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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo! Canada Co.

      200 - 99 Spadina Ave Toronto, ON M5V 3P8

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Rivals.com

      2950 N Genoa Clay Center Rd Genoa, OH 43430-9733

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    Customer Complaints Summary

    • 2,200 total complaints in the last 3 years.
    • 979 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost access to a ~20 year old email account, Yahoo Support will not help me unless I pay them.

      A couple months ago my personal information was compromised, including the email account in question and my bank information. They got into my emails and changed the passwords, which included my recovery email. I had just purchased a new phone, so I don't have access to the number associated with my account.

      Yahoo customer support strung me along each time I called, forwarding me to representative after representative, until finally they told me that there's nothing they can do for me unless I give them my payment information. I've literally had this email since before I could read, my dad created it for me. And the official Yahoo customer support won't help me recover my account that was hacked unless I pay them??

      Seems extremely unethical. How can I trust that this is even a solution, when they have a history with associated scammers??

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/27) */
      The Yahoo Team has received the details of this complaint and has reached out to************* to investigate and assist further.

    • Initial Complaint

      Date:12/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to log into my email they wanted to send me a text message to an old phone which was update then I had to call someone and they wanted me to scan my ID through a text message to verify who I am to be able to access my email but you don't need your social or your drivers license number while dealing with an email and I'm still locked out

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/27) */
      The Yahoo team will assist ***** with her Yahoo account.


      Consumer Response /* (2000, 8, 2022/12/29) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:12/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo will not allow me to update my password or phone number without paying for their premium service. I have access to my account on one device, but need to be able to update my password so I can have my account on future devices as needed. I have had this account for 20 years, and they are unethically requiring I pay to have access to it. They have confirmed there is no way for me to continue to access my account on any new device without paying for their premium customer service.

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/27) */
      The Yahoo Team has received the details of this complaint and has reached out to*********** to investigate and assist further.

    • Initial Complaint

      Date:12/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my email address since probably early 2000s. They are requiring 2 step verification to login. The phone # and email both associated with that are no longer active. Called customer support to verify my identity, as it requested to be the next step. They asked for money to get into the account, calling it Premium Customer Support. My e-mail is decades old, has tens of thousands of e-mails and linked to dozens of accounts. Give people back access to their mail.

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/27) */
      The Yahoo Team has received the details of this complaint and has reached out to ********* to investigate and assist further.

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo Small Business charged my chase credit card $153.75 on October 31, 2022 without providing advance notice that such a charge would be made for the domain name of foodpuppets.com subcription ID A-*********. I have not used this domain name in years and I contacted Yahoo on December 5, to contest the charge made on my credit card. I cancelled the services but they refuse to give me any credit and claim that I needed to cancel by December 4 in order to get a refund. My credit card statement did not arrive until late December 4 at night, and I cancelled on the morning of December 5, upon seeing the charge on my credit card statement. They refuse to pro-rate the charge and insist that they are entitled to keep the entire amount despite acknowledging that I was fully cancelling their services.

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/23) */
      The details of this complaint are in regards to a Turbify Small Business account (No longer owned by Yahoo). Please reach out to Turbify directly at************* or visit the Help center located at https:/*********************

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to update my information to my yahoo account so that I can sign back into my account. My phone number needs to be changed to: *************. I need to change my password as well. I am sending the requested documents to prove my identification. My yahoo account ID is *******************

      Business Response

      Date: 02/02/2023

      Business Response /* (1000, 5, 2022/12/23) */
      We understand that you'd like to reset the password for your Yahoo Mail account.

      We're sorry but the documents provided to not match our records. Because we can't confirm it's your account, we won't be able to help you with this particular Yahoo ID.

      We recommend creating a new Yahoo ID at login.yahoo.com, clicking Sign up at the bottom of the "Sign in" window, and then follow the onscreen instructions.


      Consumer Response /* (3000, 7, 2023/01/01) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have important information in that account. If you can't then what's your purpose? Here's my photo ID front & back.


      Consumer Response /* (-5, 8, 2023/01/01) */
      Consumer supplied email: *******************


      Business Response /* (4000, 10, 2023/01/03) */
      We're sorry but the documents provided to not match our records. Because we can't confirm it's your account, we won't be able to help you with this particular Yahoo ID.

      We recommend creating a new Yahoo ID at login.yahoo.com, clicking Sign up at the bottom of the "Sign in" window, and then follow the onscreen instructions.


      Consumer Response /* (4200, 12, 2023/01/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      If you could change my cell number in my account then I would be able to get in.**************


      Business Response /* (4000, 14, 2023/01/27) */
      I cannot make changes to the account without verification.

      We're sorry but the documents provided to not match our records. Because we can't confirm it's your account, we won't be able to help you with this particular Yahoo ID.

      We recommend creating a new Yahoo ID at login.yahoo.com, clicking Sign up at the bottom of the "Sign in" window, and then follow the onscreen instructions.

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The email ***************** has been attempted closure many times. Over the past I have been goign in circles. Yahoo mail gave out my information improperly. Everytime I try and delete the account I am told I need to wait 90 days till after a subscription is cancelled. After the 90 days I end up trying to log in and get locked out. I attempt to reset the password using my recovery metyhod. After entering charachters sent to reset the password I get a message telling to to call an ***** When I do and explain I get a call center in some far away land and told I cant access my account and that to reset it I need to join a "membership". Then the best part once joining which was done previously in July 2021. Once joined to regain acess I need to again wait 90 days till the subscription has eneded.

      This is whats going happen. First, NO corrospondence to the referenced account. Their is a recovery email on file. Secondly, If the account is not closed immedialtely upon receipt of this I will begin legal with the Massachusetts Attorney Generals Office Consumer Affairs Division. Any time spent going in circles further with this predatory practice will be billed to your company at $190 per hour. \\
      \Make sure it 's closed and that there is written confirmation.,

      Business Response

      Date: 01/05/2023

      Business Response /* (1000, 5, 2022/12/22) */
      The Yahoo Team has received the details of this complaint and has reached out to ******** to investigate and assist further.

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't access my account:************************

      The Help Centre sends me on an endless loop. The call center is for US only. There doesn't appear to be a call Centre that can help in Canada, nor a live chat or email contact.

      My account was compromised. The two factor authentication was changed (phone number from. ********** to **********) and the recovery email was erased.

      I am pretty sure I have the right password. When I enter it, I am taken to the page.

      I need access to this account. This is outrageous.

      Business Response

      Date: 01/06/2023

      Business Response /* (1000, 5, 2022/12/22) */
      The Yahoo Team has received the details of this complaint and has taken action to secure the account. We have also reached out to************** to explain how to regain access to the account.

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to reset my password to my email account with Yahoo and have been required to use their premium paid only support. I have access to the recovery email, I have provided the code, but they require a second code from a phone number I no longer have access to. With any other email service this would easily be solved by resetting the phone number as I have provided a legitimate 2 factor authentication code from a verified email attached to the account.

      Business Response

      Date: 01/06/2023

      Business Response /* (1000, 5, 2022/12/21) */
      The Yahoo team will reach out to ********* regarding his Yahoo account.

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my phone broken and was not able to access my email through a new phone. Upon putting my login, I would ask right away to confirm through logging into from my previous device or get a text to the phone number I no longer have registered. The last option was to call customer service. After speaking with the representative who gathered all the information (including a sent picture of the front and back of the driver license), the representative said that my identity was confirmed. She proceeded to ask for money, stating that everything afterwards is a paid service to help out. After discussing a price, she mentioned 3 different plans varying from $4.99-12.99 monthly. I tried to ask multiple times which is the cheapest option that would give me access to the further help I needed, she would proceed to ignore the question stating "Ma'am, listen to me and let me tell you about our plans" and start reading off long paragraphs of information without any necessary information. She was not respectful, she did not listen and it sounded like a scam. I was forced to hung up, but I am worried, considering the fact they have my driver license information. I would like my email back or at least to have an option to put in my password instead of being asked to log in through a previous device.
      The phone number I called was the one that pops up on their official Yahoo mail app

      Business Response

      Date: 01/06/2023

      Business Response /* (1000, 5, 2022/12/20) */
      The Yahoo Team has received the details of this complaint and has reached out to ************ to investigate and assist further.

    Yahoo! is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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