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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,188 total complaints in the last 3 years.
    • 966 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The recently changed format on the screen narrows the display of an article so that I am scrolling more frequently. As I scroll I lose the article I am reading because I do not scroll straight down as I read.Please return to the wider format used recently.

      Business Response

      Date: 06/09/2025

      Yahoo has received the feedback and will share it with our news team 

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo is refusing access to my wifes account that has private information on it and in doing so is interfering with her right to access it. They are trying to extort money from users and preventing this right. We are a military family and need access to this email for bills and other necessities. A customer service representative retaliated against us and removed the phone call option to reset the password word on the account to ensure we had to pay to recover the account.

      Business Response

      Date: 06/10/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:06/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo is a bunch of f****** dumbasses who don't understand the first amendment. They constantly reject suitable comments even though that is not their job. they are f****** worthless pieces of s*** who can go f*** themselves...

      Business Response

      Date: 06/10/2025

      Thank you for providing your feedback, we will submit to the appropriate parties for review.

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had the Yahoo email account ************************************** since I was 10 years old and it is linked to many important services and personal information.I recently lost access because I no longer have access to the recovery phone number and I have no other way to verify my identity.I also still have access to all my old emails through the Mail app on my iPhone, which proves I am the rightful owner.I find it unfair and frustrating that I am required to pay in order to speak with a support agent.I kindly ask that someone from Yahoo assist me in updating my recovery information and help me regain access to my account.Thank you for your time and understanding.

      Business Response

      Date: 06/09/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.


      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

      Customer Answer

      Date: 06/10/2025

       
      Complaint: 23438289

      I am rejecting this response because:

      I am not satisfied with Yahoos response. I have already spent a lot of time trying to solve this issue using Yahoos help page and tools. I only made this complaint because nothing worked. If I had found a solution by myself, I wouldnt have contacted you through the BBB.

      This is something urgent for me. My Yahoo account **************************************** is linked to a lot of important accounts in my life, including my ADP account, my bank, and other platforms I cant get into anymore because I lost access to this email.

      I still know my password and I can get to the login page, but I get stuck at the part where it asks to confirm with a phone number I dont have anymore. In the Mail app on my iPhone, I can still see all my old emails, but I dont get any new ones anymore and it shows a connection error. So the account still exists and its clearly mine but Im blocked.

      I just need someone to help me change the recovery info or give me a way to get back in. Im not asking for technical support or anything extra just access to my own account. Please help me with this. Its really important.

      Sincerely,

      ***** *******

      Business Response

      Date: 06/11/2025

      We were able to get in touch with this member and their issue is resolved.

       

      Customer Answer

      Date: 06/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:06/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use yahoo email for my main email and everything is connected to that email. I have my old phone number connected to that account. A few days ago I was logged out and after contacting yahoo about it they tried to make me pay for paid support to get back into the email account even after saying it was their fault they logged me out for using the mail app on my phone. *** never had to pay for customer service before that is awful. Can you please help me get back into my email?

      Business Response

      Date: 06/09/2025

      The Yahoo team contacted ***** ******* and assisted with regaining access.

    • Initial Complaint

      Date:06/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive always used yahoo for my email its the only one Ive had. They logged me out of my account and are saying I have to pay for them to verify my account and let me back in. Can you help me with this?

      Business Response

      Date: 06/09/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.


      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Initial Complaint

      Date:06/06/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem is that Yahoo has suddenly locked me out of my e-mail account (A) on May *********. When I try to login, I get the "Is it really you?" prompt, which sends a recovery code to another yahoo email (B), and when signing into that email, also gets the "Is it really you?" prompt, which sends a recovery code back to (A), thus creating a looping cycle. I am in ******, and there is no customer service accessible here.I would like to regain access to my e-mail, as my cell phone plan, and bank account are both linked to my account.

      Business Response

      Date: 06/11/2025

      The Yahoo team contacted *** **** and assisted with regaining access to the account.

      Customer Answer

      Date: 06/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      Yahoo let me back into my account after verification.


      Sincerely,

      *** ****

    • Initial Complaint

      Date:06/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the years I have lost access to the backup mail and my old phone, which is foreign (**********) for my *********************************** email is lost and I don't have access to it anymore. I however do remember my password and my exact birthday inside it and I hope to reclaim this account. However, to reclaim an account I have to basically pay just to retrieve an important email which is super annoying. I notice that I am not the only person who have issue with the paid customer support option as many have had the same issues before me so I hope to have this resolved.Please contact me US ***************,

      Business Response

      Date: 06/09/2025

      The Yahoo team contacted **** **** and assisted with regaining access.

    • Initial Complaint

      Date:06/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, so ive been using yahoo for more than 10 years, a couple of weeks ago when I tried to login to my account they asked me for a code from an old phone number thatI no longer have. I was still able to go on my email because I had it saved in my mail phone app but now they logged me out and still asking for the code to verify my identity. I have all my accounts linked to this email and also all my contacts such as my lawyer contact me on it. I really need a solution to have my account back. I tried to call the line support but nothing seems to work since I am in ******... I am really dissapointed in Yahoo and hopes someone will be able to help me

      Business Response

      Date: 06/05/2025

      The Yahoo team will reach out to the member regarding their account. 

    • Initial Complaint

      Date:06/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot access my account without accessing paid customer support. Free means of customer support are customer forum or automated chat assistance which does not resolve the issue just directs you to call the paid line without. Trying to access account even once claims I have tried to many times and will not allow me to continue.

      Business Response

      Date: 06/04/2025

      Yahoo has received the complaint and will reach out to the user to assist.

    Yahoo! is NOT a BBB Accredited Business.

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