Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromI. V

  Date: 08/08/2023

  1 star

  I. V

  Date: 08/08/2023

  Im EXTREMELY concerned. Now Im reading other customers having the same complaints. Ive gone through my 15 trays and have yet to receive the remaining trays I already paid for. I keep being told to backtrack but ALL MY trays show gaps. PLEASE PROVIDE my remaining trays or provide me a refund . Byte, PLEASE stop with the apologies and actually do something to help your customer. I was sold on the guarantee or your money back. Please provide me with a refund or my additional trays.

  Byte

  Date: 08/09/2023

  Thank you, I, for reaching out--and for your feedback, as it is very helpful for us. We wanted to offer some clarity here.  There are many reasons treatment timelines may be extended or backtracking recommended, as everyone's anatomy is different and responds to treatment differently, and we defer to the Clinical Support Team on all treatment-related matters. Additionally, we do not offer a moneyback guarantee.  To read more about our guarantees, head to byte.com/pages/guarantees.  That being said, we would love to investigate any concerns you're having further to assist in any way we can, and the best step would be to reach out to the Byte Support Team directly. You can contact them at patient.byte.com/support or via phone at phone at **************. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. You may also reach out at ********************************************************** to be connected. Thank you.

• Review fromStephanie G

  Date: 08/07/2023

  1 star

  Stephanie G

  Date: 08/07/2023

  On February 23 *************************** my smile with much effort. Saying less at Byte promised me getting done at 21 weeks of treatment, I followed every step day by day patiently but over time I got very disappointed, has been 3 years and almost 6 months of trying many times, and my results are not done yet. I am done with them and I want all my Alignment Treatment money back $1895.00! I am not gonna argue anymore, just BYTE can't accomplish it. Then give back my money as you guarantee if there are no results!! If I could 0 starts, worse decision ever.

  Byte

  Date: 08/08/2023

  Thank you, *********, for making your voice heard and reaching out.  There are many reasons treatment timelines may be extended from the initial estimate--as some folks' smiles are more "stubborn" than others, and everyone's anatomy is different.  That being said, we'd love to look into your concerns and help in any way we can.  Please reach out to Byte Support Team directly at patient.byte.com/support or via phone at **************. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST.   You can also reach out at ********************************************************** to be connected.   Thank you.

• Review fromTim D

  Date: 08/07/2023

  5 stars

  Tim D

  Date: 08/07/2023

  Waiting for last round of prepaid retainers to finish program. Cannot get through on phone or email or chat. I will check back in a week. With no reaction or response, I will move to court.

  Byte

  Date: 08/08/2023

  Thank you, ***, for reaching out.  We'd love to put you in contact with the proper channels and look further into any concerns you may be having.  Please reach out at patient.byte.com/support or via email at ********************************************************** to be connected.  Thank you.

• Review fromKim B

  Date: 08/07/2023

  1 star

  Kim B

  Date: 08/07/2023

  BEWARE ************ is a SCAM. If I could give 0 stars, I would. I had trouble with my aligners from the beginning. I followed their advice and tried previous aligners to see if I may have changed them too quickly. It did not help. The aligners were so tight, I felt like I was going to either break a tooth trying to get them on, or pull out a tooth trying to remove them. When i would take the aligners out to eat, my front teeth felt abnormally loose, to the point that i was afraid to bite into anything. I made several attempts, hoping the aligners would work, but the negative side effects far outweighed the positive. The only solution they provided was to keep trying previous aligners. Finally when I went to my dentist for a routine cleaning, I was telling him about the issues I was having and he told me that aligners would NOT work without having additional work done. There is absolutely no extra room in my mouth because I still have all of my wisdom teeth, and he said that my teeth would need to be shaved down on the sides in order for the aligners to work properly. I should have never been approved for treatment and the company wants to ignore my requests for a refund. The aligners not working had nothing to do with anything I was doing wrong. I followed the instructions and tried to make it work. They should have never approved me for treatment. It was their mistake, not anything I was doing wrong. They continue to charge me every month for a service they are not providing. I will continue to escalate the situation until I am refunded in full for THEIR ERROR in approving me for treatment.

  Byte

  Date: 08/08/2023

  Thank you, ***, for reaching out.  We take these concerns very seriously and would like to look further into them to help in any way we can.  Please reach out to the Byte Support Team directly at patient.byte.com/support or via phone at **************. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST.  You can also reach out at ********************************************************** to be connected to the proper channels to allow us to best assist.  Thank you.

• Review fromLorna C

  Date: 08/06/2023

  1 star

  Lorna C

  Date: 08/06/2023

  *** contacted them and stayed in contact with them for about 3 months now. I understand that there is no return. Im not sure what I have to do to stop the payments on byte aligners I have contacted them and told them I am not using them and do NOT continue to use them even with the recommendations theyve told me to try. Today ive been contacting them all day long and every time someone responds its a completely different person. Ive gotten a notice in my email of the payments being sent to collections because I refuse to pay for something that cause discomfort, and something I am no longer using or plan to use.

  Byte

  Date: 08/08/2023

  Thank you, *****, for reaching out.  As Byte aligners are custom-made medical devices, there are no returns or refund--and this means that full payment is required regardless of if one chooses to discontinue use of them.  That being said, we'd love to investigate any concerns further and help in any way we can.  Please contact Byte Support Team at patient.byte.com/support or via phone at  **************. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. You may also reach out at ********************************************************** to be connected.  Thank you.

• Review fromMatt C

  Date: 07/31/2023

  1 star

  Matt C

  Date: 07/31/2023

  After my first set of aligners was sent, I was hopeful that the bad experiences were exaggerated. But I was wrong. After getting through 75% of my treatment, following all of there steps, and doing all of their check-ins they decided that I had to backtrack over a month. Now, my teeth had already shifted so much that they wouldn't fit in those aligners.So, I got a reimpression kit and an entire new set of aligners. 4 weeks in, I do my check-in and they tell me I'm good to go, move into tray 5. Now, I noticed gaps in the aligners so I point that out to them. NOW they also see it and ask for more pictures. After a week, they ask for more pictures. Now, another week later, they are telling me to backtrack on both my upper and lower. But the upper teeth fit in the aligner perfectly with no gaps. I ask for a reason why and get no answer.Currently trying to get people on the phone so I can actually get this solved. But don't waste your time or money unless you want to have to act as your own dentist/orthodontist. These are more likely to do damage to your teeth than to help them.

  Byte

  Date: 08/02/2023

  Thank you, ****, for your comment.  There are many reasons a customer in treatment may have to backtrack to get to their ideal smile in a safe and efficient manner, and the Clinical Support Team makes all backtracking decisions with safety and efficacy in mind.   Our team is available to speak via phone call at ************** Monday-Friday, 8 AM-6 PM MST. You can also fill out the link at ********************************************* or email us at ********************************************************** to connect with the Clinical Team.  Thank you.  

• Review fromSara J

  Date: 07/29/2023

  1 star

  Sara J

  Date: 07/29/2023

  Poor explanation of the process: Due to the over-hyped sales pages on the website, my expectation was that this would be a fairly easy process, and that Byte would hold my hand through every step... well that NEVER HAPPENED. As soon as they make the sale, you are not given the time of day, so if anything at all derails you, you are ***. The aligners also arrive un-cut, and very difficult to put on. No one mentions that!False Advertising: I was told treatment would be quicker than the competitors and only last me 29 weeks. That has not been the case at all. I will be lucky to have completed treatment in a year or more. I regret not going with one of the competitors. Normally, one would expect an honest company to make good on their promises, or offer some recompense if they can't do that. Good luck getting in contact with their team once you make the transition from sales to customer!Confusing Support System: The website shows that you can contact support via text message, which has never worked for me. The emails from support are constantly being responded to by different people, or possibly automated responders. That is definitely not "doctor directed care". The website made it sound like we would each get our own "doctor" over-seeing our process, but I never heard once from any sort of professional (despite numerous attempts).Defective Products: I received a set of aligners which broke upon first use, and almost had to pay to get a replacement! A defective product should always on the manufacturer to make right, but I had to go through a whole process just to get the fee waived and a new set sent.!!Warning!! There are No Disclaimers for those with disabilities! It is VERY difficult when you have misaligned teeth to smoothly take the aligners in or out--they do not have ANY give to them. If you have any kind of hand injury, arthritic condition, or even a sprain, following this routine DAILY will be extremely difficult, if not completely impossible for some.

  Byte

  Date: 08/03/2023

  Hello *****, and thank you for your feedback. At Byte, we know how important communication is and we always strive to be open and transparent. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at ************** Monday-Friday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

  Byte

  Date: 08/03/2023

  Hello *****, and thank you for your feedback. At Byte, we know how important communication is and we always strive to be open and transparent. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at ************** Monday-Friday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

• Review fromMatt B

  Date: 07/29/2023

  1 star

  Matt B

  Date: 07/29/2023

  Byte overpromises and under delivers. Worst decision I made to use them for my teeth care. They imply in the sales process that it only takes weeks to get teeth straight and that is no where near the case. Shocked they have an A+ from BBB, not worth your time or money

  Byte

  Date: 08/02/2023

  Thank you, ****, for your comment.   We wanted to offer some clarity here--there is no way to predict with 100% certainty how one will respond to treatment, so any treatment timeline provided is an estimate, as some folks' smiles are more "stubborn" than others.  That being said, this is something the team would be happy to discuss further and address any concerns.   Our team is available to speak via phone call at ************** Monday-Friday, 8 AM-6 PM MST. You can also fill out the link at ********************************************* or email us at ********************************************************** to connect with the Clinical Team.  Thank you.

• Review fromPhillicia J

  Date: 07/27/2023

  1 star

  Phillicia J

  Date: 07/27/2023

  PLEASE DO NOT USE BYTE!!!!!This company is suspicious. The service provided is awful. They dont inform you about their legal procedures and policy - mainly about cancellations and returns. Theres always either no response or roundabout responses that dont directly resolve your concerns. I was even convinced to purchase additional services after the poor quality of the product I got didnt help me. This company is solely for stealing your money regardless of the customers issues. My experience was terrible even though Im an understanding and considerate person.

  Byte

  Date: 07/29/2023

  Hi Phillicia. At Byte, we know how important communication is and we always strive to be open and transparent. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. In the name of transparency, we want to re-iterate:  as Byte aligners are a custom-made medical device, there are no refunds, returns or cancellations once an order has been placed. We would love to look into this further and chat more about your questions and concerns. These concerns are best handled by the Byte Support Team. The team is available to speak via phone call at  ************** Monday-Friday, 8 AM-6 PM MST. You can also fill out the link at ********************************************* or email us at ********************************************************** to connect.  Thank you.

• Review fromDa C

  Date: 07/19/2023

  1 star

  Da C

  Date: 07/19/2023

  DO NOT USE BYTE!!!! **************** is kind and attentive when selling you. Once you get their product you are on your own. There are no dentist to follow your progress. The hyperbyte never worked. I had to use most sets of aligners for a much longer period of time the last set I have been using for several months. When I first got the product I could never get to a live person, you were asked to fill out a form and I never got a response. During Check-ins I stated that I was getting pain and requested a follow-up and never received one. Now customer service wants me to pay more for additional aligners and to continue a treatment that never worked to begin with! They claim I did not comply or followed up with my treatment when they entire treatment their team was the unresponsive one.

  Byte

  Date: 07/22/2023

  We are sorry to hear this has been the experience and can understand your frustration. Our priority at Byte is the health and wellbeing of our customers. We work with a network of nationwide duly licensed dentists and orthodontists. These orthodontists and dentists follow the same Standards of Care that their peers utilize in the states they are licensed in. They are regulated by the same dental boards as traditional orthodontic practices, and as such, the same principles and process are utilized by the affiliated doctors. We want to make sure each customer is getting to their new ********************** in the safest and best way possible.  Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through our Byte Support Team. The support form is used to connect our customers to the support team, and response time is typically within 1-2 business days for Byte Support Team, and 3-5 business days for Clinical Support Team.  We will be happy to look into any communication issues you may be having and provide further support, as well as investigate any possible HyperByte problems you may be encountering. Please reach out to us at ********************************************************** so we can assist.  Thank you!