Internet Services
Yahoo!Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Services.
Reviews
This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 311 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBarb S
Date: 09/11/2023
1 starBarb S
Date: 09/11/2023
I have used Yahoo mail for years. They declared my active account as inactive and locked it down for security. I reactivated my account by logging back in, but cant receive recovery emails from the social media and streaming services for 2 step verification attached to the yahoo email. I cant even log into those accounts to change the email tied to them. I looked online and the official yahoo forums said I had to contact customer support to get social media sites unsuppressed. I called and they claimed I had to wait 24 hours for it to work. I waited 2 days for good measure and called again when nothing changed. Now theyre claiming it could take weeks for my account to reactivate and start receiving emails as normal. I asked if they at least unsuppressed the sites so I could receive the verification emails when the time came and they refused to answer my question. I asked to talk to a manager and they claimed they were busy and could call me back. The kicker? Their customer support is a paid service. I have to pay $5 a month to get my account back. I have to pay them just to be able to call and talk to support. So now theyve locked me out of my account and are forcing me to pay for the chance to talk to somebody about getting it back. As soon as I get my social media and streaming off the yahoo mail account, Im deleting it and switching to a different service.Yahoo!
Date: 09/11/2023
Yahoo has received the complaint and will reach out and work with the user directly to assist.Review fromSamantha F
Date: 09/09/2023
1 starSamantha F
Date: 09/09/2023
I am unable to log in to my account, which I've had for more than 15 years, due to not being a premium member. They require this paid membership to access customer support to regain access to your account. This is a dishonorable, and I am uncomfortable providing my banking information to Yahoo! I hope they are eventually willing to resolve this issue.Yahoo!
Date: 09/13/2023
The Yahoo Team has received the details of this complaint and has reached out to **************** to investigate and assist further.Review fromDrianna R
Date: 09/08/2023
1 starDrianna R
Date: 09/08/2023
I was locked out of my email account that I had for over ********************************* the lake. I called yahoo premium customer care and wouldnt have even have cared about having to pay for the service. My issue is that I scanned my drivers license to them but because I have a married name now they wouldnt let me into my account. They refused to take anything to verify it was me including my marriage certificate, birth certificate, old drivers license, old and new social security cards, etc. it is the most ridiculous situation I have encountered in my life. Once I finally remembered my password they still wouldnt let me in my account! Thanks for the added security but how ridiculous of you and how discriminatory towards married women. I am so disappointed in the way yahoo has handled this. Being locked out of an account Ive had for over *********************************************************** my life. The policies they have for verifying identity are ridiculous and very unhelpful. I do not recommend them to anyone!!Yahoo!
Date: 09/12/2023
Thank you for providing your feedback. I will provide this to the appropriate parties for additional review.Review fromBecky B
Date: 08/31/2023
1 starBecky B
Date: 08/31/2023
I have had a Yahoo account for several years and now it constantly says Your Account May ** At Risk at least 2-3 times a week when I sign in. This forces me to enter a verification code and change my password. I cant get in touch with any customer service reps because I am not a premium member. Theyre basically forcing people to pay to use what has always been a free service. I echo what the person said below. This is an unfair business practice, restricting peoples accounts and trying to persuade them to pay. Yahoo allows people to sign up for free emails and trying to drive them to the point of frustration to pay for something advertised as no cost is a bad business practice. I have no interest in providing my personal bank information to Yahoo and wish to not constantly have to change my password to gain access to my account.Yahoo!
Date: 08/31/2023
Yahoo takes account security seriously. If your account was "high risk" Yahoo will ask the user to strengthen their security on the account. As the user states, they have recovery information on file and are able to self-resolve. If the user does not have recovery information on file, they will need to contact support which is a paid service.Review fromBarbara B
Date: 08/30/2023
1 starBarbara B
Date: 08/30/2023
Similar to complaints below. I have had an account with ********************** for like 2 decades. Have my email, and just drafted my Fantasy Football team last Sunday. All of a sudden I can't access my account and am asked to verify my account with an email I had the year computers were invented. Also paid call timed out with nothing accomplished.I tried to delete the account and reinstall but that couldn't happen. Please, Yahoo, please do what you need to do to install and restore my account so I can enjoy the site I have loved and used for years! Thank you.Yahoo!
Date: 08/31/2023
The Yahoo team will be happy to assist with this issue. Can you please provide an email address that you can be contacted at?Review fromBenjamin L
Date: 08/29/2023
1 starBenjamin L
Date: 08/29/2023
I was force to pay $9 and sign up for a subscription service to recover my password for my email account. The customer service agent assured me this was the only way to recover my password, since my two-factor authentication had been compromised. Absolutely unacceptable that a company can essentially hold your information hostage. I also attempted to remove my credit card from their system, which I'm unable to do since my cancellation of their "service" is pending. Absolutely no integrity or concern for their customers data security.Yahoo!
Date: 08/31/2023
Yahoo has received the complaint and will reach out to address this issueReview fromKiki Y
Date: 08/28/2023
1 starKiki Y
Date: 08/28/2023
Absolutely insane. A hacker was able to access my account due to **********************'s negligence with data storage and a leak of usernames and passwords has lead to them being sold to hackers. My account is now compromised and the phone number changed. I can provide proof the email is mine because I know the old password and the location the account was created. However, when I contacted chat support they just send me to a "special team" via email where I was provided copy and paste excuse that they can't help me. Any attempt to reply is automated. Now they tell me you would have to pay to get support which SHOULD BE ILLEGAL. Do not use Yahoo for anything, cancel your emails services and RUN.Yahoo!
Date: 08/29/2023
The Yahoo Team has received the details of this complaint and has reached out to ********* to investigate and assist further.Review fromIan B
Date: 08/28/2023
1 starYahoo has a problem with login authentication that only they can fix. In order to have them do this, you have to pay them for Premium support for an otherwise free service. Free options do not work to gain access to your account again, even that's where they send you. The actual quote they gave me was "I understand you're not interested in signing up for a subscription today. Unfortunately that means I am unable to help you further. As an alternative, free support is available at help.yahoo.com. If you change your mind, you're welcome to contact us in the future, and we'll be glad to sign you up." Best to just make a new account, which is then inflating their account sign **** Oh well.Review fromAli K
Date: 08/28/2023
1 starAli K
Date: 08/28/2023
I have been with Yahoo since ****. Suddenly this weekend (Aug 26 2023) I could not login into my account is sends to another yahoo.ca account that also, suddenly, cannot be used, and now I am in a perpetual loop. None of the the rememdies work from the Help page and Chat AI is another loop. I have called 3 separate ***** numbers and they have told me that there is no ******-based Help number, and no ******-based email contact. I was told that unless something unexpected happens those accounts and their entire contents will be purged in 12 months (from the date I last logged in, Aug 25 2023). Even if I wanted to pay for tech support, I would have to scan my drivers' license and use a US credit card, and they basically knew that would not help anyway (which is a serious breach of personal information, just to fix a log in problem, or not fix it as the case may be).Yahoo!
Date: 08/29/2023
The Yahoo team will reach out to *** and assist.Review fromTami M
Date: 08/28/2023
1 starTami M
Date: 08/28/2023
08/28/2023 YAHOO TOOK MY DATA HOSTAGE!This Morning I woke up to log in to my Yahoo email account to be automatically redirected to a "paid for recovery" of my credentials service, although, I had all of my credentials and have never needed Yahoo for recovery for that. SUFFICE TO SAY, I WAS NOT ABLE TO LOG INTO OR RECOVER MY ACCOUNT, JUST LIKE THAT! ACCORDING TO THEM MY ACCOUNT IS DELETED &THEY WANT A $$$PREMIUM TO LET ME BACK INTO MY ACCOUNT??? I guess they are saying they do not want people like me to trust them anymore; POINT WELL TAKEN! MAYBE ALL MY PERSONAL INFORMATION WILL BE ALL OVER THE ***** ON SOME CREEPS WEBSITE! It's a shame they had to get to where they are by exploiting poor particIpants who trusted them with their private mail; WHAT A MISTAKE! somebody give Yahoo a better job; they woke up this morning & bumped their heads. Well I guess you can tell; I HAVE NOTHING GOOD TO SAY ABOUT YAWHO? THEY USE PREDATORY PRACTICES TO MAKE MONEY OFF POOR PARTICIPANTS WILLING TO TRUST THEM!!! Can anybody say "Legal Identity Theft" Creeps! They didn't have to turn on everyone! ***** sTARSYahoo!
Date: 08/29/2023
Yahoo has received the complaint and will reach out to the user to assist.
Yahoo! is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.