Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Rivals.com

      2950 N Genoa Clay Center Rd Genoa, OH 43430-9733

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    • AOL Canada

      55 Clair St W., 7th Floor Toronto, ON M4V 2Y7

    Customer Review Ratings

    1.04/5 stars

    Average of 311 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromChristine S

      Date: 07/20/2024

      3 stars

      Christine S

      Date: 07/20/2024

      If I ever see "Hey Yahoo" on the front page of your website, or the name "D'Angelo" under that headline, I will never use your services again. Signed, 53 year old woman who has built her online life under my Yahoo email.It would break my heart because I do think your website is high quality...otherwise.

      Yahoo!

      Date: 07/22/2024

      We appreciate your feedback and we will forward it to the appropriate team.
    • Review fromDimitrius W

      Date: 07/20/2024

      1 star

      Dimitrius W

      Date: 07/20/2024

      Ive been trying to get into my child hood account for literally over 8 years and still no help?!!?! Its actually crazy thats its this hard to recover an account just because you have a different phone number its so frustrating!! Someone please help

      Yahoo!

      Date: 07/22/2024

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
    • Review fromTracey A

      Date: 07/17/2024

      1 star

      Tracey A

      Date: 07/17/2024

      Yahoo is a joke! I have spent years trying to get Yahoo to stop sending me *** related content to my email. The more I make it known that I dont want it and that it violates my biblical belief, the more Yahoo sends *** content. What is it, Yahoo is sexually desperate people? Does Yahoo take part in *** trafficking? It doesnt matter what road I go down to stop the *** ****, I havent gotten anywhere. I know that I know I have rights in my biblical beliefs and Yahoo is violating my rights every single day. Yahoo is full of darkness and people that have no good foundation on anything of positive value. Yahoo, are you getting paid by **** sites or what? Yahoo how much of this are you pushing on little kids and other people that dont want it. That dont like it. That shouldnt have to deal with it. Maybe you dont know God Yahoo and you choose to live as the world but I and a lot of other people dont. Or is it that you hire third rate workers? What a joke Yahoo is. If you need *** Yahoo, then go get it and leave me alone with it. Yahoo, you take the values of the founding fathers and turn them into the values of evil. You do nothing for the good of the people. Look at the reviews Yahoo, they speak for themselves. What a joke!

      Yahoo!

      Date: 07/19/2024

      The Yahoo Team has worked with the user to resolve this complaint. We have provided the user with steps to mark unwanted emails as spam.
    • Review fromWilliam O

      Date: 07/17/2024

      1 star

      William O

      Date: 07/17/2024

      Locked out of my yahoo account that ive had forever now i call bs

      Yahoo!

      Date: 07/18/2024

      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.
    • Review fromMa T

      Date: 07/13/2024

      1 star

      Ma T

      Date: 07/13/2024

      Been trying to get into my childhood account but cant because the number attached to the account is no longer active. I *was* going to call customer support but saw you HAD TO PAY for help HUH??? This has got to be scummy!! I just want to get into my account but no way am I paying 5,8,12$ for someone to tell me they cant help because I cant prove my ownership. Ugh

      Yahoo!

      Date: 07/15/2024

      The Yahoo team will reach out to the member regarding their account.
    • Review fromSharon V

      Date: 07/07/2024

      1 star

      Sharon V

      Date: 07/07/2024

      Yahoo is so blatantly right leaning, that they censor anything that disagrees with them.

      Yahoo!

      Date: 07/08/2024

      Thank you for your feedback.
    • Review fromJeff D

      Date: 06/28/2024

      1 star

      Jeff D

      Date: 06/28/2024

      Yahoo took over *** e-mail. After following their conversion steps and not getting into my email, I spent time yesterday on the phone with ******* who said to just try later. He couldn't tell me how much later or answer a couple other questions I had. When I asked if #Yahoo reached them on X (twitter0 he hung up. Talked today with ****** and had to go through a bunch more steps to convert to their system. When it didn't work on Outlook he said to call Outlook. I said I wasn't going to call them to fix a problem Yahoo had created. Currently waiting on call from supervisor.

      Yahoo!

      Date: 07/01/2024

      The Yahoo Team has received the details of this complaint and will reach out to the user. We provided information on how to generate an app specific password.
    • Review fromKe B

      Date: 06/25/2024

      1 star

      Ke B

      Date: 06/25/2024

      Yahoo is allowing SPAM through their email servers. I have reported SPAM dozens of times only to still receive it. I've never subscribed to this stuff, but it is still sent to me daily, and filtered right into my inbox. I've tried even reaching out to yahoo to report it, and they file it away with a case number. I've sent about half a dozen reports at various times today. They all have the exact same case number. So they are, I can only assume, lying about actually taking this report. Their customer service is garbage and chat is just a computer AI. Funny how I have to prove I am "not a robot" to get anything done. But yahoo only uses robots because their big wigs are off s******* around with their fancy toys. What bullcrap. Really beginning to hate yahoo mail.

      Yahoo!

      Date: 06/26/2024

      The Yahoo team will reach out to the member about the Spam emails they are receiving.
    • Review fromDoretha C

      Date: 06/12/2024

      1 star

      Doretha C

      Date: 06/12/2024

      Currently locked out my account been locked out for a while and they want me to pay to get a password I cant receive due to me not having that phone anymore is just insaneeee to me

      Yahoo!

      Date: 06/14/2024

      The Yahoo team will reach out to the member regarding their Yahoo account.
    • Review fromBenjamin K

      Date: 06/11/2024

      1 star

      Benjamin K

      Date: 06/11/2024

      I transferred mobile service providers and can no longer access my primary emails. For almost a week I've been trying to contact yahoo and they can't help me. I tried the app and chrome. It sends me on a never ending loop of verifications. I spoke to an agent and a supervisor and both hung up on me without any explanation as to why I can't access my emails. Subpar customer service!!!

      Yahoo!

      Date: 06/12/2024

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.