Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromMichele R

  Date: 11/12/2024

  1 star
  Complaint! I bought these retainers with a treatment plan in 2022. Since then, I have had 3 teeth pulled and I have more dental issues. I demand a refund so I can pay for my dentist to fix!!

  Byte

  Date: 11/14/2024

  We are truly sorry to hear about the challenges you've faced, and we understand how frustrating this situation must be. Please reach out to us at ******************************************************** so we can connect you with the appropriate team to review your case and work toward a resolution. We appreciate your patience and are committed to assisting you as best as we can.

• Review fromJazz W

  Date: 11/12/2024

  1 star
  This is the absolute worst company ever! I would highly recommend anyone thinking of using Byte to NOT!!! I was told I was getting a refund because they can fix my teeth due to dental stuff first and I literally havent seen the refund that they claim to have sent Oct 17, 2024. Its not November 12th, 2024!!! Then to top it off they hang up on you and have no customer support to answer the phone!!!

  Byte

  Date: 11/14/2024

  Were truly sorry for the frustration youve encountered, and we understand how upsetting this situation has been. Wed like to investigate your case further and ensure that your refund is processed promptly. Please reach out to us at ******************************************************** so we can look into this and work on resolving the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

• Review fromBrian B

  Date: 11/12/2024

  1 star
  My daughter began her aligner treatment with Byte last year I would say mid year. I paid the $2000 in full and we were on our way. As she began her weekly aligner treatment she began to notice that the aligners were not fitting. She submitted multiple requests for assistance, having been given a prompt to send endless photos. By the end, her final aligner did not fit at all, and we assumed that treatment would continue because the app said more aligners were on the way, and she was "in a good place" and to continue wearing the last week's aligners. Well we waited a month, and nothing. Finally I got support on the phone, and after telling them the situation, they said for her to go back to her previous aligners and restart from where they fit again. I told them she didn't know to keep her aligners. They attempted to collect an additional $800 from me to restart her treatment, which I angrily refused. They then agreed to restart the treatment free of charge, and sent out a new impression kit. We received the kit, and found out that the mouthpieces were too large, so they sent another with the correct size. My daughter completed the impressions, sent them back, and we received a response that she needed to redo them. So they sent out another impression kit. Again, after receiving them we realized they sent to larger mouthpieces again. So they sent another kit, and AGAIN they sent the larger mouthpieces. After informing them again of their mistake, I did not receive a response for a few days. So I got on the chat and found out they had some sort of medical stoppage on their procedures, and I had to acknowledge an email to proceed, which I did. So then nothing for another couple of days. So I reached out again, and got a response that my daughter would need to see her dentist and submit additional paperwork from her dentist on the need to continue her treatment. It has now been well over a year, and I have informed Byte that I demand a full refund. They have refused.

  Byte

  Date: 11/14/2024

  We sincerely apologize for the challenges you've faced throughout this process. We understand your frustration and truly regret that it has not gone as expected. We want to make sure that we properly address your concerns and work with you to find the best solution. We will connect you with the appropriate team to help resolve this matter and discuss your options. Please reach out to us at ********************************************************* Thank you for your patience.

• Review fromMichaelah R

  Date: 11/11/2024

  1 star
  Byte is a scam. You will pay $2,000 for no change and then halfway through they will pocket your money and refuse to send you the remainder of your aligners. Scammers at their finest.

  Byte

  Date: 11/14/2024

  We're very sorry to hear about your experience and the frustration its caused. We understand how disappointing it is to feel that we didnt meet your expectations. If youd like, we can review your case and connect you with the appropriate team to address your concerns and find a resolution. Please reach out to us at ********************************************************* Your feedback is valuable to us, and were here to help in any way we can.

• Review fromShawn L

  Date: 11/11/2024

  1 star
  Byte ripped me off for almost $2000. I purchased aligners, but then got an e-mail saying that they are cancelling my order while they review "certain regulatory requirements". They said that I would get a refund, but have not processed a refund, and have not responded to my inquiries about the refund. I don't know anything about the aligners, but I am frustrated that I will have to hire a lawyer to get my money back

  Byte

  Date: 11/14/2024

  We're very sorry to hear about the frustration youre experiencing, especially after the unexpected cancellation of your order. We understand how upsetting it is to feel left without clear answers, and were committed to ensuring that your refund is processed as promised. If you havent already, please reach out to us at ******************************************************** so we can connect you with the appropriate team to review your case and provide an update. Thank you for bringing this to our attentionwere here to help and want to make this right.

• Review fromVenessa R

  Date: 11/11/2024

  1 star
  0 zero star review THEY OWE ME A REFUND , AFTER 4 WEEKS OF REACHING OUT, NO ONE. AN SEEM TO HELP OR EVEN REACH OUT? NEXT WILL BE A POLICE REPORT.

  Byte

  Date: 11/14/2024

  We're very sorry to hear about the frustration youre experiencing and the difficulty reaching our support team. We understand how upsetting it is to feel unsupported, and we want to make this right. If you havent already, please reach out to us at ********************************************************* and well connect you with the appropriate team to ensure your case is reviewed. Thank you for bringing this to our attention. Were here to help in any way we can.

• Review fromAmber S

  Date: 11/10/2024

  1 star
  Their products do not work! Anf they won't make it right even after I bought their protection plan for almost ******! I now owe ******* on a care credit card and they have sent me a field safety notice telling me to go seek other dental care!

  Byte

  Date: 11/13/2024

  We're very sorry to hear about the difficulties you've faced, especially after investing in the protection plan. We understand how frustrating it must be to feel that your concerns havent been addressed and to receive the field safety notice. We want to make sure that your experience is fully reviewed and that you receive the support you need. Please reach out to us at ******************************************************** so we can connect you with the appropriate team to work through this with you. Thank you for sharing your feedback, and were here to help in any way we can.

• Review fromKaija P

  Date: 11/09/2024

  1 star
  Paid in full, 2020. I've been through three different sets of aligners and need refinements, again. Byte continues to ask for pictures which I have provided many times. Usually ends up in an aligner kit and new aligners.They want paperwork from my dentist now, which is not my issue or previously required as they have their own dentists/orthodontists Now, with the recent news of discontinued kits and retainers, I am stuck with a few grand mistake that I bought a GUARANTEE on. I cannot cancel a payment from four years ago, my bank will not refund from that far back.

  Byte

  Date: 11/13/2024

  We're very sorry to hear about the difficulties youve experienced. We understand how frustrating it must be with the recent changes. If you'd like, we can connect you with the appropriate team to work with you and find the best solution moving forward. Please reach out to us at ********************************************************* and well ensure your concerns are addressed. Thank you for sharing your experience, and were here to assist however we can.

• Review fromWilliam H

  Date: 11/08/2024

  1 star
  Went through the entire process, was waiting 3 weeks for them to tell me if I could get my treatment and then I received an email stating it was cancelled due to *** review. Come to find out they knew this ahead of time and sent my email 5 days after public announcement. Not happy.

  Byte

  Date: 11/13/2024

  We're very sorry for the frustration you've experienced. We understand how disappointing it must be to have the treatment canceled unexpectedly. To clarify, we made the decision to voluntarily pause the shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a review of certain regulatory requirements. Please know that there is no risk to health or human safety posed by the use of the impression kit. This was not something we anticipated, and we deeply regret the inconvenience it has caused. If youd like us to review your case or provide further assistance, please reach out to us at ********************************************************* Thank you for sharing your feedback, and were here to help in any way we can.

• Review fromAbigail M

  Date: 11/07/2024

  1 star
  Should be 0 stars. I am having so much pain from my teeth gums and Jaws. I do not recommend byte. I have reached out to customer service and they just send a email stating you need to sigh something before they will continue talking to you. Extremely unprofessional. I paid over 2000 to get my teeth completely messed up and I am going to have to pay more just to get them fixed.

  Byte

  Date: 11/13/2024

  We're very sorry to hear about the difficulties you've experienced. Its upsetting to feel unsupported, especially when facing discomfort, and we want to make sure your concerns are addressed. If youd like us to review your case and connect you with the appropriate team, please reach out to us at ********************************************************* Were committed to providing the assistance you need, and your feedback is important to us. Thank you for bringing this to our attention.