Business Profile
Internet Services
Yahoo!Headquarters
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Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,188 total complaints in the last 3 years.
- 964 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/30/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My email address ************************* has been used over a period of time through day air credit union bank and my financing statement is attached as transmitting utility that doesn't have a expiration date file number P19005062-8 secretary of **** along with UCC Montgomery county recorders office ****** **** ***** Ohio fixture filing for that since 2011..My trust documents were emailed without my knowledge or our permission to Green county juvenile courts through ********************************** I am the head leader of both *** trust documents. I **** Michelle ******** have not had a bank card associated with day air on this last account with the new dayair or the old dayair credit union of ****** **** kettering **** ***** this email address ************************* password logging has been changed with our my permission or giving the logging information through ************************* since the creation 08-05-2019Business Response
Date: 06/02/2025
This does not appear to be an issue with Yahoo or AOL so we are unable to assist.Initial Complaint
Date:05/30/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an account (email: ************************************** with ************************* and am not able to access it. Apparently, my password is no longer valid and I am unable to change it. I have been trying to contact Yahoo to get assistance in resetting my password with no luck at all. I have tried their customer contact number but am put through to an automated message system that does not allow me to speak to an actual customer representative. I have also tried the on line chat with no luck. I have tried all of the instructions on the website to recover change my password on my account with no success. Obviously, it is critical to gain access to my yahoo email account and I simply want to speak to a customer representative who can help facilitate this. I am surprised and disappointed that when I call the customer assistance phone number I am not able to speak to a customer representative despite this being offered as a service. This seems like it should be an easy fix, if a ************************* representative could contact me to assist in regaining access to my account.Business Response
Date: 06/02/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Customer Answer
Date: 06/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the quick response and assistance provided.
Sincerely,
******* *****Initial Complaint
Date:05/30/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a Yahoo email account in ******, and I am currently locked out due to my back up email being locked as ******* current yahoo email requires a backup email to recover my current emails but by back up email I havent had access to for some time now.When I try and call all the numbers the bots and live agents give me, there is nothing they can do because I dont have an American residency or US drivers license and then say sorry we cant help you and hang up the phone.Looking online I see lots of complaints if people saying the same thing and even warnings of signing up a yahoo account for these reasons.I have lots of information and to be told sorry you cant unlock your account then is very frustrating.Please help.Ive attached a few screenshots of where it takes me and the steps I have been taking and it takes me in a loop back to where I started, nothing is working and there doesnt seem to be a customer service help line here in ******.Business Response
Date: 06/02/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Initial Complaint
Date:05/30/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo changed their format within the last 24 hours now I cannot open any attachments that were sent to me by email. I called their ************ customer service phone number and of course was on hold for 30 minutes, The representative was able to get me switched back to the old email format, but my attachments are still missing. Now she said I need to sign up and pay for tech support for my email attachments that they lost in the first place. I need it FIXED NOW for FREE!!! I need to know if they can fix the problem or start with another email service NOW!!!!!!!!!!!!!!!!!!Business Response
Date: 06/02/2025
The Yahoo Team has received the details of this complaint and have reached out to the user to investigate and assist further.Initial Complaint
Date:05/30/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At 7:00 p.m., Thursday, May 20, 2025, I received my last yahoo email. I am no longer receiving emails since that day and time. Yahoo would like me to re-enter my password to regain access to this email account. I never signed out of this email account. I have had this email account for 20 years. I created this account in college and had a different phone number associated with the email recovery. I no longer have the same phone number. I have forgotten the password. Yahoo wants to send a code to the phone number I no longer have access to. I would like to regain access to my email. I emailed yahoo customer care on May 27, 2025, and received a response via email on May 28, 2025 @ 1:31 a.m. The email gave the follow number ************* for support if you have access to your account, which I do not. Please assist me in getting another option to regain access to my email. I no longer have the phone number associated with this account. The email account that I am wanting restored is:********************************************************************* You may email me at the following email for support resolution:********************************************************************************** Thank you kindly,****** ********Business Response
Date: 06/02/2025
The Yahoo team has contacted ****** ******** and assisted with regaining access.Customer Answer
Date: 06/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:05/29/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have the exact same problem as another person who has submitted a complaint previously, and apparently received assistance:I have had two Yahoo accounts for a long time. One I have had for about twenty years and the other for over twenty years. I was suddenly asked to sign in again to both accounts, but now am locked out of both accounts as one email address is the verification email for the other account and vice versa. Now I cannot access the verification code to sign into either account. I know the password for each account and have access to information that would help to validate me, but I cannot reach a human by phone or email who will help me. Not even the paid subscription support phone line will let me pass the initial recovery code submission stage (which is automated) because I did not have a cell phone linked to the accounts. I would like to be able to speak to a human and get back into my 20+ years of emails.Business Response
Date: 05/30/2025
The Yahoo Team has worked with the user to resolve this complaint. We have assisted the user with verifying the account and regaining access.Customer Answer
Date: 05/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:05/29/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************* refuses to assist me with any help regarding getting back into a locked account. I had a device stolen off of me during an attack on the street, with that I lost all information, accounts and access to old phone numbers / email addresses. Therefore my login information does not exist, there is nowhere on the Yahoo website that allows me to access any support without paying for a subscription. Or change the number and email on file for account recovery. My email and phone number on file for account recovery have both been inaccessible, despite calling and speaking with an agent, I was on hold for 1 hour, then told theres nothing they can do. This account is needed for school work, and has access to my bank information, Apple ID login, student loan, CRA, and all needed information. This has been my email address since I was 11 years old (now 21). I cant lose 10 years of information due to yahoos changed policy, which received no warning of.Business Response
Date: 05/30/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.Initial Complaint
Date:05/29/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im trying to get ahold of someone from Yahoo to help recover my email and I cant get in touch with anyone as they tell me Im not American. I called and got disconnected after them asking me to send a picture of my photo IDBusiness Response
Date: 05/30/2025
The Yahoo Team has worked with the user to resolve this complaint. We verified the user and helped them update their verification information.Customer Answer
Date: 05/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:05/29/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo makes it impossible to resolve log in issues. They are several Reddit's and social media posts regarding the issue. Ive had my yahoo email for almost 20 years. I know my password and entered it correctly. They ask me security questions, that I set purposely because I know the answers and says its still wrong. I believe at this point they are purposely locking accounts to make people pay for support. I would like access to my account.Business Response
Date: 06/03/2025
The Yahoo team contacted Giselle R but the requested information was not sent for verification.Initial Complaint
Date:05/29/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently had my phone number changed, I had a two factor authentication on my yahoo account, so unfortunately I was not allowed to changed my yahoo password which is attached to everything I have personally. I called customer support and there only solution to change my password was for me to pay a monthly subscription. There was no other options. I have never heard of having to pay a business monthly just to change your password one time. This is a scam. The representative was no help and tried to hang up on me several times as I kept trying to understand why I had to pay monthly for a password change.Business Response
Date: 05/30/2025
The Yahoo team will reach out to the member regarding their account.Customer Answer
Date: 05/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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