Complaints

This profile includes complaints for Careismatic Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Careismatic Brands

  15301 Ventura Blvd #300 Bldg D Sherman Oaks, CA 91403-5813

• 

  MED COUTURE

  1901 Hutton Ct STE 200 Farmers Branch, TX 75234

• 

  Medelita LLC

  23456 S Pointe Dr Laguna Hills, CA 92653

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 10/29/2024 for personalized lab coat. Numerous attempts to get a status via email have gone unanswered. One chat conversation was had but a status could not be provided other than they were experiencing delays. It would appear this order is not going to be fulfilled as the order status on the website still says picking from warehouse at this point, I would just like to be refunded my $46.00.

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers medical professional apparel, specific to my circumstance they offer custom embroidered scrub coats, white coats. I ordered side coat for around $200, they advised to allow for up to four weeks for embroidered orders to ship, after two months and several emails with customer support. I noticed on their website that they said that embroidery services were no longer available. I sent a bit of a confrontational email to the company stating that I saw this was on their website and I was concerned that my order wouldnt be shipped. This is the fourth email interaction Ive had with them over the span of one month and just last week I was told to allow an additional 3 to 4 weeks of ship time. My concern is that if I had not sent this email today, confronting them about their website change they wouldve never sent me my order or canceled it. Theyre also a significant amount of people on the Internet, who are in a similar situation as Im reading their comments on their Instagram and ******** pages. This company is just clearly scamming people, they just ran several black Friday and cyber Monday sales.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lab coat from ******** two months ago and added embroidery, which quoted an additional 7 to 14 days for the embroidery, but now, it has been two months and when I call, I reach customer service in ***** who really does nothing because they dont know what to do. I asked to escalate the matter and they had no one to escalate it to. They took my phone number and said someone would call me back, which they did ****** then, I tried emailing the company but Im getting no response. Then, I went online to look up the company because I thought maybe I ordered from some other criminal enterprise. I see that they are now advertising inability to provide embroidery, which is fine if they would just send me my lab coat I am at risk of losing my position because I am not considered uniform correct. I need the lab coat. I will have it embroidered myself.Minimally I need the lab coat or reimbursement for the $200 that I spent on the lab coat so that I can purchase a lab coat from a company who is capable of providing it to me. *** purchased from this company for the last 20 years and never had a problem like Im having this time.

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered lab coats for my job over 2 months ago. Website stated delivery and embroidery would take up to a month. I have called to check where my order is multiple times. Every time I am told that they cannot track my order and that the have escalated my complaint and will get back to me when they have an answer. They are telling me they have it somewhere in their warehouse and that a move to another state is the reason for the delay. Looking at online reviews, I see many others with similar complaints and none have seen their items get shipped. I genuinely wonder if this is a legitimate company at this point.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with this company on 9/22/24 for $158.27 for scrub apparel. The products have not been delivered and have not been refunded. I have emailed their business and have called and talked to representatives several times without an acceptable resolution. I have asked to talk to a supervisor and was told that was not possible due to call volume. I was told several weeks ago that the order concerns were escalated and that I would be receiving an update on the goods which has not happened. I asked today for a refund and was told one could not be provided. So at present, this business has $158.27 of my money and acknowledges they have not provided the ordered goods yet is refusing to refund my money.

• Initial Complaint

  Date:11/27/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on October 9 from this company and have yet to receive this order. I have contacted the company on numerous occasions and I received the same email saying the are behind in their shipments due to warehouse changes. I have at one point gotten correspondence stating that a refund is not possible because the order is in process and they would contact me when the order ships.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  embroidered scrubs were ordered 9/21/2024 and they still haven't delivered my order in the promised timeframe when they were still in stock. Order status still remains unchanged from "Picking from warehouse". I called multiple times and they are denying my request to cancel my order or give me a refund. Everytime I called, customer service kept giving me different dates of when it'll be delivered and that my order was prioritized for delivery. It has been 66 business days from time of order to time of filing this complaint.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Lab Coat from Careismatic on the website. I have contacted them regarding this matter, and they keep using flimsy excuse of transition with warehouse. Since October 17, I have not seen a tracking number, a labcoat or a refund. I just want my refund since they can't fulfill their own end of the bargain.

  Business Response

  Date: 11/25/2024

  Dear Better Business Bureau,
  
  Thank you for bringing this concern to our attention. We sincerely apologize for the inconvenience caused to our customer regarding their order.
  
  We understand the frustration and disappointment caused by the delay in fulfilling Order #AHS0011537998. Unfortunately, due to an ongoing transition in our warehouse operations, some orders have experienced unexpected delays. While this is not the level of service we strive to provide, we deeply regret the inconvenience it has caused.
  
  To resolve this issue promptly, we have voided the authorization for the order value of $45.64. Any pending charges will be reversed and should reflect back in the customers account within 3-5 business days, depending on their bank's processing times.
  
  We are committed to making improvements to prevent such occurrences in the future. If the customer has any further questions or concerns, we encourage them to reach out to us directly, and we will be happy to assist.
  
  Thank you for the opportunity to address this matter and work toward a resolution. We value your business and the trust you have placed in us. For any questions or assistance, please reply to this message or call us at **************. We are available Monday - Friday from 4:30 am to 7:30 pm PST.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22595836
  
  I am rejecting this response because:

  
  I have not seen any evidence that the refund was initiated. Secondly, their customer service reached out stating the same line of excuse my order is in the preparation phase, and to wait patiently. No, I just want my refund. I have received same hashed line of response multiple time. I honestly wish they will be sincere and honest and close down business until they are ready to do business. 

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two embroidered white coats on November 1st totaling $353.19. ******** has not shipped out my items and they are not responding to my calls, voicemails, or emails that I would like to cancel my order since it has not yet been shipped out.

  Business Response

  Date: 11/25/2024

  Dear Better Business Bureau,
  
  Thank you for bringing Ms. ******** concerns to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay in fulfilling her order. We deeply regret any gaps in communication and the inconvenience this has created.
  
  Regarding Order #MED0011545140, which includes two embroidered white coats, the order is currently being processed at our warehouse. As stated in our FAQs and at the time of purchase, embroidered orders typically require ***** business days for processing. Additionally, due to our ongoing warehouse transition, we are facing an additional delay of 4-6 weeks. We understand the significant impact this delay has had, and we are making every effort to ensure her order is fulfilled as quickly as possible.
  
  To express our sincere apologies and as a gesture of goodwill, we would like to offer Ms. ******* a $100 store credit, which can be used on any future purchase. This credit is a token of our commitment to improving her experience with us and ensuring that future interactions are more positive.
  
  We truly value Ms. ******** patience and understanding during this challenging time and appreciate the opportunity to address her concerns. Please know we are prioritizing her order and will notify her as soon as it has been shipped. We value your business and the trust you have placed in us. For any questions or assistance, please reply to this message or call us at **************. We are available Monday - Friday from 4:30 am to 7:30 pm PST.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new lab coat from ******** on 9/11/2024. I was told it would take 5-8 weeks in the first email they sent. When I checked the order status on the website, the status never has changed. It still states "picking from warehouse". When I would reach out to the company, again on 10/7/2024 the dates on when to expect my order would change. I have continued to reach out to the company regarding the order status and would never get a response. I would call customer service and get sent to voicemail and never get a call back. After a week of trying to call, I finally got in touch with customer representative. The representative states they have been replying to our emails and that we must have the business blocked. The customer representative said the order was going to go out the week of November 11th and that we would receive a status update later in the week regarding the jacket status. We have not received anything from them. They were even given a 2nd email to put on file in the event the primary email was messing up. Medelita is not blocked from the email. We were receiving all of their emails up until we were past our order expecting date. I have tried emailing them off 2 other email accounts to ensure it was not an issue with our business email and there was never a reply. Today is week ************************************************************* my order.

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau,

  Thank you for bringing ******* Jacksons concerns to our attention. We take all customer complaints seriously and are committed to addressing this matter promptly and thoroughly.

  We want to extend our heartfelt apologies for the distress and inconvenience she has experienced with Order #MED0011518329. We understand how disappointing it must have been for her to encounter this situation, and we are truly sorry for falling short of her expectations.

  Ms. Jacksons concerns are being treated with the utmost priority. We acknowledge the significant delay caused by our ongoing warehouse transition. We understand how crucial this item is and deeply regret not being able to fulfill it within the originally promised timeline. The order is currently being processed at our warehouse in ****, and we are prioritizing its dispatch. Once shipped, we will expedite the delivery to ensure it arrives within 3-5 business days. We have also replied to their email. Please ask her to check her spam or junk folder in case she is unable to locate our email.

  As a token of our apology and appreciation for their patience, we would like to offer a $50 store credit to be used on any future purchase. This credit is our way of acknowledging the inconvenience caused and reaffirming our commitment to improving their experience with us moving forward. Please confirm so we can proceed with providing the store credit.
  

  We deeply regret the frustration this situation has caused and are committed to ensuring a smoother and more positive experience for all our customers. Thank you for allowing us the opportunity to address these concerns. For any questions or assistance, please reply to this message or call us at **************. We are available from 4:30 AM to 7:30 PM PT.
  

  Please let us know if there is anything else we can do to assist you or if you have any additional feedback.

   

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22583967
  
  I am rejecting this response because:

  When I spoke to customer support last week ( November 12th) I was told the jacket was in the final stage and was almost ready to be shipped out the same week. Secondly, We have emailed from 3 email servers and have gotten nothing. We have checked spam, trash, junk all of that. There is nothing but we are getting all the other promotional emails. We have even tried calling and get sent to voicemail with no response. It has been difficult to even get this jacket ordered. Originally I have been trying to order this jacket since May and the order kept getting canceled with no explanation. I have checked all 3 email servers to ensure that there is no email anywhere and then had 2 other employees look behind me. I am not trying to be difficult, I am just wanting my order that I was promised without the time frame changing every time I inquire about the status. I ordered one doctors jacket with embroidery, that is it.  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/21/2024

  Dear Better Business Bureau,
  
  Thank you for bringing ******* Jacksons concerns to our attention. We sincerely apologize for the challenges they've faced regarding their order and the frustration this situation has caused. Their experience is not the standard we strive to uphold, and we deeply regret the inconvenience they've encountered.
  
  We want to address their concerns in detail:
  
  Order Delays: Miscommunication regarding order status is unacceptable, and we are reviewing our processes to ensure accurate updates in the future.
  
  Email Communication: It is concerning that they have not received our emails while still receiving promotional messages. We have resent the emails that was previously sent to their registered email address ***************************************************
  
  To resolve this matter, here is what we are doing immediately:
  
  1) We have resent the emails that was previously sent to their registered email address.
  
  2) A dedicated representative from our team will contact them directly by phone within the next 24 hours to provide the order status
  
  3) As a token of our apology and appreciation for their patience, we would like to offer a $50 store credit to be used on any future purchase. This credit is our way of acknowledging the inconvenience caused and reaffirming our commitment to improving their experience with us moving forward. Please confirm so we can proceed with providing the store credit.
  
  We deeply regret the frustration this situation has caused and are committed to ensuring a smoother and more positive experience for all our customers. Thank you for allowing us the opportunity to address these concerns. For any questions or assistance, please reply to this message or call us at **************. We are available from
  4:30 AM to 7:30 PM PT.
  
  Please let us know if there is anything else we can do to assist you or if you have any additional feedback.
  
  

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22583967
  
  I am rejecting this response because:

  I am actually happy with the response. The issue is we have not heard from a customer representative about the status of the order. When I spoke to a customer representative on 11/12/24 I was told they would call back the same week with an update on the order and never did hear anything. Voicemails get checked daily, twice a day to ensure we did not miss important calls. 

  As far as the emails, that is the correct email. We still aren't receiving order status emails but we are still receiving the promotional emails. The last email we received was Friday about Black Friday.  I am not sure how to fix this, I rechecked the spam folder and there was nothing present.  
  
  Sincerely,
  
  ******* *******