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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Yahoo! has 27 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 311 Customer Reviews

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    Review Details

    • Renee B

      Date: 07/05/2023

      Renee B

      Date: 07/05/2023

      Horrible Tried to set up a free email account. When tried to log in it gave a bogus international number to complete. Now worried will have to change my phone number. Consumer beware

      Yahoo!

      Date: 07/07/2023

      The Yahoo Team has received the details of this complaint and has reached out to investigate and assist further

    • David S.

      Date: 07/04/2023

      David S.

      Date: 07/04/2023

      I tried signing into my account keep making me my password tells me my password is no good what to send me to another page pay for their services being locked out Tell me my account is no good on computer been locked out for over a month Wont correct this problem

      Yahoo!

      Date: 07/05/2023

      The Concierge team would like to reach out to assist this user if they could provide us with an email or phone number we could use to contact them.

    • Mark G

      Date: 07/03/2023

      Mark G

      Date: 07/03/2023

      Auto-renewal scam on services, protect themselves via the terms and conditions but in reality, they are scamming people by putting your service on auto renewal and having it in the fine print so when they recharge you for a subscription they will refuse to refund despite no use of the service. The customer Service rep says they already provided the information by saying its in their terms and conditions and then disconnect on you.. Such a terrible service, I will never recommend them or do business with them again if they cant even refund you for a charge that just happened when you haven't even use the service. STAY AWAY!

      Yahoo!

      Date: 07/07/2023

      The Yahoo Team has worked with ************** to resolve this complaint.We have canceled the paid service and provided credit to the user.

    • ARMANDO M

      Date: 06/30/2023

      ARMANDO M

      Date: 06/30/2023

      I was a survivor of a crime in *******, and they robbed my belongings at the beach which they included my phone and wallet. The phone had automatically saved my email which I had for almost 15 years. The email is very important to me due to all the personal information that it holds, I've contacted yahoo directly on three different occasions and offered to send them any proof of identity requested as long as they help me obtain access to my email. They don't seem to help nor care because they do not provide me with any solutions. I don't understand why? I am starting to believe that it is due to me being a minority. I feel offended and discriminated towards.

      Yahoo!

      Date: 07/03/2023

      The Yahoo Team has received the details of this complaint and has reached out to ********************** to investigate and assist further.

    • Mehmet Fatih B

      Date: 06/29/2023

      Mehmet Fatih B

      Date: 06/29/2023

      Stay Away. Don't ever be fooled by working with this company. Terrible service, frequent problems with web hosting, customer service personnel is extremely unprofessional, very long wait times over the phone. STAY AWAY!!!!!!

      Yahoo!

      Date: 06/30/2023

      The Yahoo Team has received the details of this complaint and has reached out to Mr. ***** to investigate and assist further.

    • MARK D

      Date: 06/28/2023

      MARK D

      Date: 06/28/2023

      All of a sudden I have to have a phone number to get in my Yahoo account. ONLY option is message to a phone number that I had 25 years ago and don't remember!!! No other option exist..nowhere to click on "my number has changed" or anything like that..Help chat says They cannot help with this issue. MUST pay for service that is free for 30 days but they now have your credit card information forever to do with what they want!!!!!! Even if you cancle right away they still have your account information. SOUNDS LIKE A SCAM AND SHOULD BE ILLEGAL.They should offer to unlock your account so you can make changes in phone number. I have switched to gmail but want to get my contacts so IU can tell everyone of the switch.

      Yahoo!

      Date: 06/29/2023

      The Yahoo Team has received the details of this complaint and has reached out to **************** to investigate and assist further.

    • ANGELA M

      Date: 06/27/2023

      ANGELA M

      Date: 06/27/2023

      After years of having my email accounts, I cannot access them without paying customer service. Thank the Great Holy GOD that I still had the main one opened on my phone. It tells me to verify using another yahoo email, but when I go to access that yahoo account, it's the same thing. I can not access them because yahoo will not allow me to access any of them to verify the others. I have been using the same ip address for years so there is no reason for this nonsense. First they attempted to force people unto the app, but the app sucked and was buggy. Now they are holding your info hostage for pay. Since I still have access on my phone. I will move any starred emails and pictures over to another email account and be done with yahoo??????

      Yahoo!

      Date: 06/28/2023

      The Yahoo team will reach out to ************ regarding her Yahoo account.

      Yahoo!

      Date: 06/28/2023

      The Yahoo team will reach out to ************ regarding her Yahoo account.

    • Daniel B

      Date: 06/24/2023

      Daniel B

      Date: 06/24/2023

      Yahoo owns **** I have 2 ******* and 1 *** account shut down for over 2-5 weeks. It looks like **** plus emails are unanswered. My bills, friends, family, associates, medical financial, etc. unable to reach me. I have been a customer since ****, now I cannot get a professional customer service person to help me get back on line.Either they want to charge me, must have a credit card (questionable), need from and back of my drivers license (questionable)? Since when are we to be interrogated by customer service people to resolve a problem?When I provide the 3 emails in question; they say I do not have a two step verification? My phone number and 1/3 emails are used. So when they BLOCKED MY INCOMING EMAILS, there is no way for me to meet the 2-step verification process. So they say well we have a premium service.Who can I talk to to resolve a simple password and get back online and pay my bills and converse with Family and FRIENDS. Since this is an ******** Company, I didnt realize until I talked to CS in ***************, *******, and ****************** that I wouldnt be able to solve a simple problem, Now I am being held hostage and forced to pay a ******, to use my personal emailsSomeone from YAHOO, please reply.

      Yahoo!

      Date: 06/27/2023

      The *** team will reach out to **************** regarding his *** accounts.

    • Wideney B

      Date: 06/19/2023

      Wideney B

      Date: 06/19/2023

      I have been trying to gain access to my account for days now and every time I send a code to my phone the messages are coming out clear. Ive called technical support they send me a code and boom it shows but now Im trying to do it on my own and still nothing. This is a scam they want people to pay for a monthly service so theyre changing our passwords and sending clear messages so that well need them for access. ABSOLUTELY DISGUSTING. DO NOT USE YAHOO!!

      Yahoo!

      Date: 06/20/2023

      The Yahoo Team has received the details of this complaint and has reached out to *************** to investigate and assist further.

    • Don & Kim C

      Date: 06/10/2023

      mechanical services-We had **** the technician help us on a Saturday morning with our wall thermostat. We had a relative who has dementia try to reset thermostat because she was cold in the middle of the night and we couldn't get the thermostat to work in the morning. **** was very patient with ** as we worked through changing the schedule that was put in the thermostat as well as reprogramming our thermostat. We can't thank him enough!

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