Business Profile
Internet Services
Yahoo!Headquarters
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Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,187 total complaints in the last 3 years.
- 964 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am currently between a rock and a hard place. I am attempting to recover my long lost email account: ************************************* however, Yahoo deactivated my email and requires me to PAY to attempt to recover this email? There's no live chat support, and no feature available for me to be able to access this account again besides a paywall.I am attempting to access the email again because the email that is connected to one of my gaming platform's, Gaijin, will not let me change my email unless I have access to my old email, which does not exist. The game is linked through my Steam account to Gaijin, but I cannot change or add a different email unless I have access or proof that Yahoo will not let me recover this email. I really need support on this, it's frustrating, and I cannot do anything without some sort of correspondence from Yahoo's side.I am NOT paying to recover an email that shouldn't have been deleted in the first place.Business Response
Date: 05/23/2025
The Yahoo Team has worked with the user to resolve this complaint. Went over account policy with the user.Initial Complaint
Date:05/22/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** ******* claims to be a real estate agent.for rentals. She charges a fee before she shows you a place and she advertises rentals for less money that are shown on Zillow. A total scam.Business Response
Date: 05/22/2025
Yahoo does not work or assist with ****** ******* who this claim is about or work in real estate.Initial Complaint
Date:05/22/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with YAHOO mail 20 years ago.Never had a problem signing in until:YAHOO introduced their premium service.I did not update other contact ways to get in my email account.Talked to representative at 6:00 a.m. 5/22/2025.He said that I would have to pay premium service to recover my passwords for my email accountBusiness Response
Date: 05/22/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Initial Complaint
Date:05/21/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
l was kicked out of my yahoo email account that I have logged in on my phone at all times. I unfortunately forgot my password to log back in. To reset the password it sends a code to my old phone number and to my college email that is no longer in existence. Last week I tried calling yahoo 6 times and every time it said I would be on a premium line and talk to a human, but it was a robot every time and after answering the questions it provided me it would just hang up on me. I tried 2 different yahoo numbers. On Saturday (May 17th) I finally found a number that let me speak with a human. She looked up my account with all the information I she asked for (the old phone number + email attached to my yahoo email) and she told me they had my account pulled up and were able to get into it, and lastly to verify it they needed photos of my license id. So I sent in my photos and then the lady told me they were unable to verify my account (I've had my email for about 15+ years) and that she couldn't help me.Business Response
Date: 05/23/2025
The Yahoo team contacted ******** ***** and assisted the customer with regaining access.Customer Answer
Date: 05/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:05/21/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo has my email locked behind a paywall. I recently changed phones and the email that I have with yahoo which is ***************************************** will not let me log back in despite me still knowing my own password because the phone number linked to the email is a old number and they tell me the only way to log back in is to pay for yahoo paid premium support. I should not have to pay to change a number to log back into a email I know my password. This is unacceptableBusiness Response
Date: 05/21/2025
The Yahoo team will reach out to the member regarding their account.Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:05/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is trying to charge over 14$ to recover a password for a email account due to no longer having the phone number linked to the account they will not update any recovery information without paying them to do soBusiness Response
Date: 05/20/2025
The Yahoo team will reach out to the member regarding their account.Initial Complaint
Date:05/20/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two weeks ago Yahoo logged me out of my account. I tried to log back in, but I was prompted to receive a verification code to a phone number I no longer have access to ( I live overseas on military orders). I called customer service and was told I would have to pay a fee for their services that day, and was also told I would need to sign up for their yearly technical support services which I do not need. I was simply requesting that they update my phone number or add a different recovery email that I could provide so that I could continue to verify myself. They wanted to send a verification message to me so that I could scan a picture of my drivers license in to them which I was ok doing, but the messages were not coming in as the number I provided was a virtual one. I live in *********** because my husband is active duty US Military and we are stationed here. They did not have any other options to resolve my issue and after many phone calls I still have no positive results. I have had this email since i was a child and it is linked to everything I have (social media, shopping sites, subscriptions, etc). I can't even update my email on certain websites because it wants to send verification codes to my yahoo email I can't access. I am willing to provide them with the documents they need but nobody is willing to help. They do not care that I am overseas and I feel like this is an injustice to military members who live overseas and don't have US numbers that can receive their verification codes. Why is there no alternative? I also do not want to be charged lots of money for a yearly service I do not need. I just want them to update my account recovery methods so that I can regain access to my email. I have the correct login in information so I am not sure why this is so difficult. Please help me regain access to my account. If they could reach out to me by my email ********************* that would be great. The number I provided is my Korean number. Thank you.Business Response
Date: 05/20/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Initial Complaint
Date:05/19/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had this email for years. Since 2008 or even longer. I have upgraded my phone and no longer have access to the number. They want me to pay 12$ JUST to change the phone number on my account. its ridiculous that someone would even have to pay to talk to customer service just to change a phone number.Business Response
Date: 05/20/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Initial Complaint
Date:05/19/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Suddenly I can't log on to my email or my Yahoo account, and now they want money from me to fix the problem. I have tried using the methods they have provided in the past when I forgot a password and they are not working. They put me into an endless loop that does nothing, and now I am locked out with no way to contact them. It seems like a big scam to get more money from us by holding my account for ******.Business Response
Date: 05/20/2025
The Yahoo team will reach out to the member regarding their account.Initial Complaint
Date:05/19/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I am attempting to gain access to my yahoo email account(***************************************************************).I entered in the correct password and username and I was instructed that I must use authentication that involves an old phone number that I no longer have access to. I attempted to try to speak to someone but I am bombarded with ads suggesting I should pay for premium service to speak to a customer service representative. I am currently outside the country with my young child and I have a serious medical condition that I am seeking treatment for. I desperately need my yahoo account so I can access it to gain my verification code for ******. I tried through many different ways to contact yahoo support and I was unsuccessful. In my opinion this is just pure greed of a company trying to take advantage of a vulnerable person. Can you please assist me? I've had this yahoo account since I was 14 and I'm 32 now. Thank you for taking the time to hear my dispute.Business Response
Date: 05/20/2025
Yahoo has received the complaint and will reach out to assist.Customer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****
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