Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Yahoo!

  701 First Ave Sunnyvale, CA 94089-1019

• 

  Yahoo!

  801 - 207 Queens Quay W Toronto, ON M5J 1A7

• 

  Yahoo Auction

  60 Bilbow Ln Edwardsville, PA 18704-1626

• 

  Yahoo!

  1708 Smith Lane Fort Mill, SC 29708

• 

  Yahoo!

  10 Cadillac Dr. Ste. 400 Brentwood, TN 37027

Review Details

• Review fromT. P.

  Date: 05/31/2023

  1 star

  T. P.

  Date: 05/31/2023

  Yahoo locked me out of my account and changed the password word and added 2 step verification and tried to charge me to access my account.

  Yahoo!

  Date: 06/07/2023

  The Yahoo Team has received the details of this complaint and has reached out to ********************* to investigate and assist further.

  T. P.

  Date: 06/07/2023

  I'm confident that I will never gain access to my account because I refuse to pay them.They know the changed my password in an effort to scam me for money. Just like many other people.

• Review fromChelsea W

  Date: 05/23/2023

  1 star

  Chelsea W

  Date: 05/23/2023

  Echoing everyone elses similar complaints, I just moved back from ***** and therefore no longer have the number I created my account with. The worst part is, I still have access to the account in my old phones mail app, but not where I can change the stupid account info and recovery number. So I cant add this account to my new phone. I will not be calling and paying for a service just to get into my account, that is a shady business practice that I will not support. Thankfully, I can just phase this email out and will be making a new account with google.*In short, do not make yahoo accounts.

  Yahoo!

  Date: 05/24/2023

  The Yahoo Team has received the details of this complaint and has reached out to ****************** to investigate and assist further.

  Yahoo!

  Date: 05/24/2023

  The Yahoo Team has received the details of this complaint and has reached out to ****************** to investigate and assist further.

• Review fromannette c

  Date: 05/12/2023

  1 star
  I was in ******** for 6 months, forgot my password and tried to remember by putting in the password that I thought was right, no good. Finally called their "help" line and got the worst "help" ever. I told the person 3 times that I do not have a cell phone and she kept demanding cell phone connected stuff. I finally asked to speak to her supervisor, she claimed he was in a meeting and would call me back. He did not. RUDE! I told her that I could get to my e-mail via my Nook, ( it had my password in its memory) all she had to do is send me an e-mail with my password. She refused to help in any way; wanted money even though she was refusing to help and had been told 3 times that I did not have a cell phone. I tried to get help again today and they wanted even more money with no real help.

• Review fromJeff N

  Date: 05/08/2023

  1 star
  Zero stars, very hateful towards the freedom of speech, unless it suits their agenda.They bite, big times should be banned from, having this kind of control what speech is allowed.

• Review fromAmy B

  Date: 05/02/2023

  1 star

  Amy B

  Date: 05/02/2023

  I recently had to get a new phone number and the email you have on record is no longer in use. It was a school account. I graduated and no longer have that recovery email. I CALLED YOUR PHONE NUMBER TO GET MY ACCOUNT RECOVERED. Unfortunately, your company wasted 20 minutes of my time. Due to the fact that I was verified and sent my driver's license then be told I need to spend money on premium services. This is horrible service

  Yahoo!

  Date: 05/03/2023

  The Yahoo team will reach out to ************************** regarding her Yahoo account.

• Review fromRachel G

  Date: 04/14/2023

  1 star

  Rachel G

  Date: 04/14/2023

  I have been locked out of TWO of my accounts because I setup two factor authentication and had to abruptly change my telephone number. Now they want me TO PAY in order to speak to their customer service. What trash... I've never seen this tactic before. Yahoo, your company is sinking bad and you should just call it quits if you need to charge your users for customer support.

  Yahoo!

  Date: 04/17/2023

  The Yahoo Team has received the details of this complaint and has reached out to **************** to investigate and assist further.

• Review fromAnn M

  Date: 04/14/2023

  1 star
  Yahoo.com has become a media site for ******. No use in calling the ***** Prime number provided. You will get the run around from half speaking English staff who's sitting there looking at your password after you've given your most intimate details about your account. 1st recovery info 2nd recovery info. Only to be told that you've used up your free recovery offer and it will be $12.99 to access your "no longer" free email account. So,"****" played his role well, but he thought I was going to give him (this stranger) my credit card information after sitting here giving him the first part of my personal information on a recorded line to give him my credit card numbers on the same recorded phoneline?? So, I'm ousted for not paying up the ****** Yahoo.com is holding customers' FREE email accounts for $12.99 subscription. Never forget your password, it will cost you!

• Review fromChristopher R

  Date: 04/13/2023

  1 star

  Christopher R

  Date: 04/13/2023

  Yahoo censored me because I said college admissions should be based on merit instead of any other factors. So they banned me for providing any other comments as they said my statement was in violation of their guidelines. What???

  Yahoo!

  Date: 04/18/2023

  The Yahoo Team has received the details of this complaint and has reached out to ************************************* to investigate and assist further.

  Christopher R

  Date: 04/19/2023

  My complaint is the same. How can the belief that college admissions should be based on merit be an opinion that is outrageous or one that inspires violence? Just recently was a post on Yahoo that said an extremely talented young man that had two published books, a top GPA score, and several awards but yet denied admission to the top Ivy League Colleges. This I disagree with. Since when is expressing an opinion against the 1st amendment to the Constitution? Only in a tightly controlled dictatorship would this be considered illegal or censored. Is this what Yahoo stands for? Whoever sits in judgment must be morons with absolutely no idea the meaning of the 1st amendment or the intention of why it is a founding concept and principle of *****************! This fundamental and a basic civic right of ******** citizens. I dont know how better to explain this simple, basic right!

• Review fromMario C

  Date: 04/07/2023

  1 star

  Mario C

  Date: 04/07/2023

  I had previously filed a complaint under #********. Today I requested the BBB close that complaint because I disagreed with Yahoo's poor customer service. And I wanted to post a review based on their response. Every time I attempt to log into my account. I see a pop up ad that reads ," A faster, more personalized inbox" to use Yahoo Mail App or Chrome to continue. I don't understand why Yahoo would recommend the "Mail App". If your mobile phone is lost or stolen. Anyone can easily access private information in your yahoo email account with one click of the button. And they are encouraging Yahoo customers to use this unprotected feature via the pop up ad despite the negative consequences. Yahoo's response to me was to update my mobile phone browser. My mobile phone device does this "automatically" each day. When I updated the browser myself the ad continues to pop up. It is becoming very annoying each time I attempt to access my account without experiencing these difficulties. With Yahoo failing to provided a adequate resolution to resolve the software issue on their end. Yahoo has ***** complaints with the BBB. I see why they are not a member of the Better Business Bureau. Because they lack integrity on handling customer service issues with efficiency.

  Yahoo!

  Date: 04/17/2023

  Yahoo has received the users feedback and will look into the issue they are reporting. Yes, Yahoo does have a pop up to educate users about our mobile experience as some users find it safer and easier to access their Yahoo Mail. Yahoo featured aren't for everyone and it is the users choice if they opt out of the option or not. Each users experience *** vary depending on how they are accessing their account and the issue they *** be experiencing at the time. In this case, we will take the feedback and look into the pop up feature to ensure it is working as intended.

• Review fromJohn C

  Date: 03/31/2023

  1 star

  John C

  Date: 03/31/2023

  Yahoo did not let me send a response to a man who insulted me on a comment I wrote. I was writing to support ***********************. This man called me poorly educated which I have a Bachelors Degree so I called him a liberal piece of trash. There is no difference vs what he said to me. When you call someone poorly educated it is the same context as calling someone trash. This is a violation of free speech which is a constitutional right. They let liberal's say whatever they want about ***** or his supporters without censorship. This is why people have such violent rhetoric on both sides from one another. They push the narrative that conservatives are wrong and evil but all the crimes from their side the liberal side are ok. To me yahoo is trash just like the man they did not censor in a round about way was calling me.

  Yahoo!

  Date: 04/03/2023

  Thank you for your feedback. We really appreciate getting comments and suggestions to help us continue to make Yahoo better.