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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    • Yahoo!

      10 Cadillac Dr. Ste. 400 Brentwood, TN 37027

    Customer Complaints Summary

    • 2,188 total complaints in the last 3 years.
    • 966 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please read this email my brother sent to CEO and Communications Officer at ************************** *** ****** From:************************************************************ To:******************************************************************* Cc:*********************************************************************** ,********************************************************************* ******************************************* Tue, Jun 3 at 5:09 ****** whom it may concern,I am a project manager for a software company and my sister has had a Yahoo account *************************************** that she is locked out of since her recovery phone number was disconnected years ago as she changed it.Please note her other email is ****************************************** that I am also copying in this email since this is the only Yahoo email now she has access to now but rarely uses this email.We spent hours on the phone with Yahoo support by calling ************** and we were given a ticket case number of *********** sister and I followed directions and even texted them her driver's license number (see attached screenshots) only to be told this does not meet verification by Yahoo ********** sister's email account *************************************** is linked to a phone number that is has been disconnected for years which is ************ and when she tries to login the Yahoo system either wants to either send a text or Whatsapp to this number that IS NOT POSSIBLE since this number is disconnected with no other option other than to contact Yahoo support which we did without any ********** what else are we supposed to do? My sister's correct phone number is now ************ and all we are asking is to change the recovery number to her current phone number as she does remember her password for this email address.Can you please help us, as my sister has important emails she is waiting for as she is currently looking for employment and needs to get into her email account of *************************************** that she probably has had for almost 3 decades now.Thank you in advance,*** ****** Tel: ************ I also had a chat today and they don't help!************************************************************

      Business Response

      Date: 06/04/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

      Customer Answer

      Date: 06/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I received an email and they linked my correct phone number to my Yahoo account so I am no longer locked out and this issue is now resolved.


      Sincerely,

      ******* ******

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot access important information in my email inbox. I correctly entered password, was asked to login to back up email to verify. When logging into back up email I am then asked to verify again via a phone number I no longer have access to.2 different verifications but still cant access, then it says I have to pay Support to possibly get in is $12 a ******** is a free email account I have had for at least 15 years. I need access to at least move to a different service. I just want to access my bank and job info. But I have to pay to speak to anyone or even use live chat.

      Business Response

      Date: 06/04/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

    • Initial Complaint

      Date:06/04/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently got locked out of my yahoo mail. I went through all the steps on their recovery page. However, my phone number has changed and I do not know the emails that were listed. I went to my phone carrier trying to get them to help me change my number. I have spent days working on this. **************** said because its an old phone number they can not help me. I put in for a new job and now I can not complete the hire process because everything is in that email. I have had the same email since college(23 years). I am fairly tech savvy and have tried everything!!!! Please help. Recreating a new email is not an option.

      Business Response

      Date: 06/04/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.


      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple of my emails have been locked at the same time requiring multi-factor authentication through backup emails. However, I cannot access any of these emails because all of the emails that I use for backup are with Yahoo. The process to recover each account is behind a paywalled support call. I have had most of these emails for a very long time and there was no obvious disclosure. Many other services provide reliable ways to recover lost accounts, and **********************'s services do not live up to that standard, especially considering that this is a problem purely on the end of Yahoo. The recovery phone numbers attached to the emails are also old and no longer active, preventing me from logging in despite knowing the correct passwords. Finally, this issue forces me to provide my identification, credit card number, and phone number to Yahoo if I were to try to use their paywalled support call, which is not an initial requirement for possessing a Yahoo email address.

      Business Response

      Date: 06/06/2025

      The Yahoo Team has received the details of this complaint and have reached out to assist the user with no reply.

      Customer Answer

      Date: 06/09/2025

       
      Better Business Bureau:

      Thank you BBB. I decided not to retrieve all my yahoo accounts. They asked me to send a copy of my I.D. with a picture holding my I.D. with clear picture of me. The yahoo accounts I could not access anymore are all with banks accounts so I just preferred to change an email provider. Thank you so much for a quick response. 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Bethalin ******

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo held my account for ******. My verification method was my school email. The school deleted my school email. I was logged into my yahoo email on my phone. Yahoo claimed there was suspicious activity on my account and required verification. I not longer have access to the email in my verification method. I spoke with live support and asked if they could add my phone number to the verification methods. Yahoo live support stated they can, but will only add my phone number as a verification method if I purchase their yahoo plus pro subscription for $12.99. I have had this account for 27 years. After paying the $12.99 subscription fee to access my account I was asked if there was anything else they could for me. I asked them to cancel my subscription now that I have access to my account. I was told they can not help me with that. So much for plus pro service.

      Business Response

      Date: 06/04/2025

      The customer contacted ********************** support and regained access to his account. After regaining access the customer canceled their paid service.

      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23415911

      I am rejecting this response because:

      Repeating my complaint is not an answer. Access to my account was blocked by yahoo, access was withheld unless I paid $12.99. I want the $12.99 refunded.

      Sincerely,

      **** *******

      Business Response

      Date: 06/11/2025

      The paid service for the customer has been performed and a credit has been issued.

      Customer Answer

      Date: 06/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 email addresses with Yahoo. I received a message that my password is incorrect and to reset it, I have to call and pay for them to reset the password. I no longer have access to the recovery phone number, so they are saying the password cannot be reset without paying. I entered the password today so I know it is correct. It locked me out at 1:30 this afternoon. Yahoo is a free email server so I should not have to pay for my password to be reset. The email addresses in question are ************************************ and *********************************

      Business Response

      Date: 06/06/2025

      The Yahoo Team has worked with the user to resolve this complaint. We assisted the user with the verification of their account.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Primary complaint is that there is no way whatsoever to contact Yahoo for tech support. They ask for "feedback" but nothing ever happens. Changes to their Yahoo mail program that forced us to accept the new format and would not allow continuation of the preferred. Features (such as a vertical scrollbar, deleting large numbers of emails disappear and the recommended fixes do not work. I should not be forced to switch to Gmail (and since most of my daily dealings are in Yahoo--changing would be an enterprise!) simply because they cannot get their platform to consistently work on Chromebook. Downloading Firefox did not solve problems, caused more so I cancelled it. Surely I am not the only one complaining, but they are so big, they don't care.

      Business Response

      Date: 06/04/2025

      Thank you for providing your feedback to Yahoo. We will submit this to the appropriate parties for review.

    • Initial Complaint

      Date:06/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************** calls my company constantly asking for the business owner (me). When I ask them to remove my company from their call list they hang up immediately. My company is ************************* Located in ****, ks.

      Business Response

      Date: 06/04/2025

      The Yahoo team has received the details of this complaint. We (Yahoo) will not contact a member unless they have reached out to us first. If you have not contacted Yahoo for help, we would consider this a scam and recommend blocking the number you are receiving calls from.

    • Initial Complaint

      Date:06/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not able to access my email account due to no longer having access to the recovery account. I have had that account for about 15 years, and everything that I do is associated with it. Losing that account would truly affect my livelihood.

      Business Response

      Date: 06/04/2025

      The Yahoo team will reach out to the member regarding their account. 

    • Initial Complaint

      Date:06/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother in law has had a yahoo email account for years. Knows her account and password details. However, is being asked for verification and the number on file has the wrong area code so she is not receiving messages. The alternative is to have an email sent to her account which is not letting her in (useless).The infuriating part of this is the lack of customer support. No phone numbers to speak to a human. And constantly been funneled to a paid service to have her issue corrected. This feels like an utter scam. Im not sure why the area code in her phone number is even incorrect. I question if this was done without her knowledge at this point, given this shady practice. We do not feel comfortable paying for this as it feels very much like a scam and even if its legitimate I feel it is unwarranted to charge a fee for such a service.

      Business Response

      Date: 06/10/2025

      The Yahoo Team has received the details of this complaint and have reached out to the user to investigate and assist further.

    Yahoo! is NOT a BBB Accredited Business.

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