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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    • MovieFone Inc.

      333 Westchester Ave. 2nd Floor White Plains, NY 10604

    • Oath

      Legal Support PO Box 65771 Sterling, VA 20165

    Customer Complaints Summary

    • 2,225 total complaints in the last 3 years.
    • 1,004 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently filed a complaint against **************** with the attorney generals office who were very kind and aggressively went after the 'business' and appear to no longer be in business afterward as a result. My concern on Yahoo is when typing in my name ***** ********* and scrolling down you will see a listing with my email and contact information I would like removed, please. It was removed by ****** after my complaint with the ************************ but is now appearing on Yahoo. I would like it removed please. Thank you.

      Business Response

      Date: 04/04/2025

      The Yahoo team contacted ***** ********* and educated on how to remove the results.

      Customer Answer

      Date: 04/04/2025

       
      Complaint: 23148399

      I am rejecting this response because: I was initially told to send **** a screenshot to assist them with its removal. I received an email from Yahoo at the same time from the Better Business Bureau saying 'I need to reach out to the company asking them to remove their content'. The problem with their request I have made them aware is the company **************** is no longer in business and are unable to contact anyone. This was a waste of my time. 

      Sincerely,

      ***** *********

      Business Response

      Date: 04/07/2025

      The Yahoo team contacted ***** ********* and provided information on how to remove search results.

      Customer Answer

      Date: 04/09/2025

       
      Better Business Bureau: It appears the false information along with my email and phone number listed by '****************' has been removed by Yahoo, thank you. I suffered a severe injury along with other injuries while staying at the **************** owned by a ***** ***** my attorneys ****** ****** and ***** ***** filed a lawsuit against which is pending and in retaliation listed false information with **************** about myself. When contacting **************** I spoke with an individual who called me a 'honkey' many times despite speaking to him professionally. I addressed my concerns with the ********************************* and shortly afterward the company no longer exists. Thank you. 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My email is locked and yahoo tried to extort me to get in unlocked, closed previous complaint without giving me access and still needs to be addressed

      Business Response

      Date: 04/02/2025

      The Yahoo team will reach out to the member regarding their account.

    • Initial Complaint

      Date:04/01/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Ongoing Account Recovery Issues with Yahoo Details:I have attempted to recover my Yahoo account multiple times, making at least 10 calls to their support team. Each time, I am connected with representatives who either struggle with English or provide no real assistance. Instead of offering an actual solution, they repeatedly give me scripted, unhelpful responses and send me in circles without any progress.Yahoo has failed to fulfill its commitment to helping users regain access to their accounts. Despite following every recommended step, I am still locked out. When I request escalation to a supervisor, my requests are ignored or deflected.This issue is critical because my account contains important personal and financial information that I can no longer access. Yahoo's lack of effective support is unacceptable. I need direct assistance from someone who can actually resolve this issue, not another generic response from an unhelpful call center.I am requesting immediate escalation to a competent support representative or further action will be taken.

      Business Response

      Date: 04/02/2025

      The Yahoo Team has worked with the user to resolve this complaint. We verified the user and updated their verification information.

      Business Response

      Date: 04/02/2025

      The Yahoo Team has worked with the user to resolve this complaint. We verified the user and updated their verification information.

      Customer Answer

      Date: 04/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Wales

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After 20 years using the email address **********************************************,yahoo locked me out of my account and wants me to pay for support service to get it fixed.

      Business Response

      Date: 04/01/2025

      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Initial Complaint

      Date:03/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to my yahoo email. I have been locked out of my e-mail for one week. I have had this same email and phone number for over 30 years. I have made multiple calls spending hours this week to absolutely not get a person to help me. They had me scan my license 3 times front and back and also had me take a selfie that they send to a company to verify my information just to come back and tell me that Im not verifiably. This is ludicrous that they can get away with doing this to people. Now someone is going through my emails that got into my account because they dont help the people who arent hackers etc.

      Business Response

      Date: 04/01/2025

      The Yahoo Team has worked with the user to resolve this complaint. We verified the user and updated their verification methods.

    • Initial Complaint

      Date:03/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im unable to access my Yahoo! email account. When I enter my correct login information, Im prompted to verify my identity, but the verification is sent to a phone number that no longer exists. Additionally, my recovery email is not available for verification. Yahoo! support is only available for a fee, which is unacceptable given the amount of people stuck in this situation. My account contains important emails, and I need a way to regain access. i have had this account for over ************************************** not being able to access it this is unacceptable

      Business Response

      Date: 04/01/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.


      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used AOL email for decades, logging in every day with my username and password. Then today, they suddenly required two step verification to access my email. I am not capable of receiving the code. The only other option given is to call in and have my credit card ready, because their customer service is a premium service that requires payment. They are extorting people. Demanding a ****** in exchange for email accounts full of personal information, tax documents, letters from loved ones whove passed away. Ive lost everything, but on principle, I refuse to pay a dime.

      Business Response

      Date: 04/01/2025

      The AOL team will reach out to the member regarding their account.

    • Initial Complaint

      Date:03/29/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a Yahoo Mail account since 2009 and have never had to pay any sort of fee to have my password reset. I use my email for personal use and my business. To have been purposely locked out of my account for weeks now and then demand money is disgusting.

      Business Response

      Date: 03/31/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:03/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account was opened under ************************************* which was my wife's account. The date of the transaction ranges from February of 2022 to present. My wife passed away April 3, 2023. The amount paid to the business is $1400. The business has not made any effort to resolve the complaint. These transactions were not authorized by me, and I am not responsible for a deceased spouse's bills. When my wife passed away this account was adjusted for me to pay other bills and AOL was not on the list otherwise this account would have been closed sooner. I have no idea what I was paying for AOL would not tell me what the bill was for. This transaction didn't show up in my activities that I check on a monthly basis so I was unaware that I was being charged. The last bill they sent me was a bill that was overdue and threatened to go to collections if not paid.

      Business Response

      Date: 04/01/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a yahoo account since I was 12, meaning I created the password for said account when I was 12 and have not been able to remember it since. I have upgraded my phone and it has just transferred over for year not posing an actual issue yet. Until the other day my yahoo account says I need to enter the password to gain access again. This email is connected to almost everything in my life I simply cannot just create a new one because that poses an issues with all of my other social account ie. ********, snapchat, tiktok, work literally everything. I thought I could call yahoo and have them help me resolve the issue because when I tried to change the password my recovery method is my phone number from when I was 12!! I do not have access to the number any longer. As I said I was going to call only to find out that the only way for me to receive help I got to pay a monthly fee and then additional fees requiring technical support, this is outrageous ive raved about yahoo and always gave them good reviews and support only for this to happen. All I would like is to gain access to my account again ive just got to change my password.

      Business Response

      Date: 03/31/2025

      The Yahoo team wil reach out to the member regarding their account. 

    Yahoo! is NOT a BBB Accredited Business.

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