment! I have tried calling, but no one has picked up the phone. The only way to get through to them is through their chat; they use canned responses. After getting an email stating they would refund me in 6-8 WEEKS! That is completely unreasonable. Why would it take almost 2 months to get a refund? I would like to know the next steps to get my refund.

  Byte

  Date: 01/15/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromtaleen m

  Date: 12/19/2024

  1 star

  taleen m

  Date: 12/19/2024

  ive been with byte for TWO years now and no progress my teeth look worse now. they have the worst customer service a few times i have got hung up on when ive asked for a refund too its ridiculous. *** paid more than 2K and i have around 800 to go. i want ALL of my money back. i kept staying with them because i already paid so much they keep saying they can fix my teeth and send me aligners but they never send me anything!!! i want a full refund!!!!

  Byte

  Date: 01/15/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit **************************************************** and choose the option that works best for you. We look forward to assisting you further.

• Review fromNatalie M

  Date: 12/19/2024

  1 star
  I am submitting this complaint due to the unacceptable experience I have had with Byte aligners. I began treatment over two years ago with the understanding that my plan would take only four months. Of course I knew it might take a little longer but 2 years is outrageous. After diligently following their instructions and communicating as needed, I am still not finished with my treatment. Now, I am at the point where I need one final set of refining aligners to complete the process, only to discoverafter weeks of silence on my shipment statusthat Byte has stopped producing aligners altogether.This critical information was not communicated to me proactively. I had to reach out to customer service myself after waiting over a month without any updates. This lack of transparency is only one example of the poor service Ive experienced throughout this ordeal.The entire process has been disorganized and unprofessional. The customer service team is unresponsive and unreliable. After months of frustration, I requested a refund last month, which Byte agreed tominus $399 for the cost of printing alignersbut I have yet to receive any information about when or how I will receive my refund. Since the agreement, I have sent four follow-up emails, none of which have been *********** addition, I paid in advance for 10 years of retainers, which I am also demanding a full refund for, given that Byte has not fulfilled its obligations and has failed to earn my trust.This situation is beyond frustratingit is unprofessional and, frankly, unacceptable. Byte has repeatedly failed to honor their commitments or communicate effectively, leaving me no choice but to consider pursuing legal action to resolve this matter.If Byte does not take swift action to refund me, I will escalate further with legal representation and continue sharing my experience through other consumer protection channels.Sincerely,******* Monday

• Review fromVictoria N

  Date: 12/18/2024

  1 star
  Dealing with Byte Dental Retainers customer service has been an absolute nightmare. It took days to get a real response, and when I finally did, the support team was dismissive and offered little to no real help. My issues were ignored, and the entire process felt like a complete waste of time. The lack of urgency and professionalism was infuriating, leaving me extremely frustrated with the overall experience. I wouldnt recommend this product to anyone due to the appalling customer service.

• Review fromRyan B

  Date: 12/17/2024

  1 star

  Ryan B

  Date: 12/17/2024

  Byte was a great company until recently. I started aligner treatments with them last year and everything went well until September of 2024. At that point, it became almost impossible to contact customer service representatives. When I would call them, the automated system would suggest I "press 1" to receive a callback. Because I would spend literally an hour on hold, I would use the "call back" option. However, no one would EVER call me back. Then I would receive an email indicating that they called me back and I didn't answer. That wasn't the case. I checked my calls and BYTE never tried to contact me but would indicate that they had. Then they would direct me to their site which was ZERO help. I just needed a few "non general" questions answered that were specific to my treatment plan. Then, I was told my treatment plan was "paused" until I saw my dentist. After I went to the dentist, I thought my treatment plan would pick up again. But no. Now they are saying that all further treatments for everyone are "paused" until further notice. They can't give me a timeline or really a cohesive reason why I have been waiting for over two and a half months just to get my updated aligners. Meanwhile, my current aligners are completely wearing out and I feel my teeth are shifting backward. Anyway, good luck getting anyone to give you a straight answer that isn't filled with ambiguity and vague statements of "things will get back on track *soon*" It has been extremely frustrating. I'm not sure what's going on over at BYTE but they should focus on communication and improving their customer service. Otherwise, they'll have a hard time getting future customers. I'll let you know if I EVER get a straight answer to why there is an indefinite "pause" to all treatments. But as for now, I can't recommend you start a treatment plan with them.

  Byte

  Date: 12/18/2024

  Thank you for sharing your detailed feedback. We sincerely apologize for the frustration and confusion youve experienced. We understand how important it is to have clear communication and timely updates.We would be happy to review your case and connect you with the right team to help. Please reach out to us directly at ********************************************************* We understand your frustration and are committed to getting this sorted as quickly as possible. We appreciate your feedback, as it helps us improve our service.

• Review fromAshley R

  Date: 12/14/2024

  1 star

  Ashley R

  Date: 12/14/2024

  I paid in full $2349 to receive treatment. I was shipped 15 tray aligners out of 21. When it was time to ship the other half of the aligners they stated production was on hold and they could not ship the remaining half of my aligners. My dentist would not sign off on whatever document they asked for because he was not comfortable with me continuing treatment with a pause in their production. I emailed support and they promised a refund within 30 days. It has been 30 days and I have not received my refund. You can not call the company as there are never any agents available. It takes days to receive any email back and when I do its the same response, to wait 30 days in which I have and it has still not been sent.

  Byte

  Date: 12/17/2024

  We sincerely apologize for the experience youve had and the frustration this has caused. This is not the level of service we strive to provide, and we completely understand your concerns. Our team will review your case immediately to confirm the status of your refund and ensure its addressed as a priority. Please reach out to us at ******************************************************** with your details so we can work to resolve this as quickly as possible. Thank you for bringing this to our attentionwere here to make this right.