Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,225 total complaints in the last 3 years.
1,010 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My email has been hacked over an over Ive called yahoo email them an they have done nothing to fix it
Business Response
Date: 02/25/2025
The Yahoo Team has received the details of this complaint and have reached out to the user.
Initial Complaint
Date:02/17/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am looking to get my password reset with yahoo. And they are requiring me to pay money to reset a password that they confirmed is my account. I need to log in to complete some forms for work.
Business Response
Date: 02/18/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.
Initial Complaint
Date:02/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Name: Yahoo Business Address: ************************************************* Phone Number: ************** I am filing a complaint against Yahoo for locking me out of my email accounts without warning and providing conflicting billing information when I tried to resolve the issue.1. Account Lockout Without Warning:Yahoo suddenly locked me out of all my accounts except one, including ***************************************** without any prior notice.I was not asked to verify anything before the lockout happened.2. Conflicting Billing Information:When I tried to access my account, ********************** displayed this message:> "You're almost done Hi Prophetess Terravia D,Unfortunately, were unable to process your payment. Please take a few minutes to update your information and ensure that outstanding charges on your subscription linked to **************************************** are cleared.Yahoo Plus Support with LastPass (Canceled): Outstanding balance of $10.23.Need assistance? Call **************."However, when I called Yahoo Support, they told me I did NOT owe any money.This contradiction caused me to be locked out unnecessarily.3. Poor ******************************* Issue:I called Yahoo multiple times on February 17, starting early in the morning, to resolve this issue. My call history confirms:5:30 AM 33 minutes 49 seconds 6:43 AM 4 minutes 13 seconds 6:51 AM 4 minutes 48 seconds The Yahoo representative repeatedly asked me to verify an account I was already locked out of.I explained that I couldnt verify it because I had no access to my emails.Frustrated, I called her a name because she refused to listen, and instead of helping me, she hung up on me.When I called back a third time, I was told there was NO outstanding balance, proving Yahoo had falsely claimed I owed money.
Business Response
Date: 02/19/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Initial Complaint
Date:02/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yahoo blocked my email address ******************************************** I tried to change my password on 2/14/2025, and probably entered the new password with an error. All password recovery options do not work for some reason. I called their support line twice, they said they cannot help me, and I should wait for instruction which will be sent to my recovery email. They also confirmed my phone number and driver license number. Today, >48 hours later, I have not received any communications from yahoo and still cannot access my Yahoo mail box. I have this mail box for more than 20 years, all my accounts are linked to this mail box. I cannot access some bill payment websites and other accounts without my ********************** mail because I got code-confirmations to my yahoo email address. I would appreciate any help to restore my access to my yahoo mail box. Thank you.
Business Response
Date: 02/18/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Customer Answer
Date: 02/18/2025

Complaint: 22948482

I am rejecting this response because:
Yahoo has not contacted me yet.
Yahoo help line also told me on 2/14/2024 that Yahoo will contact me with the solution,
today is 2/18/2024, Yahoo has not contacted me yet.
I need to restore my access to my yahoo mailbox
which I have for more than 20 years.
From my understanding, this complaint should be closed when my access to my yahoo mailbox is restored.
Sincerely,

***** ***********
Business Response
Date: 02/20/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Customer Answer
Date: 02/21/2025

Complaint: 22948482

I am rejecting this response because:
I still do not have access to my mail box *********************************************************************.
The company collected the documents to identify me: my ID,
my photo with this ID and my utility bill.
Also, recovery email addresses and phone number.
I am waiting for information from the company regarding my next steps
to get access to my mailbox irinapodkorytova@yahoo com
which I cannot access for one week already since February 14, 2024.
If I get access to my mailbox irinapodkorytova@yahoo com,
the problem will be solved.

Sincerely,

***** ***********
Business Response
Date: 02/25/2025
The Yahoo team has worked with ***** *********** and assisted them with regaining access to their account.
Customer Answer
Date: 02/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***********
Initial Complaint
Date:02/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their email app is not working correctly and they want to charge me to tell them that, not going to happen...I shouldn't be charged for something wrong with their end...the app allows you to put in username but next screen to enter password never comes up, so that tells me the app is not working correctly, you would think that you could report this issue, but you can't without paying
Business Response
Date: 02/18/2025
The Yahoo team has received this complaint and has forwarded it to the appropriate team for review. You can also find basic troubleshooting steps for our mobile apps here
iOS apps: ******************************************************************************
Android apps: *********************************************************************************
Customer Answer
Date: 02/18/2025

Complaint: 22945387

I am rejecting this response because:
The website provided did nothing to help resolve thr app not working correctly
Sincerely,

***** *********
Business Response
Date: 02/24/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Initial Complaint
Date:02/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been locked out of my Yahoo! Mail account tried calling the helpline in this *************. They said where I live in ****** they cannot help **** have had this account for many years and now all of a sudden, I cannot access my mail and nobody seems to want to help me at yahoo There must be somebody in ****** that can help me with this.
Business Response
Date: 02/14/2025
Yahoo has received the complaint and will reach out to assist.
Initial Complaint
Date:02/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yahoo is wanting me to pay to get help with my email account, I simply need to change my password and they are forcing me to jump through hoops and want me to pay money just to get customer service, totally unacceptable
Business Response
Date: 02/20/2025
The Yahoo Team has received the details of this complain. We have reached out to the user and have had no reply.
Initial Complaint
Date:02/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been using Yahoo Mail regularly for 18 years. However, the recovery information is not updated, and Yahoo will not allow me to log in without verification. Therefore, I am not able to access my account settings to update the info. I never realized that Yahoo customer care is trash until I experienced it for myself. They only offer customer support as a premium, paid service. The "free" service is only an info page, where Yahoo reiterates that they won't do anything to recover your account without a premium. I don't need to talk to a live agent. I just need Yahoo to let me sign in to my own account because I have the CORRECT username and the CORRECT password. Even after 24 hours, they won't reverse that **** verification step. In a time where customer service is prioritized, ********************** is doing a lousy job of maintaining their users.
Business Response
Date: 02/19/2025
The Yahoo team has contacted ***** **. We have not received all the requested information to verify ownership of the account.
Customer Answer
Date: 02/21/2025

Complaint: 22939962

I am rejecting this response because: Yahoo has not resolved my issue and has ceased communication.
I answered 5/6 questions to verify ownership of my account. I provided answers for all requests but the selfie with ID, and the ********************** Concierge representative informed me that Yahoo cannot continue with the verification without this photo, which I'm unable to provide at the moment. I inquired about the other information I provided but have not received a response (given two business days). It is not clear if they cannot proceed or if they just refuse to.
It is more difficult to verify my information with Yahoo mail than with my bank. I am using my Yahoo email to respond to the Yahoo team. I just can't login to my email on desktop because it requires a code (outdated recovery info).

Sincerely,

***** **
Business Response
Date: 02/24/2025
The Yahoo team has requested information to verify ownership. The information requested was not provided, therefor we cannot assist with this matter.
Customer Answer
Date: 02/26/2025

Complaint: 22939962

I am rejecting this response because: I provided the information that I was able to. Yahoo will neither work with the information I've provided, or compromise and offer an alternative means of verification. A photo with ID is hardly a valid form of identification, but Yahoo insists on it.

Sincerely,

***** **
Initial Complaint
Date:02/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Yahoo regarding my experience with their email services. After updating my Apple iPhone to iOS 18, I began receiving persistent mail error messages related only to my Yahoo accounts. Despite multiple troubleshooting attemptsincluding removing and re-adding the accounts, resetting passwords, and following all available recovery stepsI remain locked out of my Yahoo email accounts. I currently have several Yahoo email accounts, including SamuelArkin, Bigmanpizzaboy69, and ******.*****, none of which I can access. The error messages persist, making it impossible for me to retrieve important emails. After exhausting all self-service recovery options, I finally reached out to Yahoos customer service for assistance. To my shock and frustration, the representative informed me that in order to recover my accounts, I would need to pay for a premium subscriptioneven just to access my recovery email. This practice feels exploitative. Accessing my own email accounts, which I have used for years, should not require a forced subscription fee. Email is an essential service, and locking users out without providing reasonable recovery optionsbeyond a paid subscriptionis unacceptable. I respectfully request that Yahoo simply reset my passwords so I can regain access to my accounts. I also urge the BBB to review Yahoos practices, as this paywall for basic account recovery seems designed to take advantage of customers in distress.
Business Response
Date: 02/18/2025
The Yahoo team reached out to ****** ***** but has received no response.
Initial Complaint
Date:02/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On going but started the first week of February 2025 and is still ongoing the week of 2/13/2025. Approximately $7 for a monthly plan for what seems to be two monthly plans. I thought I would be able to use the mail forwarding feature through mobile but I cant so I purchased the 4.99 plan as well via my iPhone. The most pivotal thing they committed to provide is mail forwarding from yahoo to my new email through proton.I tried to set up the mail forwarding from yahoo to proton and the service did not work. I wanted to call yahoo but they want to charge you for that service so i couldn't do that. So I tried live chat and got disconnected a few times. I then emailed and have been emailing back and forth about this issue. I tried all the steps there were asked of me and nothing was working. Now they are saying it is because I 'only have the mobile version." As stated about I should have BOTH the mobile and PC versions. I had also sent screenshots from my PC of the yahoo plus email and how I have access! They are now asking for more screenshots! Why is the process of my getting what I am paying this organization to do so difficult. This just feels like a desperate money grab on the part of yahoo because they know they cant compete with a service like proton which offer safety as well as free customer service features which I have so far not had to use. Y is ripping people off! I guess if you can call emailing me back and forth and giving me the run around for almost two weeks is 'attempting to resolve the issue' yes they have tried but they are useless in helping me to use the one feature I got the service to be able to use. There is no reason this should be taking this long to use a feature that is fee for most other services.
Business Response
Date: 02/13/2025
The Yahoo team contacted ******* ******* and educated the service they purchased does not include auto-forwarding and provided directions to purchase the service that includes auto-forwarding.

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Yahoo! is NOT a BBB Accredited Business.