Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromMatt W

  Date: 11/21/2023

  1 star

  Matt W

  Date: 11/21/2023

  It is almost like the customer service positions are vacant. I went through the impression process and had a few questions nobody is home. No response for over a week. I tried to give them my money and they cannot even respond to e-mails. Gladly taking my business elsewhere. Byte *****

  Byte

  Date: 11/22/2023

  Hi ****, Thank you for providing us with this feedback. This experience is out of the ordinary for our team, as we are available by phone and email. Our Byte Support team replies to every inquiry that comes in, with our wait time being 3-5 days. We would love to look further into these concerns and make sure you get the help you need. Please send us an email at: ***********************************************************

• Review fromRoberta W

  Date: 11/18/2023

  1 star

  Roberta W

  Date: 11/18/2023

  They never billed my insurance company, and I've been paying out of pocket for a year, now. They've apparently hired a third party to take payments, and this third party will not allow me to access my account so that I can see my balance or get any account information, although I've provided all the necessary and requested information. I cannot access my financial information through the Byte site, and yet, when I attempt to log in or create an account on or attached to the third-party site (which you are automatically directed to do) it says "Your input account is not from company BYTE" once the account information is entered. This seems fraudulent; suspicious at the least. With all of these complaints, it is amazing they have such a high BBB rating, although that might have something to do with you being directed to leave a review instead of a complaint on the BBB website.

  Byte

  Date: 11/21/2023

  Hi *******! Thank you for your review. We are always looking for ways to improve the experience of our customers. We would be happy to look further into your concerns and make sure you get the assistance you deserve. Please send us an email directly to: ***********************************************************

• Review fromNatalyah S

  Date: 11/17/2023

  1 star

  Natalyah S

  Date: 11/17/2023

  Would not recommend! At the end of my treatment, my bite was uncomfortable. I reached out and had additional aligners made. This solved the problem. However, when it was time for my retainer, they sent me an incorrectly fitting retainer. I reached out again with my issues and they told me I would need to spend $129 for an impression kit. Not good customer service at all! A retainer is advertised to be included in the cost of treatment. But since they sent me a retainer that does not fit, they want me to pay more money to get one that does fit. Very unhappy customer. ********************** and their support team have been unresponsive to my emails.

  Byte

  Date: 11/18/2023

  Thank you for this feedback, as it is very helpful for us to know.  We'd love to look further into these concerns.  Please complete the form at patient.byte.com/support to allow us to do so.  If you've done so and have not heard back, send us an email at ********************************************************** to allow us to investigate.

• Review fromstephanie V

  Date: 11/15/2023

  1 star

  stephanie V

  Date: 11/15/2023

  If I could put 0, I would. It starts with a lovely text message from a real person, to pretend that the company is about helping you. In reality, all they want is money and real quick. I was so enthusiastic about starting with them that I did not pay attention to the signs showing a lack of professionalism. Without an image of your teeth, without talking to their "doctors", you just go straight to getting aligners delivered to you. I basically changed my mind as soon as I entered my credit card details. Not 3 minutes later, I sent an email to the representative telling him I wished to cancel because I saw the series of lawsuits online, and noticed that their aligners only work on front teeth when I knew I needed molars moved also. The answer was "Sorry production has already started. You need to pay a $699 cancellation fee." It is better than spending the whole amount, but customer service is just bad at this point. I spent hours waiting on the phone to talk directly to someone, rather than texting them. A 2/3 minute mistake cost me $600. Still waiting.Read the fine print, ask your dentist first, and honestly, go with Invisalign which actually takes images of your teeth. Byte is bad business

  Byte

  Date: 11/16/2023

  Hi *********, Thank you for your review. We are always looking for ways to improve the experience of our customers. For your safety, we do not accept returns. Most products ship the same day they are ordered, or in the case of custom aligners we begin production of your custom aligners as soon as you complete your aligner purchase. We would be happy to look further into your concerns and make sure you get the assistance you deserve. Please send us an email directly to: ***********************************************************

• Review fromRenysha F

  Date: 11/14/2023

  1 star

  Renysha F

  Date: 11/14/2023

  My aligners didnt straighten my teeth at all. One of my steps were not set in my package. They said that they were going to help me, but then they asked me for more money after they already got my money and didnt do what they needed to do with my teeth, they just continue to lie and say that theyre going to help me get the smell that they said they were gonna give me but now I just feel like I needed to go to the dentist and just pay the extra amount of money for the real results that I wanted instead of these fake promises that Byte gives and wants to take our money and not give us the correct result, and if we have a problem with that result, they want us to pay another $700 for them to fix something that they had messed up on They have too many people saying that theyre going to help you and then they have somebody else asking you the same thing. This you just got finished telling the last person in spoke to

  Byte

  Date: 11/15/2023

  Hi ******* , Thank you for providing us with this feedback. Our priority at Byte is the health and wellbeing of our customers. Teeth can be more stubborn than expected and need additional adjustments. If this happens we offer our Aligner Guarantee to every customer, as long as they are 100% compliant with guidelines. To learn more about this please head over to: ******************************************************* This experience is out of the ordinary for our team, as we are available by phone and email. During treatment, a 3-5 day response time is typical to allow the team to properly review and respond to concerns. We would love to look further into these concerns and make sure you get the help you need. Please send us an email at: **********************************************************

• Review fromEi G

  Date: 11/14/2023

  1 star

  Ei G

  Date: 11/14/2023

  "treatment" is seldom examined by an actual dentist or orthodontist. The high pressure sales people will hound you, but ************************ will ignore you.

  Byte

  Date: 11/15/2023

  Hi **, Thank you for taking the time to leave us this feedback. We would love to take a closer look at your concerns and make sure that you get the assistance you need. During treatment, you can reach our Byte Support team by completing a support request at patient.byte.com or by calling ************. Thank you so much and we look forward to finding a solution for you.

• Review fromCamila d

  Date: 11/06/2023

  1 star

  Camila d

  Date: 11/06/2023

  If you're in the mood for a dental disaster, look no further than Byte!!!!!!I am having the misfortune of dealing with Byte, and I must say, it is an absolute nightmare. They are just as invisible as their aligners (after taking your money).If you value your time, money, and sanity, steer clear of this company at all costs. Their customer service is practically non-existent. It is clear that they care less about their clients once they have your money in hand.Now, onto the customer service - or lack thereof. Trying to reach someone at Byte ****** Services is like trying to contact an elusive unicorn on a unicycle. Their phone lines seem to be manned by invisible gremlins, and their email responses are slower than a sloth in a marathon. It's as if they've taken a vow of silence, leaving you to navigate the dental labyrinth alone. It's a wonder they haven't set up carrier pigeons for communication - it might be more effective!ALSO PLEASE BE AWARE: When you call them, the automated system offers the choice for a call back when an agent becomes available. However, if you opt for this, be aware that when the agent does call you back, they let the phone ring once and immediately disconnect, leaving you with no chance to pick up.In conclusion, I urge you to avoid Byte like the plague. Save yourself the frustration, and disappointment. Take your dental needs elsewhere (Candid, Invisalign, Smile Direct, NewSmile, or just go for regular braces), as dealing with Byte is a surefire way to invite unnecessary stress into your life.

  Byte

  Date: 11/14/2023

  Hi ******, Thank you for providing us with this feedback. This experience is out of the ordinary for our team, as we are available by phone and email. During treatment, a 3-5 day response time is typical to allow the team to properly review and respond to concerns. We would love to look further into these concerns and make sure you get the help you need. Please send us an email at: **********************************************************

• Review fromGisele M

  Date: 11/01/2023

  1 star

  Gisele M

  Date: 11/01/2023

  The main problem with BYTE is that you can never reach anyone if you have a question about your treatment. It was very unclear how the aligners were used and when I should stop/restart using them. There was no customer service whatsoever. I went through the entire set of aligners and saw no difference at all! You are left in the dark with no support at all. I regret every day I spent over 2K on a useless product. Even though you pay more, I would pay for Invisalign because you will get the support you need.

  Byte

  Date: 11/02/2023

  Hi there, We would love to take a closer look at this and make sure you get the assistance you need. Please reach out at patient.byte.com/support to connect with the Byte Support Team! The Byte Support Team is also available to speak via phone call at ************** Monday-Friday, 8 AM-6 PM MST. Thank you!

• Review fromed d

  Date: 10/31/2023

  1 star

  ed d

  Date: 10/31/2023

  During onboarding they are able to call and contact you multiple times. Once treatment starts, the phone calls stop. They have only reached out to me via email and answer emails once a week. Not worth it. Avoid.

  Byte

  Date: 11/02/2023

  Hi there, Thank you for leaving us this review. Because we are a remote treatment, we have a dedicated clinical team who works primarily via email viewing pictures and addressing customer concerns. Photos are essential to tracking progress. With that being said, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Please reach out at patient.byte.com/support to connect with the Byte Support Team! The Byte Support Team is also available to speak via phone call at ************** Monday-Friday, 8 AM-6 PM MST.

• Review fromMonifa T

  Date: 10/30/2023

  1 star

  Monifa T

  Date: 10/30/2023

  I was told by a rep, who I thought worked in customer service but realized he was only trying to close the deal, that I could get bottom aligners only. He quoted a lower price for them so I moved forward with placing the order. To my disappointment, upper and bottom aligners arrived, when I called them I was told that Byte doesnt allow customers to purchase just bottom aligners. I assured them they had agreed to allow me to buy just one. Byte eventually found the thread and acknowledged their mistake. To make things right Byte said they would offer a credit and allow me to continue using just one aligner but a couple of days later I received an email requesting that I send the entire kit back and they would refund my money. Id started using them at this point and wanted to continue but they would not allow it. So after all that back and forth, I was not able to address my dental issue, a lot of time and effort wasted

  Byte

  Date: 11/01/2023

  Hello ******, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address your questions and concerns and do what we can to help as soon as possible. Please reach out at patient.byte.com/support to connect with the Byte Support Team! The Byte Support Team is also  available to speak via phone call at  ************** Monday-Friday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!