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Business Profile

Solar Energy Contractors

Freedom Forever, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Freedom Forever, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freedom Forever, LLC has 15 locations, listed below.

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    Customer Complaints Summary

    • 1,382 total complaints in the last 3 years.
    • 397 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2024, ***** ********** visited my home claiming to represent Freedom Forever and pressured me into signing a solar contract. I later discovered the actual dealer was ******* **** ***** with *********** a third party who never met with me. **** records show ***** was not affiliated with Freedom Forever.After signing, I waited months for roofing by ******** (completed in October), then panel installation in November. The system failed multiple inspections due to:Incorrect fire alarm placement Improper grounding Violations of fire code clearance These issues should have been caught in planning. ******** also returned multiple times to fix leaks. Despite reaching out, no one from the Fresno branch responded, and my project specialist, **** ******, never contacted ***** April, I was told I failed to sign a required change order. I never saw or approved it. After a panel relocation due to firecode clearance, I was informed my systems output would drop from ****** to ****** kWhnever disclosed in advance. ******* later claimed he objected but blamed internal engineering. A Freedom manager admitted the system wouldnt meet my needs.Ive requested cancellation since May. ***** opened an investigation but cant locate my complaints. On July 2, I was offered two poor options: accept reduced production, or approve a larger system at $0.275/kWhfar above ******* average. My home uses ****** kWh/year. The new system covers only 88%, not the promised 100%.***** has no active account for me, yet they attempted to switch me to SunRun and GoodLeap without my consent. On July 1, they sent a change order for a system that can't legally proceed.I am formally requesting full cancellation and removal of the system at no cost. If not resolved immediately, I will hire a licensed contractor to remove the panels, seek legal action, and file complaints with CSLB, CPUC, and BBB.

      Business Response

      Date: 07/16/2025

      Thank you for reaching out to Freedom Forever and for bringing your concerns to our attention. We understand how Challenging it can be to face multiple inspection setbacks, along with timely responses regarding production guarantee, and we truly appreciate your patience as we work through these matters.

      To ensure youre kept informed, weve assigned a dedicated point of contact, who spoke with you on July 15th. Your concerns have been escalated, and you can expect weekly updates moving forward. The next scheduled follow-up is set for Monday, July 22nd.

      We truly appreciate your continued patience as we work toward a resolution. If you have any questions or need additional assistance, please dont hesitate to reach out to your point of contact.

      Warm regards,
      Freedom Forever 

      Customer Answer

      Date: 07/16/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *****

       

    • Initial Complaint

      Date:07/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a solar panel company come knock at my door when I first purchased my house they told me I could cancel at any timeand was not obligated to go through with the project, but I had to sign the document and give my social in order to see what my was at. I immediately canceled and said it was out of my budget a year later I see that it has impacted my credit And now they are saying that I owe them $1200 for the cameras they installed on the outside of my home and then changed their and said now I owe them $3000 for the camera. I told them I didnt sign and I had no records of a nonrefundable camera. They gave me some paperwork showing my signature clearly not my signature. She then told me it was a DocuSign and I couldve made it be whatever I wanted. I would at least ask that I only have to pay the original $1200 that was sent to me not the $3000. They have now decided that this bill is going to be. I honestly dont think I should have to pay this at all as Im already paying safe street $70 a month for these cameras.

      Business Response

      Date: 07/11/2025

      Hello ****** Family,

      Thank you for reaching out to Freedom Forever and for taking the time to share your concerns. We understand how important it is to address the situation youre experiencing with Safe Streets Smart Home, and we want to assure you that your concerns are being taken seriously.

      To support you through this process, weve assigned a dedicated point of contact who has made two attempts to connect with you, first on July 10th and again today, July 11th, in an effort to address your concerns directly. A follow-up has also been scheduled for Tuesday, July 15th.

      In the meantime, if you have any questions or need further assistance, please dont hesitate to reach out to your point of contact directly.

      Best regards,
      Freedom Forever

    • Initial Complaint

      Date:07/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled getting Solar installed almost a year ago. I was assured the account had been cancelled and now the finance company they go through ****** is charging me for solar that was not installed! ****** is claiming that freedom Forever has never contacted them and they wont let me cancel them without getting freedom forever to report the cancellation. Freedom Forever has said they are handling it but it has almost been a year. This is feeling like I got scammed!

      Business Response

      Date: 07/09/2025

      Dear ***** Family,

      Thank you for reaching out to Freedom Forever and for taking the time to share your concerns. We understand how important it is to resolve the issues you're experiencing with ****** financing, and we want to assure you that your concerns are being taken seriously.

      To support you through this process, weve assigned a dedicated point of contact, whom you spoke with today, July 9th. They will continue to provide regular updates as we work toward a resolution.

      A follow-up has been scheduled for July 16th. In the meantime, if you have any questions or need assistance, please dont hesitate to reach out to your point of contact directly.

      We sincerely appreciate your continued patience and understanding.

      Warm regards,
      Freedom Forever

    • Initial Complaint

      Date:07/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Freedom Forever regarding their failure to pay their subcontractor, Storm Guard, for roofing work completed on my home over 100 days ago. Due to this non-payment, *********** has threatened to place a lien on my propertyeven though I have fulfilled all of my responsibilities as a customer.I was told my loan covered both the solar and roofing work. *** made every loan payment, yet Freedom Forever has not paid the roofing contractor. This raises serious concerns about where my funds have been allocated and whether theyve been misused.Ive emailed Freedom Forever multiple times and called their representative, ***** ********, as I stated I would. I received no response. Three people were included in my communication, and not one has responded. The lack of communication and accountability is unprofessional and unacceptable.This situation has caused significant stress, and I believe it may also constitute a breach of contract, as Freedom Forever has failed to uphold their end of our agreement by not paying their subcontractor, placing my property at legal risk, and offering no support or resolution.I am requesting immediate confirmation that no lien will be placed on my home, proof the contractor will be paid, and a full breakdown of how my loan funds have been disbursed. Freedom Forever must be held accountable for their actions and how they treat their customers.

      Business Response

      Date: 07/09/2025

      Dear Cisse Family,

      Thank you for reaching out to Freedom Forever regarding the payment for the work that was completed. We understand how important it is to have these matters resolved promptly to avoid any further inconvenience.

      We would like to note that on July 3rd, prior to the submission of your complaint, your point of contact informed you that the payment had been sent. Due to the upcoming holiday, it was communicated that the funds would likely arrive sometime the following week.

      As of July 8th, your point of contact reached out again and you confirmed that the payment had been received by the subcontractor. 

      We sincerely appreciate the opportunity to address and resolve this matter. 

      Best regards,
      Freedom Forever

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My roof has a leak due to the installation of the mounting bracket for my solar panel. I noticed the **** when I got back from Christmas at my sisters last year, 2024. I contacted the solar company, Freedom Forever Solar, and they sent out a crew hoe pulled the bracket and put it back down with no adhesive to seal the area. They said the leak was from my roof vent and they needed another opinion so I got ****** roofing to come out and do an inspection. I sent the results to the solar company and they disagreed with the finding. After several months of back and forth emails and phone conversations with them saying they would not fix the leak I used my maintenance plan to fix the leak. Roof Repair Hub was sent out and did an inspection and I sent it in and they said they disagreed again. I asked the solar company to just come out and move the panel so Roof Hub could fix only the roof leak and then the solar company can reinstall the panel because I did not want to void the warranty. Freedom Forever Solar gave me ever excuse and never got back in touch till I did a complaint with the Attorney General of Tx. then they gave me a number to call their customer service and I did and now after over 6 months i am waiting for them to do an assessment about this issue. I have attached the inspection from both roofing companies Please help

      Business Response

      Date: 07/03/2025

      Dear ****** Family,
       
      Thank you for reaching out to Freedom Forever and bringing your concerns regarding the roof leak to our attention.
       
      We understand how frustrating this situation can be, and we want to assure you that we are committed to resolving the matter as thoroughly and efficiently as possible. A dedicated point of contact has been assigned to your case, with whom you have spoken with on July 1st and 2nd to reaffirm our commitment to addressing your concerns.
       
      Additionally, a follow-up has been scheduled for July 10th, during which your representative will provide you with any available updates at that time.
       
      Should you require any assistance in the meantime, please dont hesitate to reach out. We are here to support you every step of the way and appreciate your patience.
       
      Best regards,
      Freedom Forever

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30th 2025, a company called "Freedom Forever Solar" finished installing solar panels on my roof. A day or 2 later, the power started randomly shutting off intermitingly throughtout my house. Now June 30th, electricity runs through only some overhead lights and the living room of my house. The kitchen (which has the newest wiring) doesnt work at all and Freedom Forever says "nothing we did is causing this). Yet, I had AAA electrical come to take a look and said "the ************* expedited what was going to happen anyway". *** also said it will cost about $12,000 to fix. Since Freedom forever is in part responsible, I would ask they pay half of the 12k, remove the solar panels, any electrical parts they initially installed and terminate any contractual obligations for "my" solar project. Theyre denying any responsibility and also refusing to give me the actual paperwork they had me and my mom sign. (Even after i told the sales people, my mom has dementia and has been declared leagily incompotent). FF didnt even bother to test my electrical system to see if it could handle solar panels. Now they're threating legal action against me if i dont sign more paperwork. Any advice on to handle this would be appreciated. Anymore questions, comments or concerns please reach out to me. Thank you.**** ********. P.s. i need another place to send the paperwork to. Files are too big.

      Business Response

      Date: 07/02/2025

      Tell us why here...Dear ******** Family,

      Thank you for bringing your concerns to our attention. We understand how distressing it must be to experience electrical issues in your home following the installation of your solar system, and we take your concerns very seriously. Your peace of mind is important to us.

      To support you through this matter, weve assigned a dedicated point of contact, whom you spoke with today, July 2nd. We want to assure you that your concerns have been escalated for further review and internal investigation.

      You can expect a follow-up no later than July 9th.

      If you have any questions or need additional support before your next update, please dont hesitate to reach out to your direct point of contact. We are committed to assisting you every step of the way.

      Thank you again for your patience and understanding.

      Warm regards,
      Freedom Forever

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed a contract for Freedom Forever to install solar panels in my home on 10/18/24. To date the solar panels are not active. Have tried to get it resolved multiple times with this company, and it is just going back and forth to no avail. This is my last email to them.From: ********* ****** Date: June 27, 2025 at 9:27:49AM PDT To: ****** ******* <**************************************************************>Cc: Will Solar Power <*********************************>Subject: Is there any update ??Good morning ******,I called you a few days ago but did not get a response. I recently received an email saying that now we have to restart the process from *.***** but did not see anyone respond to his email or take any further steps.Before I was being told it was on SCE, but per that email it now looks like it is on freedoms end. I also received a call back from **************** team stating we had to pay a fee for a recheck. What is the hold up and do we have an honest answer. I cannot begin to explain the amount of frustration I have. We are now in summer months and the system is still not turned on. Is my system not a priority? I just simply dont understand how it took freedoms k ***** 3 weeks to respond to an email requiring ********* this point I really dont know what to do.NEED YOUR INTERFERENCE, PLEASE

      Business Response

      Date: 07/01/2025

      Dear Irueta Family,

      Thank you for taking the time to share your concerns. We genuinely understand how frustrating and disappointing it can be to experience delays and limited communication. Please rest assured that we remain fully committed to supporting you through every step of the process until your system receives Permission to Operate.

      A dedicated point of contact has been assigned to your account and connected with you on July 1st, 2025, to provide a comprehensive update on your projects status. During that conversation, we discussed the current delays stemming from pending service work required by your utility provider that must be completed before we can move forward with the next phase of your installation. We also reviewed the steps we are taking to assist in expediting the process where possible.

      To maintain clear and consistent communication, your point of contact will continue to provide weekly updates and is scheduled to follow up with you again on July 8th, 2025. Our goal is to ensure you remain fully informed and that no detail is overlooked as we work toward completion.

      Please be assured that we are actively monitoring the progress of your project and will promptly share any updates we receive from your utility provider. In the meantime, if you have any questions or need additional assistance, we welcome you to reach out to your point of contact.

      Thank you again for your continued patience and understanding.

      Best regards,

      Freedom Forever

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the Spring of 2024 an extremely pushy solar salesperson came to our front door and explained all the wonderful benefits we would receive from getting solar with them. We wanted to learn more so we let the salesperson in our home. He went over some things with us and we agreed to do a soft credit pull. We thought about it for a couple days and decided we did not want to spend the money. The salesperson wasnt happy but ultimately informed us he would cancel our request. Now, its June 25th 2025 and we received a notification that our loan that we never took out and never received any solar for is due. We have made MULTIPLE phone calls and been given the run around from both Freedom Forever and their financing company ******. This is our last resort and our next phone call is to our attorney. We have an $11,125.75 dollar loan for solar WE NEVER RECEIVED. No one at either company will resolve this issue. And it is also showing on our credit report.

      Business Response

      Date: 07/02/2025

      Dear ****** Family, 

      Thank you for bringing your concerns regarding the cancellation of your solar loan to our attention. We understand how important it is to have clarity and timely resolution in matters like this, and we want to assure you that your concerns are being taken seriously. 

      As discussed during your recent conversation with your point of contact on July 2, 2025, your cancellation request has been escalated to our internal team, and we are actively working to ensure that the loan cancellation is properly processed. Please note that your solar project with Freedom Forever was canceled as of June 3, 2024. 

      While the final processing and removal of the loan are handled by ******, your dedicated agent is closely monitoring the progress and will continue to advocate on your behalf. You can expect your next status update via email on July 9, 2025. 

      We remain committed to supporting you through this process and will continue to provide timely updates and assistance as needed. Please dont hesitate to reach out directly to your point of contact with any additional questions or concerns. 

      Thank you again for your continued patience and understanding. can we make this high level professional

      Warm regards,
      Freedom Forever 

    • Initial Complaint

      Date:06/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February *******, a representative from Freedom Forever ************* came to our house and stated to me and my wife that he was a representative of the above reference coompany associated with our local electric company, *************. He stated that the power company was trying to assist customers with high electric costs and was trying to help reduce the customer costs. He flashed his badge and stated that with solar panels, our bill would not get above $125/month. He asked if he could see a graphic history of our bills. I printed the graph from the computer. He asked me to initial the tablet. I did and then he stated that I was accepted.On March 21, I opened an email from ****** and discovered that I had signed a contract for $31,000 with a term of 25 years. I immediately called Freedom Forever and cancelled the project. I then called Mosaic and informed them of the cancellation. ****** informed me that they would cancel their contract and refund any money paid upon receipt of the cancellation from Freedom. This has been ongoing since March 21, 2024. Mosaic extended the due date until this year. I have made 2 payments of $125.41. They have now extended the payment due date until December of 2026. I received an email from ****** stating that they have filed Chaper 11 bankruptsy. This has been a nightmare for us. I would like for Freedom to cancel the project and notify Mosaic and for Mosaic to release the lein on my property. My Mosaic account number is ****** f

      Business Response

      Date: 07/02/2025

      Dear Flanders Family,

      Thank you for reaching out to Freedom Forever and for taking the time to share your concerns. We understand how important it is to resolve the issues you're experiencing with ****** financing. Please know that we recognize the seriousness of the matter and are taking all necessary steps to address it promptly.

      To support you through this process, weve assigned a dedicated point of contact, with whom you spoke on both June 27th and July 1st. Your concerns have been escalated internally, and your point of contact will continue to provide regular updates as we work toward a resolution.

      A follow-up has been scheduled for July 8th. In the meantime, if you have any questions or need assistance, please dont hesitate to reach out to your point of contact directly.

      We sincerely appreciate your continued patience and understanding.

      Warm regards,
      Freedom Forever

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a solar system installed on my house. They installed the system to the sub panel. The system has to be connected to my main panel. Since the system was installed in February. I have not been able to get credit for any of the electricity. I have called over 20 times and have emailed over 20 times. Nothing is being done.

      Business Response

      Date: 06/26/2025

      Dear White Family,

      Thank you for bringing your concerns to our attention. We truly understand how concerning it can be to experience system performance issues, and we want to assure you that your satisfaction and peace of mind are important to us.

      To support you through this process, we’ve assigned a dedicated point of contact who spoke with you on June 26th, 2025 to discuss your concerns and confirm that we are actively working to resolve the issue.

      As discussed, your system repair is scheduled for June 30th, 2025, with an arrival window between 8:00 AM and 3:30 PM. 

      Following the service visit, your point of contact will follow up with you on July 1st, 2025 to ensure the repairs were completed to your satisfaction and that your system is producing as expected.

      If you have any questions or need support before the follow-up, please don’t hesitate to reach out. We are here to assist you every step of the way.

      Thank you again for your continued patience and understanding.

      Warm regards,
      Freedom Forever

    Freedom Forever, LLC is NOT a BBB Accredited Business.

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