Business Profile

Internet Services

Yahoo!

Headquarters

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Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,225 total complaints in the last 3 years.
1,009 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Not really sure what to do. Yahoo has disabled the use of security questions to access emails in order to further increase the likelihood that you will attempt to contact the (Paid) customer service phone ********* attempts to ask you the question, which it does prompt when you are incorrect, but if you are correct, it then takes you to a page where it tells you that your only option is to pay them a monthly fee which covers their premium customer care to get your account back.I understand they are running a business, but what is the point of setting up security questions if they don't matter?I really do need access to my other email for personal medical reasons and I can't afford these costs.
Business Response
Date: 02/18/2025
The Yahoo team contacted ****** **** but is now receiving no updates from the customer.
Initial Complaint
Date:02/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was hacked and all the 2FA methods(phone, WhatsApp, and email) were changed. I have very important documentation in this email address that I have had for 10 years+. i need assistance with my account recovery since there is no support options for Canadian customers.
Business Response
Date: 02/12/2025
Yahoo has received the complaint and will reach out to the user to assist.
Customer Answer
Date: 02/12/2025

Complaint: 22931705

I am rejecting this response until I receive the assistance I need. I will wait.

Sincerely,

***** ******
Business Response
Date: 02/13/2025
The user has been verified and regained access to their account.
Customer Answer
Date: 02/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yahoo is now charging users 12 to speak with customer service when you need assistance accessing your account because youve forgotten the password and no longer have the number. It is completely frustrating trying to get assistance when the self serving tool doesnt work
Business Response
Date: 02/11/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yahoo provides a service that allows people to comment on articles they publish. That service has restrictions on what can be said called "Community Guidelines". ALL my comments are being rejected, although the meet the guidelines. As an experiment I made a one-word comment. That word was "hello". It was rejected. See attached screen print.
Business Response
Date: 02/13/2025
After reviewing the account this members commenting privilege has been revoked for violation of our community standards.
*******************************************************************************************
Customer Answer
Date: 02/13/2025

Complaint: 22921472

I am rejecting this response because:
I have never submitted a comment that violated the community guidelines. I ensure to the best of my ability that the guidelines are met. If Yahoo has a problem with my comments, then it is their problem due to the poor programming of the algorithm that evaluates the comments. My comments are always respectful, polite and factual.
Yahoo cannot show me one instance of when comments that I have made did not meet their community guidelines. If I am wrong, then have them provide said proof. Proof is not repeating the statement and saying it violated the guidelines. Proof is the actual guideline I violated and what part of my comment failed to meet that criterion. Otherwise, they should be required to undo my status and rewrite the algorithm to be more flexible and accurate.
I have used the same comments on AOL. They passed AOL guidelines. Yahoo is the problem not me or my comments.

Sincerely,

***** **********
Business Response
Date: 02/14/2025
After reviewing the account this members commenting privilege has been revoked for violation of our community standards.
*******************************************************************************************
Customer Answer
Date: 02/15/2025

Complaint: 22921472
I am rejecting this response because:
The 2nd response is a copy of the first response. Again, I have never violated the "community guidelines" and the problem resides with Yahoo. Neither the 1st nor the 2nd responses address my complaint about the poorly written algorithm or implement actions to correct the code. Yahoo has yet to provide a response that intelligibly addresses my complaint.
Yahoo appears for now to have restored my commenter rights. Twice I have had to file a BBB complaint to get action. All my attempts to contact Yahoo directly were ignored. That needs to be corrected.
But with that poorly written code that screens comments, it will occur again. To close this complaint, the BBB should get a commitment from Yahoo to correct that algorithm.
Failure Examples:
I referenced New York Penal Law ****** in a comment. It was rejected. Remove the word penal it is accepted.
I cut and pasted from a yahoo article In July 2023, Judge ****** said that the verdict found that ***** had raped ******* according to the common definition of the word, i.e. not necessarily implying penile penetration. It was rejected, even though it was published in the article for all to read.
Sincerely,
***** **********
Business Response
Date: 02/20/2025
The Yahoo team has received the details of this complaint and has forwarded it to the appropriate team for review.
Customer Answer
Date: 02/21/2025

Complaint: 22921472

I am rejecting this response because:

It does not resolve my issue. Yahoo provided an open-ended vague response that leaves me hanging. The correct response should have been, Yahoo removed the restriction on consumer and is taking steps to correct the algorithm that evaluates comments content. The removal of the restrictions will be immediate and the algorithm will be improved in the next 30 days. Yahoo extends our apologies to the consumer for all the unnecessary hassles we caused him. Yahoo will strive to be more contactable, flexible, responsive and listen to what its users want.
Sincerely,

***** **********
Initial Complaint
Date:02/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
it's Yahoo Inc company and so this needs to be an thorough investigation because my Yahoo email address has been hacked and so I can't sign in and I'm frustrated and I'm very tired of resetting passwords and making email addresses that I don't have and it's a paid service and I contacted them multiple times about my Yahoo email address and they are "no help" . and so this needs to be an thorough investigation because I want my Yahoo email address removed and it's "********************************************************************".and don't email me at Yahoo because it's not working and so email me at gmail because I don't trust them anymore and please have them delete and terminate my Yahoo email account because I'm so tired and I'm frustrated and I'm not satisfied with them and so please have them to delete and terminate my Yahoo mail account because I had to make about 15 strong passwords on my Yahoo email account and I had to make about 10 Yahoo email address and I only have one and when I log in I get **************************************** please verify that it's you and enter your Yahoo password to send you a code and that's not my email address and so please this needs to be an thorough investigation because so tired of dealing with "Yahoo" . And so please have them delete and terminate my Yahoo email account because it's hacked and someone is probably using it without me knowing and so please have them delete and terminate my Yahoo email because I'm at another email provider and it's gmail and so don't email me at Yahoo because it's not working and so please email me at gmail because I don't trust Yahoo anymore.
Business Response
Date: 02/11/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

Customer Answer
Date: 02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

** ********
Initial Complaint
Date:02/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was locked out of my Yahoo mail account, out of the blue, and keeps saying log in with a previous device (which they all are, PC, PHONE, LAPTOP, APP...) and only redirected to a site that was stating, in order to gain access back to my email, I would have to pay for a "premium subscription". I have had the same email address for over 20 years and whenever I ask, "why would I need to pay for assistance with my login", they either hang up, become extremely frustrated or tell me to just pay the money if I want access back to my emails. This email has my lease agreement, that I cannot digitally sign because I cannot access it, along with other information. I AM BEING SCAMMED!!!! I have the right login credentials but have had to call 3 different numbers all claiming to be "a paid premium service for yahoo mail access recovery". I need someone to contact me ASAP, so that MY HOME IS NOT AFFECTED BY THIS SCAM
Business Response
Date: 02/10/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Initial Complaint
Date:02/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The online Yahoo support service does not help me in addressing my issue. For some reason, Canada does not have a dedicated support line and the articles given do not answer my question. It is upsetting that the American Yahoo support service also cannot help me due to my email being Canadian. It is a support system based on not helping users and it makes it as difficult as possible to access help. Shocking that a company with this many users does not have a dedicated support line in ****** and relies strictly on basic articles that only help so much.
Business Response
Date: 02/10/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Initial Complaint
Date:02/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Father has the password for the account but gets sent a verification code to a 20 year old email he no longer has, confirms his identity and everything but then they dissapear
Business Response
Date: 02/10/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

Customer Answer
Date: 02/10/2025

Complaint: 22916269

I am rejecting this response because:
Because I was contacted again by their team only to be ignored yet another time.

Sincerely,

******* *******
Business Response
Date: 02/11/2025
Before we can assist someone with a Yahoo account, we need to verify that they're the owner. To do this, we need to ask questions based on the information that appears on it. The information we normally look for is not present on the account that you're asking for help with, so we have no way to assist you.

Customer Answer
Date: 02/12/2025

Complaint: 22916269

I am rejecting this response because:
They admit that they scraped the password away and all security questions from the account, and instead ask for private personal information such as taking a picture of an ID.
I have every single information about the account and can even name other emails associated with it,yet they want private personal information that I never agreed to giving, especially since I do not put my real name as the account exactly because of these intrusive business practices

Sincerely,

******* *******
Business Response
Date: 02/13/2025
Before we can assist someone with a Yahoo account, we need to verify that they're the owner. To do this, we need to ask questions based on the information that appears on it. The information we normally look for is not present on the account that you're asking for help with, so we have no way to assist you.
Initial Complaint
Date:02/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Yahoo Mail regarding their email services. I have been a loyal user of ********************** email for the past 10 to 15 years. Recently, I have found myself locked out of my email account, and despite knowing my password and the recovery number (no longer have access to number), Yahoo's system continues to deny me access. The email is ************************************ and I know the recover phone number but no longer have access to this number.The recovery process demands I input my name, which I am confident I am entering correctly, yet it still claims the name is incorrect. As a result, Yahoo is essentially coercing me into subscribing to a paid service for assistance, which I find to be an unfair and unethical business practice.I firmly believe that a company of Yahoo's stature should provide free and efficient assistance to users who have been long-term customers. Their current approach to customer support leaves much to be desired and certainly does not reflect well on their commitment to user satisfaction.I would appreciate any assistance the Better Business Bureau can provide in addressing this issue. Thank you for your time.
Business Response
Date: 02/12/2025
The Yahoo Team has received the details of this complaint we have reached out to the user in an attempt to assist them with their issue.
Customer Answer
Date: 02/19/2025

Complaint: 22916238

I am rejecting this response because:
I received the email regarding my email and provided the Yahoo representative with requested details proving my ownership of the account. I sent my drivers license and also many screenshots of emails from in the account in question that I had in my photo album including providing the senders of emails I receive and emails I composed or drafted in account and sent. This was several days ago and have to receive a response on the next steps required.
Sincerely,

******* *********
Business Response
Date: 02/20/2025
The Yahoo Team has worked with the user to resolve this complaint. We were able to verify the account and assist them with regaining access.
Initial Complaint
Date:02/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to change my Yahoo! Canada email account settings while I can still access my emails via email applications on my phone and my computer.When accessing the account via a web browser (the only way to change account settings), I am asked to provide a code that Yahoo! apparently sends to my recovery email address. However, no emails from Yahoo! with a confirmation code are being received.I phoned the 800-number listed on ************************** Help page, but I was told that they did not support Canadian accounts (i.e., @*************************************************** and advised me to check recovery instructions on Yahoo! Canada Help page. Doing so was fruitless too - the only option I was given is to create a new account. Note: ********************** Canada does not offer phone or email support contacts for its Canadian ************ summarize:1. I know my current password to @************************* email account.2. I know my recovery email and have access to it.3. I can send emails between my Yahoo! account and the recovery email account without issues.4. I can access my email via email client applications on my phone and my computer.However, Yahoo! is not allowing me to access my account settings or configure new devices with email clients with access to my account. Their only solution seems to be creating a new account and abandoning my existing account.I would like to request assistance of BBB and Yahoo! *** to fully recover my email account.
Business Response
Date: 02/11/2025
The Yahoo team will reach out to the member regarding their account.
Customer Answer
Date: 02/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Alexei Pidtchenko

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Yahoo! is NOT a BBB Accredited Business.