Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromGillian C

  Date: 01/17/2023

  3 stars
  Very disappointed in Byte. I sent my impressions and was ready to purchase my aligners, but the promo code I used for the impression kit (which also included a discount on the aligners) did not work. I reached out via chat on the website, but the bot was not able to assist. It directed me to text a phone number and stated that someone would get back to me right away. I've waited 3.5 days and still no response. Very disappointing because I researched a lot of clear aligner companies and this one seemed to be the best. I really would like to move forward in purchasing my aligners, but will start looking into other companies since it is so difficult to get in touch with a live human at Byte.

• Review fromCheryl C.

  Date: 01/15/2023

  Horrible Company...save your money. I ordered the aligners and told byte the bottom aligners hurt my gums plus they bleed. I tried everything as instructed to ensure they fit properly. I emailed byte several times, Sent pictures as well. I also asked if I could be refitted. I asked byte could I be refitted and they stated I needed a letter from my dentist. Im done. Let me say I am still paying byte and can't wear the aligners. They turned my case over to a collection company. I never missed a payment! HORIBLE COMPANY.. Do not buy anything from byte. My teeth look the same and they have my money!!!

• Review fromA. P.

  Date: 01/07/2023

  1 star

  A. P.

  Date: 01/07/2023

  ****** broke months ago. I reached out to Byte with no response. After several months I reached out again. They still offer no support. I have requested a refund and they refer me to a firm which isn't applicable. Not convenient, which is the only reason to go with such a company.

  Byte

  Date: 01/23/2023

  Hello Alicia. At Byte, we know how important communication is and we always strive to be open and transparent. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to connect with the Byte Support Team. We look forward to connecting with you soon.

• Review fromGuy L

  Date: 01/06/2023

  1 star

  Guy L

  Date: 01/06/2023

  I purchased the bye's top plan on X-XX-XX . Order XXXXXXX i paid (in full) ******** . Of the amount paid ****** was for the PROTECTION plan . I gave all information about what i was wanting , (mainly lower front correction) . They had sent a 3D profile of what my NEW SMILE would look like . The first night of my 22 week treatment , upon removal of the lower , my rear molar crown came out . This was 10 hr. in sleep with 5 min hyper treatment . They informed me to CUT the molars off lower. I did this 22 times , along with allot of filing. I followed plan to the letter , many communication issues with byte . On set 21 of 22 in mentioned mobility in lower front (which i thought was normal) . The front line (non clinical) young lady flipped out . She had me send video of movement . They sent me back to most easy to install , 14. They insisted i go to my dentist to evaluate , i did . She some mobility was normal , and could continue treatment, and relayed this to byte . Apparently the dissagreed. They told me they could not help me and wanted STOP TREATMENT and send me a ****** credit . I refused the insulting offer and asked for **** and send upper retainers . Now they refuse support calls , and "managment" plays games with emails . This is totally unbeleavable treatment !. So he i am lower teeth crooked no upper retainers and been wearing number 22 upper as retainer for 4 or 5 weeks , and out over ******* .

  Byte

  Date: 01/19/2023

  Hello Guy, we can understand your frustrations. At Byte, we know how important communication is and we always strive to be open and transparent. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to connect with the Clinical Team.

• Review fromJim M

  Date: 12/27/2022

  1 star

  Jim M

  Date: 12/27/2022

  I used the aligners as directed and they didn't straighten my teeth whatsoever. I completed the 15 weeks and there was not much improvement. After weeks of trying to contact someone I was asked to send some pictures, then was told to go back to week 8 and start the process again, this produced the same results. I'm very frustrated and disappointed with the lack of support and spending a substantial amount of money to really be back where I started. I would highly recommend that you ********************** with this company.

  Byte

  Date: 01/12/2023

  Hello Jim, we can understand your frustrations. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to connect with the Clinical Team.

  Jim M

  Date: 01/14/2023

  This is just a never ending issue, their way to resolve this is to have me start the alignment process over, this will only produce the same results. It's my recommendation that you do not waste your money on this worthless alignment process.

• Review fromJennifer B

  Date: 12/22/2022

  1 star

  Jennifer B

  Date: 12/22/2022

  I called customer service regarding my retainers having 2 different ID tag numbers on them from those I had ordered previously and I only wanted assistance in completing an order of the correct retainers, but I was given the run around by customer service, sent to a clinical team who only communicates via email, and then when I requested that they just forget I contacted them for assistance I was referred to a manager who told me that ordering new retainers would not solve my problem. Since then, I have tried calling to confirm if my most recent order will be fulfilled and it seems as though they have blocked my phone number from their system. My calls go straight to a voicemail, where I have received no call backs, I have reached out to the manager by email twice with no response and finally I used my daughters phone to call and was able to get through as a new potential customer, but as soon as I told them my issue I was transferred. I requested that my order be cancelled, as I am not interested in doing business with a company that treats their paying customers this way, and I was told that that cannot happen, and that I must wait 5 business days for a manager to return my call. I have spent several days waisting my own time attempting to contact Byte and nothing.... This is one of the worst places I have ever done businesses with.

  Byte

  Date: 01/06/2023

  Hi Jennifer. At Byte, we know how important communication is and we always strive to be open and transparent. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to connect with the Byte Support Team. Please give us a call and let's make sure you are being taken care of!

• Review fromAmanda R

  Date: 12/16/2022

  1 star

  Amanda R

  Date: 12/16/2022

  I purchased the nighttime aligners, got financed through ************** for $1999. I received my aligners on 12/03/2022. I made the purchased 11/28/2022. The very first time was extremely painful, I woke up about 3-4 times in the middle of the night. My lips and jaw were swole the following morning. Today is 12/16 I put my aligners in last night per the direction of the clinical support team to try a different want of using them. Within 30 mins I took them out. I couldn't stand the pain. Today I feel discomfort now, sore to the touch. It bothers me to brush my teeth. It feels like someone tied my teeth together and are making them tighter and tugging on them. I spoke with ************** AND THEY INFORMED ME THAT BYTE CAN CANCEL THE LOAN AS THEY HAVE DONE IT BEFORE. But Byte won't, they are giving treatment to patients that are not working. I feel my aligners were manufactured way to fast hence the purchase on the 28th and receiving them on the 3rd of Dec. when I was told it would take 3-4 weeks. I need this treatment canceled this is not working for me in anyway at all. I am not satisfied at all.

  Byte

  Date: 12/21/2022

  Hi Amanda, we would love to take a closer look into this and provide you with the assistance you need. Please send us an email at ***********@byteme.com or for immediate assistance please give our team a call at XXX-XXX-XXXX. Thank you so much and we look forward to finding a resolution for you.

• Review fromBranden N

  Date: 12/13/2022

  1 star

  Branden N

  Date: 12/13/2022

  I went through all the proper steps with this company to have my aligners made. During this process, a representative from the company reached out to me and requested that I pay the thousand dollars to have my aligners sent to me. Once the thousand dollars was paid. I've been given the runaround and I never received my aligners. This company is refusing to give me a refund. Also, they are giving false diagnoses through photos. Recently their Dentist Viewed my photos and diagnosed me with periodontal disease. I have a primary dentist I have quality insurance therefore I have never been diagnosed with any issues from my primary dentist, that I have seen In November of this yea. I believe this is a way for them to keep my funds without sending me the product. I am simply requesting to have my funds returned. Also the The photos the company are reviewing were taken with my cellular phone camera.

  Byte

  Date: 12/21/2022

  Hi Branden, thank you so much for taking the time to leave us this feedback. We would love to take a closer look at this and make sure you get the support you need. Please send us at ***********@byteme.com or give our team a call at XXX-XXX-XXXX. Thank you and we look forward to finding a resolution for you.

• Review fromJonathan K

  Date: 12/13/2022

  2 stars

  Jonathan K

  Date: 12/13/2022

  **************** would sometimes take an entire week to respond. Shipments were delayed by weeks at a time. I was asked to wear the same aligner sets for 2-6 weeks at a time, which would inevitably lead to them cracking. Replacements for cracked aligners cost hundred of dollars in additional charges. Bottom aligners made my teeth more crooked and customer service would not acknowledge the problem, simply encouraging me each time to pay for additional aligners. Way more expensive than originally expected and after a full year of treatment my teeth were worse off than when I started. No refund policy and Byte took zero responsibility. Awful experience and huge waste of my time and money.

  Byte

  Date: 01/06/2023

  Hi ********, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to connect with the Clinical Team.

• Review fromJennifer P.

  Date: 12/12/2022

  1 star

  Jennifer P.

  Date: 12/12/2022

  I have a crossbite that was the result of a domestic violence assault from when I was a baby and was told that I would only be able to fix it if I was willing to rebreak my jaw and wear braces. I decided to reach out to Byte to see if they could at least improve my smile. They said that I was a candidate and was given a 3D image of what my smile was and what it could be if I followed their treatment plan and it could all be done within 28 weeks with the Byte at Night plan, which was more costly. I paid the entire treatment amount $2924 which included five years of retainers. When I should have been halfway through my treatment I had to submit photos to receive the second half of my aligners. They said there were air gaps between the aligners and my teeth. I was asked to backtrack and was now supposed to wear them during the day as well. Thus began an ordeal where I would submit photos and then told I needed to backtrack. By the time I should have been done with my treatment I was asked to backtrack again. By March I had received no further word from Byte after my final email to them to show them that my smile remained the same from before I even began the Byte treatments.
  My dentist told me that because of the severity of my crossbite I was never a candidate for aligners and there was no way that Byte did not know this when they accepted me as their patient. I told Byte that I am dissatisfied with the treatment and I knew they had fraudulently accepted me as a patient. I asked for a refund for my retainers that they knew that I would never be able to use. They responded that I would need a Letter of Recommendation from a dentist stating that I can only be released from their treatment if it's a health-related matter. They would have been content to keep me backtracking indefinitely. I want to be refunded the full amount of what I paid, $2924 for their fraudulent actions and inability to provide what they promised in the quoted timeframe with the purchased product.

  Byte

  Date: 01/06/2023

  Hello Jennifer. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at ***********@byteme.com to connect with the Byte Support Team. Let's make sure you are being taken care of!

  Jennifer P.

  Date: 01/06/2023

  Buyer Beware: This company will loop you into a scam where they will tell you that they can fix your smile and, when their product does absolutely nothing to improve your bite, they will tell you that you just need to repeat your treatment over and over...and over. You will not achieve the promised results, no matter how many times you repeat the treatment and certainly not within the promised timeline. You will not be carefully treated and followed up with by an orthodontist. You will never be given a refund, no matter what. You will be gaslit by this company into accepting a lesser product for a longer than promised timeline and then, as evidenced above, told that to make it right you just need to contact their Byte Support Team...who will then have a low level customer service agent loop you right back into the cycle of futility.
  
  Byte: You may not be willing to give me my money back but I will more than make sure others know of my story.