Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromDeanna B

  Date: 02/21/2023

  1 star
  Fraud. They make a lot of promises and do not deliver. They're not careful about who they promise results to and now are giving me the runaround to get my money back so that I can get my teeth fixed for real. I will be pursuing further action to get my money returned. **************** representatives are rude and are just obviously reading from a script and will not listen.

• Review fromChristine S

  Date: 02/06/2023

  1 star

  Christine S

  Date: 02/06/2023

  Horrible company. My teeth now have micro fractures and my teeth are shifted. My upper teeth now overbite my bottom and I’m going to break my teeth from the micro fractures. Having to spend $3000 for a company who doesn’t reply or want to help you is insane. Don’t waste your time or money on byte. They don’t respond to the emails, they don’t help you at all. I now have to spend thousands to get my teeth fixed because i trusted byte to make me feel confident again. Don’t waste your money!

  Byte

  Date: 02/27/2023

  We are sorry to hear this has been your experience. We would be happy to look further into this and see how we can assist, please send us an email at **********************************************************

• Review fromCrystal F

  Date: 02/06/2023

  1 star
  HORRIBLE! FRAUD! Do you not use this company!!! My expected treatment was just over 4 months, they had to send me "NEW" aligners because my teeth weren't making any progress and wanted to extend my treatment for another 9 months, again with NO progress! The customer service is AWFUL, they do not respond to you! The "check ins" are fake, they don't even look at them or communicate your progression and when i kept telling them they weren't working, the aligners didn't seem as though they fit right, I was ignored. When you call them, you sit on hold for a LONG time only to be put back on hold multiple times and then told they can't help you and that a manager will email you or call you back and guess what, THEY DONT! You will constantly be told 3-5 business days for a response, more like 7-14! I was told I would receive a refund because of their "100% guarantee", well they have since stopped communicating with me. How convenient, right?! 2-3 weeks for a refund to be sent, we are WAY past that and I can't seem to get in touch with them. Oh, and if you do communicate with them through email or submit a "support ticket", you will have a different person EVERY TIME and you have to reiterate the WHOLE thing over and over from one person to another and of course they all have something different to say because Byte doesn't apparently have a policy, they make things up as they go. Save your time, mind and money!

• Review fromtatum k

  Date: 02/06/2023

  1 star
  I ordered byte on April 19th of 2022. I have yet to receive my product that they had my pay in full for up front and since then the company has cut off all contact with me. I have reached out multiple times and have received no response from byte.

• Review fromHeather B

  Date: 01/31/2023

  1 star

  Heather B

  Date: 01/31/2023

  Initially, the customer service was great. The proposed price was emailed. Several days later, I got a promotion text message. I asked the rep if this could be applied and they said yes. When I went to sign up via the link, the price was way higher than the initial proposal. The rep couldn't remember if I was doing day or night aligners and if I was doing top and bottom or just one. He then told me I couldn't have 2 promotions. Not once did the price he sent to reflect the top aligners was worded as "promotion " nor should it be as its less services rendered. Additionally, when I spoke with the manager, ***, he was well spoken and trying to diffuse the situation, but when I said the business should absorb this error considering they promised a certain price and a promotion to that said price, he called me difficult and sarcastically agreed that maybe he should get retraining in speaking with customers. Would he have spoken to me like that if I was a man? My husband doesn't think so. How can Byte not absorb a cost which sounds like a fraction of what they make when THEY made the error. That's good business not what they are doing. Not trustworthy. Also, *** refused to put me in touch with HIS higher up and said "this is as high you will get". I was going to pay in full for the top aligners and protection plan. But now I plan to walk away unless this gets adequately rectified and at minimum an apology.

  Byte

  Date: 03/07/2023

  Hi *******, thank you for leaving this feedback. When a customer decides to only seek out treatment for one arch we offer a discount of $200, as this is provided as a promotional offer we do not allow additional promo codes to be stacked on top. While that person may be receiving treatment for only one arch, our treatment plans are not based on the amount of aligners needed or severity of the alignment. Our pricing is based on treatment plan type and all aspects included with the overall treatment. If you were quoted at one price for single arch treatment and then given another price when inquiring about the promotion that would be two separate prices depending on which route you were taking. If you have concerns regarding your interaction with a member of our team and would like for us to look further into your concerns please send us an email at **********************************************************

• Review fromLeah H.

  Date: 01/28/2023

  2 stars

  Leah H.

  Date: 01/28/2023

  After reaching the point of over half way done with my treatment, my teeth are no straighter. They have moved, because I have gaps where I did not before. So now I have gappy, crooked teeth. I am clearly not someone they can help and they should have been honest about it.

  Byte

  Date: 03/07/2023

  Hi ****, we are sorry to hear you are not seeing the results you expected to at this point. We recommend reaching out to our Byte Support team so they can look further into these concerns. You can reach them by completing a support request at patient.byte.com, our team is standing by for support!

• Review fromRebecca B

  Date: 01/26/2023

  1 star

  Rebecca B

  Date: 01/26/2023

  WHAT A WASTE OF MONEY! TOTALLY RUINED MY TEETH.. I would submit pictures just for the care team to tell me they "don't look like they fit right" through a vague email, then they sent me back FIVE WEEKS causing major pain, bleeding, and discomfort. I wore those for 2 weeks just to get told thru another vague email "there's still too many air bubbles" and sent me back another week. mind you during this time I am getting zero responses to my requests for help and to get evaluated from an actual dentist because its causing so much discomfort and bleeding from the major jumps in aligners. I also told them that the aligners dont even fit in the back which is a main cause of the air bubbles and they did nothing to try to fix them! (so much for a warranty or care.) Then to finally get a phone call from a customer care rep just for her to say "the bubbles don't look that bad I'm not sure why they had you go back"...?! So I asked to get my continuation aligners finally sent to me because they have been no help for weeks prolonging my treatment further and causing more issues not knowing themselves what tray I should actually be on. Just to be told it voids the warranty??? what a waste. The app never works, anytime you try to ask for support it just asks you to upload the same pictures you already sent in 10x, no responses to emails, the phone line are only open during hours normally adults are at work with outrageous wait times, and the Hyperbyte does not connect to the app (probably to scam you out of the guarantee). Don't waste your time or money. I will definitely be speaking to my dentist, lawyer, and bank to get some or all of my money back. Especially if my continuation aligners are just as bad as the initial set.

  Byte

  Date: 03/07/2023

  Hi *******, thank you for this feedback. We are happy to provide additional information on our treatment plans and process for adjusting teeth in the most safe and effective way. When it comes to the timeframe for treatment, just like all orthodontia, the time to align teeth is always an estimate. As everyone's anatomy is different, teeth may move at a slower pace than expected or may be a bit stubborn. When these happen is it common to receive refinement aligners so those concerns can be addressed directly. As for air gaps, these form when the teeth are not moving into their intended positions 
  as they should be. The first way to address them is backtracking, which must be completed to give the teeth more time to adjust. This can happen with all aligner therapy. Just like an orthodontist tightens braces, our aligners sometimes need adjustments as well. During this process there should not be pain or excessive bleeding so if this happens it needs to be flagged to our team right away.
  
  With the HyperByte, we are currently working to fix the concerns with connecting it to the app via Bluetooth. If it does not sync it will not void any guarantees.

  If you have additional questions or would like us to look further into this please send us an email at **********************************************************.
  

  
  

• Review fromTaylor B.

  Date: 01/24/2023

  5 stars

  Taylor B.

  Date: 01/24/2023

  Byte is amazing! I never had to leave my house for office visits. Everything is self explanatory and if I can do it, anyone can! So happy my smile with be straight! 10/10 in all departments

  Byte

  Date: 01/26/2023

  Hello Taylor, thank you for your glowing review! We at Byte are delighted to hear that you had a positive experience with our services. We strive to make everything efficient, clear and easy for our customers, and it's rewarding to know that our efforts have paid off. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We are standing by for support!

• Review fromRebekah L.

  Date: 01/22/2023

  5 stars

  Rebekah L.

  Date: 01/22/2023

  Awesome company and awesome results! Already seeing a difference and I feel more confident

  Byte

  Date: 01/24/2023

  Hi Rebekah, thank you so much for this amazing feedback! At Byte, we want to make the experience easy and smooth while providing optimal support. We are very excited to see this, please feel free to reach out if you have any questions or concerns.
  
  

• Review fromAnjelica P

  Date: 01/18/2023

  1 star
  The Worst Experience!! Right away when I wanted to start treatments last year I got the impression kit. I had to go back and forth multiple times with customer service to get a smaller impression kit as the regular was too big.
  
  
  
  I got my retainers and I was reaching the end of my treatment back in May 2022 and reached out requesting my retainers which I paid for. I paid for my entire treatment in full and it took weeks- 1 month to get a response from someone and they asked me to send photos to track my progress which I did. I also had reached out as the Byte Technology never worked and they knew that there were issues with the software but didn't notify customers. Long story short I've been back and forth since last May trying to get my retainers and they're telling me that there's air gaps and I need to back track treatment since there shouldn't be any gaps but all my aligners fit that way. I still have YET to get my retainers which I paid for and I'm at the point where I just want my money back as I wasted over 2K and can't complete the treatment as I keep having to back track according to their customer service which aren't dentists. This company is a scam and I will be contacting my bank if they don't refund me or give me my retainers.