Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,225 total complaints in the last 3 years.
1,010 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 3 emails with ************************** and I had a phone number change. I updated my phone numbers on two of my accounts and accidentally left off my business account. In attempts to contact customer service to resolve the issue and add my new phone number to my business account, I was rudely told by customer service they WILL NOT help me without paying a monthly premium and without me being a paying customer they will not speak to me. I asked for the yahoo concierge department, and I was told I am lying they do not have a concierge department, and no one left me a voicemail from that department. I was called a liar as well as refused any help without payment. This company is a scam and they outsource service and these people are awful
Business Response
Date: 03/13/2025
The Yahoo team will reach out to the member regarding their account.
Initial Complaint
Date:03/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had to reset my computer and lost all my saved passwords, When I went to log into yahoo! i couldnt remember my password, the phone number set is from over a decade ago and is no longer my active phone number so recovery options are not available. Instead of being a normal service, yahoo! is holding my email hostage and trying to charge me to reset the password. On literally every single website Ive ever been on, the password reset is a simple send code to phone or email service that takes less than 2 minutes, why is yahoo! not only outdated and trying to charge me for this
Business Response
Date: 03/12/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

Customer Answer
Date: 03/12/2025

Complaint: 23053441

I am rejecting this response because: yahoo! Is still trying to extort me and hold my email hostage. Provided no help, kept me on the phone for over an hour as well, my account still isnt recovered

Sincerely,

**** ******
Business Response
Date: 03/12/2025
In order to assist we need to know the email address that needs assistance.
We will reach out again for this information.

Customer Answer
Date: 03/12/2025

Complaint: 23053441

I am rejecting this response because: attached the listed contact from bbbinternational, yahoo! Countinues to try to extort me, thats a crime.

Sincerely,

**** ******
Business Response
Date: 03/13/2025
We have reached out to this member twice asking for his Yahoo email address.
He has not provided it.
If he would like assistance he can send us another email with his Yahoo email address.
Customer Answer
Date: 03/13/2025

Complaint: 23053441

I am rejecting this response because: full on lie, they reached out to me once and ive already given them my email and my phone number, how did they lose it already? Was it between the extortion attempt or keeping me on hold for over an hour while refusing to provide any help

Sincerely,

**** ******
Business Response
Date: 03/18/2025
We have reached out to this member twice asking for his Yahoo email address.
He has not provided it.
If he would like assistance he can send us another email with his Yahoo email address.
Customer Answer
Date: 03/19/2025

Complaint: 23053441

I am rejecting this response because: duplicate copy and paste response, same as the previous message and remains a blatant lie "full on lie, they reached out to me once and ive already given them my email and my phone number, how did they lose it already? Was it between the extortion attempt or keeping me on hold for over an hour while refusing to provide any help ", they are still outright lying and going out of their way to provide no help or support. At this point the issue needs to be raised to someone higher up at yahoo, as the person and people they have provided so far have gone out of their way to be unhelpful and have lied continually

Sincerely,

**** ******
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Yahoo email was hacked. I cannot get into it. My backup authorization email and phone number were changed/deleted. I can't access it to change anything back, and am not going to pay this premium service just go get help getting into an email that I've owned for over two decades. I have very important information on my email.
Business Response
Date: 03/12/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Initial Complaint
Date:03/10/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cannot access my AOL account and Ive tried calling multiple times to provide verification but I am still not able to get access. What else is needed to verify its me and get access? When I originally signed up many years ago I had a landline that I no longer have access to and I wouldnt be able to receive a text for verification if I did.
Business Response
Date: 03/10/2025
AOL has received the complaint and will reach out to assist.
Customer Answer
Date: 03/11/2025

Better Business Bureau:

I have been contacted by AOL and now have access to my account. I was very impressed and grateful for their help and speediness of resolving this!
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:03/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yahoo thinks I still have an i phone. Instead of helping. They hide their costumer support behind a pay wall. No other companies do that. Quite honestly I'm thinking about suing them and bankrupting them
Business Response
Date: 03/10/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.
Initial Complaint
Date:03/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a yahoo account for over 10 years. But over these 10 years I have not had the same phone number associated with the account. I KNOW the password and email to my account and any other additional information needed, but I am locked out due to not being able to verify with an old phone number. I called for support, but they are saying we have to "pay" for their service in order to change the phone number associated with the account. This is a scam, I have never had an issue logging in until they added this new verification and payed support. All I need to do is change the phone number on my account so I can verify log in. It is not my fault that yahoo added extra measures to log in without alerting everyone to make sure their account details are correct so nothing like this happens. I know for a fact I'm not the only one with this issue either, as there are several people filing complaints for this same issue.
Business Response
Date: 03/10/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Initial Complaint
Date:03/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am besides myself trying to get access to my yahoo account. I tried yesterday and this *** was horrible. I want access to my things who can help me with this concern?
Business Response
Date: 03/10/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Initial Complaint
Date:03/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Although I have access to my Yahoo account on my Iphone, and I know my password to my Yahoo account, I can't gain access any longer on a desktop or any other device as after I input my password it asks for me to verify a code sent to a recovery email address. I no longer have access to the recovery email as it was a college email that I no longer have access to. The only way to fix is by calling in Yahoo and paying a premium service of for them to tell me they cant verify my ID with my email account because of me using an alternate spelling of my name of ONE LETTER when I created my email account when I was 15 years old. Also since the *** don't match since I put a different year of birth. This is ridiculous, I have been a customer for years and have all my accounts linked to this email address.
Business Response
Date: 03/07/2025
The Yahoo Team has worked with the user to resolve this complaint. We have verified the account and updated the verification methods on the account.
Initial Complaint
Date:03/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
changed my number a while back cant access my email. customer service refuse to help me. they have hung up on my 3 times today. im just trying to check my emails.
Business Response
Date: 03/06/2025
Yahoo has received the complaint and will reach out to the user to assist.
Initial Complaint
Date:03/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yahoo Mail (owned by *******) is making a habit of blocking my login attempts every couple of month despite verification and backup email claiming all in attempt to force me to pay for ************ services or risk losing my account altogether. When talking to ************ services, they also demanded my drivers license number and credit card before continuing. To protect my identity? I stopped the conversation. This is also happening to the backup account. Talk about extortion! Or Verizon/YahooMail has been hacked and they're just not publicly admitting it?
Business Response
Date: 03/07/2025
Yahoo does ask to verify members are still owners of an account they are accessing for various reasons as outlined in our help page ************************************************************************************
Customer Answer
Date: 03/26/2025

Complaint: 23029209

I am rejecting this response because: Yahoo's response was to email a link to their HELP page that ignores the fact that you do not meet any of the listed criteria for their continually blocking your email and your emergency backup email and has looping AI ChatBot that sends you to PAY UP to talk to a human page (extortion). They followed up by sending an email link to their 47 ****************** of Service Agreement that, to distill it says Yahoo can and will do whatever, whenever to any user and the user has NO recourse (except to close your account and just try to find an email provider that doesn't strip your data and do the same thing) and be grateful we let you into your account and your emergency backup account long enough to read Yahoo's response. This to a 28-year customer. **********************/*******= $182.93 billion. Welcome to the new Golden Age of corporate America!
**********************************************************************************************************************************************************************************************
They did send a followup email:
We'd love to hear from you! Thank you for choosing Yahoo! By answering just a few questions about your experience, you'll be helping us improve our customer service. Taking the survey is easy and will take less than 2 minutes, click the button below to provide your feedback. If the survey link doesn't work, check to see if your browser allows pop-*** or try a different internet browser. Thank you for being a valued Yahoo member.
Sincerely,
Yahoo Customer Experience Team
I hope they will not retaliate on a 28-year customer for posting a complaint...
Sincerely,

**** ********
Business Response
Date: 03/27/2025
The Yahoo team has received the details of this complaint and has forwarded it to the appropriate team for review.
Customer Answer
Date: 04/06/2025

Complaint: 23029209

I am rejecting this response because:
They haven't sent any response to my initial rejection. They haven't send anything since their initial response on March 17, 2025. But we all understand why - as a giant, wealthy. powerful corporation they don't have to. Their "Updated Terms of Service" in legalese says they will do "whatever, whenever they wish to the consumer and if the consumer doesn't like it just try finding another email provider that doesn't do the same....ha ha ha." (paraphrased) For extra laughs, they changed their email setup, format again and this time users cannot return to "classic".
Thanks BBB for trying and add mine to the group you may be collecting of lost causes on this subject.

Sincerely,

**** ********

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Yahoo! is NOT a BBB Accredited Business.