Business Profile

Solar Energy Contractors

Freedom Forever, LLC

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This business has 2 alerts

Pattern of Complaints

Complaints

This profile includes complaints for Freedom Forever, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,383 total complaints in the last 3 years.
396 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested to have freedom forever solar to give me a quote to have solar power installed at my house. We went through the steps, but i did not allow them to measure or order any materials for the job. I had them cancel the order. Instead of cancelling the order FREEDOM FOREVER SOLAR proceeded to collect money for the job that was cancelled, and had a loan put in my name. I did not authorize this to be done as the order was cancelled by me. I have the emails to prove it. I want this solar power order completely cancelled, and them to give the money back to ********************** and close my account completely.
Business Response
Date: 05/29/2025
Hello ******* Family,

Thank you for bringing your concerns to our attention at Freedom Forever. We understand your frustration regarding your project cancellation and we want to assure you that we are here to help.

We have assigned a dedicated point of contact to address your concerns. They reached out to you on May 28th to reassure you that we are diligently working to resolve this loan cancellation issue. They will contact you again on June 4th to provide an update regarding your cancelation request.

If you need any assistance before the scheduled follow-up, please do not hesitate to reach out. We are here to support you every step of the way.

Thank you for your patience and understanding during this time.
Best Regards,
Freedom Forever
Initial Complaint
Date:05/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The incomplete installation occurred on Jan 29, 2025 Site Surveys were undertaken on Oct. 9, Dec 9, and Dec 29 2024 In all communications with Freedom Forever, I explicitly referenced the need for a 220V outdoor plug for my jacuzzi. The ability to combine the financing of this work along with the solar panel installation was a determining factor in my purchase of solar panels.The installation of the solar panels was completed in one day but the 220V outlet, the subpanel and the ** charger were not installed.I have attempted to contact the Project manager at least 30 times since the installation with 13 calls in April alone. I created a ticket with Freedom Forever "I'm not getting the help I need on my solar project" The issue, I am told, is sitting with the Branch Manager.On April 22 Freedom Forever issued check number 8297 for the sum of $2,000, without my agreement, in order to try to close the issue. That left me well short of the $7,700 to $12,000 quotes that I received to complete the work.
Business Response
Date: 06/02/2025
Hello ******** Family,

Thank you for taking the time to share your experience with us. We sincerely apologize that your solar installation process has not met expectations. We understand that certain commitments made have not yet been fulfilled, and we recognize your desire for a timely and resolution.

As of May 28th, 2025, we connected you with a dedicated point of contact to support you through this process. During that conversation, follow-up assistance was offered in an effort to bridge the gaps you identified; however, we show that offer was declined. While we respect your decision, we want to reaffirm our commitment to resolving your concerns and moving your project forward.

If you choose to continue working with us, please know that we remain fully committed to completing your installation as contracted and are actively reviewing your requests regarding the additional items you referenced.

Thank you again for your feedback. We value the opportunity to improve and assist you further.

Sincerely,
Freedom Forever
Initial Complaint
Date:05/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They came to do a quote on my roof. They incorrectly stated the amount of layers of shingle on my roof. You can only install Solar safely on 1 layer of shingles and they stated that there was 1 layer of shingles. Problem is that there really is 2 layer of shingles which would have required a replacement of the roof as well. This mislead me into starting a project with them.Given this, I cancelled the project, the project has been ultimately cancelled, but they will not process the refund with a third party lender (Mosaic) whom I will also be filing a complaint against.
Business Response
Date: 05/30/2025
Dear ***** Family,

Thank you for bringing your concerns to our attention. We understand the frustration surrounding your cancellation request, and we want to assure you that Freedom Forever is committed to supporting you through this process.

A dedicated point of contact has been assigned to your case and spoke with you on May 28th, 2025, to provide reassurance and confirm that we are actively working to resolve the issue.

Before that conversation, your representative proactively escalated the matter internally and provided you with a new ticket number, referencing the original cancellation request submitted in August 2024. An expedited cancellation request was also submitted to your lender, Mosaic, in an effort to accelerate processing. We are doing everything possible to help move this along more quickly and are hopeful for resolution within the coming weeks.

Your point of contact has committed to weekly status updates and has already followed up with a detailed summary of your recent call. Freedom Forever remains dedicated to resolving your concerns promptly and avoiding further escalation whenever possible.

You can expect another follow-up on June 4th, 2025, with the latest information regarding your cancellation request. In the meantime, if you have any questions or need assistance, please dont hesitate to reach out. Were here to help.

Thank you again for your patience and understanding.

Best regards,
Freedom Forever
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contact not being upheld. Contact stated reimbursement for money paid to utility provider if solar panels are under producing. Also told if solar panels were under producing another would be added. Never told we would be contacting with another company to make our payments. Was told we would be a freedom forever customer. We have a shattered solar panel that needs replaced and not getting response back.
Business Response
Date: 05/28/2025
Dear Herder Family,

Thank you for reaching out to Freedom Forever and for sharing the concerns outlined in your BBB complaint. We truly regret any confusion or dissatisfaction youve experienced, and we appreciate the opportunity to address your concerns with care and transparency.

We understand your concerns stem from unmet expectations related to system performance, communication, and clarity during the sales and service processincluding matters involving your utility costs, financing, and a damaged panel that still needs attention.

We recognize how important consistent and trustworthy communication is throughout your solar experience, and we sincerely apologize that your journey with us has not reflected the level of service we aim to provide.

A dedicated point of contact has been assigned to your project and attempted to reach you today, May 28, but was unsuccessful. A follow-up has been scheduled for tomorrow, May 29, to speak with you directly, review your concerns in detail, and provide next steps toward resolution, including addressing the damaged panel.

We thank you for your patience and assure you that your concerns are being taken seriously.

Warm regards,
Freedom Forever
Initial Complaint
Date:05/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled a contract about a week after signing it last august 2024 after learning that Freedom Forever has a strong history of fraud and deceptive practices. In February 2025 I found out there is a lien on my home. I have made many attempts contacting Freedom Forever and ****** loan company on the phone and spoken to many employes from both companies about the issue to get the lien cleared, and was finally told from Mosaic that Freedom Forever refuses to cancel the contract and now I am stuck with that lien in which I cannot take out a home equity loan that I was counting on.I don't know what to do at this point, I just want Freedom Forever to do the right thing and notify ****** that the contract is canceled, but they refuse to do so.Please advise.***
Business Response
Date: 05/20/2025
Dear ****** Family,

We appreciate you reaching out to Freedom Forever concerning this matter as we understand the importance of your concerns and sincerely appreciate the opportunity to address them and work toward a resolution.

To ensure clear and consistent communication, a dedicated point of contact has been assigned to your project. Our goal is to provide you with timely updates and support throughout this process.

We are currently working closely with ****** to finalize the cancellation of your loan. Please be assured that Freedom Forever has already completed all necessary actions to cancel both your project and the associated contract.

Your assigned point of contact has scheduled a follow-up with you on Tuesday, May 27th, 2025, to keep you informed of any progress.

If you have any questions or require further assistance in the meantime, please dont hesitate to reach out. Your feedback is important to us, and we are committed to addressing your concerns with the utmost care and urgency.

Best regards,
Freedom Forever
Initial Complaint
Date:05/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April 2025 During interaction with a sails **** I explicitly stated that I did not want to enroll in a $1 million insurance policy. Despite this, your representative assured me that he could work around it and insisted it was no problem. Based on these statements, I proceeded under the impression that the coverage I requested would be honored. I later discovered that this was not the ******* addition, the representative failed to send a cancellation notice to the previous provider I had been working with. This oversight resulted in a $3,500 fine, which I was required to pay within 30 days. When I contacted the company, I was told there was nothing that could be done and that the responsibility was mine alone. Furthermore, the representative advised me to "ignore that company" and assured me that the fine was a scam advice that turned out to be legally and financially damaging.On the advice of a legal professional, I paid the fine to avoid further complications. However, the lack of accountability and professionalism from your team has forced me to switch insurance providers entirely to avoid any future issues.
Business Response
Date: 05/20/2025
Dear ******** Family,

Thank you for bringing this matter to our attention. We understand how important it is to address any concerns related to a sales experienceespecially when trust and financial impact are involved.

A dedicated point of contact has been assigned to support you throughout this process. We understand that they connected with you earlier today, May 20, 2025, to personally acknowledge your concerns. During that conversation, you were informed that the documentation you submitted, along with the details of your experience, have been escalated to our Compliance Team for a thorough review.

As the investigation progresses, your point of contact will keep you informed with timely updates. We sincerely regret any confusion or hardship this situation may have caused and want to reassure you that your feedback is being taken seriously. Our goal is to conduct a fair and comprehensive review and to provide a clear resolution.

If you have any additional questions or need further assistance, please dont hesitate to reach out directly to your point of contact. We genuinely appreciate your patience and cooperation and remain committed to addressing your concerns with the care and attention they deserve.

Warm regards,
Freedom Forever
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have called numerious times to get this resolved It requires a solar battery replacement Which Freedom Forever says that ** are suppose to send the replacement,, A battery was replaced a couple of months ago and faied. I have been getting the run around from Freedom. I do not understand why they could not give me one of the new batteries for new construction projects. I guess I should file a complaint with ** My problems with Freedom has been going on since last year (1924) Hope you can assist me Thank you ****** R *******
Business Response
Date: 05/20/2025
Dear ******* Family,

Thank you for bringing your concerns to our attention. At Freedom Forever, we understand how frustrating it can be to experience ongoing performance issues with your system, particularly when it involves repeated battery replacements. Please know that your concerns are valid, and we are committed to resolving this matter with urgency and care.

A dedicated representative has been assigned to personally oversee your case and first reached out on May 16, 2025, via email and voicemail. A follow-up conversation took place on May 20, 2025, during which it was confirmed that a new battery is currently pending delivery from the manufacturer, **. Once the replacement is received at our warehouse, you will be promptly contacted to schedule the installation.

In parallel, your active System Performance Claim Request (****) is being expedited to help ensure a timely review and resolution. Additionally, your email contact was successfully updated to ensure all future communications reach you without issue.

Your point of contact will continue to provide updates on both the **** results and the battery replacement timeline. In the meantime, should you have any questions or need further support, please dont hesitate to reach outwere here to assist every step of the way.

Thank you again for your continued patience and understanding.

Warm regards,
Freedom Forever
Customer Answer
Date: 05/20/2025
I am happy that they [Freedom Forever] Has reached out. Now I will have to see how long it takes them to aquire and install the battery. I will notify you, the BBB when the work has been completed Thank you for your assistance ****** Horsley 5/20/25
Business Response
Date: 05/23/2025
Dear ******* Family,

Thank you for your response. We completely understand how frustrating the extended wait for the replacement battery must be, and we sincerely apologize for the inconvenience this has caused. Please know that we are doing everything we can to remain in close communication with the battery manufacturer, **, to monitor the shipment timeline and ensure the battery is delivered to our local warehouse as soon as possible.

Your dedicated point of contact is working closely with our **************** Manager and is actively monitoring this matter on a weekly basis. You will be promptly notified once the battery is received so we can move forward with scheduling the necessary service.

In addition, your point of contact has submitted a request for your System Performance Claim to be reviewed for both the current and previous production years. Were pleased to inform you that this request has been approved. Your claim will be processed for the periods of April 2023 to March 2024 and April 2024 to March 2025, ensuring that any concerns related to your systems performance are fully evaluated and addressed. Once the results are available, they will be sent to you via email.

If you have any questions or need assistance prior to the next scheduled follow-up, please dont hesitate to reach out. Were here to support you every step of the way.

Thank you again for your continued patience and understanding.

Best regards,
Freedom Forever
Customer Answer
Date: 05/27/2025
I am aware of Freedom Forever attempts to fix the problem, Once the battery has been installed then I will be satisfied with that part of the problem. Meanwhile I am patiently waiting for the service to be completed Thank you ****** *******
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are two issues with the company:I recently entered into an agreement to have a solar system and panels installed on my home by Freedom Forever. After the system and panels were installed, there was an audible noise coming from the inverter box. Upon reaching out to the sales *** (from Vitl) and raising my concern about the noise and possibly switching to a different system, prior to inspection, nothing was done. When the inspector came, he mentioned the noise was a known issue with the system we ordered and there was no current solution. I was told to contact my sale *** about the issue to see what could be done. I reached out to the sales *** and told him I wanted something done to switch the system because he failed to mention the known issue (before the process continued), and we would not have entered into this agreement with this system had we known about the noise issue and it was never disclosed. There was no effort to be made to amend the problem, and getting responses back from the sales *** did nothing to actually address my issue and concern (this occurred late MAR 2025 into early APR 2025).Additionally, in the process of installing the solar panels, the Freedom Forever workers ruined the hanging of permanent Christmas lights on the house. They attempted to fix the issue by re-hanging, but the work was very poor. I reached out to Freedom Forever customer service and was informed they would either send a team to fix the Christmas lights or they would reimburse me for hiring someone to do it, because the lights were supposed to be removed prior to installation - something they did not do. Upon further email conversation with regional ***s from Freedom Forever, they are failing to fix the Christmas lights issue as promised (this occurred late APR and is still currently going on).I want the company to clarify how I can get reimbursed for getting the Christmas lights fixed because I do not trust their work. And I want to get my system switched.
Business Response
Date: 05/20/2025
Hi ******* Family,

Thank you for reaching out to Freedom?Forever. We truly value your feedback and understand your concerns regarding system noise and your Christmas lights.

To better support you, weve assigned a dedicated point of contact to your project. They attempted to connect on May?16th and May?20th, 2025, but were unable to reach you; they will try again on May?21st, 2025.

After reviewing your case, we see that your initial claims were submitted on April?9th, 2025. On April?10th, our branch coordinator confirmed a site visit for April?15th to address both the battery noise and the Christmas lights, to which you agreed to. In that communication, we also shared that if you choose to hire a professional to assist with light reinstallation, we would be open to reimbursing the cost upon receipt submission.

Our branch team explained that the SolarEdge Home Backup Interface operates below 50?dBA, which is within normal manufacturer specifications. ********* does not offer a factory sound-dampening solution, and relocating the unit would require extensive conduit work and can be costly.

Regarding the lights, the installation crew did repair the ones that were accidentally displaced and also assisted with others. At the time of the visit, you confirmed satisfaction with the service provided. At this stage, no design changes can be made because your project is in its final completion phase and the permits and plans reflect the current configuration.

We understand this may not be the outcome you wanted, and we apologize for any inconvenience. Rest assured, were committed to resolving your concerns. If you have further questions or need additional assistance, please reach out to your dedicated point of contact.

Warm regards,
Freedom?Forever
Customer Answer
Date: 05/21/2025
The visit on APR 15, the tech looked at the interface, not the battery, since the battery was not the issue. The tech did not look at the lights, except to also confirm the poor execution of rehanging the lights.
Am I to understand that you will reimburse the light reinstallation by hiring a professional? I was told by customer service on APR 10 you would and then told at a later date by a different person you would not. So what will you do? Saying you are "open to reimbursing" is not agreeing to reimbursing. At the time of installation, I confirmed they did rehang lights, but as I have voiced, I was not satisfied, hence me reaching out. It is not my responsibility, nor do I have the time to stand out with the installation team to get them to fix the lights to the degree that they needed to. This is a failed procedural issue on your end that should have occured PRIOR to installation? I will not be satisfied until you confirm you WILL reimburse and send steps on how to make sure that reimbursement happens.
I continue to hear about the below 50dBA, however, can your team confirm provide evidence of the measurement taken that reads 50dBA or below when the noise occurs? I understand that is how it is meant to operate, but the reality is that is not always what happens. So if you can show me proof that the noise level, when the ringing/buzzing occurs is under 50dBA, I will drop the issue. If not, you cannot stand by that claim.

I reached out multiple times to my sale person from Vitl, and the Freedom inspection person about my concern with the noise prior to everything being approved, expressed hesitation before approval, and I never heard back in a timely manner to stop forward progress. No one headed my concern and Freedom drove forward. Your company's push to get everything approved and not to field any of my concerns has created this issue and is a customer service failure on your end.
Business Response
Date: 05/23/2025
Dear ******* Family,

Thank you for your response. we appreciate your continued engagement and understand that these matters are important to you.

As discussed with your point of contact on May 22nd, for us to move forward with the reimbursement for having a professional team reinstall your Christmas lights, we kindly ask that you submit an invoice or estimate for review. Once we receive this documentation, we will promptly assess the associated costs and determine the appropriate next steps.

We also want to acknowledge your concern regarding the noise from the inverter. Solar inverters can emit a humming sound as part of their normal operation, due to their internal fans. This noise typically falls within the range of 4550 decibels. For more detailed technical insight, you are welcome to contact ********* directly, as they are the manufacturer.

Your point of contact has scheduled a follow-up for Wednesday, May 28th, to check whether the estimate has been received. In the meantime, please dont hesitate to reach out if you have any questions or need further support. we will continue working diligently to ensure your concerns are addressed.

Warmest regards,
Freedom Forever
Customer Answer
Date: 05/28/2025
I am in the process of trying to get an estimate, but this is proving difficult since it is the "offseason" for holiday lights. How long do I have to provide an estimate?
There is nothing that can be done by contacting SolarEdge - all the techs have confirmed it is a known issue and nothing can be done to mitigate the noise; and this is my exact issue. Failure to disclose this to me at any point leading up to the sale or the installation.
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contacted Freedom Forever about a solar system. They gave us a quote we were approved thru Mosaic for the loan. We canceled the project on 4/27/24 . We have been in contact with them multiple times and still cant get the loan canceled. We did not go thru with the project but now we are being told we have to pay for a loan that should have been canceled on 4/27/24. No one wants to take care of this they just keep pointing fingers at each other. I have filed several cancellation with both companies and still cant get it resolved. I tried to have a conference call with both companies ****** was happy to help Freedom Forever refused to continue with the call. They want me to pay $ ******** for the project that was cancelled
Business Response
Date: 05/09/2025
Dear ******* Family,

I hope this message finds you well. My name is *****, and Im with Freedom Forevers Online Support team. Im reaching out regarding the BBB complaint you submitted. We understand how important this matter is to you and appreciate the opportunity to address your concerns and work toward a resolution.

A dedicated point of contact has been assigned to your project to ensure you receive timely updates and consistent communication. While we understand this process can be frustrating, please know we are here to support you every step of the way.

We are actively working with Mosaic to cancel your loan, as we Freedom Forever has already taken the necessary steps to cancel your project and contract.

To maintain communication, your point of contact has scheduled a follow-up with you for Friday, May 16, 2025.

If you have any questions in the meantime, please dont hesitate to contact us directly. Your feedback is valuable, and were here to ensure your concerns are addressed with care and urgency.

Best regards,
Freedom Forever
Initial Complaint
Date:05/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Freedom Forever LLC, its affiliates, ************* (financing company) and sales representatives ****** ****** and ****** ******* ****** for deceptive practices regarding the solar panel installation at my familys home in **************************************************************. ****** and Mr. ****** told my mother this was a government-funded program offering free solar panels to help reduce electric bills. She was never informed it was a 25-year lease totaling over $47,000 or that the federal tax credit would go to the companynot the ************ mother only learned the truth when I, her daughter ****** ******* (co-owner of the home), reviewed the documents. On April 30, 2025, I arrived during the installation and asked her what was happening. She said the panels were free. I told her that wasnt true, instructed her to stop the crew, and asked to speak with the representative.I spoke with ****** ****** and explained the situation. I told him not to proceed and requested all signed documents. He said he would call the company to stop the installation, but it continued and was completed the same day. He didnt respond to messages or phone calls until May 1.That same day, I reported the unauthorized installation to the City of **********. We also contacted Freedom Forever, its affiliates, and the financing company ************* (*********************************************************** | ************** | ****************************** explaining the misrepresentation. Despite this, we are being pressured to finalize the ************ parents are seniors living on Social Security and disability. How could a company finance seniors for a debt of 25 years who live on Social security, putting a financial burden on them.This unauthorized contract creates emotional and financial hardship. We request an immediate investigation, cancellation of the lease, and removal of the solar panels installed without proper consent.Thank you for your attention.
Business Response
Date: 05/06/2025
Dear ******* Family,

Thank you for taking the time to share your concerns. We sincerely apologize for the frustration this experience has caused and truly appreciate you bringing these matters to our attention. We understand how disappointing it can be when expectations are not met, and we want to assure you that your concerns are being taken seriously.

To ensure your case receives the attention it deserves, we have assigned a dedicated point of contact who reached out to you on May 5th, 2025. Your account is currently under review by our Business Resolution Team, who will initiate a formal investigation into the concerns you raised regarding the commitments made by the sales representative.

You can expect further communication from our Business Resolution team within the coming days, as we work to clarify the situation and provide a clear path forward toward a resolution for you.

In the meantime, if you have any questions or need additional assistance, please dont hesitate to contact us. We genuinely appreciate your patience and remain committed to resolving this matter and supporting you throughout the process.

Best Regards,
Freedom Forever
Customer Answer
Date: 05/06/2025
I received a call from a representative from Freedom business informing me that they have received the complain and they are looking into it. But nothing has been resolved yet, they said they will reach out in a few days. Panels are still on the home, they are aware of the permit being canceled and they informed me that everything is on pause until they speak with their company they said. So nothing is resolved yet and waiting for them to cancel contract, remove panels from property and restore property to original condition. Nothing has been settled yet, only a call to inform me that they are looking into it.

Thank you,
Sandra
Business Response
Date: 05/07/2025
Dear ******* Family,

Thank you for your response and the opportunity to continue addressing your concerns. At Freedom Forever, we remain fully committed to delivering a positive customer experience and ensuring your satisfaction throughout the solar journey.

We understand your frustration regarding the desire to cancel your contract based on information provided by the sales representative. Please allow us to clarify the roles of the parties involved in your agreement. Freedom Forever is responsible for the installation and servicing of your solar system, while ******** manages your financing and holds the contractual warranties for your project.

Your request to remove the panels and cancel the solar contract falls under the jurisdiction of ********, as they are the contract holder. While this aspect is outside of Freedom Forevers direct control, we want to assure you that we are actively working to support your concerns.

Our Business Resolution Team is currently reviewing your account and will be conducting a thorough investigation into your claims. They will follow up with you directly to outline the next steps.

In the meantime, if you have any questions or require further assistance, please dont hesitate to contact us. We sincerely appreciate your patience and will continue working to support you as best we can.

Best regards,
Freedom Forever
Customer Answer
Date: 05/15/2025
I understand you are now saying you are only responsible for the installation of the panels and service. I informed your sales representatives NOT to INSTALL the Panels and they refused to listen to my requests and proceeded with installation. I have also called Goodleap and they are also looking into it as well, I also informed them NOT to charge my mom's account. You BOTH work together so I am asking for you to REMOVE the panels from Our NEW ROOF especially since the inspection was cancelled and NOW I have panels in my home that are NOT PERMITTED. I am asking again, Remove them. I will reach out again to Goodleap for the status on this claim. Feel free to contact me.

Thank you,
****** *******

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Freedom Forever, LLC is NOT a BBB Accredited Business.