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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    • Yahoo Inc

      5250 NE Elam Young Pkwy # 900 Hillsboro, OR 97124-5022

    Customer Complaints Summary

    • 2,193 total complaints in the last 3 years.
    • 969 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo won't let me use customer care to reset my recovery email unless I pay them $12.99 a month to access premium customer care. So i'm unable to access both my yahoo email and my gmail recovery email except by paying them a monthly subscription fee to gain access to their support to reset my recovery email. Extortion at its finest and scummy business behavior, how is this even legal? The "free way to recover your account" uses your recovery email... which i have no access to unless i once again pay for a premium service.

      Business Response

      Date: 05/06/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two Yahoo email accounts. As of this morning(5/5/2025) Both were logged out by Yahoo and requiring sign in for both. But now I have to be verified by using a "code" which is sent to the 2nd email address. Only problem is the 2nd email wants the code sent to the 1st email addr. So now I'm dead in the water. Tried to sign up for their Paid Premium Support and even that didnt work.Because of medical conditions, I use these accounts often to communicate with doctors, insurance co.s, etc. It's VERY important these accounts work.Have been using Yahoo for 26yrs and it appears their lack of support will end our relationship.

      Business Response

      Date: 05/16/2025

      The Yahoo team contacted *** ***** but received no response.

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      regarding the email account: ************************************ YAHOO deleted ALL of my emails -- sent and received -- without giving me any prior warning. These are old work emails (for the former ************** that I rely on as an archive of my editorial correspondence. These emails also contain important personal correspondence with a recently deceased relative that I was hoping to access.When I called Yahoo in November 2024 to request that my emails be restored, I was told I would have to PAY for the privilege. I am not sure that is ethical--especially as I was given no warning--but my main goal is to get all of my email data restored.

      Business Response

      Date: 05/05/2025

      Yahoo has received the complaint and will reach out to the user to assist. ********************** terms of service states: "After 12 months or more of not using your mailbox, it is considered inactive. It will stop receiving new emails, and all mailbox contents, folders, contacts and settings are permanently deleted."

      Customer Answer

      Date: 05/05/2025

       
      Complaint: 23287412

      I am rejecting this response because:
      when I called Yahoo customer service in November of 2024, I was told they could reinstate all my emails for "a small fee."  I wish to proceed with the restoration of my data.  My inactivity was due to having been hospitalized for over a year.  
      Sincerely,

      ****** **********

      Business Response

      Date: 05/07/2025

      Yahoo Mail keeps your mailbox active as long as you use it, but after ************************** more, the content will be deleted and can't be restored.
      Users can sign up for a paid service  to keep the content of your mailbox from being deleted by signing up for Yahoo Mail Plus. Your mailbox won't be deleted for inactivity and you'll enjoy other premium benefits such as no ads and priority customer support but this does not restore the contents that was already deleted for inactivity.... it prevents the mailbox from going inactive because there is a paid service associated to the account. 

      Customer Answer

      Date: 05/09/2025

       
      Complaint: 23287412

      I am rejecting this response because:

      I have made a valid request for an exception to this policy.  I was disabled for a year, due to an accident, and physically unable to access my email.  I received no prior warning that my entire account would be wiped out, which seems unfair--and one cannot claim that this statement was contained in an agreement signed one decade prior. No updates were received.  And once again, already indicated that I spoke with a Yahoo representative on September 20, 2024 and went through the whole yahoo.intellicheck process to have my account restored, and I was told by a Yahoo representative that it would be restored, and still it did not take place.  Isn't it the company's responsibility to make good on a promise made by a company representative?


      Sincerely,

      ****** **********

      Business Response

      Date: 05/09/2025

      The Yahoo Terms of service: *******************************************************************************************: state "Unless stated differently for your country in Section 14, we may temporarily or permanently suspend or terminate your account or impose limits on or restrict your access to parts or all of the Services at any time, without notice and for any reason, including, but not limited to, violation of these Terms, court order, or inactivity. If there is an alternate email address on file, we send out notifications prior to the inactivity deletion.  If there isn't an alternate email address, we do not have the ability to notify the user. The Terms of service are clear and apply to all Yahoo accounts. 

      Customer Answer

      Date: 05/15/2025

       
      Complaint: 23287412

      I am rejecting this response because:

       

      We are going in circles with this matter.  I am requesting a human response, taking into account the human circumstances.  

      Yahoo's robots keep sending back automated replies, which is a non-human response.

       

      Please escalate this complaint to an actual person who can take the circumstances into account.  I am not just an algorithm.

       

       


      Sincerely,

      ****** **********

    • Initial Complaint

      Date:05/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo mail is forcing you to use a 2 step verification process despite knowing your password. And if your recovery phone number or email is out of date they are forcing you to pay for the premium service to recover it.

      Business Response

      Date: 05/08/2025

      The Yahoo Team has received the details of this complaint and have reached out to the user to investigate and assist further. We have had no reply from the user.

    • Initial Complaint

      Date:05/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,This evening my mentally ill girlfriend lost her mind in the dog park snapped at me snatched my ******************** WORK/personal phone (I have no other phone now just an old one with no sim card) and threw it into the Ottawa River gone POUFF!!!!I just left with my dog, she was not coming home with me I was furious! I had an older phone at home for WIFI as I do not have a sim card, its saturday night, can not purchase one. So I tried to set it up, and all good got my ****************** set up, but i do not remember my ********************************** password, And it has 2 factor authentication on and its with the phone number thats now in the river and ******************. I picked gmail got the code, but after the code is entered it asks to verify with the phone, so its actually 3 factor authentication. So I can not log into Yahoo Mail! I use this email for my sons custody and school and all finances so IT IS IMPORTANT to have this unlocked. I wont be able to get a new phone for a few days until I am back at work. This is not right that only way is to call 1800 and pay, and even then I hear (on reddit) if you are in ****** they can not help you. THIS SHOULD BE ILLEGAL!!!!

      Business Response

      Date: 05/08/2025

      The Yahoo team contacted ******** ******** and assisted the user with regaining access to their account.

      Customer Answer

      Date: 05/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ********

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB I went to sign into my yahoo email ******************************************** it asked for my password which I forgot.I no longer have access to the phone # ************.I can't get access to my email when I called premium support I could not get anywhere I have a new phone number ************.I would like email address ******************************************** I can provide drivers license # as well

      Business Response

      Date: 05/08/2025

      The Yahoo Team has received the details of this complaint and have reached out to the user to investigate and assist further. We have had no reply from the user.

    • Initial Complaint

      Date:05/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 04/20/25 i have been looked out of my Yahoo! account. I know my password and my recovery email. I also have a phone number setup on the account for two step verification. Some how I was automatically logged out of my account and was been looped over and over again through the verification process. I got a message saying something went wrong. I attempted to us the Help page several times. Now the system no longer recognizes my recovery phone number and has also locked my recovery email address. The only option is to call the 800 number. I have called them and they asked for my recovery email and my phone number. Wanting help I provided the information. Then the agent said I didn't pass verification and wants me to send my US drivers license to the ***********. And use my credit card for subscription. This made me very uncomfortable. When I refused to send my US Drivers license to another country, she hung up on me. I have waited days before attempting to long back in and I am now permanently locked out. The only option Yahoo Mail gives me to log in is to call the 800 number. I need to hear it from a customer that they have actually spoken with Yahoo and has gained access to their accounts. All my research shows is once a customer buys ************************** subscription the customer service representative are still unable to help them gain access. I've had this email for over 15 years and can't gain access after giving Yahoo customer service my recovery email address and recovery phone number. Is this a scam? How will I be able to gain access. Can we resolve this without send a US drivers license to another country. This feels fraudulent. Pleae help BBB.

      Business Response

      Date: 05/05/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to yahoo premier support in regards to being logged out of my yahoo account, I advised the young lady that I no longer had access to the phone number they are attempting to send the verification code to. She proceeded to obtain some information from me then tell me I have to pay to reset my password which is insane but Im desperate so I proceed with the process, she then ask me to upload my ID and started your process to shortly say after all of that shes unable to help me. I told her it is most definitely something she can do and she stated its not I have to create a new account. I need my account so so so bad everything goes to that email. PLEASE HELP

      Business Response

      Date: 05/07/2025

      The Yahoo team reached out to ****** ****** but received no response.

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I been trying to recover two on email accounts and smithja and scvfdsmith and yahoo support refuses to help me. I no longer have access to the phone number on file and I know the passwords to these accounts but they want codes sent a number I no longer have from close to years ago. I know the details to these accounts and they still said we can't help

      Business Response

      Date: 05/08/2025

      The Yahoo Team has received the details of this complaint we have reached out to the user with no reply.

    • Initial Complaint

      Date:05/02/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo locked me out of my email account and required authentication from an old email address (which was another Yahoo account. I attempted to log into the old email account and again was locked out of that account (despite having the correct username and passcode). The only solution was for me to call support. The only solution they could offer is for me to upload my state ID, which they don't have on record to begin with the match against. There is no reason for them to request my state ID to verify my account when I have the correct username and password. This is just a way for them to gather user's personal information.

      Business Response

      Date: 05/02/2025

      The Yahoo team will reach out to the member regarding their account.

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    Yahoo! is NOT a BBB Accredited Business.

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