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Business Profile

Solar Energy Contractors

Freedom Forever, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Freedom Forever, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freedom Forever, LLC has 15 locations, listed below.

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    Customer Complaints Summary

    • 1,382 total complaints in the last 3 years.
    • 397 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We looked into getting Solar last year and decided against it when we were told we need a new roof. We just got an email saying we have to start paying on our loan in July. We never got a loan or solar. Cannot get through to talk to anyone at Freedom Solar.

      Business Response

      Date: 07/01/2025

      Dear ****** Family,
       
      Thank you for bringing your concerns to our attention. We truly understand how alarming and frustrating it can be to receive unexpected loan communicationespecially when you have not moved forward with a solar project. Your satisfaction and peace of mind are very important to us.
       
      To support you through this matter, weve assigned a dedicated point of contact, whom you spoke with today, July 1st. We want to assure you that your concerns have been escalated accordingly.
       
      Your direct point of contact also advised that you will receive your next update on July 8th.
       
      If you have any questions or need support before then, please dont hesitate to reach out. They are here to assist you every step of the way.
       
      Thank you again for your continued patience and understanding.
       
      Warm regards,
      Freedom Forever

    • Initial Complaint

      Date:06/25/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is flat out scamming people! It should not take *************************************************************** the first place. Also there sales **** in IL ARE PUSHING AN IRS SCAM with solar tax max or solar tax pros. Same company using both names. They are claiming to be able to get almost 80% of residential solar paid for. They want to turn your home into an LLC and write off your panels. This is illegal. The *** will come after you and the tax guys freedom forever and wont be there to protect you. Watch out for this scam

      Business Response

      Date: 06/26/2025

      ear Milligan Family,

      Thank you for reaching out to Freedom Forever and sharing your concerns regarding the cancellation timeframe. We take customer feedback seriously and sincerely regret any inconvenience you’ve experienced.

      We understand that this situation may be frustrating, and we want you to know that you have been assigned a dedicated point of contact to assist you through this process. Your point of contact attempted to connect with you today, June 26, 2025. Although they were unable to reach you directly, a voicemail was left advising that your Mosaic loan was officially closed as of June 20, 2025. A follow-up call has been scheduled for tomorrow, June 27th.

      If you have any questions or need support before then, please don’t hesitate to reach out to your assigned representative. We remain committed to supporting you every step of the way and appreciate your continued patience.

      Sincerely,
      Freedom Forever

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My solar system stopped producing power in may. They scheduled a tech to come and look at this system to get it back online but had to reschedule. Finally they deemed it broken and had to order a replacement part that will arrive in 10 days, and then it needs to get scheduled again for ************ paying for a system to not have an electric bill, and during the hottest and most sun intense part of the year it stops working for two months while I still have to pay for the solar system and now the electric company. All I wanted was credit on my solar bill to my financing partner mosaic, but theyre refusing to help. Why should I be paying for a solar company that isnt producing?

      Business Response

      Date: 06/26/2025

      Dear Rifa Family,

      Thank you for bringing your concerns to our attention. We sincerely understand how frustrating it must be to experience system downtime, and we want to assure you that the Freedom Forever team is committed to resolving this matter as quickly and efficiently as possible.

      To support you through this process, we have assigned a dedicated point of contact who spoke with you on June 26, 2025. During this conversation, they confirmed that we are actively working to restore your system’s production and provided reassurance that your concerns are being prioritized.

      At this time, your replacement inverter is pending shipment from the manufacturer to our local warehouse. Once it arrives, our Scheduling Team will promptly contact you to arrange the earliest available installation date.

      We understand you’ve also inquired about compensation for the downtime. While Freedom Forever does not offer monthly reimbursements, your representative discussed the System Performance Claim Request outlined in your contract, which may provide compensation based on actual production shortfalls on an annual basis. This process was explained in detail to offer clarity on the available options and next steps.

      Your point of contact will follow up again on July 3, 2025, with the latest update on your inverter’s status and to coordinate installation, should the equipment be available by that time.

      If you have any questions or need assistance prior to that follow-up, please don’t hesitate to reach out. We’re here to support you every step of the way and truly appreciate your continued patience and understanding.

      Warm regards,
      Freedom Forever 

      Customer Answer

      Date: 06/28/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23511575, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      Jaime Rifa



       

    • Initial Complaint

      Date:06/23/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is between to company's Freedom Forever and the loan company ****** loan company. Freedom Forever installs solar panels I had them do an estimate for me on 04/26/2024 I did not approve the work the deal was canceled on 04/30/2024 that was the end of it, so I thought then I got a bill from ****** loan company on Saturday 06/21/2025 for the amount of $11,190.53 for something I never had installed and a loan that I never approved.

      Business Response

      Date: 06/25/2025

      Dear Dawson Family,

      Thank you for bringing your concerns regarding the cancellation with Mosaic to our attention. We understand how important it is to have clarity and timely resolution in matters like this, and we want to assure you that your concerns are being taken seriously.

      As discussed during your recent conversation with your point of contact on June 24, 2025, your cancellation request has been escalated to our internal team, and we are actively working to ensure that the loan cancellation is properly processed. Please note that your solar project with Freedom Forever was officially canceled as of June 23, 2024.

      While the final processing and removal of the loan are handled by Mosaic, your dedicated agent is closely monitoring the progress and will continue to advocate on your behalf. You can expect your next status update on July 2, 2025.

      We remain committed to supporting you through this process and will continue to provide timely updates and assistance as needed. Please don’t hesitate to reach out directly to your point of contact with any additional questions or concerns.

      Thank you again for your continued patience and understanding.

      Warm regards,
      Freedom Forever 

    • Initial Complaint

      Date:06/20/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed up with Freedom Forever Solar on April 6th, but decided to cancel within 24 hours. We also canceled the scheduled financing with ****** as well. We have confirmation numbers and documentation available for both companies. We recently found out that there was a lien on our house, even though we never received any notice, obtained any financing, never got a permit or any equipment. Per Mosaic, Freedom Forever Solar had already received a part of the money right away, We would like to have this lien taking of our home as soon as possible, as there is no legal reason for a lien.

      Business Response

      Date: 06/24/2025

      Dear Maupin Family,

      Thank you for bringing your concerns to our attention. At Freedom Forever, we understand how troubling this situation has been and want to assure you that your concerns are being taken seriously.

      We recognize your concerns regarding the lien placed on your home in connection with the solar project and financing through Mosaic. We acknowledge your request to have the lien removed, as no equipment was installed.

      To better support you, a dedicated agent spoke with you on June 24, 2025. During this conversation, the agent confirmed that your Mosaic loan cancellation request has been escalated to the appropriate internal team. Your point of contact will continue to provide you with weekly status updates, with your next follow-up scheduled for July 1st. 

      Should you have any questions or need assistance before then, please don’t hesitate to reach out to your point of contact. They remain committed to resolving this matter as quickly and efficiently as possible.

      Thank you again for your continued patience and understanding.

      Warm regards,
      Freedom Forever

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar panels installed at our home:-The amount sent to finance company is not the amount we were quoted -Since 2024 we have made multiple requests for Mr. ***** ******* the sales *** to send us the breakdown of the cost of the panels we were provided when he quoted us in person: *****k for the panels, ****** for the new roof and he has failed to send us the breakdown,-We have contacted, Vitl, Mosaic (the financing company), Freedom to no avail -We are now stuck with 30k of interests which we cannot pre-pay because they added the amount of interest to the total being financed by ****** instead of just the cost of the services -We need to clear this ASAP as we want to pre-pay and are unable to do so w/o being penalized 30 years of interest...

      Business Response

      Date: 06/19/2025

      Dear Cole Family,

      Thank you for reaching out to Freedom Forever regarding your concerns about the financing amount associated with your solar project. We understand how important this matter is to you and appreciate the opportunity to address it.

      To ensure clear and consistent communication, a dedicated representative has been assigned to your project. As part of this effort, we attempted to contact you on June 18th and again today, June 19th, 2025. We were able to reach your voicemail and left a message with the intention of providing further assistance.

      A follow-up has been scheduled for Friday, June 20th, 2025. At that time, your representative will provide any updates or further information regarding your concerns about the financed amount.

      If you have any questions or need assistance before the scheduled follow-up, please don’t hesitate to reach out directly to your assigned representative. We remain committed to supporting you every step of the way.

      Thank you again for your patience and understanding.

      Warm regards,
      Freedom Forever

    • Initial Complaint

      Date:06/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Freedom forever is suppose to reimburse my payments if the system isn't up and running in time. My first bill was due on June 3rd and I was sent this "Recap of the Situation:****** has temporarily paused its operations, including loan approvals and utility (PTO) submissions.This pause is a result of decisions made solely by ****** and is not related to any action taken by ************************* a result, all Freedom Forever projects involving Mosaic are affected by this pause."So I won't have my project finished, but I have to pay my loan and it's still collecting HIGH interest. ****** doesn't deal with ***, ****** has already approved my loan (obviously since it's accumulating interest). This doesn't make sense.

      Business Response

      Date: 06/18/2025

      Dear Rice Family,

      Thank you for reaching out to us at Freedom Forever and bringing your concerns to our attention. We take customer feedback seriously, and we regret the inconvenience you are currently experiencing.

      We recognize that this situation may be frustrating and are pleased to confirm that your assigned point of contact connected with you on June 17, 2025, to assist with reviewing your Mosaic loan reimbursement requests. A request for expedited reimbursement processing has since been submitted.

      Please note that reimbursements are limited to payments made prior to the Permission to Operate (PTO) approval month, and do not include any additional or late payment fees. As such, the payment made on June 11, which covered accrued interest, is not eligible for reimbursement.

      Kindly allow up to 72 business hours for the reimbursement check to be issued by mail to the project address. A follow-up with your point of contact has been scheduled for June 25, 2025, to confirm the status of the check.

      If you have any questions or need support before then, please dont hesitate to reach out directly to your assigned representative. We remain committed to supporting you every step of the way.

      Sincerely,
      Freedom Forever

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter and I were interviewed by members representing Freedom Forever ************** They told us we qualified for a Solor project of approximately $35,000.00. We told them that we wanted to think about it over night. The next morning we called and told them that we were not going forward with the project. I unfortunately assumed that it was not going to go any further. During this month of early May we experienced pluming problems in one of the bathrooms. When I went to my bank I learned that the loan from Solar was on my credit score account.. Since then I have contacted Freedom Forever, the Solar Mosic loan institution and the credit ********* last notice was an email stateing they have a hold on concelations. It concerns me because it will be one year as of June 24.

      Business Response

      Date: 06/13/2025

      Dear Armatta Family,

      Thank you for reaching out to Freedom Forever regarding your concerns about canceling your solar loan. We understand how important this matter is to you and appreciate the opportunity to address it.

      To ensure clear and consistent communication, a dedicated representative has been assigned to your project. As part of this effort, we attempted to contact you today, June 13, 2025, but were unable to connect by phone.

      A follow-up has been scheduled for Tuesday, June 17th, 2025, at which time your representative will provide any new updates or information regarding the status of your loan cancellation.

      Should you have any questions or need assistance prior to the scheduled follow-up, please dont hesitate to reach out directly to your assigned representative. We remain committed to supporting you every step of the way.

      Thank you once again for your patience and understanding.

      Warm regards,
      Freedom Forever

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I try to make payments and not accept any of the ***** they have give me Acct# 1- ******; Acct #2 - ******; Acct #3 - ********; and Acct #****************************. I call the company and spoke with **** and **** and they told me I have to give them my bank **** which I refuse to do, but I will like to pay them as soon as possible.

      Business Response

      Date: 06/11/2025

      Dear ******* Family,

      Thank you for reaching out to Freedom Forever regarding your concerns about making a payment for your solar system. We understand how important this matter is to you and appreciate the opportunity to address it.

      To ensure clear and consistent communication, a dedicated representative has been assigned to your project. As part of this effort, we attempted to contact you on June 10, 2025, but were unable to connect by phone.

      We were pleased to establish communication via email on June 11, 2025, during which we clarified that no payments are currently due, as ****** has cancelled the financing agreement associated with your project. Additionally, we shared that our Sales team is actively working to secure alternative funding options.

      A follow-up has been scheduled for June 18, 2025, at which time your representative will provide any new updates or information regarding the status of your project.

      Should you have any questions or need assistance prior to the scheduled follow-up, please dont hesitate to reach out directly to your assigned representative. We remain committed to supporting you every step of the way.

      Thank you once again for your patience and understanding.

      Warm regards,
      Freedom Forever

    • Initial Complaint

      Date:06/06/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for removal and have had , multiple issues, scheduling, rescheduling without telling us, took off work, rescheduled our disabled daughter's Dr ************ to be here 3x for reinstall. They've blatantly lied about reaching out to us, a complete run around. We've paid faithfully, my credit score is perfect. They didn't alert us to an inverter that was not working. Would not go through the process to let us monitor our own panel.

      Business Response

      Date: 06/09/2025

      Hello Vespa Family,

      Thank you for bringing your concerns to our attention. At Freedom Forever, we take customer feedback seriously and sincerely regret the scheduling challenges and frustration youve experienced regarding your system reinstallation.

      We want to assure you that your concerns have been acknowledged and are being actively addressed. A dedicated point of contact has been assigned to your case and connected with you directly on June 6, 2025, to provide clarity, reassurance, and ongoing support.

      Following that discussion, our team expedited the reinstallation process by securing an earlier appointment, which you confirmed for June 10, 2025. During this visit, our team will perform a comprehensive system inspection, including the inverter. If any issues or error codes are identified, we will address them promptly in alignment with the terms of your contract.

      Lastly, we acknowledge the significant inconvenience caused by the repeated rescheduling of appointments, particularly its impact on your familys commitments. We extend our sincere apologies for any disruption, and we deeply regret the challenges this has created and remain committed to addressing the situation promptly.

      We appreciate your patience and understanding throughout this process and remain committed to restoring your system and your confidence in our service. If you need any further assistance in the meantime, please do not hesitate to reach out.

      Sincerely,
      Freedom Forever

      Customer Answer

      Date: 06/10/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********** Vespa

       

    Freedom Forever, LLC is NOT a BBB Accredited Business.

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