Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Byte has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromKalin M

  Date: 11/13/2024

  1 star

  Kalin M

  Date: 11/13/2024

  Went through a horrible process absolutely no commitment or support did not receive retainers or anyway to maintain results and results were done Poorly

  Byte

  Date: 11/14/2024

  We're really sorry to hear about the challenges youve faced and the lack of support you received. This is not the experience we want for our customers, and we sincerely apologize for the frustration youve experienced. If you'd like us to review your case and connect you with the appropriate team to address your concerns, please reach out to us at ********************************************************* Were here to help and want to ensure we can find a solution for you. Thank you for sharing your feedback with us.

• Review fromAshley O

  Date: 11/13/2024

  1 star

  Ashley O

  Date: 11/13/2024

  I paid $2544 for aligners in 2020. I had to order 2 impression sets to get a good impression, then my aligners came in and it's like they were made for someone else's teeth. They did not fit at all. I then had to order another impression kit, the next set of aligners fit but moved my teeth a massive amount with the first aligner and cut/rubbed my gums. I continued to work with byte to try to wear the remaining aligners and went back in aligners a few times. Throughout this i had several teeth crack and a crown fall off that I attributed to byte moving my teeth too fast. What was supposed to be a quick treatment lead to several thousand in dental bills. I went with byte because of their advertisement of their own dentists and the appearance that their customer service was good, but it was really all them just trying to make a sale. I have been unable to complete treatment due to the damage to my teeth.

  Byte

  Date: 11/14/2024

  We're very sorry to hear about the issues you experienced. This is certainly not the experience we aim to provide, and its disappointing to know that our support fell short of your expectations. If youd like, please reach out to us at ********************************************************* and well connect you with the appropriate team to review your case and discuss potential next steps. We genuinely appreciate your feedback and want to assist you however we can. Thank you for taking the time to share your experience.

• Review fromHeather A

  Date: 11/13/2024

  1 star

  Heather A

  Date: 11/13/2024

  I'm sick I cannot leave zero stars! I have completed my payments on time to this company and have been treated awful! The aligners never fit and have caused me to even have a tooth removed. They are avoiding any type of refund and are just a nightmare of a company!

  Byte

  Date: 11/14/2024

  We're very sorry to hear about the experience youve had and the frustration with the aligners and support. We understand how upsetting it is to feel let down after making timely payments and trusting us with your care. If you would like us to review your case and connect you with the appropriate team, please reach out to us at ********************************************************* Were committed to assisting you in any way we can and appreciate you sharing your experience so we can work toward a solution.

• Review fromAshley J

  Date: 11/13/2024

  1 star

  Ashley J

  Date: 11/13/2024

  I started with Byte in May of 2024. I received my lower retainers already as my lower teeth were not bad at all. I am not finished with my uppers and will need refinements to get my smile to the way I want. Now Byte is telling me I have to go to the dentist and have a note saying I can continue treatment. That was never part of the agreement I signed. The app stopped working and they refuse to fix it so I haven't been able to update my progress in months. There is basically zero customer service available now and it takes a week to hear from anyone. The aligners have been straightening my teeth thus far, but now my bite is all messed up and I have a hard time biting down. This company does not hold up to its promise. They stopped manufacturing and I don't think I'll ever receive the treatment that was promised.

  Byte

  Date: 11/14/2024

  We're very sorry to hear about the challenges youve faced, especially the recent requirements and delays. We understand how frustrating it is to feel unsupported and to have new requirements introduced partway through your journey. If youd like, please reach out to us at ********************************************************* and well connect you with the appropriate team to review your case and ensure that your concerns are addressed. Were committed to helping you reach the best possible outcome, and we appreciate you taking the time to share your experience.

• Review fromHeather N

  Date: 11/12/2024

  1 star

  Heather N

  Date: 11/12/2024

  I purchased these in 2019 and I reached out to them in 2020, because it took a while to get them, for refinements because I have a tooth that's obviously not straight. Even the refinements ignored my concerns, and I tried to continue to request that someone take a closer look because even my 3D rendering showed this tooth moving through another and that obviously won't work. The support suggested that I wear one for longer but they continuously overlooked my concern about my one tooth in the rendering and it not moving right. Now they are finding out all these things about not being reviewed by orthodontist, this seems directly correlated and I would like a refund for my experience please.

  Byte

  Date: 11/14/2024

  We're very sorry to hear about the experience you've had and the frustration over unresolved concerns. Its disappointing to feel that your feedback wasnt addressed fully, and we understand your concerns. If youd like us to review your case and connect you with the appropriate team to discuss next steps, please reach out to us at ********************************************************* We appreciate your patience and feedback, and were here to assist you in any way we can.

• Review fromDeb C

  Date: 11/12/2024

  1 star

  Deb C

  Date: 11/12/2024

  I Received an email to stop wearing them because I have periodontal disease, which they already knew about. They charged my Care Credit $2,000. This is just for my lower teeth. I cannot get any answers as to what to do next, and I would really just love to have my money back because I believe that they were reckless in taking my money. I just wanted to do something nice for myself for once. Shame on them.

  Byte

  Date: 11/14/2024

  We're very sorry to hear about your experience and the disappointment its caused. We understand how disheartening it must be to feel that your health concerns werent fully addressed from the start, especially after such a big investment. If youd like, we can review your case to connect you with the appropriate team to discuss next steps and work on a resolution. Please reach out to us at ********************************************************* and well do our best to support you. Thank you for sharing your feedback, and were here to help in any way we can.

• Review fromJoy H

  Date: 11/12/2024

  1 star

  Joy H

  Date: 11/12/2024

  I have paid byte in full just for them to completely pause/stop my treatment! I was given a 12 week plan for a liners. I have had four sets of refinements. I have been in these aligners for over two years nonstop for 22 hours a day for my teeth to not be straight and now to deal with this stress and them not holding up to their guarantee!

  Byte

  Date: 11/14/2024

  We truly regret the frustration and stress you've experienced. We understand that this has been a challenging situation, especially after the extended time spent. We want to ensure that your case is reviewed and that we find a suitable resolution. Please reach out to ******************************************************** so we can connect you with the right team and work together toward a solution. Thank you for your patience, and we sincerely apologize for the inconvenience this has caused.

• Review fromKilah G

  Date: 11/12/2024

  1 star

  Kilah G

  Date: 11/12/2024

  I am experiencing significant issues with Byte aligners and their customer service. The aligners do not fit properly, causing discomfort and even contributing to gum recession. Despite following all treatment instructions, my gums have receded due to pressure from poorly fitting aligners, putting my dental health at risk.After receiving refinements intended to address the fit problem, I found that the aligners continued to fit incorrectly, causing ongoing discomfort and further gum issues. Due to the persistent misfit and lack of progress, I ultimately had to stop treatment, as continuing would have further jeopardized my dental health.Due to Bytes failure to deliver effective treatment and support, I am requesting a partial or full refund. I trusted Bytes promises of quality, but my experience has not aligned with those expectations, and my dental health has been affected as a result.

  Byte

  Date: 11/14/2024

  We're deeply sorry to hear about the issues you've encountered. We take your concerns seriously, and its never our intention to cause discomfort or harm. We would like to connect you with the appropriate team to review your case and explore the best next steps. Please reach out to ******************************************************** so we can investigate further and work with you toward a resolution. Thank you for bringing this to our attention, and were committed to assisting you.

• Review fromMakayla W

  Date: 11/12/2024

  1 star

  Makayla W

  Date: 11/12/2024

  Byte is an absolute joke at this point. My treatment that shouldve been completed in a few months .. is going on three+ years. Im so beyond tired of the back and forth with customer support. They just copy and paste the same exact email as a response, and dont even bother calling. They will not send the remaining treatment that I paid for IN FULL ALREADY! I asked if I could just stop treatment at this point and receive retainers for the bit of progress made. Of course they couldnt send those either! Never mind I paid for those as well. I just had to pay $200 plus with another company to get a retainer. At this point, I would be satisfied with even a partial refund.

  Byte

  Date: 11/14/2024

  Were truly sorry to hear about the challenges you've experienced, and we completely understand your frustration. Your concerns are important to us, and we would like to connect you with the right team to review your case. Please reach out to ******************************************************** so we can look into this matter further and work toward a solution. Thank you for your patience, and well do our best to assist you.

• Review fromMichele R

  Date: 11/12/2024

  1 star

  Michele R

  Date: 11/12/2024

  Complaint! I bought these retainers with a treatment plan in 2022. Since then, I have had 3 teeth pulled and I have more dental issues. I demand a refund so I can pay for my dentist to fix!!

  Byte

  Date: 11/14/2024

  We are truly sorry to hear about the challenges you've faced, and we understand how frustrating this situation must be. Please reach out to us at ******************************************************** so we can connect you with the appropriate team to review your case and work toward a resolution. We appreciate your patience and are committed to assisting you as best as we can.